Cloudways WordPress Hosting Review For 2022

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Cloudways delivers affordable, powerful, and easy-to-set-up cloud hosting for WordPress sites, and in this in-depth Cloudways review you'll find out if they're the best WordPress host for you.

From $12 per month

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Cloudways Review Summary (TL;DR)
Rating
Rated 3.5 out of 5
Pricing
From $12 per month
Hosting Types
Managed Cloud Hosting
Speed & Performance
SSD hosting, Nginx/Apache servers, Varnish/Memcached caching, PHP7, HTTP/2, Redis support
WordPress
1-click unlimited WordPress installations & staging sites, pre-installed WP-CLI and Git integration
Servers
DigitalOcean, Vultr, Linode, Amazon Web Services (AWS), Google Cloud Platform (GCP)
Security
Free SSL (Let's Encrypt). OS-level firewalls protecting all servers
Control Panel
Cloudways Panel (proprietary)
Extras
Free site migration service, free automated backups, SSL certificate, free CDN & dedicated IP
Refund Policy
30-day money-back guarantee
Owner
Privately-owned (Malta)
Current Deal
Get 10% OFF for 3 months using code WEBRATING

Are you looking for a managed WordPress host that is not only fast, secure, and highly reliable, but is affordable as well?

That can seem like an impossible feat sometimes, especially when you’re just starting out and don’t know how to weed out the bad WordPress hosting providers from the good ones.

Now, I can’t possibly tell you about every single reliable, fast, and affordable WordPress hosting provider on the market today. But what I can do is highlight one of the best ones: and that is Cloudways.

Pros and Cons

Cloudways Pros

  • Free 3-day free trial period
  • DigitalOcean, Vultr, Linode, Amazon Web Service (AWS) or Google Computing Engine (GCE) cloud infrastructure
  • SSD hosting, Nginx/Apache servers, Varnish/Memcached caching, PHP7, HTTP/2, Redis support
  • 1-click unlimited WordPress installations & staging sites, pre-installed WP-CLI and Git integration
  • Free site migration service, free automated backups, SSL certificate, Cloudways CDN & dedicated IP address
  • Pay-as-you-go pricing with no locked in contracts
  • Responsive & friendly support team available 24/7
  • Fast-loading Vultr High Frequency servers

Cloudways Cons

DEAL

Get 10% OFF for 3 months using code WEBRATING

From $12 per month

I'm not the only one who is impressed by Cloudways:

cloudways reviews 2022
Overwhelmingly positive ratings from users on Twitter

Cloudways Features

Here in this Cloudways review (2022 update) I'll look at the most important features they offer, do my own speed test of them and walk you through all the pros and cons, to help you decide if to sign up with Cloudways.com is the right thing for you to do.

Give me 10 minutes of your time and when you have finished reading this you will know if this is the right (or wrong) hosting service for you.

Here is how our web hosting review process works:

1. We sign up for the web hosting plan & install a blank WordPress site.
2. We monitor the site's performance, uptime, & page load time speed.
3. We analyze the good/bad A2 hosting features, pricing, & customer support.
4. We publish the great review (and update it throughout the year).

Setting out to simplify your web hosting experience, Cloudways aims to give individuals, teams, and businesses of all sizes the power to provide their site visitors with the most seamless user experience possible.

Not to mention, this unique company offers platform-as-a-service (PaaS) cloud-based web hosting, which sets it apart even from so many other hosting providers that offer a variety of hosting solutions.

Hosting plans come with a fantastic feature set, support you can rely on, and prices you can afford.

Performance is at the core of everything they do. They have designed their tech stack to make the most out of every dollar you put in. They combine NGINX, Varnish, Memcached and Apache to provide the fastest experience without compromising on code compatibility.

This means that their infrastructure is optimized for speed, performance, and security, and you’ll see that this is one of the best cloud-based hosting provider options around.

And I'm not the only one saying Cloudways is the best …

Because Cloudways is very popular amongst real users. WordPress Hosting is a closed Facebook group with over 9,000 members solely dedicated to WordPress hosting.

cloudways facebook reviews
Real users on the WordPress hosting Facebook group love them!

Each year members are asked to vote for their favorite WordPress web host. As you can see they have been voted the #2 WordPress host for two years in a row now (#2 in the poll)

facebook poll

So, let’s take a closer look and see what Cloudways has to offer you.

