In the world of online security, comparing Surfshark vs PrivateVPN can be a daunting task. Both are renowned for their robust features and reliability. In this article, we delve into their respective strengths and potential drawbacks, aiming to guide you towards the choice that best fits your needs.
Overview
In this comprehensive comparison, we’re putting Surfshark and PrivateVPN to the test. As VPN titans, both offer robust security, top-notch privacy policies, and blazing speeds. But which one truly stands out? Dive in as we dissect their features, examine their advantages, and uncover who offers the best balance of speed, security, and privacy for your online world.
Surfshark
Price: From $2.49/month
Trustpilot Rating: 4.6 out of 5 stars
Refund Policy: Surfshark offers a 30-day money-back guarantee.
Official website: www.surfshark.com
Surfshark is best for individuals and businesses who prioritize secure, private browsing and want easy access to geo-restricted content from anywhere in the world.
PrivateVPN
Price: From $2/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: PrivateVPN offers a 30-day money-back guarantee.
Official website: www.privatevpn.com
PrivateVPN is best for individuals and businesses seeking a secure and private internet connection, with a focus on streaming content from around the world.
Surfshark not only ensures secure and private browsing but goes a step further to enhance user experience with features such as ad-blocker and whitelister. Whether it’s for securing your online footprints or unlocking the vast reservoirs of streaming content globally, Surfshark has proven to be the tool par excellence. Its commitment to user-centric service makes it deserving of nothing less than 5 stars! – Michael J.
PrivateVPN has consistently demonstrated a commitment to user privacy and security, characterized by its robust encryption and high-speed servers. The user interface is sleek and intuitive, offering a smooth navigational experience. In the time I have utilized this service, it has proven to be a reliable shield, protecting me from online vulnerabilities and rightly earning a 5-star review! – Madison Taylor
Surfshark offers a sea of features with a standout being its ability to connect unlimited devices simultaneously. While the service brings forth excellent security protocols and features, there have been minor glitches in connectivity experienced over time. Despite this, it remains a top-tier service, earning a 4-star rating. – Oskar Lindberg
PrivateVPN stands as a robust choice for users looking for a balanced VPN solution. Although it offers a rich set of features, the service could benefit from a more vibrant community and support resources. Holding its ground with a commendable service, it is worthy of a 4-star review. – Emma
Pros & Cons
This section analyzes the benefits and drawbacks of these two VPNs.
Winner is:
Surfshark excels with unlimited device connections, strong encryption, and robust no-logging policy, great for privacy. It also shines for streaming, unblocking platforms like Netflix. PrivateVPN, while offering decent security, falls short with fewer servers and slower speeds. Its interface is also less user-friendly. Though PrivateVPN is cheaper, Surfshark's comprehensive offerings make it the overall winner. Both protect your data, but for seamless, secure browsing and streaming, I personally prefer Surfshark.
Surfshark
Pros:
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Price: Surfshark is one of the most affordable VPNs on the market. You can get a subscription for as low as $2.49 per month.
Cons:
- Slow speeds in some countries: Surfshark's speeds can be slow in some countries, especially China and the Middle East.
- Limited server network: Surfshark's server network is not as large as some other VPNs. However, it still has servers in over 65 countries.
- No live chat support: Surfshark does not offer live chat support. However, you can contact customer support through email or a ticket system.
PrivateVPN
Pros:
- Secure: PrivateVPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: PrivateVPN has a small network of servers, but it still manages to offer good speeds.
- Reliable: PrivateVPN has a good reputation for reliability.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers.
- Works with Tor: PrivateVPN can be used to connect to the Tor network.
- Has a 30-day money-back guarantee: You can try PrivateVPN risk-free for 30 days.
Cons:
- Small server network: PrivateVPN has a smaller server network than some other VPN providers.
- No split tunneling: PrivateVPN does not offer split tunneling, which allows you to choose which apps and websites use the VPN.
- No kill switch: PrivateVPN does not have a kill switch, which would disconnect your internet connection if the VPN connection drops.
- Customer support can be slow: Customer support response times can be slow, especially during peak hours.
Key Features
This section compares the overall features of Surfshark vs PrivateVPN.
Surfshark HQ and country of jurisdiction is British Virgin Islands, and Surfshark supports a wide variety of platforms and devices including Windows, Mac, Linux, Android, iOS, as well as other platforms like FireTV, Apple TV, and other Smart TVs. It also provides browser extensions for Chrome and Firefox.
PrivateVPN HQ and country of jurisdiction is Sweden, and PrivateVPN supports Windows, Mac, Linux, Android, and iOS.
