Surfshark vs Kaspersky VPN Comparison

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In the world of VPN services, Surfshark vs Kaspersky VPN is a hot topic. Both are reputable providers, known for their robust features and security measures. Choosing between them can be tough, as each has unique strengths that may cater to different needs. In this article, we dissect these two industry leaders, highlighting their pros and cons to help you make an informed choice.

Overview

Dive into our in-depth comparison of Surfshark and Kaspersky VPN, two powerful tools in the realm of online security and privacy. We’ll dissect their features, scrutinizing everything from encryption strength to speed performance. Whether you’re an anonymity-seeker or a speed enthusiast, we’ve got the insights to help you make an informed decision. Buckle up as we pit these two titans against each other in the ultimate VPN showdown.

Surfshark

Surfshark

Price: From $2.49/month

Trustpilot Rating: 4.6 out of 5 stars

Refund Policy: Surfshark offers a 30-day money-back guarantee.

Official website: www.surfshark.com

Surfshark is best for individuals and businesses who prioritize secure, private browsing and want easy access to geo-restricted content from anywhere in the world.

Learn more about Surfshark

Kaspersky VPN

Kaspersky VPN

Price: From $4.99/month

Trustpilot Rating: 4.1 out of 5 stars

Refund Policy: Kaspersky VPN provides a 30-day money back guarantee.

Official website: www.kaspersky.com/vpn

Kaspersky VPN is best for individuals and businesses who want to ensure their online activities are secure and private, especially when using unsecured public Wi-Fi networks.

Learn more about Kaspersky VPN

Surfshark not only ensures secure and private browsing but goes a step further to enhance user experience with features such as ad-blocker and whitelister. Whether it’s for securing your online footprints or unlocking the vast reservoirs of streaming content globally, Surfshark has proven to be the tool par excellence. Its commitment to user-centric service makes it deserving of nothing less than 5 stars! – Michael J.

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Kaspersky VPN leverages its rich heritage in cybersecurity to offer a VPN service that is both secure and reliable. Its focus on user privacy and security is notable, providing a safe haven for online activities. Its consistent performance and strong commitment to user privacy make it a solid choice, earning it a well-deserved 5-star rating. – Yuki H.

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Surfshark offers a sea of features with a standout being its ability to connect unlimited devices simultaneously. While the service brings forth excellent security protocols and features, there have been minor glitches in connectivity experienced over time. Despite this, it remains a top-tier service, earning a 4-star rating. – Oskar Lindberg

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Kaspersky VPN carries the legacy of Kaspersky’s security solutions into the VPN space, presenting a solid choice for online privacy. While the basics are covered well, a broader server network would add value to its offerings. A reliable option that holds a 4-star review. – Carlos

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Pros & Cons

This segment scrutinizes the strong and weak points of these two VPN services.

Winner is:

Surfshark trumps Kaspersky VPN with its robust security features, unlimited device support, and superior unblocking capabilities for streaming services. While Kaspersky is user-friendly with decent security, its limited server network and lack of streaming support fall short. Also, Surfshark's strict no-logs policy adds an extra layer of privacy. Therefore, although both have their merits, Surfshark wins the battle due to its comprehensive offerings and commitment to user privacy.

Surfshark

Surfshark

Pros:
  • Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
  • Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
  • No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
  • Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
  • P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
  • Price: Surfshark is one of the most affordable VPNs on the market. You can get a subscription for as low as $2.49 per month.
Cons:
  • Slow speeds in some countries: Surfshark's speeds can be slow in some countries, especially China and the Middle East.
  • Limited server network: Surfshark's server network is not as large as some other VPNs. However, it still has servers in over 65 countries.
  • No live chat support: Surfshark does not offer live chat support. However, you can contact customer support through email or a ticket system.
Kaspersky VPN

Kaspersky VPN

Pros:
  • Secure: Kaspersky VPN uses strong encryption to protect your data prying eyes.
  • Fast: Kaspersky VPN has fast speeds, so you can stream videos, download files, and browse the web without lag.
  • Affordable: Kaspersky VPN is very affordable, especially for the annual plan.
  • Easy to use: Kaspersky VPN is easy to set up and use, even for beginners.
  • P2P support: Kaspersky VPN allows P2P file sharing, so you can torrent safely and anonymously.
  • 30-day money-back guarantee: You can try Kaspersky VPN for 30 days risk-free.
Cons:
  • Limited server locations: Kaspersky VPN has a limited number of server locations, so you may not be able to connect to the server you want.
  • Privacy concerns: Kaspersky VPN is owned by a Russian company, which some people may find concerning due to the country's history of government surveillance.
  • Logging: Kaspersky VPN logs some user data, such as the IP addresses of the websites you visit.
  • No kill switch: The free version of Kaspersky VPN does not have a kill switch, which can be a security risk.

