In the modern world of online security, choosing the right VPN can be a daunting task. In this article, we’ll delve into a comprehensive comparison of two popular options: Surfshark vs Malwarebytes VPN. We will explore their features, strengths, potential drawbacks, and suitability for different needs to help you make an informed decision.
Overview
In this comprehensive comparison, we delve into the realms of Surfshark and Malwarebytes VPN, examining their security features, privacy policies, and speed performances. With a keen eye on the essentials, we’ll dissect the pros and cons of each, making it easier for you to choose one that best suits your online needs. Join us as we explore these two giants under the lens of an expert review.
Surfshark
Price: From $2.49/month
Trustpilot Rating: 4.6 out of 5 stars
Refund Policy: Surfshark offers a 30-day money-back guarantee.
Official website: www.surfshark.com
Surfshark is best for individuals and businesses who prioritize secure, private browsing and want easy access to geo-restricted content from anywhere in the world.
Malwarebytes VPN
Price: From $5/month
Trustpilot Rating: 4.4 out of 5 stars
Refund Policy: Malwarebytes VPN offers a 60-day money back guarantee.
Official website: www.malwarebytes.com/vpn
Malwarebytes VPN is best for individuals and businesses who prioritize secure and private internet browsing, with a need for protection from cyber threats.
Surfshark not only ensures secure and private browsing but goes a step further to enhance user experience with features such as ad-blocker and whitelister. Whether it’s for securing your online footprints or unlocking the vast reservoirs of streaming content globally, Surfshark has proven to be the tool par excellence. Its commitment to user-centric service makes it deserving of nothing less than 5 stars! – Michael J.
Malwarebytes VPN brings to the table a rich pedigree of cybersecurity expertise. The VPN service offers fast and secure connections, fostering a safe and unrestricted internet experience. Its commitment to user privacy and security is evident in its no-logs policy, proving itself to be a 5-star service in my book. – Chloe Smith
Surfshark offers a sea of features with a standout being its ability to connect unlimited devices simultaneously. While the service brings forth excellent security protocols and features, there have been minor glitches in connectivity experienced over time. Despite this, it remains a top-tier service, earning a 4-star rating. – Oskar Lindberg
Malwarebytes VPN offers a straightforward, secure solution to the market. While the service is reliable, it could expand its feature set to compete better with top-tier VPNs. A solid foundation ensures it garners a respectable 4-star rating. – Alina
Pros & Cons
This part examines the advantages and disadvantages of these two VPN platforms.
Winner is:
Surfshark offers a multitude of features like unlimited device connections, a no-logs policy, and robust security measures. In contrast, Malwarebytes VPN is simpler, focusing more on ease-of-use rather than feature-rich offerings. While Malwarebytes is good for beginners, Surfshark excels in versatility and security, making it the overall winner. It is more suitable for those who want comprehensive protection and privacy without compromising on functionality and flexibility.
Surfshark
Pros:
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Price: Surfshark is one of the most affordable VPNs on the market. You can get a subscription for as low as $2.49 per month.
Cons:
- Slow speeds in some countries: Surfshark's speeds can be slow in some countries, especially China and the Middle East.
- Limited server network: Surfshark's server network is not as large as some other VPNs. However, it still has servers in over 65 countries.
- No live chat support: Surfshark does not offer live chat support. However, you can contact customer support through email or a ticket system.
Malwarebytes VPN
Pros:
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: Malwarebytes VPN has a simple and easy-to-use interface. You can connect to a server with just a few clicks.
- Secure: Malwarebytes VPN uses strong encryption to protect your data. This means that your traffic is safe hackers and other third parties.
Cons:
- Limited features: Malwarebytes VPN does not offer as many features as some other VPNs. For example, it does not have a kill switch or split tunneling.
- Limited server network: Malwarebytes VPN has a relatively small server network. This means that you may not always be able to connect to the server you want.
- Pricey: Malwarebytes VPN is more expensive than some other VPNs.
- Annual subscriptions only: Malwarebytes VPN only offers annual subscriptions. This can be a con for some users who prefer monthly subscriptions.
Key Features
This section compares the overall features of Surfshark vs Malwarebytes VPN.
