In the world of VPNs, Surfshark and Windscribe are notable contenders. This article will delve into a comprehensive analysis of Surfshark vs Windscribe, highlighting their unique features, pros and cons. Choosing between these two reputable VPN providers can be tough, but we’re here to make the process easier for you.
Overview
Dive into the world of VPNs as we pit Surfshark against Windscribe, two heavyweights in the industry. We’ll dissect their security protocols, analyze their privacy commitments, and test their speed capabilities. Uncover which offers superior protection and faster connections without sacrificing your anonymity online. Stay tuned to find out which VPN emerges victorious and becomes your go-to for online safety.
Surfshark
Price: From $2.49/month
Trustpilot Rating: 4.6 out of 5 stars
Refund Policy: Surfshark offers a 30-day money-back guarantee.
Official website: www.surfshark.com
Surfshark is best for individuals and businesses who prioritize secure, private browsing and want easy access to geo-restricted content from anywhere in the world.
Windscribe
Price: From $5.75/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: Windscribe offers a 3-day money back guarantee.
Official website: www.windscribe.com
Windscribe is best for individuals and businesses who want to protect their online privacy and access geo-restricted content with a secure and reliable VPN service.
Surfshark not only ensures secure and private browsing but goes a step further to enhance user experience with features such as ad-blocker and whitelister. Whether it’s for securing your online footprints or unlocking the vast reservoirs of streaming content globally, Surfshark has proven to be the tool par excellence. Its commitment to user-centric service makes it deserving of nothing less than 5 stars! – Michael J.
Windscribe stands tall with its feature-rich environment offering a secure and fast browsing experience. The R.O.B.E.R.T feature has been particularly impressive, blocking malware and ads effectively. It is a service characterized by innovation and reliability, justifying a top score of 5 stars! – Fernando P.
Surfshark offers a sea of features with a standout being its ability to connect unlimited devices simultaneously. While the service brings forth excellent security protocols and features, there have been minor glitches in connectivity experienced over time. Despite this, it remains a top-tier service, earning a 4-star rating. – Oskar Lindberg
Windscribe brings a fresh and modern approach to the VPN space, offering flexible configurations and a robust free tier. While it performs admirably, it would benefit from more consistent speeds across all servers. Nonetheless, a solid choice that warrants a 4-star rating. – Yuna Kim
Pros & Cons
This segment examines the benefits and drawbacks of these two VPN solutions.
Winner is:
Surfshark excels with unlimited device connections, strong encryption, and a no-logs policy. It offers fast speeds, good for streaming, and a built-in ad blocker. Windscribe, however, offers fewer servers and slower speeds. It also has a limited number of devices that can be connected simultaneously. While Windscribe has a robust ad-blocking feature, it doesn't beat Surfshark's overall performance. Thus, Surfshark wins in terms of functionality, speed, and privacy.
Surfshark
Pros:
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Price: Surfshark is one of the most affordable VPNs on the market. You can get a subscription for as low as $2.49 per month.
Cons:
- Slow speeds in some countries: Surfshark's speeds can be slow in some countries, especially China and the Middle East.
- Limited server network: Surfshark's server network is not as large as some other VPNs. However, it still has servers in over 65 countries.
- No live chat support: Surfshark does not offer live chat support. However, you can contact customer support through email or a ticket system.
Windscribe
Pros:
- Unblocks streaming services: Windscribe can unblock popular streaming services like Netflix, Hulu, and Disney+.
- Allows torrenting: Windscribe allows torrenting on most of its servers.
- Has a free plan: Windscribe offers a free plan that includes 10GB of monthly data and access to 11 server locations.
- Has a generous data allowance: The paid plans of Windscribe offer a generous data allowance, starting at 100GB per month.
- Is highly configurable: Windscribe is highly configurable, allowing you to customize settings like the encryption protocol, the port, and the DNS servers.
- Has a no-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity.
- Is user-friendly: Windscribe is easy to use and has apps for Windows, macOS, Linux, Android, and iOS.
Cons:
- Speeds can be slow: Windscribe's speeds can be slow, especially on long-distance connections.
- Is based in Canada: Windscribe is based in Canada, which is a member of the Five Eyes alliance. This means that the Canadian government could potentially force Windscribe to hand over user data.
- Has a small server network: Windscribe has a smaller server network than some other VPN providers. This can mean that you may have to connect to a server that is far away, which can slow down your connection.
Key Features
This section compares the overall features of Surfshark vs Windscribe.
Surfshark HQ and country of jurisdiction is British Virgin Islands, and Surfshark supports a wide variety of platforms and devices including Windows, Mac, Linux, Android, iOS, as well as other platforms like FireTV, Apple TV, and other Smart TVs. It also provides browser extensions for Chrome and Firefox.
