In the world of VPN services, TorGuard and Hide My Ass (HMA) are two prominent contenders. This article aims to dissect the pros and cons of TorGuard vs Hide My Ass (HMA), helping you understand their respective strengths and weaknesses. Selecting between these well-regarded VPN providers can be challenging, but our comprehensive comparison will guide you to make an informed decision.
Overview
Dive into an in-depth comparison between TorGuard and Hide My Ass (HMA), two dominant players in the VPN realm. We’ll dissect their security measures, privacy policies, and speed capabilities to help you make an informed choice. Get ready to explore the intricate details of TorGuard’s iron-clad encryption and HMA’s dynamic server spread. Let’s get you the privacy you deserve!
TorGuard
Price: From $4.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: TorGuard offers a 7-day money back guarantee.
Official website: www.torguard.net
TorGuard is best for individuals seeking high-level online privacy and security, particularly those who frequently download or stream content.
Hide My Ass
Price: From $2.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: HMA offers a 30-day money-back guarantee.
Official website: www.hidemyass.com
Hide My Ass (HMA) is best for individuals and businesses seeking robust, user-friendly online privacy and security solutions.
TorGuard has stood as a guardian in the virtual world, delivering a seamless blend of speed and security. Its performance, characterized by a plethora of servers worldwide and stellar customer service, has made my online journey smooth and secure. The ability to customize my experience to suit my needs further amplifies its position as a 5-star service in the VPN space. – Louise D.
HMA VPN brings to the table a delightful blend of speed and security, characterized by a vast network of servers globally. The service offers a fun and user-friendly interface without compromising on security. It’s a VPN service that balances fun and functionality beautifully, earning a hearty 5-star rating. – Léa
TorGuard stands as a reliable option for tech enthusiasts, offering a range of customizable security options. Though robust, it might appear slightly complex for VPN newbies. A reliable choice with a deserved 4-star rating, particularly for users with a technical background. – Kimberly Santos
HMA VPN offers a vibrant and user-friendly solution, balancing speed and security adeptly. Despite its attractive interface, a more stringent logging policy would enhance user trust. Demonstrating a dynamic approach, it is worthy of a 4-star review. – Min-Jun K.
Pros & Cons
This part delves into the pros and cons of these two VPN solutions.
Winner is:
TorGuard excels in its robust security features, offering a wide range of VPN protocols, including OpenVPN and WireGuard. It also supports torrenting and has a strict no-logs policy. However, its interface could be more user-friendly. On the other hand, HMA offers a large number of server locations and a user-friendly interface, but falls short with its questionable logging policy and slower speeds. Overall, for privacy-conscious users, TorGuard's superior security features and commitment to anonymity make it the clear winner.
TorGuard
Pros:
- Extensive global network: TorGuard has a large network of over 3,000 servers in over 50 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Robust security features: TorGuard uses strong encryption to protect your data, including AES-256 bit encryption. It also offers a number of other security features, such as DNS leak protection and a kill switch.
- Good for torrenting: TorGuard is a good choice for torrenting, as it offers dedicated servers for this purpose. These servers are optimized for high speeds and low latency, making them ideal for downloading large files.
- Customizable: TorGuard is highly customizable, giving you a lot of control over your VPN experience. You can choose the encryption level, the protocol, and even the specific server you want to connect to.
- Good customer support: TorGuard has a good customer support team that is available 24/7. They are responsive and helpful, and they can help you with any problems you may have.
Cons:
- Unintuitive user interface: The TorGuard user interface is not the most intuitive. It can be difficult to find what you're looking for, and the settings can be confusing.
- Not the best for streaming: TorGuard is not the best VPN for streaming, as it can have problems unblocking certain streaming services.
- No public audits: TorGuard has not been independently audited, which means that there is no way to verify its claims about security and privacy.
- Pricey: TorGuard is more expensive than some other VPNs.
