In the ever-evolving world of virtual private networks (VPNs), Windscribe and Mullvad stand out as top competitors. This article will delve into the specifics of Windscribe vs Mullvad, analyzing their unique features, strengths, and potential drawbacks. Making a choice between these two VPN providers can be a daunting task, but we’re here to simplify it for you.
Overview
In this comprehensive comparison, we’ll stack up Windscribe and Mullvad, two major players in the VPN market. We’ll dive deep into their security measures, privacy policies, and network speed capabilities. From Windscribe‘s robust feature set to Mullvad‘s unwavering commitment to anonymity, we’ll break down each aspect to help you decide which VPN provides a better balance for your internet safety and performance needs. Stay tuned as we put these VPN titans to the test!
Windscribe
Price: From $5.75/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: Windscribe offers a 3-day money back guarantee.
Official website: www.windscribe.com
Windscribe is best for individuals and businesses who want to protect their online privacy and access geo-restricted content with a secure and reliable VPN service.
Mullvad
Price: From $5.36/month
Trustpilot Rating: 3.9 out of 5 stars
Refund Policy: Mullvad offers a 30-day money-back guarantee.
Official website: www.mullvad.net
Mullvad is best for individuals who prioritize online privacy and want an easy-to-use, secure VPN service.
Windscribe stands tall with its feature-rich environment offering a secure and fast browsing experience. The R.O.B.E.R.T feature has been particularly impressive, blocking malware and ads effectively. It is a service characterized by innovation and reliability, justifying a top score of 5 stars! – Fernando P.
Mullvad operates with a principle of maintaining the user’s online anonymity at its core. The service, characterized by its straightforward approach to privacy and a policy of not logging any user data, has been a reliable companion in maintaining my online privacy. Its performance and commitment to privacy are both stellar, rightfully earning a 5-star rating. – Li Wei
Windscribe brings a fresh and modern approach to the VPN space, offering flexible configurations and a robust free tier. While it performs admirably, it would benefit from more consistent speeds across all servers. Nonetheless, a solid choice that warrants a 4-star rating. – Yuna Kim
Mullvad emphasizes user anonymity, presenting a straightforward solution for online privacy. While it stands strong on privacy features, a user-friendly interface could enhance the overall experience. Committing to user privacy, it earns a 4-star review. – Luciana
Pros & Cons
This part analyzes the strengths and weaknesses of these two VPNs.
Winner is:
Windscribe offers unlimited device connections, customizable privacy features, and robust streaming capabilities. However, it has a slower connection speed than Mullvad, which prioritizes speed and simplicity, with a straightforward, no-nonsense approach to privacy. Both maintain a strict no-logs policy, but Mullvad's anonymous payment options stand out. However, overall, Windscribe takes the win for its greater flexibility, device compatibility, and superior unblocking abilities, despite its slightly slower speeds.
Windscribe
Pros:
- Unblocks streaming services: Windscribe can unblock popular streaming services like Netflix, Hulu, and Disney+.
- Allows torrenting: Windscribe allows torrenting on most of its servers.
- Has a free plan: Windscribe offers a free plan that includes 10GB of monthly data and access to 11 server locations.
- Has a generous data allowance: The paid plans of Windscribe offer a generous data allowance, starting at 100GB per month.
- Is highly configurable: Windscribe is highly configurable, allowing you to customize settings like the encryption protocol, the port, and the DNS servers.
- Has a no-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity.
- Is user-friendly: Windscribe is easy to use and has apps for Windows, macOS, Linux, Android, and iOS.
Cons:
- Speeds can be slow: Windscribe's speeds can be slow, especially on long-distance connections.
- Is based in Canada: Windscribe is based in Canada, which is a member of the Five Eyes alliance. This means that the Canadian government could potentially force Windscribe to hand over user data.
- Has a small server network: Windscribe has a smaller server network than some other VPN providers. This can mean that you may have to connect to a server that is far away, which can slow down your connection.
