With 15,000 new users signing up for their web hosting every day, and over 29 million users use them. Hostinger must be doing something right! Right? – Well that's what this Hostinger review aims to find out.
Hostinger's promise is to create an easy-to-use, reliable, developer-friendly web hosting service that offers stellar features, security, fast speed, and great customer service at a price that is affordable to everyone.
But can they keep their promises, and can they keep up with the other big players in the web hosting game?
Hostinger is one of the cheapest hosting providers out there, Hostinger offers shared hosting, WordPress hosting, and cloud hosting services at great prices without compromising on superb features, reliable uptime and page loading speeds that are faster than the industry average.
If you don’t have time to read this Hostinger review (2021 updated), just watch this short video I put together for you:
Pros and Cons
- 30-day hassle free money-back guarantee
- Unlimited SSD disk space & bandwidth
- Free domain name (except on the entry-level plan)
- Free daily & weekly data backups
- Free SSL certificate & Bitninja security on all plans
- Solid uptime and super-fast server response times thanks to LiteSpeed
- 1-click WordPress auto-installer
- There's no phone support
- Not all plans come with a free domain name
Here is how our web hosting review process works:
1. We sign up for the web hosting plan & install a blank WordPress site.
2. We monitor the site's performance, uptime, & page load time speed.
3. We analyze the good/bad features, pricing, & customer support.
4. We publish the review (and update it throughout the year).
- Hostinger is a web hosting company headquartered in Kaunas, Lithuania.
- They offer a range of hosting types; shared hosting, WordPress hosting, VPS hosting, and Minecraft hosting.
- All plans except the Single Shared plan come with a free domain name.
- Free website transfer, specialist team will migrate your website free of cost.
- Free SSD drives come included on all shared hosting plans.
- Servers are powered by LiteSpeed, PHP7, HTTP2, built in caching technology
- All packages come with a free Let's Encrypt SSL certificate and Cloudflare CDN.
- They offer a 30-day money-back guarantee.
- Website: www.hostinger.com
Let's take a look at the pros and cons of using Hostinger's cheap web hosting services.
They have a lot of good things going for them and here I am going to take a look at the things I like about them.
Fast Servers and Speed
It's imperative that your website load quickly. Any web page taking more than a few seconds to load will lead to customer frustration and ultimately, customers leaving your site.
A study from Google found that a one-second delay in mobile page load times can impact conversion rates by up to 20%.
If your web page takes more than 3 seconds to load, then you can pretty much forget about getting that person to visit your web page.
They have servers in the USA, Asia, and Europe (UK). Their servers use a 1000 Mbps connection, and having a fast connection like that will affect your speed.
But how fast are they exactly? Well pretty darn fast to be exact.
I created a test site on Hostinger using the Twenty Seventeen WordPress theme.
The test site loaded in just 1 second. Not bad but wait it gets better.
Hostinger recently launched a cloud hosting service that comes with built-in caching.
By simply activating the “automatic cache” option in the Cache Manager settings I was able to shave off another 0.2 seconds of the load time.
This resulted in the test site loading in just 0.8 seconds. Simply by toggling a “switch” from off to on. Now that's pretty impressive!
I recommend that you check out their new cloud web hosting plans.
You can check out the pricing and more details about their Cloud Hosting here.
All in all, it's pretty safe to say that one of their focuses is speed and that is what sets them apart from many other web hosting options available to customers.
Hostinger is Really Easy to Use
You’ve probably never come across an easy-to-use web hosting service before, but I'll show you that it’s in fact possible.
There is a bit of preference here, but mainly the control panel uses the same concept as the Microsoft tiles. You can easily see the category or option as well as a picture that provides a bit of insight if you're not sure what it does.
With these large buttons, you can find anything you need at any point in time. They aren't trying to hide features or settings to keep your space looking cleaner. Instead, they put it all out there on display, so anything you need is right at your fingertips.
If you’ve previously used another web hosting service, you might miss the cPanel. The cPanel seems to be the only consistent feature among web hosting services, but many new users have difficulty navigating it and finding what they need.
How To Install WordPress on Hostinger
Installing WordPress couldn't be more straightforward. Here below I'll show you how.
1. First, you select the URL to where WordPress should be installed.
2. Next, you create the WordPress administrator account.
3. Then add a bit of extra information about your website.
Finally, your WordPress site is getting installed.
Access login information and details
There you have it, have WordPress installed and ready in just three simple clicks!