Hide My Ass
Pros:
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- 30-day money-back guarantee: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Cons:
- Some users have reported slow speeds in some countries: This is a common issue with VPNs, and it can be due to a number of factors, such as the distance between your device and the VPN server, the amount of traffic on the server, and the VPN's own network congestion.
- The company is based in the United Kingdom, which is part of the 5/9/14 Eyes alliance: This means that the UK government may be able to force HMA to hand over user data under certain circumstances.
- There have been some privacy concerns about the company in the past: In 2011, HMA was acquired by Avast, a Czech cybersecurity company. Avast has been criticized for its privacy practices in the past, and some users have concerns that HMA's privacy policies could change as a result of the acquisition.
Key Features
This section compares the overall features of TorGuard vs Hide My Ass (HMA).
TorGuard HQ and country of jurisdiction is United States, and TorGuard supports Windows, Mac, Linux, Android, and iOS. It also offers browser extensions for Chrome and Firefox.
Hide My Ass (HMA) HQ and country of jurisdiction is United Kingdom, and Hide My Ass (HMA) supports Windows, Mac, Linux, Android, and iOS platforms and devices.
Winner is:
TorGuard offers robust security features, impressive network size, and supports torrenting, while HMA boasts a user-friendly interface and strong server presence. However, TorGuard edges out HMA with its strict no-logs policy, advanced encryption, and more consistent speeds. Therefore, for overall online security, privacy and performance, TorGuard is the clear winner.
TorGuard
- Extensive global network: TorGuard has a large network of over 3,000 servers in over 50 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Robust security features: TorGuard uses strong encryption to protect your data, including AES-256 bit encryption. It also offers a number of other security features, such as DNS leak protection and a kill switch.
- Good for torrenting: TorGuard is a good choice for torrenting, as it offers dedicated servers for this purpose. These servers are optimized for high speeds and low latency, making them ideal for downloading large files.
- Customizable: TorGuard is highly customizable, giving you a lot of control over your VPN experience. You can choose the encryption level, the protocol, and even the specific server you want to connect to.
- Good customer support: TorGuard has a good customer support team that is available 24/7. They are responsive and helpful, and they can help you with any problems you may have.
- Private VPN Cloud: TorGuard offers a Private VPN Cloud service that allows you to host your own VPN server. This is a great option for businesses or individuals who need a high level of security and privacy.
- No logs policy: TorGuard has a strict no-logs policy, which means that it does not collect or store any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Dedicated IP addresses: TorGuard offers dedicated IP addresses, which can be useful for businesses or individuals who need a consistent IP address. This can be helpful for things like online gaming or accessing websites that block VPNs.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
Security Features
This section looks at important security features of TorGuard and Hide My Ass (HMA) such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
TorGuard offers AES-256 encryption, multiple VPN protocols, DNS/IPV6/WebRTC leak blocking, ad and malware blocker, and a strict no-logs policy. It also has a kill switch, Stealth VPN (obfuscated servers) and supports Tor over VPN. On the other hand, HMA offers 256-bit AES encryption, OpenVPN protocol, IP Shuffle, and DNS leak protection but has had issues with logging in the past. It lacks ad/malware blocking, stealth VPN, and Tor over VPN. Based on comprehensive security features, TorGuard is the clear winner.
TorGuard
- AES-256 bit encryption: TorGuard uses strong encryption to protect your data, including AES-256 bit encryption. This is the same encryption that is used by banks and governments, and it is considered to be unbreakable.
- DNS leak protection: DNS leak protection prevents your real IP address leaking out, even if the VPN connection drops. This is important because it can prevent your ISP or other third parties tracking your online activity.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection is interrupted.
- No logs policy: TorGuard has a strict no-logs policy, which means that it does not collect or store any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Stealth VPN: Stealth VPN is a feature that masks your VPN traffic so that it looks like regular internet traffic. This can be useful for bypassing censorship or accessing websites that block VPNs.
