In the world of VPN services, Surfshark and IPVanish stand out as prominent contenders. This article delves into the Surfshark vs IPVanish debate, highlighting each service’s strengths, potential drawbacks, and key features, aiming to assist you in deciding the most suitable choice for your specific needs.
Overview
Dive into the world of digital privacy with our in-depth comparison of Surfshark and IPVanish, two leading VPNs battling for supremacy. We’ll dissect their security protocols, analyze privacy policies, and test their speeds to help you make an informed choice. No jargon, no fluff, just a straightforward, expert evaluation of two titans in the VPN industry. Stay tuned as we explore which one truly stands out in ensuring online anonymity and protection.
Surfshark
Price: From $2.49/month
Trustpilot Rating: 4.6 out of 5 stars
Refund Policy: Surfshark offers a 30-day money-back guarantee.
Official website: www.surfshark.com
Surfshark is best for individuals and businesses who prioritize secure, private browsing and want easy access to geo-restricted content from anywhere in the world.
IPVanish
Price: From $3.33/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: IPVanish offers a 30-day money-back guarantee.
Official website: www.ipvanish.com
IPVanish is best for individuals and businesses who value privacy and security online, seeking a robust VPN service for browsing, streaming, and data protection.
Surfshark not only ensures secure and private browsing but goes a step further to enhance user experience with features such as ad-blocker and whitelister. Whether it’s for securing your online footprints or unlocking the vast reservoirs of streaming content globally, Surfshark has proven to be the tool par excellence. Its commitment to user-centric service makes it deserving of nothing less than 5 stars! – Michael J.
IPVanish stands as a guardian of online privacy, offering lightning-fast connections and military-grade encryption. The user interface is intuitive, facilitating easy navigation for users of all expertise levels. I’ve found it to be a reliable ally in safeguarding my online presence, showcasing a 5-star performance consistently! – Sofia Ivanova
Surfshark offers a sea of features with a standout being its ability to connect unlimited devices simultaneously. While the service brings forth excellent security protocols and features, there have been minor glitches in connectivity experienced over time. Despite this, it remains a top-tier service, earning a 4-star rating. – Oskar Lindberg
IPVanish stands strong with a noteworthy performance in speed and a well-spread network of servers. While the service performs admirably, the user interface could be more intuitive for an enhanced user experience. A robust choice, deserving a 4-star rating. – Liam
Pros & Cons
This part examines the advantages and disadvantages of these two Virtual Private Networks.
Winner is:
Surfshark outshines IPVanish with its robust security features, unlimited device support, and affordable pricing. While IPVanish offers more server locations, its lack of audited no-logs policy and fewer security protocols falls short. Surfshark's Whitelister feature and audited no-logs policy give it an edge for privacy-focused users. Despite IPVanish's commendable speed, Surfshark's overall balance of cost, security, and privacy makes it the winner.
Surfshark
Pros:
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Price: Surfshark is one of the most affordable VPNs on the market. You can get a subscription for as low as $2.49 per month.
Cons:
- Slow speeds in some countries: Surfshark's speeds can be slow in some countries, especially China and the Middle East.
- Limited server network: Surfshark's server network is not as large as some other VPNs. However, it still has servers in over 65 countries.
- No live chat support: Surfshark does not offer live chat support. However, you can contact customer support through email or a ticket system.
IPVanish
Pros:
- Strong security features: IPVanish uses military-grade encryption, a kill switch, DNS/IP leak protection, split tunneling, and advanced protocols.
- Unlimited simultaneous connections: You can connect as many devices as you want to IPVanish at the same time.
- Large network of servers: IPVanish has servers in over 75 countries, so you can always find a server that is close to you.
- Good speeds: IPVanish is fast enough to stream HD video and play online games.
- Affordable pricing: IPVanish offers a variety of pricing plans, so you can find one that fits your budget.
- 30-day money-back guarantee: You can try IPVanish risk-free for 30 days.
Cons:
- Some privacy concerns: In 2016, IPVanish was acquired by Kape Technologies, a company that has been accused of collecting user data.
- Not as good for streaming as some other VPNs: IPVanish can be slow when streaming some popular services, such as Netflix and Disney+.
- Doesn't work in China: IPVanish is blocked by the Great Firewall of China, so you cannot use it to access the internet in that country.
Key Features
This section compares the overall features of Surfshark vs IPVanish.
Surfshark HQ and country of jurisdiction is British Virgin Islands, and Surfshark supports a wide variety of platforms and devices including Windows, Mac, Linux, Android, iOS, as well as other platforms like FireTV, Apple TV, and other Smart TVs. It also provides browser extensions for Chrome and Firefox.
IPVanish HQ and country of jurisdiction is United States, and IPVanish supports Windows, Mac, Linux, Android, iOS, Amazon Fire TV, and routers.