Mullvad
Pros:
- Strong encryption and privacy features: Mullvad uses military-grade AES-256 encryption and a strict no-logs policy. This means that your data is protected prying eyes, even Mullvad itself.
- Good speeds: Mullvad has a good network of servers that offer fast speeds. This makes it a good choice for streaming, gaming, and other activities that require high bandwidth.
- Secure tunneling protocols: Mullvad supports the secure OpenVPN and WireGuard tunneling protocols. These protocols offer strong encryption and security.
- IPv6 support: Mullvad supports IPv6, which is the latest version of the internet protocol. This ensures that you can stay connected even if your ISP is blocking IPv6 traffic.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- Ad-blocking DNS servers: Mullvad provides ad-blocking DNS servers that can help you block ads and trackers. This can improve your privacy and browsing experience.
- Works in China: Mullvad can be used in China, which is a country with strict internet censorship. This is because Mullvad offers a special "Bridge" mode that can bypass China's firewall.
Cons:
- Limited server network: Mullvad has a smaller server network than some other VPN providers. This can impact your speeds if you are connecting to a remote server.
- No live chat support: Mullvad does not offer live chat support. This can be inconvenient if you need help with something right away.
- Only supports a few payment methods: Mullvad only supports a few payment methods, such as Bitcoin and cash. This can be inconvenient for some users.
- Can be difficult to set up: Mullvad's apps can be a bit difficult to set up, especially for first-time users.
Key Features
This section compares the overall features of Windscribe vs Mullvad.
Windscribe HQ and country of jurisdiction is Canada, and Windscribe supports Windows, Mac, Linux, Android, iOS, and also offers browser extensions for Chrome, Firefox, and Opera. Additionally, it supports routers and TVs that can be configured to use OpenVPN.
Mullvad HQ and country of jurisdiction is Sweden, and Mullvad supports Windows, Mac, Linux, Android, and iOS.
Winner is:
While both Windscribe and Mullvad offer strong privacy and security, Windscribe pulls ahead with its unlimited device connections, robust configurability, and affordable pricing. Mullvad excels in transparency and simplicity, but it lacks in server locations and extra features that Windscribe provides, like ad-blocking and P2P support. Both are no-logs VPNs, but for overall value and performance, Windscribe emerges as the winner.
Windscribe
- Unblocks streaming services: Windscribe can unblock popular streaming services like Netflix, Hulu, and Disney+.
- Allows torrenting: Windscribe allows torrenting on most of its servers.
- Has a free plan: Windscribe offers a free plan that includes 10GB of monthly data and access to 11 server locations.
- Has a generous data allowance: The paid plans of Windscribe offer a generous data allowance, starting at 100GB per month.
- Is highly configurable: Windscribe is highly configurable, allowing you to customize settings like the encryption protocol, the port, and the DNS servers.
- Has a no-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity.
- Is user-friendly: Windscribe is easy to use and has apps for Windows, macOS, Linux, Android, and iOS.
- Offers ad and malware blocking: Windscribe blocks ads and malware on all of its servers, which can help to improve your browsing experience and protect your device threats.
- Has a kill switch: A kill switch is a feature that will disconnect your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Allows split tunneling: Split tunneling is a feature that allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
Mullvad
- Strong encryption and privacy: Mullvad uses military-grade AES-256 encryption and a strict no-logs policy. This means that your data is protected prying eyes, even Mullvad itself.
- Good speeds: Mullvad has a good network of servers that offer fast speeds. This makes it a good choice for streaming, gaming, and other activities that require high bandwidth.
- Secure tunneling protocols: Mullvad supports the secure OpenVPN and WireGuard tunneling protocols. These protocols offer strong encryption and security.
- IPv6 support: Mullvad supports IPv6, which is the latest version of the internet protocol. This ensures that you can stay connected even if your ISP is blocking IPv6 traffic.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- Ad-blocking DNS servers: Mullvad provides ad-blocking DNS servers that can help you block ads and trackers. This can improve your privacy and browsing experience.
- Works in China: Mullvad can be used in China, which is a country with strict internet censorship. This is because Mullvad offers a special "Bridge" mode that can bypass China's firewall.