Great Security and Privacy
Most people think that all they need is an SSL certificate and they'll be fine. That isn't the case though, you need lots more security measures than that to protect your site, and that's something Hostinger understands and offers their users.
Bitninja comes included on all plans. It's an all-in-one real-time protection suite that prevents XSS, DDoS, malware, script injection, brute force, and other automated attacks.
Hostinger also provides every plan with SpamAssassin, it's an email spam filter that automatically scans for and removes email spam.
All plans come included with:
- SSL Certificate
- Cloudflare Protection
- Daily Backups to Weekly Data Backups
- BitNinja Smart Security Protection
- SpamAssassin Protection
Hats off to Hostinger for taking security so seriously, considering their already cheap shared hosting plans they are still able to provide industry-leading security measures.
Get a Free Domain and Free Website Builder
Hostinger is moving in with the big names in the website building market because this web hosting service helps you build your website from the ground up.
What Hostinger offers is the opportunity to create a unique website with the Zyro website builder. They stay away from cookie-cutter themes that make every site look the same.
Regardless of which plan you go with, you can find the template that suits your look best and customize it away.
Every part of the page is completely customizable, so there's no reason you can't design the website of your dreams. Their templates are beautiful, and the custom website design is easy to navigate.
When you're ready to put your site on the internet for everyone to see, you'll pick a domain for free if you're using either the Premium or Cloud package.
Domain names can be a bit tricky because they seem so cheap at first. But, domain names can become quite expensive.
If you can save a bit of money on a domain now, it’s worth the cost of using a web hosting service.
Best of all, building a website with Hostinger requires zero percent coding or technical knowledge.
Superb Knowledge Base
That’s right, Hostinger wants to share their knowledge with you, so they provide a complete knowledge base including:
- General information
- Video walkthroughs
These helpful tools are useful for anyone that's new to working with a hosting platform. You can learn to solve your problem while you're waiting for the customer service staff to get back to you.
Unlike most WordPress hosting sites, you won’t have to toggle between your Hostinger web page and a YouTube video to find a feature. Their learning-based business platform also pushes users to learn by communicating with the support team.
All customer service support staff approach their chat conversations with the mentality of a teacher.
This goal of education has made a big difference in customer collaboration. There are more reported errors, and users notice immediately when something on their website isn’t quite right.
I use a hostinger, super cheap and great support team!
— Ky ♡ (@lovekyrax) March 22, 2019
Hostinger's Cheap Prices
Although Hostinger pulls the same tactics that every other web hosting website does, they do have great prices.
In fact, Hostinger is one of the cheapest web hosts on the market, and they include the registration of 1 domain for free. Yes, you have to pay for others, but they're still affordable prices.
There's a lot to say about Hostinger's prices, but mostly, the focus is that you get a lot of features for very little money.
Excellent Email Tools
So many people forget the benefits of email tools. When a customer signs up for Hostinger, using the top 2 tier hosting plans, they have access to unlimited emails without any charge. Typically, site owners are very stingy with their email accounts because they quickly become expensive.
But, with Hostinger the site owner can then access webmail from anywhere and manage accounts. Other users can also access their mail whenever it’s convenient for them.
The email tools include:
- Email forwarding
- SpamAssassin Protection
These features are among some of the best features available in any web hosting service. Email forwarding can make sending documents, videos, or eBooks to your customers a breeze. It also means you won’t have to give out a personal email address or even leave your web host website.
Hostinger uses its top-quality email tools to become your hub for communicating with your staff, your team, and your customers. Hostinger has found what website owners needed and delivered with outstanding results.
Hostinger has also partnered with Flock to offer better email options to its customers. Flock is a productivity, messaging and collaboration tool, which is available for Windows, macOS, Android, iOS and desktop. Flock is now available to all Hostinger users.
Knowledgeable Customer Service
There are a ton of things that can go wrong for a customer support team. Unfortunately, customer support for Hostinger isn’t the well-rounded team it should be. Instead, you get outstanding service after a long wait.
The long waiting times aside, the customer service is outstanding. Their support team is very knowledgeable, and they explain what they’re doing to fix your problem.
However, Hostinger has significantly improved the response times of its customer success team. The average chat pickup time now takes less than 2 minutes.
It’s not just the secret technology support person’s dream that you’ll be able to fix it yourself one day, they genuinely want to share what they’re doing.
Many people enjoy handing off the maintenance responsibilities to the Hostinger web hosting service and call it a day, but the customer service team has a way of pulling you in and getting you involved.