Cloudways Pros

Cloudways takes web hosting seriously and strives to give customers the very best when it comes to the 3 S’s of web hosting; Speed, Security, and Support.

Hosting plans also come packed full of essential and useful features that anyone, with any type of website, and any skill level can use.

Fast and Secure Cloud Servers

Cloudways doesn't have its own servers so the first thing you have to do after signing up is to choose a cloud server provider to use for hosting your WordPress or WooCommerce website.

cloudways servers

There are five cloud server infrastructure providers to choose from:

  • DigitalOcean (starts at $10/month – 8 global data centers to choose from)
  • Linode (starts at $12/month – 11 global data centers to choose from)
  • Vultr (starts at $11/month – 19 global data centers to choose from)
  • Google Compute Engine / Google Cloud (starts at $34.17/month – 18 global data centers to choose from)
  • Amazon Web Service / AWS (starts at $36.04/month – 20 global data centers to choose from)

What is the Best Cloudways Server to Choose?

The cheapest Cloudways server?

The cheapest Cloudways server for WordPress sites is Digital Ocean. This is the most economical server that Cloudways offer and is the best choice for beginners and smaller WordPress sites.

The fastest Cloudways server?

The best Coudways server for speed is either DigitalOcean Premium Droplets, Vultr High Frequency, AWS, or Google Cloud.

The cheapest option for speed and performance is Cloudways Vultr High Frequency servers.

Vultr HF servers come with faster CPU processing, memory speed, and NVMe storage. The main benefits are:

  • 3.8 GHz Processors – latest generation of Intel processors powered by Intel Skylake
  • Low Latency Memory
  • NVMe Storage – NVMe is the next generation of SSD with faster read/write speeds.

Here's how to set up a Vultr High Frequency serer on Cloudways:

vultr high frequencey server set up
  1. Select the application you want to install (i.e. latest WordPress version)
  2. Give the application a name
  3. Give the server a name
  4. (optional) Add the application into a project (good for when you have multiple servers and apps)
  5. Select the cloud server provider (i.e VULTR)
  6. Select the server type (i.e. High Frequency)
  7. Select the server size (choose 2GB, but can always scale up/down later).
  8. Select server location
  9. Click Launch Now and your server gets created

If you are not already on Cloudways, you can request a free migration.

Because Cloudways offers a free migration if you’re moving from another host.

The most secure Cloudways server?

The best Cloudways servers for security, and scalability are AWS and Google Cloud. These are for mission-critical websites that can never go down and guarantee uptime, performance, and security – but the downside is that you need to pay for bandwidth, which adds up quickly.

1. Unique Cloud Hosting Solution

Cloudways only offers cloud-based hosting for website owners.

cloud hosting features

So, how does this differ from other, more traditional hosting solutions?

  • Multiple copies of your site’s content is stored on multiple servers so if the main server goes down, the copies from other servers jump in, minimizing downtime
  • Easily migrate your site to different servers in different datacenters if need be
  • Experience faster loading times thanks to the multiple server setup and premium CDN services
  • Enjoy a more secure environment because each server works together and independently of one another
  • Take advantage of a dedicated resources environment so your site is never affected by others
  • Scale your site easily, adding more resources if needed if you see a spike in traffic or growth in sales
  • Cloud hosting is pay-as-you-go so you only pay for what you need and use

Although this hosting solution is different than many hosting provider plans available today, rest assured you can use it with any popular content management system (CMS) such as WordPress, Joomla, Magento, and Drupal with only a few clicks.

2. High Speed Performance

Cloudways’ servers are blazing fast so you know your site’s content is being delivered to visitors as quickly as possible, no matter how much traffic is visiting at once.

But that’s not all. Cloudways offers a whole host of speed-related features:

  • Dedicated resources. All servers have a specified amount of resources thanks to the dedicated environment they sit in. That means your site is never at risk because of another site’s extra pull of resources, and your site’s performance is never sacrificed.
  • Free Caching WordPress plugin. Cloudways provides their exclusive caching plugin, Breeze, to all customers free of charge. All hosting plans also come with built-in advanced caches (Memcached, Varnish, Nginx, and Redis), as well as Full Page Cache.
  • Redis support. Enabling Redis helps your site’s database perform better than ever. Mixed in with Apache, Nginx, and Varnish, you never have to worry about your site’s performance.
  • PHP ready servers. Cloudways servers are PHP 7 ready, which is the fastest PHP version to date.
  • Content Delivery Network (CDN) service. Receive premium CDN services so servers spanning the globe can deliver your site’s content to site visitors based on their geographic location.
  • Auto-Healing servers. If your server goes down, Cloudways jumps in right away with automatic self-healing to minimize downtime.