Key Features

This section compares the overall features of Surfshark vs Kaspersky VPN.

Surfshark HQ and country of jurisdiction is British Virgin Islands, and Surfshark supports a wide variety of platforms and devices including Windows, Mac, Linux, Android, iOS, as well as other platforms like FireTV, Apple TV, and other Smart TVs. It also provides browser extensions for Chrome and Firefox.

Kaspersky VPN HQ and country of jurisdiction is Russia, and Kaspersky VPN supports Windows, Mac, Android and iOS.

Winner is:

Surfshark and Kaspersky VPN both offer robust features, but Surfshark edges ahead. While Kaspersky ensures secure browsing, it lacks in global server coverage, unlike Surfshark's wide network. Surfshark also stands out with its unlimited device support, advanced security features, and zero-logs policy. For its versatility and commitment to privacy, Surfshark is the clear winner.

Surfshark

Surfshark

  • Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
  • Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
  • No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
  • Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
  • P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
  • Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure.
  • Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security.
  • Split tunneling: Surfshark's Split tunneling feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
  • Kill switch: Surfshark's Kill switch feature automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
  • 7-day free trial: Surfshark offers a 7-day free trial, so you can try it out before you commit to a subscription.
Kaspersky VPN

Kaspersky VPN

  • Strong encryption: Kaspersky VPN uses 256-bit AES encryption to protect your data prying eyes. This is the same encryption standard used by banks and government agencies.
  • Fast speeds: Kaspersky VPN has fast speeds, so you can stream videos, download files, and browse the web without lag.
  • Affordable: Kaspersky VPN is very affordable, especially for the annual plan.
  • Easy to use: Kaspersky VPN is easy to set up and use, even for beginners.
  • P2P support: Kaspersky VPN allows P2P file sharing, so you can torrent safely and anonymously.
  • 30-day money-back guarantee: You can try Kaspersky VPN for 30 days risk-free.

Security Features

This section looks at important security features of Surfshark and Kaspersky VPN such as encryption methods, protocols, split tunneling, kill switch, and more.

Winner is:

Surfshark offers robust security features including IKEv2/IPsec, OpenVPN protocols, CleanWeb adblocking, Whitelister split tunneling, and Camouflage Mode obfuscation. It also prevents IP/DNS leaks, provides private DNS on each server, adheres to a strict no-logs policy, and features a kill switch. Kaspersky also offers solid security but lacks in certain areas like split tunneling, adblocking, and obfuscation. Both offer Double VPN and Onion Over VPN. While Kaspersky is commendable, Surfshark's comprehensive suite of security features, commitment to privacy, and user-friendly interface make it the winner in this comparison.

Surfshark

Surfshark

  • 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
  • OpenVPN protocol: Surfshark supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols available. OpenVPN is open-source, which means that it has been peer-reviewed by security experts and is considered to be very reliable.
  • No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
  • Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
  • Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
  • Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
  • Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
  • Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
  • WireGuard: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
  • 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
  • IKEv2/IPsec: Surfshark also supports IKEv2/IPsec, which is a more traditional VPN protocol that is known for its reliability. IKEv2/IPsec is often used by businesses and governments.
  • ChaCha20: Surfshark supports ChaCha20, which is a newer cipher that is considered to be just as secure as AES-256. ChaCha20 is also faster than AES-256, which can be beneficial for streaming or gaming.
  • HMAC-SHA256: Surfshark uses HMAC-SHA256 to authenticate the VPN connection. This helps to ensure that your traffic is only encrypted and decrypted by the VPN server.
  • Perfect Forward Secrecy: Surfshark uses Perfect Forward Secrecy (PFS), which means that your encryption keys are changed regularly. This helps to protect your data in case the VPN server's encryption keys are ever compromised.
Kaspersky VPN

