In this article, we’ll be comparing two prominent VPN services, Surfshark and PrivadoVPN. Both have their unique strengths, offering users a range of features to secure their online privacy. Choosing between Surfshark vs PrivadoVPN can be a daunting task, so we’ve broken down their features, pros, and cons to help you make an informed decision.
Overview
Dive into our incisive comparison of Surfshark and PrivadoVPN, two top players in the VPN market. We’ll dissect their security features, scrutinize their privacy policies, and put their speed to the test. Understanding the strengths and weaknesses of each will help you make an informed decision. So, whether you’re a privacy enthusiast or a speed demon, we’ve got you covered. Let’s get started!
Surfshark
Price: From $2.49/month
Trustpilot Rating: 4.6 out of 5 stars
Refund Policy: Surfshark offers a 30-day money-back guarantee.
Official website: www.surfshark.com
Surfshark is best for individuals and businesses who prioritize secure, private browsing and want easy access to geo-restricted content from anywhere in the world.
PrivadoVPN
Price: From $1.99/month
Trustpilot Rating: 4.1 out of 5 stars
Refund Policy: PrivadoVPN offers a 30-day money-back guarantee.
Official website: www.privadovpn.com
PrivadoVPN is best for individuals and businesses who prioritize secure and private internet browsing, and are looking for an easy-to-use VPN service with fast, reliable connections.
Surfshark not only ensures secure and private browsing but goes a step further to enhance user experience with features such as ad-blocker and whitelister. Whether it’s for securing your online footprints or unlocking the vast reservoirs of streaming content globally, Surfshark has proven to be the tool par excellence. Its commitment to user-centric service makes it deserving of nothing less than 5 stars! – Michael J.
PrivadoVPN shines bright in the VPN space with its commitment to user security and privacy. Its global network of high-speed servers ensures a seamless browsing and streaming experience. Over the time I’ve used it, I have come to rely on its stable connections and robust security protocols, earning it a well-deserved 5-star rating! – Mei Ling
Surfshark offers a sea of features with a standout being its ability to connect unlimited devices simultaneously. While the service brings forth excellent security protocols and features, there have been minor glitches in connectivity experienced over time. Despite this, it remains a top-tier service, earning a 4-star rating. – Oskar Lindberg
PrivadoVPN offers a balanced service with a focus on user privacy and security. While the server network is somewhat limited, it promises a no-logs policy and robust encryption. A trustworthy service that stands with a 4-star rating. – Mateo
Pros & Cons
This chapter examines the advantages and disadvantages of these two VPN solutions.
Winner is:
Surfshark outshines PrivadoVPN with its robust security, extensive server network, and impressive speed. It has no-log policy, unlimited device connections, and offers streaming-friendly features. Whereas, PrivadoVPN also gives a good fight with its secure protocols, but falls short in server coverage, speed, and device connections. Sometimes, it struggles to unblock popular streaming services. Hence, with a more comprehensive package, Surfshark is the clear winner.
Surfshark
Pros:
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Price: Surfshark is one of the most affordable VPNs on the market. You can get a subscription for as low as $2.49 per month.
Cons:
- Slow speeds in some countries: Surfshark's speeds can be slow in some countries, especially China and the Middle East.
- Limited server network: Surfshark's server network is not as large as some other VPNs. However, it still has servers in over 65 countries.
- No live chat support: Surfshark does not offer live chat support. However, you can contact customer support through email or a ticket system.
PrivadoVPN
Pros:
- Secure: PrivadoVPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: PrivadoVPN uses WireGuard, a new VPN protocol that offers fast speeds.
- Affordable: PrivadoVPN offers a free plan and affordable paid plans.
- User-friendly: PrivadoVPN has easy-to-use apps for Windows, macOS, Linux, Android, and iOS.
- Good streaming performance: PrivadoVPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video.
- Accepts Bitcoin: PrivadoVPN accepts Bitcoin as payment, which can help to protect your privacy.
Cons:
- Small server network: PrivadoVPN has a smaller server network than some other VPN providers.
- Limited features: PrivadoVPN lacks some features found in other VPNs, such as split tunneling and a kill switch.