As you can see, speed and performance should never be an issue with Cloudways hosting.

Sites that load slowly aren’t likely to perform well. A study from Google found that a one-second delay in mobile page load times can impact conversion rates by up to 20 percent.

I have created a test site hosted on Cloudways to monitor uptime and server response time:

The above screenshot only shows the past 30 days, you can view historical uptime data and server response time on this uptime monitor page.

So.. How fast is Cloudways WordPress hosting?

Here I’m going to check Cloudways performance by testing the speed of this website (hosted on SiteGround) vs. an exact cloned copy of it (but hosted on Cloudways).

That is:

  • First, I’ll test this website’s load time at my current web host (which is SiteGround).
  • Next, I’ll test that exact same website (a cloned copy of it *) but hosted on Cloudways **.

* Using a migration plugin, exporting the entire site, and hosting it on Cloudways
** Using DigitalOcean on Cloudways’s DO1GB plan ($10/mo)

By doing this test you'll get an understanding of how fast loading a site hosted on Cloudways really is.

Here’s how my homepage (on this site – hosted on SiteGround) performs on Pingdom:

homepage siteground

My homepage loads in 1.24 seconds. That’s actually really fast in comparison to many other hosts – Because SiteGround is not a slow host by any means.

The question is, will it load faster on Cloudways? Let’s find out…

cloudways speed test pingdom

Oh yeah, it will! On Cloudways the exact same homepage loads in just 435 milliseconds, that's close to 1 second (0.85s to be exact) faster!

How about a blog page, say this review page? Here's how fast it loads on SiteGround:

speed performance

This review page loads in just 1.1 seconds, again SiteGround delivers great speed! And what about Cloudways?

fast load times

It loads in just 798 milliseconds, well under one second, and again a lot faster!

So what to make of all this?

Well, one thing is certain, if this website was hosted on Cloudways instead of on SiteGround then it would load a lot quicker. (note to self: move this site over to Cloudways pronto!)

Get started with Cloudways right now

Get 10% off for three months using code: webrating

Sign up and and get 1 FREE migration for your website that is handled by Cloudways migration experts.

3. Managed Security

Taking a proactive approach to site security, you can trust your sensitive data to Cloudways thanks to their built-in security features:

  • OS-level firewalls protecting all servers
  • Routine patches and firmware upgrades
  • 1-click free SSL certificate install
  • Two-factor authentication for your Cloudways account
  • IP whitelisting capability

As an added bonus, just in case something does happen to your website, Cloudways offers free automatic backups of cloud server data and images.

With a 1-click restore option, if your site doesn't crash, downtime is minimal.

If your site does experience any downtime (not related to scheduled maintenance, emergency maintenance, or what they call “Force Majeure Events”), you will be compensated by Cloudways.

Those credits will apply to your next month’s service charges.

4. Stellar Customer Support

When it comes to choosing a hosting provider, support should be a priority. Any type of business nowadays fully depends on web hosting to run smoothly. But there can be times when things don't work so well.

After all, if you ever need help, you have to be able to get in touch with those responsible for maintaining your site’s data.

If you need to get in contact with someone in support, you can talk to a member of the Customer Success Team via live chat, or submit a ticket through the ticketing system and manage the progress of your query.

And if you want, you can “request a call” and speak to Cloudways support via phone during business hours.

You can also reach out to Cloudways’ active community of members to share knowledge, experiences, and skills. And of course, you can ask questions too!

Lastly, take advantage of the extensive Knowledge Base, complete with articles about Getting Started, Server Management, and Application Management.

knowledge base help articles

Not to mention, read articles about your account, billing, email services, add-ons, and more.

5. Team Collaboration

It may seem strange, but Cloudways offers a suite of features and tools designed to help you and your team collaborate and succeed.

This is especially useful for developers or agencies that manage multiple websites at once across many servers.

For instance, automatic Git deployment, unlimited staging areas, and secure SSH and SPTP access lets you launch projects and make them perfect before going live.

In addition, assign team members tasks, transfer servers to others, clone applications and servers, and use the Cloudways WP Migrator plugin to easily move WordPress sites from other hosting providers over to Cloudways.