Kaspersky VPN

  • 256-bit AES encryption: This is the strongest encryption standard available, and it is used by banks and government agencies to protect their sensitive data.
  • Kill switch: This feature automatically disconnects your internet connection if the VPN connection drops, which can help to protect your privacy.
  • DNS leak protection: This feature helps to prevent your real IP address leaking, even if the VPN connection drops.
  • Split tunneling: This allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
  • No logs policy: Kaspersky VPN does not store any logs of your online activity, so your privacy is protected.
  • Secure payment options: Kaspersky VPN accepts a variety of secure payment options, so you can be confident that your financial information is safe.
  • 256-bit AES encryption: This is the strongest encryption standard available, and it is used by banks and government agencies to protect their sensitive data. Kaspersky VPN uses this encryption to protect all of your data, including your traffic, IP address, and browsing history.
  • Perfect Forward Secrecy (PFS): This feature ensures that even if the encryption keys are compromised, your data will still be safe. PFS generates new encryption keys for each session, so even if one key is compromised, it will not affect your previous or future sessions.
  • Double VPN: This feature encrypts your data twice, once through the VPN server and again through a second server. This provides an extra layer of security and makes it even more difficult for anyone to intercept your data.
  • Obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.

Privacy Features

This section looks at the privacy features of Kaspersky VPN vs Surfshark in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.

Winner is:

Surfshark and Kaspersky VPN offer robust privacy features. Both have a no-log policy, but Surfshark is independently audited, while Kaspersky is not. Surfshark is based in the privacy-friendly jurisdiction of the British Virgin Islands, whereas Kaspersky is in Russia, a country known for surveillance. Neither are part of the Five Eyes intelligence alliance. Surfshark supports crypto payments providing an extra layer of anonymity, which Kaspersky doesn't offer. Given these factors, Surfshark is the clear winner for privacy features.

Surfshark

Surfshark

  • Strict no-logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This includes your IP address, browsing history, traffic data, and DNS queries. This means that your privacy is protected even if the VPN is ever hacked.
  • Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
  • Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
  • Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
  • Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
  • Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
  • Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
  • Whitelister: Surfshark's Whitelister allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
  • No connection logs: Surfshark does not keep any logs of your VPN connections. This means that they do not know what websites you visit, what apps you use, or how much data you transfer.
  • No activity logs: Surfshark does not keep any logs of your online activity. This means that they do not know what you do while you are connected to the VPN.
  • No payment logs: Surfshark accepts anonymous payments, so they do not know who you are or how much you paid for the VPN.
  • No IP address logs: Surfshark does not keep any logs of your IP address. This means that they cannot track your online activity back to you.
  • No device logs: Surfshark does not keep any logs of the devices that you use to connect to the VPN. This means that they cannot track your online activity across different devices.
Kaspersky VPN

Kaspersky VPN

  • No logs policy: Kaspersky VPN does not store any logs of your online activity, including your IP address, browsing history, or traffic data. This means that your privacy is protected, and no one can track what you do online.
  • Kill switch: This feature automatically disconnects your internet connection if the VPN connection drops, which can help to protect your privacy. If the VPN connection drops, your real IP address will be exposed, which could allow someone to track your online activity. The kill switch will automatically disconnect your internet connection if the VPN connection drops, which will prevent your real IP address being exposed.
  • DNS leak protection: This feature helps to prevent your real IP address leaking, even if the VPN connection drops. DNS leaks can occur when your device uses your ISP's DNS servers instead of the VPN's DNS servers. This can expose your real IP address, which could allow someone to track your online activity. DNS leak protection helps to prevent this by routing all DNS requests through the VPN's servers.
  • Split tunneling: This feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection. This can be useful if you want to use the VPN for some activities, such as torrenting, but not for others, such as streaming videos.
  • Obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.
  • No IP logs: Kaspersky VPN does not log your IP address, which is the unique identifier that is used to track your online activity. This means that no one can see where you are connecting or what websites you are visiting.
  • No traffic logs: Kaspersky VPN does not log your traffic data, which is the information about the websites you visit and the files you download. This means that no one can see what you are doing online.
  • No DNS logs: Kaspersky VPN does not log your DNS requests, which are the queries that your device sends to the DNS servers to translate domain names into IP addresses. This means that no one can see the websites you are trying to visit.
  • No session logs: Kaspersky VPN does not log any information about your VPN sessions, such as the start and end times of your sessions or the servers you connected to. This means that no one can track your online activity over time.