Winner is:
Surfshark and IPVanish both offer robust security features, but Surfshark edges out with its better pricing, unlimited device connections, and built-in ad blocker. IPVanish excels in server count and speed, yet falls short in its limited device connections and lack of a built-in adblocker. Overall, for its comprehensive security suite, value for money, and user-friendly interface, Surfshark wins this comparison.
Surfshark
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Split tunneling: Surfshark's Split tunneling feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- Kill switch: Surfshark's Kill switch feature automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- 7-day free trial: Surfshark offers a 7-day free trial, so you can try it out before you commit to a subscription.
IPVanish
- Large network of servers: IPVanish has a large network of servers located in over 75 countries. This means that you should be able to find a server that is close to you and that will provide you with fast speeds. This is important for streaming video and audio, gaming, and other activities that require high bandwidth.
- Strong security features: IPVanish uses military-grade encryption, a kill switch, and DNS leak protection to protect your privacy and security. This means that your data is protected hackers and other prying eyes.
- No logs policy: IPVanish has a strict no-logs policy, which means that the company does not collect any data about your online activity. This helps to protect your privacy because your ISP or government will not be able to see what you are doing online.
- Unblocks geo-restricted content: IPVanish can help you to bypass geo-restrictions and stream your favorite content anywhere in the world. This is important for users who want to watch Netflix, Hulu, or other streaming services that are not available in their region.
- Fast speeds: IPVanish has a large network of high-speed servers that can provide you with fast streaming speeds. This is important for users who want to watch HD video and audio without buffering.
- Easy to use: IPVanish is easy to set up and use. There are apps available for Windows, macOS, Linux, iOS, and Android. This makes it a good choice for users of all levels of technical experience.
- Affordable pricing: IPVanish offers a variety of pricing plans, so you can find one that fits your budget. This makes it a good choice for budget-minded users.
- 30-day money-back guarantee: IPVanish offers a 30-day money-back guarantee, so you can try it risk-free. This makes it a good choice for users who are not sure if IPVanish is right for them.
Security Features
This section looks at important security features of Surfshark and IPVanish such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Surfshark and IPVanish both offer robust VPN protocols, including IKEv2 and OpenVPN. However, Surfshark edges ahead with WireGuard® for faster speeds. Both have kill switches and split tunneling, but only Surfshark provides adblocking, tracking protection, and Double VPN for added security. Surfshark also boasts a private DNS and leak protection on each server, a no-logs policy, and Onion over VPN for anonymity. IPVanish lacks these privacy features. Therefore, when considering VPN security features, Surfshark is the clear winner.
Surfshark
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- OpenVPN protocol: Surfshark supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols available. OpenVPN is open-source, which means that it has been peer-reviewed by security experts and is considered to be very reliable.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- WireGuard: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- IKEv2/IPsec: Surfshark also supports IKEv2/IPsec, which is a more traditional VPN protocol that is known for its reliability. IKEv2/IPsec is often used by businesses and governments.
- ChaCha20: Surfshark supports ChaCha20, which is a newer cipher that is considered to be just as secure as AES-256. ChaCha20 is also faster than AES-256, which can be beneficial for streaming or gaming.
- HMAC-SHA256: Surfshark uses HMAC-SHA256 to authenticate the VPN connection. This helps to ensure that your traffic is only encrypted and decrypted by the VPN server.
- Perfect Forward Secrecy: Surfshark uses Perfect Forward Secrecy (PFS), which means that your encryption keys are changed regularly. This helps to protect your data in case the VPN server's encryption keys are ever compromised.
IPVanish
- Military-grade encryption: IPVanish uses AES 256-bit encryption, which is the same encryption standard used by the US government and banks. This means that your data is protected hackers and other prying eyes.
- Kill switch: The kill switch is a feature that automatically disconnects your device the internet if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- DNS/IP leak protection: DNS and IP leaks can occur when your VPN connection is not properly configured. These leaks can expose your real IP address and location, which can defeat the purpose of using a VPN. IPVanish has features in place to prevent these leaks.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some things, but not for others.
- Advanced protocols: IPVanish supports a variety of VPN protocols, including OpenVPN, WireGuard, and IKEv2/IPSec. These protocols offer different levels of security and performance, so you can choose the one that best suits your needs.
- AES 256-bit encryption: IPVanish uses AES 256-bit encryption, which is the strongest encryption standard available. This means that your data is protected hackers and other prying eyes.
- Perfect Forward Secrecy: IPVanish uses Perfect Forward Secrecy (PFS), which means that your encryption key changes every time you connect to a VPN server. This makes it even more difficult for hackers to decrypt your data.
- HMAC authentication: IPVanish uses HMAC authentication, which helps to ensure that your data is not tampered with while it is being encrypted and transmitted.