6. Website Monitoring

Enjoy around-the-clock monitoring of your website so you know everything is on track at all times. The server your data is stored on is monitored 24/7/365.

Plus, you can see over 16 different metrics right from your Cloudways console.

server monitoring

Receive real-time updates via email or text from the CloudwaysBot, a smart assistant that monitors your site’s performance at all times. With the information sent by the AI bot, you can optimize your servers and applications.

Plus, you can integrate your platform with your email, Slack, HipChat, and other third-party applications.

Lastly, take advantage of the New Relic integration so you can troubleshoot issues bottlenecking your progress and fix them as soon as possible.

Cloudways Cons

Cloudways is no doubt a unique, reliable, and highly performing cloud host. That said, it is missing a few important features.

1. No Domain Name Registration

Cloudways doesn’t offer customers domain name registration, for free or for a charge. That means before you sign up to use their hosting services, you need to secure a domain name through a third-party seller.

Adding to that, pointing your domain name to your hosting provider after getting set up can be difficult, especially for novice website owners.

Because of this, many people may choose to go elsewhere for their hosting needs. After all, leaving to register a domain name, and having to come back to sign up for hosting and point your newly created URL to your hosting provider might be too much of a hassle unless dead set on using Cloudways.

This is especially true when so many competitive hosting providers offer free domain name registration and help with pointing your domain to your host.

2. No cPanel or Plesk

Cloudways is a platform-as-a-service company so the traditional shared hosting cPanel and Plesk dashboards are simply not there.

There is a dedicated console available for managing applications hosted on the cloud server. But for those not used to this significant difference, you may have trouble.

Not to mention, cPanel and Plesk are much more comprehensive, letting you manage everything related to hosting from one convenient dashboard.

Though the Cloudways console just takes a little getting used to, it can be daunting for those making the switch from a different hosting platform.

3. No Email Hosting

Cloudways hosting plans do not come with integrated email accounts like so many reputable hosting providers do. (However most WordPress hosts like BionicWP don't come with email hosting).

Instead, they want people to pay per email account, which can prove costly if you run a large business, have a sizeable team, and need plenty of email accounts to keep things running.

They offer email services as a separate paid add-on. For email accounts (mailboxes), you can use their Rackspace email add-on (pricing starts from $1/month per email address) and for outgoing/transactional emails, you can use their custom SMTP add-on.

Cloud Hosting Plans and Pricing

Cloudways comes with many managed hosting plans that will work for everyone regardless of site size, complexity or budget.

cloudways managed wordpress hosting plans

To start, they have 5 infrastructure providers to choose from, and your plan prices will vary depending on which infrastructure provider you choose to use:

  1. DigitalOcean: Plans range from $10/month to $80/month, RAM from 1GB-8GB, Processors from 1 core to 4 core, storage from 25GB to 160GB, and bandwidth from 1TB to 5TB.
  1. Linode: Plans range from $12/month to $90/month, RAM from 1GB-8GB, Processors from 1 core to 4 core, storage from 20GB to 96GB, and bandwidth from 1TB to 4TB.
  1. Vultr: Plans range from $11/month to $84/month, RAM from 1GB-8GB, Processors from 1 core to 4 core, storage from 25GB to 100GB, and bandwidth from 1TB to 4TB.
  1. Amazon Web Service (AWS) : Plans range from $85.17/month to $272.73/month, RAM from 3.75GB-15GB, vCPU from 1-4, storage at 4GB across the board, and bandwidth 2GB across the board.
  1. Google Cloud Platform (GCE): Plans range from $73.62/month to $226.05/month, RAM from 3.75GB-16GB, vCPU from 1-4, storage at 20GB across the board, and bandwidth 2GB across the board.

     

  2. These are just the featured plans. They also offer additional plans, as well as customized plans.
cloud infrastructure partners
The cloud infrastructure partners they use

Remember, these plans are pay as you go. Anytime you need to scale up (or scale back down) you can, which means the more bandwidth you use, the more you pay.

In addition, all hosting plans come with 24/7 expert support, unlimited application installations, free SSL certificates, and free site migrations.

You can try any of the available hosting plans for free for 3-days. From there, you simply pay-as-you-go and are never tied into any type of contract.

Get started with Cloudways right now

Managed WordPress Hosting

It’s worth noting that Cloudways offers fully managed WordPress hosting.

managed wordpress hosting

That said, it’s tough to determine what the differences are between the typical Cloudways hosting plans and WordPress hosting plans. In fact, there is no indication that there’s even a price difference.