- Private DNS: TorGuard offers a private DNS service that prevents your ISP or other third parties seeing the websites you visit.
- Tor over VPN: TorGuard allows you to connect to the Tor network through its VPN servers. This provides an additional layer of security and anonymity.
- AES-256 bit encryption: TorGuard uses AES-256 bit encryption, which is considered to be unbreakable. This is the same encryption that is used by banks and governments.
- SHA-512 authentication: TorGuard uses SHA-512 authentication, which is a secure way to verify the authenticity of the VPN server.
- Perfect Forward Secrecy: TorGuard uses Perfect Forward Secrecy, which means that each session uses a unique encryption key. This makes it more difficult for attackers to decrypt your traffic even if they manage to break the encryption for one session.
- Multiple protocols: TorGuard supports multiple VPN protocols, including OpenVPN, WireGuard, and IKEv2. This allows you to choose the protocol that best suits your needs.
- Obfuscated servers: TorGuard offers obfuscated servers that can be used to bypass censorship or hide your VPN usage your ISP.
Hide My Ass
- Military-grade encryption: HMA uses military-grade encryption to protect your data. This means that your traffic is encrypted with a 256-bit key, which is considered to be unbreakable.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- 256-bit encryption: HMA uses 256-bit encryption, which is considered to be unbreakable. This means that your traffic is encrypted with a key that is 256 bits long.
- AES-256: HMA uses the AES-256 cipher, which is one of the most secure ciphers available.
- ChaCha20/Poly1305: HMA also supports the ChaCha20/Poly1305 cipher, which is a newer and more secure cipher than AES-256.
- OpenVPN: HMA supports the OpenVPN protocol, which is one of the most secure VPN protocols available.
- IPSec/IKEv2: HMA also supports the IPSec/IKEv2 protocol, which is a more secure protocol than OpenVPN.
- WireGuard: HMA is one of the few VPN services that supports WireGuard, which is a new and very fast VPN protocol.
Privacy Features
This section looks at the privacy features of Hide My Ass (HMA) vs TorGuard in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
TorGuard provides a strict no-log policy, robust encryption, accepts cryptocurrency payments for user-anonymity, and is based outside the 5/9/14 Eyes jurisdictions. HMA, while offering private browsing and strong encryption, is based in a 5-Eyes country and has a mixed reputation for logging user data. An independent audit is not publicly available for either VPN. While both offer solid features, TorGuard's no-log policy, crypto payment option, and advantageous jurisdiction make it the superior choice for online privacy.
TorGuard
- No logs policy: TorGuard has a strict no-logs policy, which means that it does not collect or store any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection is interrupted.
- DNS leak protection: DNS leak protection prevents your real IP address leaking out, even if the VPN connection drops. This is important because it can prevent your ISP or other third parties tracking your online activity.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Stealth VPN: Stealth VPN is a feature that masks your VPN traffic so that it looks like regular internet traffic. This can be useful for bypassing censorship or accessing websites that block VPNs.
- Private DNS: TorGuard offers a private DNS service that prevents your ISP or other third parties seeing the websites you visit.
- Tor over VPN: TorGuard allows you to connect to the Tor network through its VPN servers. This provides an additional layer of security and anonymity.
- No connection logs: TorGuard does not keep any records of your VPN connections, including the time, date, duration, or destination of your connections.
- No traffic logs: TorGuard does not keep any records of your internet traffic, including the websites you visit, the files you download, or the amount of data you transfer.
- No DNS logs: TorGuard does not keep any records of your DNS requests, which are the queries your computer makes to translate domain names into IP addresses.
- No payment logs: TorGuard does not keep any records of your payment information, such as your credit card number or PayPal account information.
Hide My Ass
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN. This includes your IP address, traffic data, and browsing history.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Anonymous payment: HMA accepts anonymous payments, such as Bitcoin, which makes it more difficult to track your activity.