- Anonymous payment: Mullvad only accepts anonymous payment methods, such as Bitcoin and cash. This helps to protect your privacy.
- Transparent and open-source software: Mullvad's software is open-source, which means that anyone can inspect it to see how it works. This helps to ensure that Mullvad is not doing anything malicious with your data.
Security Features
This section looks at important security features of Windscribe and Mullvad such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Windscribe and Mullvad both offer robust security features. Windscribe provides VPN protocols like IKEv2 and OpenVPN, adblocking, IP/DNS leaks protection, and a no-logging policy. It also features R.O.B.E.R.T., a tool to block trackers and malware, Split Tunneling, and Double Hop. Mullvad uses WireGuard and OpenVPN protocols, offers a no-logging policy, and protects against IP/DNS leaks. However, it lacks adblocking, Split Tunneling, and Double VPN. Both have a kill switch, but only Windscribe offers Onion over VPN and Obfuscated servers. So, Windscribe wins for a more comprehensive security feature set.
Windscribe
- Strong encryption: Windscribe uses the AES-256 cipher with SHA512 authentication and a 4096-bit RSA key. This is the same encryption that is used by banks and governments.
- No logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity. This includes your IP address, browsing history, and traffic data.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Double VPN: Windscribe's Double VPN feature routes your traffic through two VPN servers, which can help to improve your security and privacy.
- Obfuscation: Windscribe's obfuscation feature hides the fact that you are using a VPN, which can help to bypass censorship and firewalls.
- Split tunneling: Windscribe's split tunneling feature allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- AES-256 cipher: This is a strong encryption cipher that is used by banks and governments. It uses a 256-bit key to encrypt your traffic, which is very difficult to crack.
- SHA512 authentication: This is a secure hash function that is used to verify the integrity of your traffic. It ensures that your traffic has not been tampered with while it was in transit.
- 4096-bit RSA key: This is a large key that is used to establish a secure connection between your device and the VPN server. It helps to prevent hackers eavesdropping on your traffic.
Mullvad
- Military-grade encryption: Mullvad uses military-grade AES-256 encryption to encrypt your traffic. This means that your data is scrambled into unreadable gibberish that cannot be decrypted without the encryption key.
- Strict no-logs policy: Mullvad does not collect any logs of your activity, including your IP address, browsing history, or DNS queries. This means that Mullvad cannot track your online activity or share your data with third parties.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- Obfuscated servers: Mullvad offers obfuscated servers that can help you bypass censorship and hide your VPN usage.
- DNS leak protection: Mullvad uses DNS leak protection to ensure that your DNS queries are routed through the VPN tunnel. This prevents your ISP or other third parties seeing your browsing history.
- Open-source software: Mullvad's software is open-source, which means that anyone can inspect it to see how it works. This helps to ensure that Mullvad is not doing anything malicious with your data.
- AES-256 encryption: Mullvad uses the AES-256 encryption cipher, which is considered to be one of the most secure encryption algorithms available. This means that your data is scrambled into unreadable gibberish that cannot be decrypted without the encryption key.
- OpenVPN: Mullvad supports the OpenVPN tunneling protocol, which is a well-established and secure protocol. OpenVPN uses strong encryption and can be used to bypass firewalls and censorship.
- WireGuard: Mullvad also supports the WireGuard tunneling protocol, which is a newer and more efficient protocol. WireGuard is still under development, but it has been shown to be just as secure as OpenVPN.
- TLS 1.3: Mullvad uses TLS 1.3 for the control channel, which is the connection between your device and the VPN server. TLS 1.3 is the latest version of the Transport Layer Security (TLS) protocol, and it offers improved security and performance.
- DNS leak protection: Mullvad uses DNS leak protection to ensure that your DNS queries are routed through the VPN tunnel. This prevents your ISP or other third parties seeing your browsing history.