I reached out via Live Chat to find out if there’s a difference in features or price:

cloudways chat 1
cloudways chat 2

I will say that the response was very quick to my query. I am, however, a little confused as to why they separate each CMS into different web pages – WordPress, Magento, PHP, Laravel, Drupal, Joomla, and PrestaShop, and WooCommerce hosting – if everything is the same.

This caused me to scroll through a lot of information that was in actuality all repetitive. This can be confusing to a person who is trying to compare plans and make a final decision.

And if the user experience on their website is this frustrating, they may miss out on many opportunities to get people to sign up for their hosting plans because people simply abandon their site before getting far enough to sign up.

Frequently Asked Questions

Here are answers to some of the most frequently asked questions:

What type of cloud hosting plans are available?

Pay-as-you-go cloud-based hosting using one of five available infrastructure providers: DigitalOcean (DO), Linode, Vultr, Amazon Web Services (AWS), and Google Computing Engine (GCE).

Where are Cloudways data centers located?

Depending on which cloud provider you choose, you can host your site’s data in data centers located in the USA, Europe, Asia, or South America. There are 62 data centers located in 15 countries and 33 cities.

Can I migrate my existing website to Cloudways hosting?

Yes, the team at Cloudways will migrate your existing site for free.

Can I scale up and down on Cloudways?

You can only scale down when using GCP and AWS. The other three cloud providers have limitations in scaling down. However, as a workaround, you can always clone your site to be deployed on a lower spec server.

How does the pay-as-you-go work?

It means you only pay for the resources you consume. They charge you in arrears, meaning they'll invoice you for the services you used in any given month at the start of the next month. There are no lock-in contracts so you can freely use their services without being tied to a contract.

Does Cloudways have a website builder?

No, Cloudways only deals with server resources and the minimal features that come with each plan such as speed and performance, security, and customer support.

Is Cloudways good for WordPress sites?

Yes, they're an excellent hosting provider for WordPress sites and blogs. You get unlimited WordPress installations, pre-installed WP-CLI, an unlimited number of staging sites, and Git integration. Plus they'll also migrate your existing site to them for free.

Is Cloudways fast?

Yes, the Cloudways Vultr High Frequency cloud server plan, which is powered by Intel Skylake blazing-fast 3.8 GHz processors, will load your WordPress website extremely fast.

Do I get a dedicated IP address?

Each server you deploy comes with a dedicated cloud environment and a single dedicated IP address.

Does Cloudways offer free backups?

Yes, they'll back up all your application data and related databases for free.

Is email hosting included?

No, it's not, but they offer email services as a separate add-on. For email accounts (mailboxes), you can use their Rackspace email add-on (pricing starts from $1/month).

How do I know which cloud hosting provider to choose?

I don't know if I should choose DigitalOcean, Vultr, Amazon Web Services (AWS), or Google Computing Engine (GCE)?

DigitalOcean is one of the cheapest clouds with high-performance SSD-based storage. With 8 data centers, you should choose DigitalOcean if you need an affordable web host with big volumes of bandwidth.

Vultr is the most affordable cloud provider with the most locations. They offer SSD storage and almost unlimited bandwidth across 13 locations. Choose Vultr if cheap pricing is a key factor for you.

Linode comes with extensive features at great prices. Linode guarantees a 99.99% uptime, it is trusted by over 400K customers all around the world. Choose Linode if you want a scalable hosting solution for ecommerce and custom applications.

Amazon Web Service (AWS) offers reliable infrastructure. It delivers flexible, scalable, and configurable disk size and bandwidth with 8 data centers in 6 countries. Choose AWS if you are hosting large business and resource-intensive websites.

Google Compute Engine (GCE) is a powerful and reliable cloud hosting infrastructure with efficient performance that comes with Google's brand name at an attractive price with 99.9% uptime. Choose GCE if you're hosting large business and resource-intensive websites.

Does Cloudways have a free trial?

Yes, you can sign up for a 3-day free trial period (no credit card needed) and take their service for a test spin.

Cloudways Web Hosting Review 2022 – Summary

Do I Recommend Cloudways?

Yes, I do.

Because in the end, Cloudways is a reliable and affordable cloud hosting option for any WordPress website owner, regardless of skill level or site type.