When we started looking at Hostinger's pros and cons, there was a clear indication that customer service would fall into both segments.
Strong Uptime Record
Apart from page load times, it’s also important that your website is “up” and available to your visitors. Hostinger does what every web hosting platform should do: keep your site online!
Although any web host will occasionally have downtime, hopefully just for regularly scheduled maintenance or updates, you don’t want your site to be down more than a few hours.
Ideally, you’ll have some scheduled downtime without keeping your site offline for more than 3 to 5 hours over the course of the month. I monitor a test site hosted on Hostinger for uptime and server response time.
The above screenshot only shows the past 30 days, you can view historical uptime data and server response time at this uptime monitor page.
Every website hosting option has its downsides, but the question comes down to what you’re willing to put up with and what you’re not. Hostinger isn't an exception. They do have some negatives, but their positives are very compelling and that makes it difficult to pass up this hosting service.
Slowish Customer Support
The biggest downside here is that you must be logged in (i.e. you have to create an account) to be able to access live chat. It's not the biggest thing in the world but it can be a negative factor for some.
Customer support is a double-edged sword. Their support teams are outstanding and very knowledgeable. But getting ahold of them can be a bit of a pain.
Hostinger’s ability to live chat is useful, and they use Intercom, where all chats are stored and, whether you'd like to go back and read the 5 months old conversations, it will all be available for you.
Then your customer service person might need to find another resource to ensure they're giving you the correct information. When it comes down to wait times, you'll probably be frustrated.
There’s also the issue of not being able to contact a customer service person until you’re logged into your account. This restriction means that you can’t ask questions before you go through the sign-up process. You can submit a general inquiry that will create a sort of ticket, but that will have a delayed response time as well.
Simplicity Killed the cPanel
The cPanel was the one constant feature across almost every web hosting service for the last decade or so. Now, Hostinger has taken it away. For the new website owners, it’s not that big of a deal they can’t miss what they never had.
However, when you consider the experienced website owners, and developers who spend many hours a day working on their web hosting service it's a big letdown.
The simple setup of their customized control panel is nice, but many experienced website owners and developers prefer familiarity over simplicity.
Advanced users would much appreciate the option of a cPanel over Hostinger’s control panel. Again, this isn't an issue for most users, but some of us prefer the good ol' cPanel.
Hostinger Pricing (isn't as cheap as it looks)
Although the shared hosting plans are only a few dollars per month, pricing is a pitfall in this Hostinger web hosting review. The issue isn't the price itself; it's the price that comes afterward and the fact that you have to pay annually.
Through experiencing and in researching, there are very few, if any, web hosting services that allow you to pay month to month. But, they all like to advertise that the service is only $3.99 per month!
That's great, but once you tack on the security (which you need) and tax, you're paying close to $200 because as soon as you try to pay for only 12-months, it's suddenly $6.99 per month instead of $3.99.
These unpleasant tactics aren’t limited to Hostinger by any means because a lot of other web hosts use the same tactic. But it is disappointing to see them sinking down and using these annoying tricks.
Hostinger has a continuous “On Sale” option for your first year, and after that, if you sign up for a more extended period, you save on the overall costs.
With Hostinger you must commit to 48 months of service. If you decide that they aren't your best decision after the 30-day money-return guarantee you will have to climb mountains trying to get your money back.
However, they have no problem upgrading you if you want to go a tier higher. What it comes down to is the annoyance of using a low price to draw people in and then shocking them in the subtotal!
More About Their Payments (Continued)
Aside from the basic pricing setup, there are 2 issues with payments. The first one relates to the hassle-free 30-day money-back guarantee. Within the 30-days there are a few exceptions that don’t qualify for a refund, and they are:
- Domain transfers
- Any hosting payment made after the free trial
- Some ccTLD registries
- SSL Certificates
The ccTLD registries aren’t common, but do include:
- Many more
These restrictions on your money-back guarantee are more of a frustration than anything else. It seems to possibly have something to do with transferring money that would result in fees.
Finally, the last con when it comes to payment is that regardless of what plan you’re on, Hostinger only provides 1 website. That means that you have to pay for any additional domains. These domains range from $5 to over $17.00 depending on which extension you select.
Hostinger's Prices and Plans
This is a very affordable web host when compared to other shared web hosts out there.