Winner is:
Surfshark and PrivateVPN both offer robust protection, but Surfshark outshines with its unlimited device connections, CleanWeb ad blocking, and Whitelister feature. While PrivateVPN boasts a neat Stealth Mode, its limited device connections can't compete. Both provide strong encryption and no-logs policies, but Surfshark's added features and value-for-money makes it the clear winner in this comparison.
Surfshark
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Split tunneling: Surfshark's Split tunneling feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- Kill switch: Surfshark's Kill switch feature automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- 7-day free trial: Surfshark offers a 7-day free trial, so you can try it out before you commit to a subscription.
PrivateVPN
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Small server network: PrivateVPN has a smaller server network than some other VPN providers. However, this does not affect the quality of the service. PrivateVPN still offers fast speeds and reliable connections.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers. This means that you can download and share files without worrying about being tracked or monitored.
- Works with Tor: PrivateVPN can be used to connect to the Tor network. This is a way to browse the internet anonymously.
- 30-day money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Security Features
This section looks at important security features of Surfshark and PrivateVPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Surfshark and PrivateVPN both offer robust security features. They support strong VPN protocols like OpenVPN and IKEv2, and have built-in adblocking and no-logging policies. However, Surfshark edges out with more advanced features such as private DNS on each server, IP and DNS leak protection, split tunneling, kill switch, and additional layers of security like Double VPN and Onion Over VPN. PrivateVPN lacks these extras. Plus, Surfshark's Camouflage Mode (Obfuscated servers) ensures your VPN use is undetectable. Therefore, for superior security features, Surfshark is the winner.
Surfshark
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- OpenVPN protocol: Surfshark supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols available. OpenVPN is open-source, which means that it has been peer-reviewed by security experts and is considered to be very reliable.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- WireGuard: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- IKEv2/IPsec: Surfshark also supports IKEv2/IPsec, which is a more traditional VPN protocol that is known for its reliability. IKEv2/IPsec is often used by businesses and governments.
- ChaCha20: Surfshark supports ChaCha20, which is a newer cipher that is considered to be just as secure as AES-256. ChaCha20 is also faster than AES-256, which can be beneficial for streaming or gaming.
- HMAC-SHA256: Surfshark uses HMAC-SHA256 to authenticate the VPN connection. This helps to ensure that your traffic is only encrypted and decrypted by the VPN server.
- Perfect Forward Secrecy: Surfshark uses Perfect Forward Secrecy (PFS), which means that your encryption keys are changed regularly. This helps to protect your data in case the VPN server's encryption keys are ever compromised.
PrivateVPN
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: PrivateVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP.
- Double VPN: PrivateVPN offers a double VPN feature that routes your traffic through two VPN servers. This provides an extra layer of security.
- Tor over VPN: PrivateVPN allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Secure core servers: PrivateVPN has a number of secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- OpenVPN: OpenVPN is a VPN protocol that is considered to be one of the most secure and reliable. It is open-source, which means that it has been independently audited and reviewed.
- IKEv2/IPSec: IKEv2/IPSec is another secure VPN protocol that is often used by businesses and government agencies. It is considered to be more secure than OpenVPN, but it is not as widely supported.
- PPTP: PPTP is an older VPN protocol that is not as secure as OpenVPN or IKEv2/IPSec. However, it is still supported by many devices and is a good option if you need to connect to a VPN on a device that does not support other protocols.
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the highest level of encryption available and is considered unbreakable. It is used by banks and government agencies to protect sensitive data.
Privacy Features
This section looks at the privacy features of PrivateVPN vs Surfshark in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Surfshark and PrivateVPN both offer robust privacy features. Surfshark excels with its strict no-log policy, independent auditing, private browsing, and support for crypto payments. Additionally, its headquarters in the British Virgin Islands avoids Five Eyes jurisdiction. PrivateVPN also maintains a strict no-log policy and supports crypto payments but lacks independent auditing and is based in Sweden, a Fourteen Eyes country. Considering these factors, Surfshark emerges as the winner for its comprehensive privacy features and more favorable jurisdiction.
Surfshark
- Strict no-logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This includes your IP address, browsing history, traffic data, and DNS queries. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Whitelister: Surfshark's Whitelister allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- No connection logs: Surfshark does not keep any logs of your VPN connections. This means that they do not know what websites you visit, what apps you use, or how much data you transfer.
- No activity logs: Surfshark does not keep any logs of your online activity. This means that they do not know what you do while you are connected to the VPN.
- No payment logs: Surfshark accepts anonymous payments, so they do not know who you are or how much you paid for the VPN.
- No IP address logs: Surfshark does not keep any logs of your IP address. This means that they cannot track your online activity back to you.