- Customer support: Customer support is not as responsive as some other VPN providers.
Key Features
This section compares the overall features of Surfshark vs PrivadoVPN.
Surfshark HQ and country of jurisdiction is British Virgin Islands, and Surfshark supports a wide variety of platforms and devices including Windows, Mac, Linux, Android, iOS, as well as other platforms like FireTV, Apple TV, and other Smart TVs. It also provides browser extensions for Chrome and Firefox.
PrivadoVPN HQ and country of jurisdiction is Switzerland, and PrivadoVPN supports Windows, Mac, Linux, Android, iOS.
Winner is:
Surfshark and PrivadoVPN both offer robust privacy and security, but Surfshark edges out with unlimited device connections, and its Whitelister feature for selective browsing. While PrivadoVPN offers SOCKS5 proxy and reliable speed, Surfshark's CleanWeb ad-blocking feature and its competitively priced multi-year plans make it the overall winner.
Surfshark
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Split tunneling: Surfshark's Split tunneling feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- Kill switch: Surfshark's Kill switch feature automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- 7-day free trial: Surfshark offers a 7-day free trial, so you can try it out before you commit to a subscription.
PrivadoVPN
- Strong encryption: PrivadoVPN uses strong encryption to protect your data, including 256-bit AES encryption and OpenVPN protocol.
- No-logs policy: PrivadoVPN does not collect or store any data about your online activity, which means your privacy is protected.
- Ad blocker: PrivadoVPN comes with an ad blocker that blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Kill switch: PrivadoVPN has a kill switch that will disconnect your internet connection if the VPN connection drops, which helps to protect your privacy.
- Split tunneling: PrivadoVPN allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful for gaming or streaming.
- P2P support: PrivadoVPN supports P2P file sharing, which means you can use it to download torrents anonymously.
- Free plan: PrivadoVPN offers a free plan with 10GB of data per month and access to 12 server locations.
- Affordable pricing: PrivadoVPN's paid plans start at $4.99 per month.
Security Features
This section looks at important security features of Surfshark and PrivadoVPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Surfshark and PrivadoVPN both offer robust security features. Surfshark stands out with a variety of VPN protocols, including IKEv2/IPsec and OpenVPN. It also offers CleanWeb for adblocking and tracking protection, together with a strict no-logs policy, IP/DNS leak protection, private DNS on each server, split tunneling, a kill switch, Onion over VPN, obfuscated servers, and Double VPN. Meanwhile, PrivadoVPN provides similar features, but lacks Obfuscated servers, Double VPN, and a built-in adblocker. Considering the comprehensive security package and superior features, Surfshark is the clear winner.
Surfshark
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- OpenVPN protocol: Surfshark supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols available. OpenVPN is open-source, which means that it has been peer-reviewed by security experts and is considered to be very reliable.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- WireGuard: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- IKEv2/IPsec: Surfshark also supports IKEv2/IPsec, which is a more traditional VPN protocol that is known for its reliability. IKEv2/IPsec is often used by businesses and governments.
- ChaCha20: Surfshark supports ChaCha20, which is a newer cipher that is considered to be just as secure as AES-256. ChaCha20 is also faster than AES-256, which can be beneficial for streaming or gaming.
- HMAC-SHA256: Surfshark uses HMAC-SHA256 to authenticate the VPN connection. This helps to ensure that your traffic is only encrypted and decrypted by the VPN server.
- Perfect Forward Secrecy: Surfshark uses Perfect Forward Secrecy (PFS), which means that your encryption keys are changed regularly. This helps to protect your data in case the VPN server's encryption keys are ever compromised.
PrivadoVPN
- 256-bit AES encryption: PrivadoVPN uses 256-bit AES encryption, which is considered to be the gold standard in encryption. This means that your data is scrambled into unreadable gibberish before it is sent over the internet, making it virtually impossible for anyone to intercept and read it.
- No-logs policy: PrivadoVPN does not collect or store any data about your online activity, including your IP address, browsing history, or traffic data. This means that even if someone were to get their hands on your VPN traffic, they would not be able to learn anything about you.