- No IP address logs: HMA does not store any information about your IP address, including your original IP address, the IP address of the VPN server you are connected to, or the IP addresses of the websites you visit.
- No traffic logs: HMA does not store any information about your traffic data, including the websites you visit, the files you download, or the amount of data you transfer.
- No DNS logs: HMA does not store any information about your DNS queries, which are the requests your device makes to translate domain names into IP addresses.
- No session logs: HMA does not store any information about your VPN sessions, including the start and end time of your sessions, the number of bytes transferred, or the VPN servers you connected to.
- No payment logs: HMA does not store any information about your payment methods, including your credit card number or PayPal account information.
Speed Features
This section explores the speed features of TorGuard and Hide My Ass (HMA) when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
TorGuard and Hide My Ass (HMA) both offer competitive speeds. Third-party tests show TorGuard consistently delivers faster download and upload speeds, making it suitable for heavy internet usage. While HMA has a robust server network, TorGuard's server speed is often quicker, ensuring a smooth experience for streaming sites and torrenting. Despite HMA's commendable performance, TorGuard is the clear winner due to its superior speed metrics, making it the ideal choice for users with high bandwidth requirements.
TorGuard
- 3,000+ servers in 50+ countries: TorGuard has a large network of over 3,000 servers in over 50 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Dedicated IP addresses: TorGuard offers dedicated IP addresses, which can be useful for businesses or individuals who need a consistent IP address. This can be helpful for things like online gaming or accessing websites that block VPNs.
- Obfuscated servers: TorGuard offers obfuscated servers that can be used to bypass censorship or hide your VPN usage your ISP. Obfuscated servers use a special technique to disguise their traffic, making it look like regular internet traffic. This can be useful for users in countries with strict internet censorship or for users who want to hide their VPN usage their ISP.
- P2P-optimized servers: TorGuard has P2P-optimized servers that are designed for torrenting. These servers are located in countries where torrenting is legal and they have high bandwidth and low latency.
- Streaming-optimized servers: TorGuard has streaming-optimized servers that are designed for streaming video and audio. These servers are located in countries where the content you want to watch is available and they have high bandwidth and low latency.
- Private VPN Cloud: TorGuard offers a Private VPN Cloud service that allows you to host your own VPN server. This is a great option for businesses or individuals who need a high level of security and privacy.
- Unlimited bandwidth and speeds: TorGuard offers unlimited bandwidth and speeds, which means that you can download and upload as much data as you want without any restrictions.
- WireGuard protocol: TorGuard supports the WireGuard protocol, which is one of the fastest VPN protocols available.
- Optimized servers: TorGuard has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your needs.
- Automatic server selection: TorGuard's automatic server selection feature will automatically connect you to the fastest server available.
- Kill switch: TorGuard's kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection is interrupted.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- P2P-optimized servers: HMA has P2P-optimized servers that are designed for torrenting. These servers have high bandwidth and low latency, which is ideal for torrenting.
- Obfuscated servers: HMA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Tor over VPN servers: HMA has Tor over VPN servers that allow you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Multi-hop connections: HMA allows you to connect to multiple VPN servers in a row. This provides an extra layer of security and anonymity.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are connected to the VPN. This is important for gaming and other activities that require real-time communication.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by TorGuard versus Hide My Ass (HMA).
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
TorGuard offers strong support for torrenting with high-speed servers and unlimited bandwidth. However, it has limited capabilities in unblocking geo-restricted streaming services. On the other hand, Hide My Ass (HMA) excels at unblocking popular streaming platforms but doesn't officially support torrenting. HMA also has a larger server network. While both have their merits, for a balance of torrenting and streaming capabilities, HMA slightly edges out TorGuard.
TorGuard
- Streaming-optimized servers: TorGuard has streaming-optimized servers that are designed for streaming video and audio. These servers are located in countries where the content you want to watch is available and they have high bandwidth and low latency.