Privacy Features
This section looks at the privacy features of Mullvad vs Windscribe in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Windscribe and Mullvad both offer robust privacy features. Windscribe, headquartered in Canada (a Five Eyes country), maintains a no-logs policy and supports crypto payments, but hasn't undergone an independent audit. Mullvad, based in Sweden (a Fourteen Eyes country), also has a no-logs policy, accepts crypto, and has passed independent auditing. Despite being in a Five Eyes country, Windscribe's comprehensive features and commitment to privacy give it a slight edge over Mullvad. Thus, the winner is Windscribe.
Windscribe
- No logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity. This includes your IP address, browsing history, and traffic data.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Double VPN: Windscribe's Double VPN feature routes your traffic through two VPN servers, which can help to improve your security and privacy.
- Obfuscation: Windscribe's obfuscation feature hides the fact that you are using a VPN, which can help to bypass censorship and firewalls.
- Split tunneling: Windscribe's split tunneling feature allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- No connection logs: Windscribe does not store any data about your VPN connections, including your IP address, browsing history, or traffic data.
- No session logs: Windscribe does not store any data about your VPN sessions, including the time and duration of your connection.
- No DNS logs: Windscribe does not store any data about your DNS queries, which are the requests your device makes to resolve domain names into IP addresses.
- No payment logs: Windscribe does not store any data about your payment information, such as your credit card number or PayPal account.
Mullvad
- Strict no-logs policy: Mullvad does not collect any logs of your activity, including your IP address, browsing history, or DNS queries. This means that Mullvad cannot track your online activity or share your data with third parties.
- Anonymous account: Mullvad does not require you to create an account or provide any personal information. You can simply generate a random username and password and start using the VPN.
- Anonymous payment: Mullvad accepts anonymous payment methods, such as Bitcoin and cash. This helps to protect your privacy even further.
- Obfuscated servers: Mullvad offers obfuscated servers that can help you bypass censorship and hide your VPN usage.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- DNS leak protection: Mullvad uses DNS leak protection to ensure that your DNS queries are routed through the VPN tunnel. This prevents your ISP or other third parties seeing your browsing history.
- Open-source software: Mullvad's software is open-source, which means that anyone can inspect it to see how it works. This helps to ensure that Mullvad is not doing anything malicious with your data.
- No IP address logs: Mullvad does not log your IP address, which is the unique identifier assigned to your device when you connect to the internet. This means that Mullvad cannot track your online activity or see where you have been.
- No DNS logs: Mullvad does not log your DNS queries, which are the requests your device sends to a DNS server to resolve a domain name into an IP address. This means that Mullvad cannot see what websites you have visited.
- No connection logs: Mullvad does not log the time or duration of your VPN connections. This means that Mullvad cannot see how long you have been connected to the VPN or which servers you have connected to.
- No bandwidth logs: Mullvad does not log the amount of data you have transferred through the VPN. This means that Mullvad cannot see how much data you have downloaded or uploaded.
- No payment logs: Mullvad does not log your payment information, such as your credit card number or PayPal account information. This means that Mullvad cannot track your financial activity.
Speed Features
This section explores the speed features of Windscribe and Mullvad when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Windscribe and Mullvad are both renowned for their speed features. Windscribe boasts impressive download and upload speeds, ideal for streaming and torrenting. Their server speed is consistent across the globe, even during peak times. Mullvad, on the other hand, offers decent speed but can be inconsistent, especially on distant servers. Third-party speed tests show a slight edge for Windscribe over Mullvad. While both work well with streaming sites, Windscribe's superior, stable speed makes it a winner for tasks requiring high bandwidth, including streaming and torrenting. So, Windscribe is the overall winner in terms of speed features.
Windscribe
- Large server network: Windscribe has a large server network, with servers in over 63 countries and 110 cities. This means that you should be able to find a server that is close to your location, which can help to improve your speeds.
- Multiple protocols: Windscribe supports multiple protocols, including OpenVPN, WireGuard, IKEv2, and Shadowsocks. This gives you flexibility in choosing the protocol that best suits your needs.