- Kill switch: PrivadoVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- DNS leak protection: PrivadoVPN also includes DNS leak protection, which ensures that your DNS requests are routed through the VPN server, even if your ISP tries to redirect them.
- Independent audits: PrivadoVPN has been independently audited by Cure53, a leading security firm. This means that PrivadoVPN's security practices have been reviewed by a third party and found to be sound.
- Based in Switzerland: PrivadoVPN is based in Switzerland, which has strong privacy laws. This means that PrivadoVPN is not legally required to store or share any data about its users.
- 256-bit AES encryption: PrivadoVPN uses 256-bit AES encryption, which is considered to be the gold standard in encryption. This means that your data is scrambled into unreadable gibberish before it is sent over the internet, making it virtually impossible for anyone to intercept and read it.
- OpenVPN protocol: PrivadoVPN uses the OpenVPN protocol, which is considered to be one of the most secure and reliable VPN protocols available. OpenVPN is open-source, which means that it has been independently reviewed and audited by security experts.
- IKEv2/IPSec protocol: PrivadoVPN also supports the IKEv2/IPSec protocol, which is another secure and reliable VPN protocol. IKEv2/IPSec is often used by businesses and government agencies for its security and performance.
- WireGuard protocol: PrivadoVPN recently added support for the WireGuard protocol, which is a new VPN protocol that is designed to be faster and more secure than OpenVPN. WireGuard is still under development, but it has the potential to be the most secure and reliable VPN protocol available.
Privacy Features
This section looks at the privacy features of PrivadoVPN vs Surfshark in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Surfshark and PrivadoVPN both support zero-log policies, ensuring user data isn't recorded. Both have passed independent audits, verifying their privacy claims. They enable private browsing, but Surfshark has an edge with its CleanWeb feature blocking malware and ads. PrivadoVPN is based in Switzerland, outside Five Eyes jurisdiction, while Surfshark is based in the British Virgin Islands, also outside Five Eyes. Both support crypto payments. Given its additional security features, the winner is Surfshark.
Surfshark
- Strict no-logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This includes your IP address, browsing history, traffic data, and DNS queries. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Whitelister: Surfshark's Whitelister allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- No connection logs: Surfshark does not keep any logs of your VPN connections. This means that they do not know what websites you visit, what apps you use, or how much data you transfer.
- No activity logs: Surfshark does not keep any logs of your online activity. This means that they do not know what you do while you are connected to the VPN.
- No payment logs: Surfshark accepts anonymous payments, so they do not know who you are or how much you paid for the VPN.
- No IP address logs: Surfshark does not keep any logs of your IP address. This means that they cannot track your online activity back to you.
- No device logs: Surfshark does not keep any logs of the devices that you use to connect to the VPN. This means that they cannot track your online activity across different devices.
PrivadoVPN
- No-logs policy: PrivadoVPN does not collect or store any data about your online activity, including your IP address, browsing history, or traffic data. This means that even if someone were to get their hands on your VPN traffic, they would not be able to learn anything about you.
- Kill switch: PrivadoVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- DNS leak protection: PrivadoVPN also includes DNS leak protection, which ensures that your DNS requests are routed through the VPN server, even if your ISP tries to redirect them.
- Based in Switzerland: PrivadoVPN is based in Switzerland, which has strong privacy laws. This means that PrivadoVPN is not legally required to store or share any data about its users.
- Independent audits: PrivadoVPN has been independently audited by Cure53, a leading security firm. This means that PrivadoVPN's security practices have been reviewed by a third party and found to be sound.
- Open-source apps: PrivadoVPN's apps are open-source, which means that they can be reviewed by anyone to ensure that they are not tracking or logging user data.
- Bitcoin payments: PrivadoVPN accepts Bitcoin payments, which can help to protect your privacy as Bitcoin transactions are pseudonymous.
- No connection logs: PrivadoVPN does not keep any logs of your VPN connections, including the time and date of your connection, the IP address of the VPN server you connected to, and the amount of data you transferred.