- Unblock geo-restricted content: TorGuard can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This is because TorGuard has servers located in different countries, so you can connect to a server in the country where the content you want to watch is available.
- No buffering or lag: TorGuard's streaming servers are designed to provide smooth and uninterrupted streaming. This means that you should not experience any buffering or lag when streaming video or audio.
- Wide variety of supported devices: TorGuard is compatible with a wide variety of devices, including Windows, Mac, Linux, iOS, and Android. This means that you can use TorGuard to stream on your computer, smartphone, or tablet.
- Easy to use: TorGuard is easy to use, even for beginners. The software has a user-friendly interface that makes it easy to connect to a server and start streaming.
- P2P-optimized servers: TorGuard has P2P-optimized servers that are designed for torrenting. These servers are located in countries where torrenting is legal and they have high bandwidth and low latency.
- Unblock torrent sites: TorGuard can unblock torrent sites, such as The Pirate Bay and RARBG. This is because TorGuard has servers located in different countries, so you can connect to a server in a country where the torrent site is not blocked.
- Protect your privacy: TorGuard's strong encryption and no-logging policy protect your privacy when torrenting. This means that your ISP or other third parties cannot track your torrenting activity.
- Easy to use: TorGuard is easy to use, even for beginners. The software has a user-friendly interface that makes it easy to connect to a server and start torrenting.
Hide My Ass
- Unblock geo-restricted content: HMA can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: HMA has fast speeds, which is important for streaming. This means that you can watch your videos without buffering or lag.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are streaming. This is important for streaming live events.
- Optimized servers: HMA has optimized servers for streaming. These servers are located close to popular streaming services, which can help to improve speeds and performance.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
- Unlimited bandwidth: HMA offers unlimited bandwidth for torrenting, so you can download as much as you want without worrying about throttling or data caps.
- No speed limits: HMA does not impose any speed limits on torrenting, so you can get the fastest possible speeds.
- P2P-optimized servers: HMA has a number of P2P-optimized servers that are specifically designed for torrenting. These servers offer the best speeds and performance for torrenting.
- Strict no-logs policy: HMA has a strict no-logs policy, which means that they do not store any data about your torrenting activity. This means that you can be confident that your privacy is protected.
- Kill switch: HMA has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Hide My Ass (HMA) versus TorGuard.
Winner is:
TorGuard and HMA both offer customer support, however, they differ in quality and responsiveness. TorGuard provides 24/7 live chat and email support, responding quickly with knowledgeable and helpful responses. HMA, on the other hand, offers a live chat only during work hours and responses can be slower. Support is crucial for VPN services to troubleshoot any issues that might interrupt user privacy and security. In this comparison, TorGuard wins due to its round-the-clock support and faster response times.
TorGuard
- 24/7 customer support: TorGuard offers 24/7 customer support, which means that you can get help a live person at any time of the day or night.
- Live chat: TorGuard offers live chat support, which is a quick and convenient way to get help a customer support representative.
- Email support: TorGuard also offers email support, which is a good option if you need to provide more detailed information about your issue.
- Knowledge base: TorGuard has a comprehensive knowledge base that includes articles and tutorials on a variety of topics, such as how to install TorGuard, how to use TorGuard, and how to troubleshoot common problems.
- Community forum: TorGuard also has a community forum where you can ask questions and get help other TorGuard users.
Hide My Ass
- 24/7 live chat support: This is the quickest way to get help HMA support. The representatives are knowledgeable and helpful, and they can usually resolve your issue in a few minutes.
- Email support: If you prefer to communicate by email, HMA support will get back to you within 24 hours.
- Knowledge base: The HMA knowledge base is a great resource for finding answers to common questions. The articles are well-written and easy to understand.
- Tutorials: The HMA tutorials can help you get started with the service, even if you're not a tech-savvy person.
- Refund policy: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free. If you're not satisfied with it, you can cancel your subscription and get a full refund.
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