Because of its cloud-based platform, you can experience blazing fast speeds, optimal site performance, and top-notch security.

All of this is designed to give your site visitors the best user experience possible and keep your site’s data secure from malicious activity.

That said, Cloudways’ differences can make things a little bit complicated for novice website owners at first. There is no traditional cPanel or Plesk, no way to register a domain name with Cloudways, and no email hosting feature.

This adds to the overall hosting price and makes getting started more involved than other comparable hosting providers on the market today.

If you do decide to go with them, weigh the pros and cons before signing up. Or, take advantage of the 3-day free trial period to make sure they have the features you need to scale your business and manage your hosting account.

From there, take the time to read through the documentation and familiarize yourself with the Cloudways platform so you don’t miss out on some of the features that do come with this unique hosting solution.

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User Reviews

Happy happy

Rated 5 out of 5
May 23, 2022

Cloudways only looks more expensive but it ends up costing you a lot less in the long run. Siteground charges a lot more money for their VPS without offering any extra features. Cloudways is much cheaper and their VPS servers seem a little faster than other web hosts.

Avatar for Rue
Rue

Best cloud host

Rated 4 out of 5
April 22, 2022

I like all the amazing features they offer but their pricing can be a little expensive if you don't get a lot of traffic. My site gets only a 100 visitors a week, and even though it runs faster on Cloudways, I feel like it's an overkill. If I move over to a shared web host, I can save at least $5 a month. Overall, the service is really great. Customer support is really friendly and responsive. They solve your queries really quickly.

Avatar for Sammi
Sammi

Fast hosting

Rated 5 out of 5
March 3, 2022

Cloudways is a great alternative to traditional web hosting companies. You get the same features a web hosting company offers including good customer support. You also get better performance for half of what it would cost with a traditional web host. I have tried both shared hosting and VPS hosting with other web hosts but my site has never been as fast as it is on Cloudways. I do pay a little more than traditional web hosting but it's definetly worth it.

Avatar for Lars
Lars

My Cloud Hosting Favorite

Rated 5 out of 5
October 7, 2021

Cloudways is my ideal hosting provider. It's very ideal for small businesses to very large enterprises. This superior performance managed WordPress cloud hosting is highly affordable if you will consider all of its freebies that really bring value to your business.

Avatar for Mookie A
Mookie A

cPanel Issue

Rated 3 out of 5
October 3, 2021

If you love working on cPanel like me, then Cloudways is not for us. Cloudways is definitely cloud hosting. It's affordable with freebies that are totally awesome. Yet, I just want to the cPanel control panel so I'm giving it a fair rating.

Avatar for Zoey I
Zoey I

I love the freebies

Rated 4 out of 5
September 23, 2021

Cloudways may not have email hosting. However, this is not bad for the price, performance, and all such freebies as free site migration, SSL certificate, free CDN & dedicated IP, and even the free automated backups. This is worth even more than what you pay for.

Avatar for Sam R
Sam R

Extremely Satisfied

Rated 5 out of 5
September 9, 2021

I have been with Cloudways for nearly a decade now and I should say that I am extremely satisfied with it. Their “pay as you go” feature makes you feel free to deal with them without any strings attached. You will definitely love the features and benefits for managed WordPress hosting. It is true that as a beginner, you really have invest in running an online store. Being with Cloudways is really such a great investment I can highly recommend to everybody.

Avatar for Gen Z
Gen Z

Billing Support Issue

Rated 2 out of 5
September 9, 2021

I was trying to pay my bill for Cloudways but it seems that it won't take my credit card payment properly. I have tried another card and even the other cards I have that are properly working with other payment gateways, but then, the same issue remains unsolved. I have tried contacting the billing department but got no active response about it. I have to pay them at their office instead. So, I just quit dealing with them after that.

Avatar for Kristy Crawford
Kristy Crawford

Great!!

Rated 5 out of 5
July 20, 2020

I love the cloud hosting from Cloudways. I was losing SEO ranking due to an app on my server, and the technical engineer helped me fix a week's worth of problems in just 30 minutes! These guys are skilled and they are quick at fixing the problems. I highly highly recommend – you won't get this kind of one on one customer care anywhere else!

Avatar for Randy
Randy

Incredible Company!

Rated 5 out of 5
July 12, 2020

I recommend Cloudways for their backend structure, support and excellent customer service. They are an incredible company and created everything to flow perfectly.