- No device logs: Surfshark does not keep any logs of the devices that you use to connect to the VPN. This means that they cannot track your online activity across different devices.
PrivateVPN
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and IP address are never stored. This makes it impossible for them to track your online activity or share your data with third parties.
- Kill switch: This is a feature that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed in the event of a connection drop.
- DNS leak protection: This is a feature that prevents your DNS requests being leaked to your ISP. DNS requests are used to translate domain names into IP addresses. If your DNS requests are leaked, your ISP could see the websites that you are visiting.
- Double VPN: This is a feature that routes your traffic through two VPN servers. This provides an extra layer of security by encrypting your traffic twice.
- Tor over VPN: This is a feature that allows you to connect to the Tor network through the VPN. Tor is a network that allows you to browse the internet anonymously. By connecting to Tor through the VPN, you can add an extra layer of security to your browsing.
- Secure core servers: These are servers that are located in countries with strong privacy laws. They are used to protect your traffic even if the VPN connection drops.
- Bitcoin payment option: PrivateVPN accepts Bitcoin payments, which allows you to pay for the service anonymously.
- Privacy policy: PrivateVPN has a clear and transparent privacy policy that explains how they collect and use your data.
- No connection logs: PrivateVPN does not keep any logs of your VPN connections. This means that they cannot see which servers you connected to, how long you connected for, or what websites you visited.
- No activity logs: PrivateVPN does not keep any logs of your online activity. This means that they cannot see what websites you visited, what files you downloaded, or what apps you used.
- No payment logs: PrivateVPN does not keep any logs of your payment information. This means that they cannot see how you paid for the service or who you paid.
Speed Features
This section explores the speed features of Surfshark and PrivateVPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Surfshark and PrivateVPN both offer impressive speeds, essential for streaming and torrenting. Surfshark often rates higher in third-party speed tests, delivering faster download and upload speeds overall. It also boasts over 3200 servers worldwide contributing to its speed reliability. PrivateVPN, while having fewer servers, still maintains decent speeds and works well with popular streaming sites. However, when it comes to torrenting, Surfshark's speed and its Whitelister feature give it an edge. Considering the comprehensive speed performance and server count, Surfshark emerges as the overall winner in this comparison.
Surfshark
- Number of servers: Surfshark has over 3,200 servers in 65 countries. This means that you can always find a server that is close to you, which can help to improve your speeds.
- Server types: Surfshark offers a variety of server types, including:
- Standard servers: These are the most common type of server and are designed for general use.
- P2P servers: These servers are optimized for file sharing and torrenting.
- Double VPN servers: These servers encrypt your traffic twice, making it even more secure.
- Multihop servers: These servers allow you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Camouflage Mode servers: These servers hide the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Location spoofing: Surfshark allows you to spoof your location by connecting to a server in a different country. This can be useful for accessing geo-restricted content or for bypassing censorship.
- Dedicated IP addresses: Surfshark offers dedicated IP addresses for businesses and organizations. This can be useful for businesses that need to maintain a consistent IP address for their website or servers.
- Obfuscated servers: Surfshark offers obfuscated servers that can help to bypass VPN blocks. These servers encrypt your traffic in a way that makes it look like regular traffic, which can make it more difficult for VPN blocks to detect.
- Fast servers: Surfshark has a large network of servers located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
- WireGuard protocol: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- Small Packets: Surfshark has a feature called Small Packets that can help to improve speeds. This feature reduces the size of each packet that is sent over the VPN, which can help to reduce latency and improve overall performance.
- Automatic protocol selection: Surfshark automatically selects the best protocol for your connection. This means that you don't have to worry about choosing the right protocol, and you can be sure that you are getting the best possible speeds.
- No speed caps: Surfshark does not have any speed caps, so you can always get the fastest speeds possible. This is important for streaming, gaming, and other activities that require high bandwidth.
PrivateVPN
- Number of servers: PrivateVPN has a network of over 200 servers in 63 countries. This gives you a lot of options when choosing a server to connect to.
- Server locations: PrivateVPN's servers are located in countries all over the world, including the United States, Canada, Europe, Asia, and South America. This allows you to connect to a server that is close to you, which can improve your speeds.
- Types of servers: PrivateVPN offers a variety of server types, including PPTP, OpenVPN, and IKEv2/IPSec. The type of server you choose will affect your speeds and security.
- Dedicated IP addresses: PrivateVPN offers dedicated IP addresses for an additional fee. This is a good option for users who need to maintain a consistent IP address for things like gaming or streaming.