- Configurable settings: Windscribe allows you to configure a variety of settings, such as the encryption protocol, the port, and the DNS servers. This allows you to customize your VPN connection to your liking.
- No-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your VPN activity. This helps to protect your privacy and security.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to prevent your real IP address being exposed.
- Double VPN: Windscribe's Double VPN feature routes your traffic through two VPN servers, which can help to improve your security and privacy.
- Split tunneling: Windscribe's split tunneling feature allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- WireGuard: Windscribe uses the WireGuard protocol, which is a newer and more efficient protocol than OpenVPN. This can help to improve your speeds.
- Automatic protocol selection: Windscribe automatically selects the best protocol for your connection, which can also help to improve your speeds.
- Closest server: Windscribe recommends connecting to the closest server to your location, which can also help to improve your speeds.
- Limit bandwidth: You can limit the bandwidth that is used by the VPN, which can help to improve the speeds of your other connections.
- Disable kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. Disabling this feature can help to improve your speeds.
Mullvad
- Number of servers: Mullvad has over 700 servers in over 70 countries. This gives you a wide range of servers to choose from, so you should be able to find one that is close to you and provide good speeds.
- Types of servers: Mullvad offers a variety of server types, including:
- Standard servers: These are the most common type of server. They are located in various countries and provide good speeds and security.
- Obfuscated servers: These servers are designed to hide your VPN usage your ISP. They are useful in countries with strict internet censorship.
- Double VPN servers: These servers route your traffic through two VPN servers. This provides an extra layer of security and privacy.
- Tor over VPN servers: These servers allow you to connect to the Tor network through the VPN. This provides an extra layer of anonymity and privacy.
- Server load: Mullvad displays the load of each server on its website. This can be helpful in determining which server is the least congested and will provide the best speeds.
- Server uptime: Mullvad monitors the uptime of its servers and publishes this information on its website. This can be helpful in determining which server is the most reliable.
- Server rotation: Mullvad rotates its servers regularly. This helps to prevent them being identified and blocked by your ISP.
- WireGuard: Mullvad supports the WireGuard tunneling protocol, which is a newer and more efficient protocol than OpenVPN. WireGuard is still under development, but it has been shown to be just as secure as OpenVPN and can offer faster speeds.
- Server location: The speed of your VPN connection can be affected by the distance between your device and the VPN server. Mullvad has servers in over 70 countries, so you should be able to find a server that is close to you and provide good speeds.
- Protocol: The tunneling protocol you use can also affect your speed. Mullvad supports OpenVPN, WireGuard, and IKEv2/IPSec. WireGuard is generally the fastest protocol, but OpenVPN is more widely supported.
- Bandwidth: The amount of bandwidth you have available can also affect your speed. Mullvad offers plans with up to 300 Mbps of bandwidth, so you should be able to stream HD video and play online games without any problems.
- Network congestion: The amount of traffic on the VPN server can also affect your speed. If the server is congested, you may experience slower speeds. Mullvad has a large network of servers, so you should be able to find a server that is not congested.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Windscribe versus Mullvad.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Windscribe and Mullvad both offer reliable services for unblocking streaming platforms and torrenting. Windscribe excels with its unlimited device connections and configurable options, making it great for streaming. It also supports P2P sharing for torrenting. Mullvad, on the other hand, prides itself on anonymity and privacy, ideal for secure torrenting. However, it sometimes struggles with unblocking some streaming services. Considering overall performance and usability, Windscribe edges out as the winner due to its superior unblocking capabilities and unlimited device connections.
Windscribe
- Unblocks streaming services: Windscribe can unblock popular streaming services like Netflix, Hulu, and Disney+. This is because Windscribe has servers in many different countries, so you can connect to a server in a country where the streaming service is available.
- Supports multiple protocols: Windscribe supports multiple protocols, including OpenVPN, WireGuard, IKEv2, and Shadowsocks. This gives you flexibility in choosing the protocol that best suits your streaming needs.
- Configurable settings: Windscribe allows you to configure a variety of settings, such as the encryption protocol, the port, and the DNS servers. This allows you to customize your VPN connection to your liking.