Here are their three shared hosting plans and features included:
|Single Plan||Premium Plan||Business Plan|
|Price:||$1.39 per month||$2.59 per month||$3.99 per month|
|Disk Space:||10 GB||Unlimited Storage||Unlimited Storage|
|Bandwidth:||100 GB||Unlimited Bandwidth||Unlimited Bandwidth|
|Speed:||n/a||3x Optimized||5x Optimized|
|SSL Certificate||Let's Encrypt||Let's Encrypt SSL||Private SSL|
|Money Back Guarantee||30-Days||30-Days||30-Days|
The most important thing to remember with pricing is their permanent “sale” for your first 48-month payment.
The cheapest option, the shared hosting plan (Single Plan) is only $1.39 per month while the premium shared business plan is $3.45 per month.
These prices are nearly unbeatable, and they would be great prices even without the permanent sale that Hostinger has going on.
Hostinger Cloud Hosting Plans
They recently launched a new cloud hosting service, and it's pretty awesome. It's the web hosting I recommend and what made my test site load in just 0.8 seconds.
Basically, they have created a powerful combination of two services (shared web hosting and VPS hosting) and called it business hosting. The service combines the power of a dedicated server with an easy-to-use hPanel (short for Hostinger Control Panel).
So basically, it's running on VPS plans without having to take care of all the backend stuff.
|Disk Space:||40 GB||80 GB||160 GB|
|RAM:||3 GB||6 GB||12 GB|
|24/7 Live Support:||Yes||Yes||Yes|
|Money Refund Guarantee||30-Days||30-Days||30-Days|
Hostinger's cloud hosting plans give you the power of a dedicated server without the technical struggle to succeed online, delivering speed and reliability.
All in all, it's a very powerful type of hosting with no technical skills as it's fully managed by a 24/7 dedicated support team that will help you every step of the way.
Hostinger Facts and Frequently Asked Questions
Probably the most common question is about their money refund. Hostinger offers a 30-day money refund and unlike other hosting services that make it a pain to get any form of a refund, you can contact them and tell them you decided it wasn’t a good fit for you.
Of course, they’ll ask you questions, but you won’t get someone trying to upsell you or lock you into a contract.
The 30-day money-back is guaranteed to be hassle-free. This makes it a great option for new bloggers or small business people who aren't sure that they can handle the technical side.
Here are a few more frequently asked questions:
What is Hostinger?
Hostinger is a web hosting company based out of Lithuania in Europe and the company offers Shared hosting, Cloud hosting, VPS hosting, Windows VPS plans, Email hosting, WordPress hosting, Minecraft hosting (with more on the way such as GTA, CS GO), and domains. Hostinger is a parent hosting company of 000Webhost, Niagahoster, and Weblink. You can find their official website here.
Do you get a domain for free with Hostinger?
One domain name registration is offered for free if you sign up for their annual Business plan or Premium shared hosting plan.
What payment methods do they accept?
They accept most credit cards, as well as PayPal, Bitcoin, and most other cryptocurrencies.
Is it a good hosting for ecommerce? Do they offer free SSL, shopping carts and payment processing?
Yes, it's a good web host for online stores as they provide a free SSL certificate, as well as fast servers and security features to guarantee your online store loads fast and is secure.
Do they provide an uptime guarantee and refund you for downtime?
Hostinger provides industry-standard 99.9% service uptime guarantee. If they do not meet this level of service, you can ask for a 5% credit of your monthly hosting fee.
Is it a good hosting service for WordPress sites?
Yes, they fully support WordPress blogs and sites. They offer 1-click WordPress installation via the control panel.
What Features Come With Their Premium & Business Plans Hostinger Offer?
All of them! That’s right, every feature that Hostinger has to offer is available to you. The top 2 web hosting plans are well worth the investment if you’re launching a business or looking to create a site that will see a lot of traffic.
You’ll get unlimited email accounts at no cost to you. You will also have these great features:
- Email autoresponders
- Enable and disable accounts
- Provide forwarded emails to customers
- Email spam filtering
There are many more great features, but the features listed here are the features that benefit all users. If you’re looking for a great set of features, the Premium plan or Cloud plans are your best bet.
You can also be sure to find these features in every plan, including the entry-level $1.39 per month plan
- SSL support
- SSD servers
- Anti-DDoS protection
- Anti-malware protection
- Email accounts
- Free site builder and domain
- FTP accounts
- Website transfer
- Over 200 website templates
- Auto script installer
- Choice of server location
These features make them stand out from other web hosting services as they include more features for lower prices.
How Can I Trust a Web Host I've Never Heard of Before?