Surfshark HQ and country of jurisdiction is British Virgin Islands, and Surfshark supports a wide variety of platforms and devices including Windows, Mac, Linux, Android, iOS, as well as other platforms like FireTV, Apple TV, and other Smart TVs. It also provides browser extensions for Chrome and Firefox.
Malwarebytes VPN HQ and country of jurisdiction is United States, and Malwarebytes VPN supports Windows and Mac.
Winner is:
Surfshark and Malwarebytes VPN both offer solid security and privacy features. However, Surfshark stands out with its unlimited device connections, WhiteLister feature, and more server options. Malwarebytes VPN is a decent choice, but lacks in areas like streaming support. As an expert, I'd recommend Surfshark for its comprehensive features and better flexibility, making it the clear winner.
Surfshark
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Split tunneling: Surfshark's Split tunneling feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- Kill switch: Surfshark's Kill switch feature automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- 7-day free trial: Surfshark offers a 7-day free trial, so you can try it out before you commit to a subscription.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: Malwarebytes VPN has a simple and easy-to-use interface. You can connect to a server with just a few clicks.
- Secure: Malwarebytes VPN uses strong encryption to protect your data. This means that your traffic is safe hackers and other third parties.
Security Features
This section looks at important security features of Surfshark and Malwarebytes VPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Surfshark and Malwarebytes VPN both offer robust security features. Surfshark includes advanced protocols like OpenVPN and Wireguard, adblocking, protection against data tracking, IP and DNS leak protection, private DNS, a strict no-logging policy, split tunneling, and an automatic kill switch. It also features Onion Over VPN, obfuscated servers, and Double VPN for added privacy. Malwarebytes VPN, on the other hand, offers basic VPN protocols, IP and DNS leak protection, and a no-logging policy. However, it lacks advanced features like adblocking, split tunneling, and Double VPN. Therefore, in terms of security features, Surfshark emerges as the clear winner.
Surfshark
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- OpenVPN protocol: Surfshark supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols available. OpenVPN is open-source, which means that it has been peer-reviewed by security experts and is considered to be very reliable.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- WireGuard: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- IKEv2/IPsec: Surfshark also supports IKEv2/IPsec, which is a more traditional VPN protocol that is known for its reliability. IKEv2/IPsec is often used by businesses and governments.
- ChaCha20: Surfshark supports ChaCha20, which is a newer cipher that is considered to be just as secure as AES-256. ChaCha20 is also faster than AES-256, which can be beneficial for streaming or gaming.
- HMAC-SHA256: Surfshark uses HMAC-SHA256 to authenticate the VPN connection. This helps to ensure that your traffic is only encrypted and decrypted by the VPN server.
- Perfect Forward Secrecy: Surfshark uses Perfect Forward Secrecy (PFS), which means that your encryption keys are changed regularly. This helps to protect your data in case the VPN server's encryption keys are ever compromised.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Strong encryption: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more secure protocol than OpenVPN. WireGuard is also known for its speed, which is important for streaming and gaming.
- Kill switch: The kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- DNS leak protection: DNS leak protection prevents your DNS requests being exposed to your ISP or other third parties. This can help to protect your privacy and security.
- Split tunneling: Split tunneling allows you to choose which apps or websites use the VPN and which ones do not. This can be useful if you want to use a VPN for some activities, but not for others.
- Multihop: Multihop allows you to connect to multiple VPN servers in a row, which can add an extra layer of security. This is especially useful if you are concerned about being tracked by your ISP or other third parties.
- AES-256 encryption: Malwarebytes VPN uses the Advanced Encryption Standard (AES) with a 256-bit key. This is the same encryption standard that is used by banks and governments to protect their sensitive data.
- WireGuard protocol: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more secure protocol than OpenVPN. WireGuard is also known for its speed, which is important for streaming and gaming.
- Kill switch: The kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- DNS leak protection: DNS leak protection prevents your DNS requests being exposed to your ISP or other third parties. This can help to protect your privacy and security.
Privacy Features
This section looks at the privacy features of Malwarebytes VPN vs Surfshark in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Surfshark and Malwarebytes VPN both support a no-log policy, ensuring user activity isn't tracked. While Surfshark underwent independent auditing, Malwarebytes VPN hasn't. Surfshark is based in privacy-friendly British Virgin Islands, away from Five Eyes jurisdiction, while Malwarebytes VPN is US-based, within Five Eyes reach. Both allow private browsing, but only Surfshark supports crypto payments. Given these factors, Surfshark is the winner in terms of privacy features.