- No-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your VPN activity. This helps to protect your privacy and security.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to prevent your real IP address being exposed.
- Allows torrenting on most servers: Windscribe allows torrenting on most of its servers. However, there are a few servers that are not allowed to be used for torrenting. These servers are marked as "No P2P" in the app.
- No bandwidth caps: Windscribe does not have any bandwidth caps for torrenting. This means that you can download as much as you want without worrying about hitting a limit.
- Strong encryption: Windscribe uses strong encryption to protect your torrent traffic. This helps to prevent your ISP or other third parties seeing what you are downloading.
- No logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your torrent activity. This helps to protect your privacy.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to prevent your real IP address being exposed.
Mullvad
- Netflix: Mullvad has been known to work with Netflix. However, there have been reports that Netflix has been blocking Mullvad's servers. If you are having trouble accessing Netflix with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- Disney+: Mullvad has been known to work with Disney+. However, there have been reports that Disney+ has been blocking Mullvad's servers. If you are having trouble accessing Disney+ with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- Amazon Prime Video: Mullvad has been known to work with Amazon Prime Video. However, there have been reports that Amazon Prime Video has been blocking Mullvad's servers. If you are having trouble accessing Amazon Prime Video with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- HBO Max: Mullvad has been known to work with HBO Max. However, there have been reports that HBO Max has been blocking Mullvad's servers. If you are having trouble accessing HBO Max with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- Other streaming services: Mullvad has been known to work with other streaming services, such as Hulu, BBC iPlayer, and Spotify. However, there is no guarantee that it will work with all streaming services. If you are having trouble accessing a specific streaming service with Mullvad, you can try contacting the streaming service's customer support for help.
- P2P support: Mullvad supports P2P file sharing, which is what torrenting uses. This means that you can use Mullvad to download and upload torrents.
- No bandwidth limits: Mullvad does not have any bandwidth limits, so you can download and upload as much as you want.
- No speed throttling: Mullvad does not throttle your speeds, so you can get the best possible speeds when torrenting.
- No IP leaks: Mullvad uses strong encryption to protect your traffic prying eyes. This ensures that your torrenting activity is private and secure.
- No logs: Mullvad does not log any of your activity, including your IP address, browsing history, or DNS queries. This means that Mullvad cannot track your torrenting activity or share your data with third parties.
Support Features
This section looks at what kind of customer support you can expect from Mullvad versus Windscribe.
Winner is:
Windscribe offers comprehensive customer support, including 24/7 live chat, email support, and a detailed FAQ section on their website. Mullvad, on the other hand, only provides email support and a basic FAQ section. Customer support is crucial for a VPN service to resolve technical issues quickly and effectively, ensuring uninterrupted and secure browsing. Considering this, Windscribe is the clear winner in providing superior customer support.
Windscribe
- Live chat: Windscribe offers live chat support, which is available 24/7. This is the quickest way to get help a Windscribe representative.
- Email support: Windscribe also offers email support, which is available during business hours. This is a good option if you need to provide more detailed information about your issue.
- Knowledge base: Windscribe has a comprehensive knowledge base that covers a wide range of topics. This is a good place to start if you are having a problem and you want to try to troubleshoot it yourself.
- Social media: Windscribe is also active on social media, such as Twitter and Reddit. This can be a good way to get help other Windscribe users or to get the attention of a Windscribe representative.
Mullvad
- Email support: Mullvad offers email support that is available 24/7. You can submit a ticket through the Mullvad website and you will usually receive a response within 24 hours.
- Knowledge base: Mullvad has a comprehensive knowledge base that covers a wide range of topics. This can be a helpful resource if you are having trouble with the VPN or need to learn more about how it works.
- Discord: Mullvad has a Discord server where you can chat with other users and get help the Mullvad team. This can be a helpful resource if you have a quick question or need help with something specific.
- Forums: Mullvad has a forum where you can post questions and get help other users. This can be a helpful resource if you are having trouble with the VPN or need to learn more about how it works.
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