- Obfuscated servers: PrivateVPN offers obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Secure core servers: PrivateVPN offers secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- Unlimited bandwidth: PrivateVPN offers unlimited bandwidth, which means that you can download and stream as much as you want without worrying about your speeds being throttled.
- Fast speeds: PrivateVPN claims to offer fast speeds, but there is no guarantee of this. Your speeds will depend on a number of factors, including your location, the server you are connected to, and the amount of traffic on the network.
- Multiple protocols: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. The protocol you choose will affect your speeds, so it is important to choose the one that is best for your needs.
- Server location: The server location you choose will also affect your speeds. If you are connecting to a server that is far away you, your speeds will be slower than if you connect to a server that is closer.
- Network congestion: Network congestion can also affect your speeds. If there is a lot of traffic on the network, your speeds will be slower.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Surfshark versus PrivateVPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Surfshark and PrivateVPN both excel at unblocking streaming services with great speed and reliability. However, Surfshark has over 3200 servers in 65 countries, compared to PrivateVPN's 150+ servers in 60 countries. Both support torrenting, but Surfshark offers more robust security features like CleanWeb for ad-blocking. Although PrivateVPN provides strong security and decent speeds, Surfshark's wider server range, superior unblocking capabilities, and advanced features make it a better choice for both streaming and torrenting. Thus, Surfshark wins this comparison.
Surfshark
- Works with Netflix: Surfshark is known for its ability to unblock Netflix. This means that you can use Surfshark to watch Netflix content anywhere in the world.
- Works with other streaming services: Surfshark also works with other streaming services, such as Hulu, Amazon Prime Video, Disney+, and BBC iPlayer.
- No buffering: Surfshark has fast speeds, which means that you can stream without buffering.
- Unlimited bandwidth: Surfshark does not have any bandwidth caps, so you can stream as much as you want without worrying about being throttled.
- Secure streaming: Surfshark encrypts your traffic, so your streaming activity is protected prying eyes.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- No bandwidth caps: Surfshark does not have any bandwidth caps, so you can download as many torrents as you want without worrying about being throttled.
- No logs policy: Surfshark has a strict no-logs policy, which means that they do not collect any data about your torrenting activity. This means that your privacy is protected.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
PrivateVPN
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Fast speeds for streaming: PrivateVPN's speeds are good enough for streaming HD videos. You may experience some buffering, but it should not be too bad.
- Multiple protocols for streaming: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. OpenVPN is generally considered to be the most secure protocol, but it may not be the fastest. IKEv2/IPSec is a good compromise between security and speed. PPTP is the least secure protocol, but it is also the fastest.
- Dedicated streaming servers: PrivateVPN offers dedicated streaming servers for some popular streaming services. These servers are optimized for streaming and can provide better speeds and reliability.
- Allows P2P traffic: PrivateVPN allows P2P traffic on all of its servers. This means that you can download and share files using torrent clients without any problems.
- No bandwidth limits: PrivateVPN does not have any bandwidth limits for torrenting. This means that you can download as much as you want without worrying about your speeds being throttled.
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data while torrenting. This means that your traffic is encrypted and cannot be intercepted by third parties.
- No logs: PrivateVPN does not keep any logs of your torrenting activity. This means that they cannot see what files you are downloading or sharing.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from PrivateVPN versus Surfshark.
Winner is:
Customer support is a crucial factor when choosing a VPN service. Surfshark and PrivateVPN both provide 24/7 live chat support, email support, and extensive knowledge bases. However, Surfshark gets the edge with its more responsive live chat, faster response times, and more comprehensive troubleshooting guides. While PrivateVPN's support is commendable, Surfshark wins in this category for its broader and more efficient customer support.
Surfshark
- 24/7 live chat: Surfshark offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Surfshark also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Surfshark has a knowledge base that contains articles and FAQs about the VPN. You can find answers to many common questions in the knowledge base.
- Ticket system: Surfshark also has a ticket system. You can submit a ticket and a customer support representative will get back to you within 24 hours.
- Social media: Surfshark is also active on social media. You can contact customer support through Twitter, Facebook, or Instagram.
PrivateVPN
- Live chat: PrivateVPN offers live chat support 24/7. This means that you can get help a customer support representative at any time of day or night.
- Email support: PrivateVPN also offers email support. You can send an email to the support team and they will get back to you as soon as possible.
- Knowledge base: PrivateVPN has a knowledge base that contains articles about how to use the service. This is a good resource if you have a simple question or need help troubleshooting a problem.
- Forum: PrivateVPN also has a forum where users can ask questions and help each other. This is a good resource if you have a more complex question or need help with something that is not covered in the knowledge base.
- Money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service for 30 days and if you are not satisfied, you can get a full refund.
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