Windscribe HQ and country of jurisdiction is Canada, and Windscribe supports Windows, Mac, Linux, Android, iOS, and also offers browser extensions for Chrome, Firefox, and Opera. Additionally, it supports routers and TVs that can be configured to use OpenVPN.
Winner is:
Surfshark and Windscribe both offer robust security and privacy features. However, Surfshark takes the lead with its unlimited device connections, lower price, and higher speed. Despite Windscribe's strong privacy policy and versatile configurations, Surfshark's comprehensive package and user-friendly nature crown it the overall winner in this comparison.
Surfshark
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Split tunneling: Surfshark's Split tunneling feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- Kill switch: Surfshark's Kill switch feature automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- 7-day free trial: Surfshark offers a 7-day free trial, so you can try it out before you commit to a subscription.
Windscribe
- Unblocks streaming services: Windscribe can unblock popular streaming services like Netflix, Hulu, and Disney+.
- Allows torrenting: Windscribe allows torrenting on most of its servers.
- Has a free plan: Windscribe offers a free plan that includes 10GB of monthly data and access to 11 server locations.
- Has a generous data allowance: The paid plans of Windscribe offer a generous data allowance, starting at 100GB per month.
- Is highly configurable: Windscribe is highly configurable, allowing you to customize settings like the encryption protocol, the port, and the DNS servers.
- Has a no-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity.
- Is user-friendly: Windscribe is easy to use and has apps for Windows, macOS, Linux, Android, and iOS.
- Offers ad and malware blocking: Windscribe blocks ads and malware on all of its servers, which can help to improve your browsing experience and protect your device threats.
- Has a kill switch: A kill switch is a feature that will disconnect your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Allows split tunneling: Split tunneling is a feature that allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
Security Features
This section looks at important security features of Surfshark and Windscribe such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Surfshark and Windscribe both offer robust security features. They both support secure VPN protocols like OpenVPN and IKEv2, and have built-in adblocking, data tracking, IP address leak, and DNS leak protection. Both provide private DNS and maintain no-logging policies. Surfshark offers a slight edge with additional features like Split Tunneling, Kill Switch, Onion Over VPN, Obfuscated Servers, and Double VPN. Therefore, while both are strong contenders, Surfshark takes the lead due to its comprehensive security suite.
Surfshark
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- OpenVPN protocol: Surfshark supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols available. OpenVPN is open-source, which means that it has been peer-reviewed by security experts and is considered to be very reliable.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- WireGuard: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- IKEv2/IPsec: Surfshark also supports IKEv2/IPsec, which is a more traditional VPN protocol that is known for its reliability. IKEv2/IPsec is often used by businesses and governments.
- ChaCha20: Surfshark supports ChaCha20, which is a newer cipher that is considered to be just as secure as AES-256. ChaCha20 is also faster than AES-256, which can be beneficial for streaming or gaming.
- HMAC-SHA256: Surfshark uses HMAC-SHA256 to authenticate the VPN connection. This helps to ensure that your traffic is only encrypted and decrypted by the VPN server.
- Perfect Forward Secrecy: Surfshark uses Perfect Forward Secrecy (PFS), which means that your encryption keys are changed regularly. This helps to protect your data in case the VPN server's encryption keys are ever compromised.
Windscribe
- Strong encryption: Windscribe uses the AES-256 cipher with SHA512 authentication and a 4096-bit RSA key. This is the same encryption that is used by banks and governments.
- No logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity. This includes your IP address, browsing history, and traffic data.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Double VPN: Windscribe's Double VPN feature routes your traffic through two VPN servers, which can help to improve your security and privacy.
- Obfuscation: Windscribe's obfuscation feature hides the fact that you are using a VPN, which can help to bypass censorship and firewalls.
- Split tunneling: Windscribe's split tunneling feature allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- AES-256 cipher: This is a strong encryption cipher that is used by banks and governments. It uses a 256-bit key to encrypt your traffic, which is very difficult to crack.
- SHA512 authentication: This is a secure hash function that is used to verify the integrity of your traffic. It ensures that your traffic has not been tampered with while it was in transit.
- 4096-bit RSA key: This is a large key that is used to establish a secure connection between your device and the VPN server. It helps to prevent hackers eavesdropping on your traffic.
Privacy Features
This section looks at the privacy features of Windscribe vs Surfshark in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Surfshark and Windscribe both have strong privacy features. They maintain a strict no-log policy and support crypto payments ensuring user anonymity. Windscribe, headquartered in Canada, is part of the Five Eyes alliance, causing potential privacy concerns. Conversely, Surfshark, based in privacy-friendly British Virgin Islands, provides greater jurisdictional safety. While both have private browsing, only Surfshark has undergone independent auditing to validate its privacy claims. Therefore, Surfshark takes the lead in privacy features.