Surfshark
- Strict no-logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This includes your IP address, browsing history, traffic data, and DNS queries. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Whitelister: Surfshark's Whitelister allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- No connection logs: Surfshark does not keep any logs of your VPN connections. This means that they do not know what websites you visit, what apps you use, or how much data you transfer.
- No activity logs: Surfshark does not keep any logs of your online activity. This means that they do not know what you do while you are connected to the VPN.
- No payment logs: Surfshark accepts anonymous payments, so they do not know who you are or how much you paid for the VPN.
- No IP address logs: Surfshark does not keep any logs of your IP address. This means that they cannot track your online activity back to you.
- No device logs: Surfshark does not keep any logs of the devices that you use to connect to the VPN. This means that they cannot track your online activity across different devices.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Zero-knowledge DNS: Malwarebytes VPN uses zero-knowledge DNS, which means that your DNS requests are not stored by the VPN provider. This helps to protect your privacy and security.
- Automatic kill switch: The automatic kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked.
- No IP address logs: Malwarebytes VPN does not keep logs of your IP address. This means that the VPN provider cannot see what websites you are visiting or what data you are sending and receiving.
- No traffic logs: Malwarebytes VPN does not keep logs of your traffic. This means that the VPN provider cannot see what websites you are visiting or what data you are sending and receiving.
- No DNS logs: Malwarebytes VPN does not keep logs of your DNS requests. This means that the VPN provider cannot see the websites that you are visiting.
- No connection logs: Malwarebytes VPN does not keep logs of your connection history. This means that the VPN provider cannot see when you connected to the VPN or which servers you connected to.
- No payment logs: Malwarebytes VPN does not keep logs of your payment information. This means that the VPN provider cannot see how you paid for the service.
Speed Features
This section explores the speed features of Surfshark and Malwarebytes VPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Surfshark and Malwarebytes VPN both offer high-speed connections, but third-party tests show Surfshark consistently outperforms Malwarebytes VPN in download and upload speeds. Surfshark also boasts a larger server network, resulting in better server speed. Both VPNs work well with streaming sites, but Surfshark's faster speeds improve the viewing experience. For torrenting, Surfshark's speed and P2P-friendly servers make it a better choice. Considering these factors, Surfshark clearly wins in terms of speed features.
Surfshark
- Number of servers: Surfshark has over 3,200 servers in 65 countries. This means that you can always find a server that is close to you, which can help to improve your speeds.
- Server types: Surfshark offers a variety of server types, including:
- Standard servers: These are the most common type of server and are designed for general use.
- P2P servers: These servers are optimized for file sharing and torrenting.
- Double VPN servers: These servers encrypt your traffic twice, making it even more secure.
- Multihop servers: These servers allow you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Camouflage Mode servers: These servers hide the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Location spoofing: Surfshark allows you to spoof your location by connecting to a server in a different country. This can be useful for accessing geo-restricted content or for bypassing censorship.
- Dedicated IP addresses: Surfshark offers dedicated IP addresses for businesses and organizations. This can be useful for businesses that need to maintain a consistent IP address for their website or servers.
- Obfuscated servers: Surfshark offers obfuscated servers that can help to bypass VPN blocks. These servers encrypt your traffic in a way that makes it look like regular traffic, which can make it more difficult for VPN blocks to detect.
- Fast servers: Surfshark has a large network of servers located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
- WireGuard protocol: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- Small Packets: Surfshark has a feature called Small Packets that can help to improve speeds. This feature reduces the size of each packet that is sent over the VPN, which can help to reduce latency and improve overall performance.
- Automatic protocol selection: Surfshark automatically selects the best protocol for your connection. This means that you don't have to worry about choosing the right protocol, and you can be sure that you are getting the best possible speeds.
- No speed caps: Surfshark does not have any speed caps, so you can always get the fastest speeds possible. This is important for streaming, gaming, and other activities that require high bandwidth.
Malwarebytes VPN
- 500+ servers in 40+ countries: Malwarebytes VPN has a large network of servers located in over 40 countries. This means that you can connect to a server that is close to you, which can help to improve your speeds.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked.