Speed Features

This section explores the speed features of Surfshark and Kaspersky VPN when it comes to server technology for download/upload speeds for streaming and torrenting.

Winner is:

Third-party speed tests show that Surfshark outperforms Kaspersky VPN in both download and upload speeds. Surfshark's server speed is top-tier, minimizing buffering while streaming and ensuring quick torrenting. Despite Kaspersky VPN's decent speed, it struggles with some streaming sites where Surfshark thrives. Overall, Surfshark offers a more consistently fast and reliable service, making it the clear winner in terms of speed.

Surfshark

Surfshark

  • Number of servers: Surfshark has over 3,200 servers in 65 countries. This means that you can always find a server that is close to you, which can help to improve your speeds.
  • Server types: Surfshark offers a variety of server types, including:
    • Standard servers: These are the most common type of server and are designed for general use.
    • P2P servers: These servers are optimized for file sharing and torrenting.
    • Double VPN servers: These servers encrypt your traffic twice, making it even more secure.
    • Multihop servers: These servers allow you to connect to two VPN servers in a row, which can help to improve your privacy and security.
    • Camouflage Mode servers: These servers hide the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
  • Location spoofing: Surfshark allows you to spoof your location by connecting to a server in a different country. This can be useful for accessing geo-restricted content or for bypassing censorship.
  • Dedicated IP addresses: Surfshark offers dedicated IP addresses for businesses and organizations. This can be useful for businesses that need to maintain a consistent IP address for their website or servers.
  • Obfuscated servers: Surfshark offers obfuscated servers that can help to bypass VPN blocks. These servers encrypt your traffic in a way that makes it look like regular traffic, which can make it more difficult for VPN blocks to detect.
  • Fast servers: Surfshark has a large network of servers located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
  • WireGuard protocol: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
  • Small Packets: Surfshark has a feature called Small Packets that can help to improve speeds. This feature reduces the size of each packet that is sent over the VPN, which can help to reduce latency and improve overall performance.
  • Automatic protocol selection: Surfshark automatically selects the best protocol for your connection. This means that you don't have to worry about choosing the right protocol, and you can be sure that you are getting the best possible speeds.
  • No speed caps: Surfshark does not have any speed caps, so you can always get the fastest speeds possible. This is important for streaming, gaming, and other activities that require high bandwidth.
Kaspersky VPN

Kaspersky VPN

  • 2000+ servers in 100+ locations: Kaspersky VPN has a large network of servers located in over 100 countries. This gives you the flexibility to connect to a server that is close to your location or to a server in a specific country.
  • P2P-friendly servers: Kaspersky VPN has dedicated servers for P2P file sharing. This means that you can torrent safely and anonymously without affecting the performance of other users on the server.
  • Streaming-optimized servers: Kaspersky VPN has dedicated servers for streaming video and audio. This means that you can stream your favorite shows and movies without buffering or lag.
  • Obfuscated servers: Kaspersky VPN has obfuscated servers that can be used to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.
  • Kill switch: Kaspersky VPN has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This can help to protect your privacy by preventing your real IP address being exposed.
  • Fast speeds: Kaspersky VPN claims to have fast speeds, so you can stream videos, download files, and browse the web without lag. However, some users have reported that the speeds can be slow, especially when connecting to servers in faraway locations.
  • Unlimited bandwidth: Kaspersky VPN offers unlimited bandwidth, so you can use as much data as you want without any restrictions.
  • No throttling: Kaspersky VPN does not throttle your speeds, which means that you will always get the fastest possible speeds.
  • Multiple protocols: Kaspersky VPN supports multiple protocols, including OpenVPN, IKEv2, and WireGuard. This allows you to choose the protocol that offers the best speeds for your needs.
  • Obfuscated servers: Kaspersky VPN offers obfuscated servers, which can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.

Streaming & Torrenting Features

This section compares the streaming and torrenting features and capabilities provided by Surfshark versus Kaspersky VPN.