- No traffic logs: PrivadoVPN does not keep any logs of your online activity, including the websites you visited, the files you downloaded, or the apps you used.
- No DNS logs: PrivadoVPN does not keep any logs of your DNS queries, which are the requests your device sends to a DNS server to resolve a domain name to an IP address.
- No payment logs: PrivadoVPN does not keep any logs of your payment information, such as your credit card number or PayPal account.
Speed Features
This section explores the speed features of Surfshark and PrivadoVPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Surfshark and PrivadoVPN were put to the test in terms of speed, and both performed admirably. Third-party speed tests showed that Surfshark consistently had higher download and upload speeds across multiple servers. Both VPNs handled streaming sites well, with minimal buffering. However, Surfshark edged out PrivadoVPN with slightly faster server speeds, crucial for seamless torrenting. While PrivadoVPN is commendable in its performance, Surfshark emerged as the overall winner in this speed comparison, thanks to its superior download, upload, server speeds and excellent handling of streaming and torrenting.
Surfshark
- Number of servers: Surfshark has over 3,200 servers in 65 countries. This means that you can always find a server that is close to you, which can help to improve your speeds.
- Server types: Surfshark offers a variety of server types, including:
- Standard servers: These are the most common type of server and are designed for general use.
- P2P servers: These servers are optimized for file sharing and torrenting.
- Double VPN servers: These servers encrypt your traffic twice, making it even more secure.
- Multihop servers: These servers allow you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Camouflage Mode servers: These servers hide the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Location spoofing: Surfshark allows you to spoof your location by connecting to a server in a different country. This can be useful for accessing geo-restricted content or for bypassing censorship.
- Dedicated IP addresses: Surfshark offers dedicated IP addresses for businesses and organizations. This can be useful for businesses that need to maintain a consistent IP address for their website or servers.
- Obfuscated servers: Surfshark offers obfuscated servers that can help to bypass VPN blocks. These servers encrypt your traffic in a way that makes it look like regular traffic, which can make it more difficult for VPN blocks to detect.
- Fast servers: Surfshark has a large network of servers located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
- WireGuard protocol: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- Small Packets: Surfshark has a feature called Small Packets that can help to improve speeds. This feature reduces the size of each packet that is sent over the VPN, which can help to reduce latency and improve overall performance.
- Automatic protocol selection: Surfshark automatically selects the best protocol for your connection. This means that you don't have to worry about choosing the right protocol, and you can be sure that you are getting the best possible speeds.
- No speed caps: Surfshark does not have any speed caps, so you can always get the fastest speeds possible. This is important for streaming, gaming, and other activities that require high bandwidth.
PrivadoVPN
- Over 300 servers in 65 countries: PrivadoVPN has a wide server network with over 300 servers in 65 countries, which means that you should be able to find a server that is close to you and get fast speeds.
- Optimized servers: PrivadoVPN has optimized its servers for speed, which means that you can expect fast connections even when connecting to servers that are far away.
- P2P-optimized servers: PrivadoVPN has dedicated P2P-optimized servers that are designed for fast and anonymous file sharing.
- Streaming-optimized servers: PrivadoVPN has dedicated streaming-optimized servers that are designed to unblock streaming services like Netflix, Hulu, and Amazon Prime Video.
- Obfuscated servers: PrivadoVPN has obfuscated servers that are designed to hide your VPN traffic your ISP and other third parties.
- Tor over VPN: PrivadoVPN allows you to connect to the Tor network through a VPN, which can provide an additional layer of security and anonymity.
- WireGuard protocol: PrivadoVPN recently added support for the WireGuard protocol, which is a new VPN protocol that is designed to be faster and more secure than OpenVPN. WireGuard is still under development, but it has the potential to be the fastest and most secure VPN protocol available.
- Optimized servers: PrivadoVPN has optimized its servers for speed, which means that you can expect fast connections even when connecting to servers that are far away.
- Automatic server selection: PrivadoVPN has an automatic server selection feature that will automatically connect you to the fastest server available.