Avatar for Jacki
Jacki

Quality WordPress Hosting

Rated 4 out of 5
June 8, 2020

I like Cloudways, no complaints so far.

Avatar for E. Phelps
E. Phelps

Decent hosting but tickets take a long time

Rated 3 out of 5
June 2, 2020

Hosting is good, but when I put in a support ticket, it took over 8 hours for anyone to respond to it. It was just a simple PHP installation.

Avatar for Jo
Jo

Used them for 4 years so far

Rated 4 out of 5
May 30, 2020

I've used Cloudways for four years so far and I have been a happy customer. I originally switched due to so many issues with Bluehost. I haven't had my sites to go down once. Tech support is spotty at times, sometimes you can find someone to help you very fast and other times it take a bit, but it's still worth it because the tech people are really patient and seem happy to help you, they don't seem annoyed like when I used to call Bluehost, lol.

Avatar for J.C.
J.C.

Lengthy Sign up process

Rated 3 out of 5
May 8, 2020

Tried going through their little chat bot for the sign up process in which I was informed that it would be a 4 hour wait. This put me off, but I stuck with it. So far, hosting is average. Not sure it's worth it to get the cloud hosting but maybe time will tell.

Avatar for Sal
Sal

Satisfied Customer

Rated 4 out of 5
March 1, 2020

There isn't as much out of the box features you would get with a normal cpanel, but the price and ease of use, also the speed and access to some of the advanced settings do make up for it. I think everyone should give the free trial a try (if they still offer that) just to see if you like it.

Avatar for Kasper
Kasper

Better off managing your own VPS w/ serverpilot

Rated 2 out of 5
February 25, 2020

The prices are kinda ridiculous. Just manage your own VPS. I have nothing bad to say about the tech support. My websites ran pretty good. Don't know why I paid so much to begin with but when it was time to renew I was like heck no I'm out.. Not worth the $$ at all.

Avatar for Maddy Knox
Maddy Knox

Crap

Rated 1 out of 5
January 12, 2020

Had my site migrated over to Cloudways, it went well, or so I thought! After the migration, I edited my DNS servers so that my domain propagated to them. I checked the records a day later, and it had finished. BUT when I brought my site up, it was still loading fro my old web host. When I asked the chat rep support person about this, they were so dumb. They tried saying it was my SSL cert which was also reinstalled. I was getting no where so I chatted with another one, unhelpful once again. Chatted with a third chat rep and all they said was “I understand” .. and that's it! Nothing else. Well in my opinion if they are that dumb, I don't want them having control over my website! So I demanded a refund and went with another hosting that was actually cheaper too. I don't think I will try any other company in the future that seems to be proud of their cloud hosting.

Avatar for Trent
Trent

Cloudways is hyped up and overrated

Rated 3 out of 5
December 17, 2019

Cloudways was a good company when it first launched. But then they got greedy. I've even had some sites to load very slowly sometimes, and I imagine it's because I have the basic hosting plan. I don't recommend this.

Avatar for Peter
Peter

They restrict permissions to your own servers

Rated 2 out of 5
September 24, 2019

Do not trust them! shady people who work in the back end of your site in your servers,tech support was from Pakistan pretending to be from Europe, permissions were restricted to my server after my last contact to support, avoid at all costs!

Avatar for Drew
Drew

I like their tech support

Rated 4 out of 5
July 20, 2019

One of the best tech support group that I've talked with. They are extremely efficient and want to get your issue fixed asap. They share the same urgency that you have when your site is having an issue and they don't mind stepping in and fixing the issue (instead of making you do it on your own). These are great folks.

Avatar for Diane
Diane

Ridiculous charge, then charged my CC when they shouldn't have

Rated 1 out of 5
March 14, 2018

Needed to open a port (3000) for chat functionality. You don't have access to any of this yourself just so you know. Support staff completed this in 2 minutes literally. Everything was going great until three days later the port was closed. Called to see what was up, they demanded $100 a month for this ON A $10 HOSTING PLAN. WTF. We cancelled everything immediately and the icing on the cake? They still charged our credit card a week later. These guys are scammers, totally unprofessional and shady as can be. Avoid avoid avoid.

Avatar for Doug Osborn
Doug Osborn

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Review Updates

  • 10/12/2021 – Minor update
  • 05/05/2021 – Launches DigitalOcean Premium Droplets With Faster CPUs & NVMe SSDs
  • 01/01/2021 – Cloudways pricing update

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