Popular Streaming Services
  • Netflix
  • Amazon Prime
  • Disney+
  • HBO Max
  • Paramount+
  • Hulu
  • Apple TV
  • Starz
  • ESPN+
  • Peacock
  • Canal Plus
  • Discovery Plus

Winner is:

Surfshark excels at unblocking streaming services like Netflix, Hulu, and BBC iPlayer, and allows unlimited torrenting with optimized servers. Kaspersky VPN, on the other hand, struggles with unblocking major streaming platforms and doesn't support torrenting. In terms of unblocking streaming services and torrenting, Surfshark is the clear winner.

Surfshark

Surfshark

  • Works with Netflix: Surfshark is known for its ability to unblock Netflix. This means that you can use Surfshark to watch Netflix content anywhere in the world.
  • Works with other streaming services: Surfshark also works with other streaming services, such as Hulu, Amazon Prime Video, Disney+, and BBC iPlayer.
  • No buffering: Surfshark has fast speeds, which means that you can stream without buffering.
  • Unlimited bandwidth: Surfshark does not have any bandwidth caps, so you can stream as much as you want without worrying about being throttled.
  • Secure streaming: Surfshark encrypts your traffic, so your streaming activity is protected prying eyes.
  • P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
  • No bandwidth caps: Surfshark does not have any bandwidth caps, so you can download as many torrents as you want without worrying about being throttled.
  • No logs policy: Surfshark has a strict no-logs policy, which means that they do not collect any data about your torrenting activity. This means that your privacy is protected.
  • Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
  • Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
  • Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
  • Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
Kaspersky VPN

Kaspersky VPN

  • Streaming-optimized servers: Kaspersky VPN has dedicated servers for streaming video and audio. This means that you can stream your favorite shows and movies without buffering or lag.
  • Unblocks geo-restricted content: Kaspersky VPN can unblock geo-restricted content, so you can watch your favorite shows and movies anywhere in the world.
  • Fast speeds: Kaspersky VPN claims to have fast speeds, so you can stream videos, download files, and browse the web without lag. However, some users have reported that the speeds can be slow, especially when connecting to servers in faraway locations.
  • No throttling: Kaspersky VPN does not throttle your speeds, which means that you will always get the fastest possible speeds.
  • No support for P2P file sharing: Kaspersky VPN does not support P2P file sharing (torrenting).
  • No dedicated torrenting servers: Kaspersky VPN does not have any dedicated torrenting servers.
  • No port forwarding: Port forwarding is a feature that can improve the speeds of torrent downloads. However, Kaspersky VPN does not support port forwarding.
  • No kill switch: A kill switch is a feature that can protect your privacy by disconnecting your internet connection if the VPN connection drops. However, Kaspersky VPN does not have a kill switch.

Support Features

This section looks at what kind of customer support you can expect from Kaspersky VPN versus Surfshark.

Winner is:

Surfshark and Kaspersky VPN both offer 24/7 customer support. Kaspersky's service is known for its professional approach, but it lacks live chat, which can lead to slower response times. On the other hand, Surfshark provides a live chat feature, extensive FAQs, and email support, resulting in prompt and efficient solutions to user queries. Therefore, in terms of customer support, Surfshark is the clear winner due to its comprehensive and prompt customer assistance.

Surfshark

Surfshark

  • 24/7 live chat: Surfshark offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
  • Email support: Surfshark also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
  • Knowledge base: Surfshark has a knowledge base that contains articles and FAQs about the VPN. You can find answers to many common questions in the knowledge base.
  • Ticket system: Surfshark also has a ticket system. You can submit a ticket and a customer support representative will get back to you within 24 hours.
  • Social media: Surfshark is also active on social media. You can contact customer support through Twitter, Facebook, or Instagram.
Kaspersky VPN

Kaspersky VPN

  • 24/7 live chat: Kaspersky VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
  • Email support: Kaspersky VPN also offers email support. You can submit a ticket and a customer support representative will get back to you as soon as possible.
  • Knowledge base: Kaspersky VPN has a knowledge base that contains articles and tutorials on how to use the VPN. This can be a helpful resource if you are having trouble with the VPN.
  • Social media: Kaspersky VPN is also active on social media, such as Facebook and Twitter. You can contact them through social media if you have a question or need help.

Check out how Surfshark and Kaspersky VPN stack up against other popular VPN services on the market.