- Bandwidth throttling: PrivadoVPN does not throttle bandwidth, which means that you can expect to get the full speed of your internet connection when connected to PrivadoVPN.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Surfshark versus PrivadoVPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Surfshark and PrivadoVPN both excel at unblocking streaming services, with Surfshark supporting 15 Netflix libraries and PrivadoVPN efficiently unblocking Netflix, BBC iPlayer, Hulu, and others. For torrenting, Surfshark offers unlimited bandwidth and P2P-friendly servers, while PrivadoVPN allows P2P on specific servers and has a robust network. Surfshark, however, edges ahead with its unlimited device connections, slightly better speed, and robust security features, making it the winner.
Surfshark
- Works with Netflix: Surfshark is known for its ability to unblock Netflix. This means that you can use Surfshark to watch Netflix content anywhere in the world.
- Works with other streaming services: Surfshark also works with other streaming services, such as Hulu, Amazon Prime Video, Disney+, and BBC iPlayer.
- No buffering: Surfshark has fast speeds, which means that you can stream without buffering.
- Unlimited bandwidth: Surfshark does not have any bandwidth caps, so you can stream as much as you want without worrying about being throttled.
- Secure streaming: Surfshark encrypts your traffic, so your streaming activity is protected prying eyes.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- No bandwidth caps: Surfshark does not have any bandwidth caps, so you can download as many torrents as you want without worrying about being throttled.
- No logs policy: Surfshark has a strict no-logs policy, which means that they do not collect any data about your torrenting activity. This means that your privacy is protected.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
PrivadoVPN
- Streaming-optimized servers: PrivadoVPN has dedicated streaming-optimized servers that are designed to unblock streaming services like Netflix, Hulu, and Amazon Prime Video.
- Wide server network: PrivadoVPN has a wide server network with over 300 servers in 65 countries, which means that you should be able to find a server that is close to you and get fast speeds.
- Strong encryption: PrivadoVPN uses strong encryption to protect your data, which makes it difficult for streaming services to block your VPN connection.
- No logs policy: PrivadoVPN does not keep any logs of your online activity, including your streaming history. This means that streaming services cannot track your activity or share your data with third parties.
- P2P-optimized servers: PrivadoVPN has dedicated P2P-optimized servers that are designed for fast and anonymous file sharing.
- Wide server network: PrivadoVPN has a wide server network with over 300 servers in 65 countries, which means that you should be able to find a server that is close to you and get fast speeds.
- Strong encryption: PrivadoVPN uses strong encryption to protect your data, which makes it difficult for copyright trolls to track your activity.
- No logs policy: PrivadoVPN does not keep any logs of your online activity, including your torrenting history. This means that copyright trolls cannot use your data against you.
Support Features
This section looks at what kind of customer support you can expect from PrivadoVPN versus Surfshark.
Winner is:
Surfshark and PrivadoVPN both offer 24/7 customer support. Surfshark provides an extensive knowledge base, live chat, and email support. PrivadoVPN, on the other hand, offers email support and a useful FAQ section. Customer support is crucial in a VPN service as it ensures resolution of issues and enhances user experience. Given the comprehensive nature and accessibility of their support system, Surfshark is the clear winner in providing the best customer support.
Surfshark
- 24/7 live chat: Surfshark offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Surfshark also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Surfshark has a knowledge base that contains articles and FAQs about the VPN. You can find answers to many common questions in the knowledge base.
- Ticket system: Surfshark also has a ticket system. You can submit a ticket and a customer support representative will get back to you within 24 hours.
- Social media: Surfshark is also active on social media. You can contact customer support through Twitter, Facebook, or Instagram.
PrivadoVPN
- 24/7 support: PrivadoVPN offers 24/7 customer support, so you can get help whenever you need it.
- Live chat: PrivadoVPN offers live chat support, which is the fastest way to get help.
- Email support: PrivadoVPN also offers email support, which is a good option if you have a more complex issue.
- Knowledge base: PrivadoVPN has a comprehensive knowledge base, which you can use to find answers to common questions.
- Tutorials: PrivadoVPN also offers tutorials, which can help you get started with PrivadoVPN or troubleshoot problems.
Check out how Surfshark and PrivadoVPN stack up against other popular VPN services on the market.
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