Surfshark
- Strict no-logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This includes your IP address, browsing history, traffic data, and DNS queries. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Whitelister: Surfshark's Whitelister allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- No connection logs: Surfshark does not keep any logs of your VPN connections. This means that they do not know what websites you visit, what apps you use, or how much data you transfer.
- No activity logs: Surfshark does not keep any logs of your online activity. This means that they do not know what you do while you are connected to the VPN.
- No payment logs: Surfshark accepts anonymous payments, so they do not know who you are or how much you paid for the VPN.
- No IP address logs: Surfshark does not keep any logs of your IP address. This means that they cannot track your online activity back to you.
- No device logs: Surfshark does not keep any logs of the devices that you use to connect to the VPN. This means that they cannot track your online activity across different devices.
Windscribe
- No logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your online activity. This includes your IP address, browsing history, and traffic data.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Double VPN: Windscribe's Double VPN feature routes your traffic through two VPN servers, which can help to improve your security and privacy.
- Obfuscation: Windscribe's obfuscation feature hides the fact that you are using a VPN, which can help to bypass censorship and firewalls.
- Split tunneling: Windscribe's split tunneling feature allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- No connection logs: Windscribe does not store any data about your VPN connections, including your IP address, browsing history, or traffic data.
- No session logs: Windscribe does not store any data about your VPN sessions, including the time and duration of your connection.
- No DNS logs: Windscribe does not store any data about your DNS queries, which are the requests your device makes to resolve domain names into IP addresses.
- No payment logs: Windscribe does not store any data about your payment information, such as your credit card number or PayPal account.
Speed Features
This section explores the speed features of Surfshark and Windscribe when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Surfshark and Windscribe both provide good speeds, but third-party tests show Surfshark to be superior in download, upload, and server speeds. Surfshark consistently delivers faster download speeds, essential for seamless streaming and torrenting. While Windscribe has decent speeds, they fluctuate more than Surfshark's. Surfshark's speed advantages also extend to streaming sites, including Netflix and Hulu, where it delivers less buffering and higher quality. Therefore, in terms of speed, Surfshark is the clear winner.
Surfshark
- Number of servers: Surfshark has over 3,200 servers in 65 countries. This means that you can always find a server that is close to you, which can help to improve your speeds.
- Server types: Surfshark offers a variety of server types, including:
- Standard servers: These are the most common type of server and are designed for general use.
- P2P servers: These servers are optimized for file sharing and torrenting.
- Double VPN servers: These servers encrypt your traffic twice, making it even more secure.
- Multihop servers: These servers allow you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Camouflage Mode servers: These servers hide the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Location spoofing: Surfshark allows you to spoof your location by connecting to a server in a different country. This can be useful for accessing geo-restricted content or for bypassing censorship.
- Dedicated IP addresses: Surfshark offers dedicated IP addresses for businesses and organizations. This can be useful for businesses that need to maintain a consistent IP address for their website or servers.
- Obfuscated servers: Surfshark offers obfuscated servers that can help to bypass VPN blocks. These servers encrypt your traffic in a way that makes it look like regular traffic, which can make it more difficult for VPN blocks to detect.
- Fast servers: Surfshark has a large network of servers located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
- WireGuard protocol: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- Small Packets: Surfshark has a feature called Small Packets that can help to improve speeds. This feature reduces the size of each packet that is sent over the VPN, which can help to reduce latency and improve overall performance.
- Automatic protocol selection: Surfshark automatically selects the best protocol for your connection. This means that you don't have to worry about choosing the right protocol, and you can be sure that you are getting the best possible speeds.
- No speed caps: Surfshark does not have any speed caps, so you can always get the fastest speeds possible. This is important for streaming, gaming, and other activities that require high bandwidth.
Windscribe
- Large server network: Windscribe has a large server network, with servers in over 63 countries and 110 cities. This means that you should be able to find a server that is close to your location, which can help to improve your speeds.
- Multiple protocols: Windscribe supports multiple protocols, including OpenVPN, WireGuard, IKEv2, and Shadowsocks. This gives you flexibility in choosing the protocol that best suits your needs.
- Configurable settings: Windscribe allows you to configure a variety of settings, such as the encryption protocol, the port, and the DNS servers. This allows you to customize your VPN connection to your liking.
- No-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your VPN activity. This helps to protect your privacy and security.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to prevent your real IP address being exposed.
- Double VPN: Windscribe's Double VPN feature routes your traffic through two VPN servers, which can help to improve your security and privacy.