- P2P servers: Malwarebytes VPN offers P2P servers that are optimized for file sharing. This can be useful if you want to download or upload large files using a VPN.
- Dedicated IP addresses: Malwarebytes VPN offers dedicated IP addresses that can be useful for businesses or individuals who need a consistent IP address.
- Port forwarding: Malwarebytes VPN offers port forwarding that can be useful for gaming or streaming.
- WireGuard protocol: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more efficient protocol than OpenVPN. This can help to improve your VPN speeds.
- Multihop: Malwarebytes VPN offers multihop, which allows you to connect to multiple VPN servers in a row. This can help to improve your privacy and security, but it can also slow down your speeds.
- Nearest server: Malwarebytes VPN allows you to connect to the nearest server, which can help to improve your speeds.
- Automatic connection: Malwarebytes VPN can automatically connect to the fastest server, which can help to improve your speeds.
- No speed throttling: Malwarebytes VPN does not throttle your speeds, which means that you can get the fastest possible speeds.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Surfshark versus Malwarebytes VPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Surfshark and Malwarebytes VPN both offer good unblocking abilities for streaming services like Netflix, Hulu, and BBC iPlayer. However, Surfshark has an edge with its unlimited device connections and dedicated P2P servers for streamlined torrenting. Malwarebytes VPN lacks P2P support, making it less suitable for torrenting. Both offer strong privacy and no-logging policies, but in terms of unblocking streaming services and torrenting, Surfshark is the clear winner.
Surfshark
- Works with Netflix: Surfshark is known for its ability to unblock Netflix. This means that you can use Surfshark to watch Netflix content anywhere in the world.
- Works with other streaming services: Surfshark also works with other streaming services, such as Hulu, Amazon Prime Video, Disney+, and BBC iPlayer.
- No buffering: Surfshark has fast speeds, which means that you can stream without buffering.
- Unlimited bandwidth: Surfshark does not have any bandwidth caps, so you can stream as much as you want without worrying about being throttled.
- Secure streaming: Surfshark encrypts your traffic, so your streaming activity is protected prying eyes.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- No bandwidth caps: Surfshark does not have any bandwidth caps, so you can download as many torrents as you want without worrying about being throttled.
- No logs policy: Surfshark has a strict no-logs policy, which means that they do not collect any data about your torrenting activity. This means that your privacy is protected.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
Malwarebytes VPN
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- No throttling: Malwarebytes VPN does not throttle your speeds, which means that you can get the fastest possible speeds when streaming.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security when streaming.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked when streaming.
- Supports P2P traffic: Malwarebytes VPN supports P2P traffic, which means that you can use it to download and upload torrents.
- No logs: Malwarebytes VPN does not keep logs of your P2P activity, which means that your ISP or other third parties cannot see what you are downloading or uploading.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers for torrenting.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security when torrenting.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked when torrenting.
Support Features
This section looks at what kind of customer support you can expect from Malwarebytes VPN versus Surfshark.
Winner is:
Surfshark and Malwarebytes VPN both offer customer support, but Surfshark excels with its 24/7 live chat, extensive knowledge base, and responsive email support. While Malwarebytes offers support via forums and email, it lacks real-time assistance. Effective support is crucial in a VPN service for immediate troubleshooting of connectivity or privacy issues. Thus, Surfshark's comprehensive and prompt support makes it the winner in this aspect.
Surfshark
- 24/7 live chat: Surfshark offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Surfshark also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Surfshark has a knowledge base that contains articles and FAQs about the VPN. You can find answers to many common questions in the knowledge base.
- Ticket system: Surfshark also has a ticket system. You can submit a ticket and a customer support representative will get back to you within 24 hours.
- Social media: Surfshark is also active on social media. You can contact customer support through Twitter, Facebook, or Instagram.
Malwarebytes VPN
- 24/7 live chat: Malwarebytes VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Malwarebytes VPN also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Malwarebytes VPN has a knowledge base that contains articles on a variety of topics related to the VPN. This can be a helpful resource if you are having trouble with the VPN or if you have a question that you don't know how to answer.
- Social media: Malwarebytes VPN is also active on social media. You can contact customer support through Twitter or Facebook.
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