How to Cancel ExpressVPN & Get a Full Refund?

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ExpressVPN is one of the most popular and feature-packed VPNs on the market. It’s used by millions of users around the world. But it might not be for everyone. Here’s how to cancel ExpressVPN and get a full refund.

ExpressVPN is a VPN service I recommend but if you are unsatisfied with your purchase of ExpressVPN and want to get a full refund, here are all the steps you need to follow:

How To Cancel Your ExpressVPN Subscription

When signing up for ExpressVPN, you’re buying a recurring subscription that renews every year. So, before you ask for a refund, you should first cancel the renewal of your subscription.

Step 1: First, go to ExpressVPN’s website and click the My Account:

expressvpn my account

Step 2: Enter your username and password to log into your account:

expressvpn sign in

Step 3: Now, you’ll see your account dashboard. Click the My Subscription link in the menu on the left.

Step 4: Click the Edit Subscription Settings link.

Step 5: Click the Turn off automatic renewal button.

You’ll be asked to confirm your cancellation. You might have to select Yes more than once.

How To Get a Refund From ExpressVPN

Note: If you bought your subscription from the iOS application, your subscription is managed by Apple App Store. They are the ones who can offer you a refund or cancel your subscription. 

Follow the steps in the ‘How To Cancel Your iOS ExpressVPN Subscription’ section to learn how to do both.

Step 1: Log into your account if you are logged out.

Step 2: Click the Live Chat button on the bottom right:

expressvpn live chat

Once you are connected with a customer support agent, ask them for a refund. They’ll ask you why you want a refund.

Be honest about why you don’t need it or just tell them that you don’t have a need for the VPN service.

They’ll ask if they can help change your mind and will try to help you troubleshoot. But if you are set on getting a refund, just refuse their offer.

They’ll give you a refund if it hasn’t been more than 30 days since you purchased your subscription.

The refund might be instant or take a couple of days to be processed. Remember, even after your refund is processed, it can take up to 10 working days for the money to reflect in your bank balance.

How To Cancel Your Android ExpressVPN Subscription

To cancel your Android subscription, you’ll need to log into the ExpressVPN website.

Because ExpressVPN can no longer be purchased from the Play Store, you’ll need to cancel it manually from your ExpressVPN website. 

Just follow the cancellation instructions from the first section of this article.

After you cancel your subscription, you’ll need to follow the steps in the last section to get your refund.

How To Cancel Your iOS ExpressVPN Subscription

If you bought your ExpressVPN subscription from iOS, your subscription is managed by Apple App Store and not by ExpressVPN. 

To cancel your subscription, follow these steps:

Step 1: Open your device’s Settings.

Step 2: You’ll see your profile at the top. Click on your name. This will take you to your Apple ID settings.

Step 3: Select Subscriptions from the list of options.

Step 4: Select your ExpressVPN subscription from the list of active subscriptions.

Step 5: Select the Cancel Subscription option.

This is it! Your subscription will now get cancelled.

Now, you can request a refund from Apple.

Step 1: First, visit Apple’s Report a Problem website.

Step 2: Log into your account to see all your subscriptions.

Step 3: Select your ExpressVPN subscription from the list.

Step 4: Click Report a Problem, and select the refund option.

In your report, mention ExpressVPN’s 30-day money-back guarantee. Although ExpressVPN has a 30-day policy, Apple usually only offers a refund within the first 15 days. 

But you should still ask for a refund anyway even if it’s been more than 15 days.

Summary – How to Cancel ExpressVPN & Get a Full Refund?

ExpressVPN is legit and safe to use but if you aren’t happy with your ExpressVPN purchase, you can always get a refund if you bought it within the last 30 days. It’ll only take you a couple of minutes. 

First, cancel your subscription from their website. 

Then, ask them for a refund from their live chat support feature. If you want detailed instructions, just follow the steps at the start of this article.

How We Review VPNs: Our Methodology

In our mission to find and recommend the best VPN services, we follow a detailed and rigorous review process. Here’s what we focus on to ensure we provide the most reliable and relevant insights:

  1. Features and Unique Qualities: We explore each VPN’s features, asking: What does the provider offer? What sets it apart from others, such as proprietary encryption protocols or ad and malware blocking?
  2. Unblocking and Global Reach: We assess the VPN’s ability to unblock sites and streaming services and explore its global presence by asking: How many countries does the provider operate in? How many servers does it have?
  3. Platform Support and User Experience: We examine the supported platforms and the ease of the sign-up and setup process. Questions include: What platforms does the VPN support? How straightforward is the user experience from start to finish?
  4. Performance Metrics: Speed is key for streaming and torrenting. We check the connection, upload, and download speeds and encourage users to verify these on our VPN speed test page.
  5. Security and Privacy: We delve into the technical security and privacy policy of each VPN. Questions include: What encryption protocols are used, and how secure are they? Can you trust the provider’s privacy policy?
  6. Customer Support Evaluation: Understanding the quality of customer service is crucial. We ask: How responsive and knowledgeable is the customer support team? Do they genuinely assist, or just push sales?
  7. Pricing, Trials, and Value for Money: We consider the cost, available payment options, free plans/trials, and money-back guarantees. We ask: Is the VPN worth its price compared to what’s available in the market?
  8. Additional Considerations: We also look at self-service options for users, such as knowledge bases and setup guides, and the ease of cancellation.

Learn more about our review methodology.

About Author

Matt Ahlgren

Mathias Ahlgren is the CEO and founder of Website Rating, steering a global team of editors and writers. He holds a master's in information science and management. His career pivoted to SEO after early web development experiences during university. With over 15 years in SEO, digital marketing, and web developmens. His focus also includes website security, evidenced by a certificate in Cyber Security. This diverse expertise underpins his leadership at Website Rating.

WSR Team

The "WSR Team" is the collective group of expert editors and writers specializing in technology, internet security, digital marketing, and web development. Passionate about the digital realm, they produce well-researched, insightful, and accessible content. Their commitment to accuracy and clarity makes Website Rating a trusted resource for staying informed in the dynamic digital world.

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