- Split tunneling: Windscribe's split tunneling feature allows you to choose which apps or websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- WireGuard: Windscribe uses the WireGuard protocol, which is a newer and more efficient protocol than OpenVPN. This can help to improve your speeds.
- Automatic protocol selection: Windscribe automatically selects the best protocol for your connection, which can also help to improve your speeds.
- Closest server: Windscribe recommends connecting to the closest server to your location, which can also help to improve your speeds.
- Limit bandwidth: You can limit the bandwidth that is used by the VPN, which can help to improve the speeds of your other connections.
- Disable kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. Disabling this feature can help to improve your speeds.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Surfshark versus Windscribe.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Surfshark excels in unblocking geo-restricted streaming services like Netflix, BBC iPlayer, and Hulu with its high-speed servers. It also supports P2P torrenting on all servers with a kill switch feature to ensure privacy. Windscribe, while being competent in unblocking streaming services, sometimes struggles with speed consistency and only supports P2P on selected servers. Both have robust security, but based on performance and universal torrenting support, Surfshark takes the lead.
Surfshark
- Works with Netflix: Surfshark is known for its ability to unblock Netflix. This means that you can use Surfshark to watch Netflix content anywhere in the world.
- Works with other streaming services: Surfshark also works with other streaming services, such as Hulu, Amazon Prime Video, Disney+, and BBC iPlayer.
- No buffering: Surfshark has fast speeds, which means that you can stream without buffering.
- Unlimited bandwidth: Surfshark does not have any bandwidth caps, so you can stream as much as you want without worrying about being throttled.
- Secure streaming: Surfshark encrypts your traffic, so your streaming activity is protected prying eyes.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- No bandwidth caps: Surfshark does not have any bandwidth caps, so you can download as many torrents as you want without worrying about being throttled.
- No logs policy: Surfshark has a strict no-logs policy, which means that they do not collect any data about your torrenting activity. This means that your privacy is protected.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
Windscribe
- Unblocks streaming services: Windscribe can unblock popular streaming services like Netflix, Hulu, and Disney+. This is because Windscribe has servers in many different countries, so you can connect to a server in a country where the streaming service is available.
- Supports multiple protocols: Windscribe supports multiple protocols, including OpenVPN, WireGuard, IKEv2, and Shadowsocks. This gives you flexibility in choosing the protocol that best suits your streaming needs.
- Configurable settings: Windscribe allows you to configure a variety of settings, such as the encryption protocol, the port, and the DNS servers. This allows you to customize your VPN connection to your liking.
- No-logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your VPN activity. This helps to protect your privacy and security.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to prevent your real IP address being exposed.
- Allows torrenting on most servers: Windscribe allows torrenting on most of its servers. However, there are a few servers that are not allowed to be used for torrenting. These servers are marked as "No P2P" in the app.
- No bandwidth caps: Windscribe does not have any bandwidth caps for torrenting. This means that you can download as much as you want without worrying about hitting a limit.
- Strong encryption: Windscribe uses strong encryption to protect your torrent traffic. This helps to prevent your ISP or other third parties seeing what you are downloading.
- No logs policy: Windscribe has a strict no-logs policy, which means that it does not store any data about your torrent activity. This helps to protect your privacy.
- Kill switch: Windscribe has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to prevent your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Windscribe versus Surfshark.
Winner is:
Surfshark offers 24/7 live chat support, email support, and an extensive FAQ section on their website, providing quick and efficient service to users. In contrast, Windscribe provides customer support via chatbot with human assistance during business hours, and email support, which may result in slower response times. Considering availability and response time, Surfshark clearly wins in providing the best customer support, an important feature in a VPN service for immediate problem resolution and user convenience.
Surfshark
- 24/7 live chat: Surfshark offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Surfshark also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Surfshark has a knowledge base that contains articles and FAQs about the VPN. You can find answers to many common questions in the knowledge base.
- Ticket system: Surfshark also has a ticket system. You can submit a ticket and a customer support representative will get back to you within 24 hours.
- Social media: Surfshark is also active on social media. You can contact customer support through Twitter, Facebook, or Instagram.
Windscribe
- Live chat: Windscribe offers live chat support, which is available 24/7. This is the quickest way to get help a Windscribe representative.
- Email support: Windscribe also offers email support, which is available during business hours. This is a good option if you need to provide more detailed information about your issue.
- Knowledge base: Windscribe has a comprehensive knowledge base that covers a wide range of topics. This is a good place to start if you are having a problem and you want to try to troubleshoot it yourself.
- Social media: Windscribe is also active on social media, such as Twitter and Reddit. This can be a good way to get help other Windscribe users or to get the attention of a Windscribe representative.
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