In 2007, they became 000webhost.com, a free and with no advertising web hosting service. Then, in 2011 they pivoted into the web hosting company they are today.
They have over 29 million users in 178 countries across the globe, and they get on average 15,000 new sign-ups every day. That's one new customer signing up every 5 seconds!
So is Hostinger good and safe to use? Well, the above should speak for itself, and I think their shared hosting platform is made of some pretty amazing features at some of the lowest prices in the hosting industry.
Do I Recommend Hostinger?
Yes, I think Hostinger.com is an excellent web host.
Both for complete beginners and seasoned “webmasters”.
There are so many great features at great prices regardless of which hosting plan you decide to purchase.
The shared web hosting plan I recommend is their Premium package, as this offers the most significant value. You're getting nearly all of the benefits of the cloud hosting package at a much lower cost. Do watch out for their sneaky pricing though!
When you're looking to set up your web hosting account, determine if you need 5x the estimation on speed. If so, the cloud hosting plan is right for you.
But the plan I really recommend, if you can afford it, is their shared cloud hosting. It's their “hybrid” shared hosting and VPS hosting service. This one is da bomb!
Probably the most missed feature in Hostinger that nearly every other web hosting website has is phone support. Many people using Hostinger are new users that need help, but for most users live chat and emails/tickets should be enough.
But, Hostinger makes up for it with their in-depth and easy-to-follow video tutorials and walkthroughs. Their excellent chat service is fantastic as well as their staff is very knowledgeable.
Throughout this review of Hostinger, I have repeatedly mentioned the convenience, ease of use, simple interface, and of course the low price. These features that cater to the user experience make this a top choice for any website owner, new or experienced.
My Own View of Hostinger
Hostinger claims to be the cheapest in the market. However, once you're there for years, you will see the difference. The company has lot of upsells. Not all plans offer a free domain. It has unreliable support that lets you wait for 30 minutes and even more. Its speed get slower than usual as your website grows. It's not a good thing to recommend.
Hello, Shy. Thank you for sharing your feedback. Our team sincerely hopes your website now is doing better than ever, but if you still have any questions or you face obstacles, feel free to contact us via email at [email protected] We would love to dig deeper into your case and upscale your experience to the maximum! – Ugnė Sinevičiūtė – Hostinger.com
Cheapest Yet the Best!
My experience with Hostinger is totally awesome. This web hosting company offers different hosting plans and some comes with a free domain. I love using the Zyro website builder. Yet, the best thing I love most is being the cheapest of all but with many great features you will surely cherish.
Hello, Sam! We are delighted to be a part of your success. Our mission is to offer a stable, fast, and simple website hosting solution at a price so low that nobody can beat it – it is fabulous to see that our mission has been completed. Thank you for sharing your insights! Ugnė Sinevičiūtė – Hostinger.com
Convenience, value, service
This is my first time developing a webpage, and I am very pleased with Hostinger! Very prompt answers to questions. They have been very responsive. I am fully satisfied and I will recommend this to my friends who are looking for similar services.
Hello, Kayla! Thank you for sharing your experience and recommending our services. It is thrilling to know you can work on your projects with peace of mind. We promise we work every day to reach the highest standards, improve our services, and provide you with the experience that only gets better in time. Wishing you a wonderful day, Team Hostinger
Overhaul your customer support NOW
I have been a loyal and paying customer for a year now. I have had good experiences in the early months of my subscription. What in the world is happening now? Do your support staff have any knowledge in the service you guys are providing? Because when I bring up a problem with them they seem to space out or something.
Dear Randy, your satisfaction is the primary concern for us, and we are thankful for your feedback as it is the key to improve our services. We aim to make things right for you and fix this situation. Thus we kindly ask you to contact us via email at [email protected] with more details regarding your case. Our team will take a look and do our best to upscale your experience. Looking forward to your email!
Good server uptime
This web host is honest and practicing good business. I would categorize myself as a beginner and they have been transparent with everything to me, no hidden fees at all. They are there to help. Exactly what I needed, they help you every step of the way.
Our hard work and dedication pay off when we see that you can work on your project with complete freedom and happiness. Thank you for being with us; we promise to be by your side every time you need us. Let's keep in touch! Best regards, Team Hostinger
31/05/2021 – Cloud hosting price update
01/01/2021 – Hostinger pricing update
25/11/2020 – Zyro website builder partnership added
06/05/2020 – LiteSpeed server technology
05/01/2020 – $0.99 promo pricing
14/12/2019 – Pricing and plans have been updated