- Obfuscated servers: IPVanish offers obfuscated servers, which can be used to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
Privacy Features
This section looks at the privacy features of IPVanish vs Surfshark in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Surfshark and IPVanish both offer robust privacy features, including a no-log policy and private browsing. Surfshark boasts an independent audit, is headquartered outside the Five Eyes jurisdiction in the British Virgin Islands, and supports crypto payments. IPVanish, however, lacks independent auditing, is based in the US (within Five Eyes jurisdiction), and doesn't support crypto payments. Therefore, in terms of privacy features, Surfshark is the clear winner.
Surfshark
- Strict no-logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This includes your IP address, browsing history, traffic data, and DNS queries. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Whitelister: Surfshark's Whitelister allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- No connection logs: Surfshark does not keep any logs of your VPN connections. This means that they do not know what websites you visit, what apps you use, or how much data you transfer.
- No activity logs: Surfshark does not keep any logs of your online activity. This means that they do not know what you do while you are connected to the VPN.
- No payment logs: Surfshark accepts anonymous payments, so they do not know who you are or how much you paid for the VPN.
- No IP address logs: Surfshark does not keep any logs of your IP address. This means that they cannot track your online activity back to you.
- No device logs: Surfshark does not keep any logs of the devices that you use to connect to the VPN. This means that they cannot track your online activity across different devices.
IPVanish
- No-logs policy: IPVanish has a strict no-logs policy, which means that the company does not collect any data about your online activity, including your IP address, browsing history, or traffic data. This helps to protect your privacy even further.
- Anonymous payment: IPVanish accepts Bitcoin as a payment method, which allows you to pay for the service anonymously. This can be helpful if you are concerned about your privacy.
- Tor over VPN: IPVanish offers a feature called Tor over VPN, which allows you to connect to the Tor network through the VPN. This can help to further protect your privacy by making it more difficult to track your online activity.
- Double VPN: IPVanish also offers a feature called Double VPN, which routes your traffic through two VPN servers. This can provide an additional layer of security and privacy.
- Privacy audit: IPVanish has been independently audited by an outside security firm to verify its no-logs policy. This audit helps to ensure that the company is not collecting any data about your online activity.
- No connection logs: IPVanish does not keep any logs of your VPN connections, including the time and date of your connection, the IP address of the server you connected to, or the amount of data you transferred.
- No traffic logs: IPVanish does not keep any logs of your internet traffic, including the websites you visited, the files you downloaded, or the applications you used.
- No DNS logs: IPVanish does not keep any logs of your DNS queries, which are the requests your device makes to translate website addresses into IP addresses.
- No payment logs: IPVanish does not keep any logs of your payment information, such as your credit card number or PayPal account.
Speed Features
This section explores the speed features of Surfshark and IPVanish when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Surfshark and IPVanish both offer impressive speed features, but they differ in certain aspects. Surfshark, with its 3200+ servers, consistently demonstrates high-speed performance on third-party tests, delivering fast download and upload speeds ideal for streaming and torrenting. IPVanish, though having a higher number of servers (40,000+ IP addresses), shows variability in speed performance. In terms of streaming sites, Surfshark provides reliable and fast access to numerous platforms while IPVanish sometimes struggles. While both are commendable, Surfshark edges out as the overall winner in the speed feature comparison due to its consistent high-speed performance.
Surfshark
- Number of servers: Surfshark has over 3,200 servers in 65 countries. This means that you can always find a server that is close to you, which can help to improve your speeds.
- Server types: Surfshark offers a variety of server types, including:
- Standard servers: These are the most common type of server and are designed for general use.
- P2P servers: These servers are optimized for file sharing and torrenting.
- Double VPN servers: These servers encrypt your traffic twice, making it even more secure.
- Multihop servers: These servers allow you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Camouflage Mode servers: These servers hide the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Location spoofing: Surfshark allows you to spoof your location by connecting to a server in a different country. This can be useful for accessing geo-restricted content or for bypassing censorship.
- Dedicated IP addresses: Surfshark offers dedicated IP addresses for businesses and organizations. This can be useful for businesses that need to maintain a consistent IP address for their website or servers.
- Obfuscated servers: Surfshark offers obfuscated servers that can help to bypass VPN blocks. These servers encrypt your traffic in a way that makes it look like regular traffic, which can make it more difficult for VPN blocks to detect.
- Fast servers: Surfshark has a large network of servers located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
- WireGuard protocol: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- Small Packets: Surfshark has a feature called Small Packets that can help to improve speeds. This feature reduces the size of each packet that is sent over the VPN, which can help to reduce latency and improve overall performance.
- Automatic protocol selection: Surfshark automatically selects the best protocol for your connection. This means that you don't have to worry about choosing the right protocol, and you can be sure that you are getting the best possible speeds.
- No speed caps: Surfshark does not have any speed caps, so you can always get the fastest speeds possible. This is important for streaming, gaming, and other activities that require high bandwidth.
IPVanish
- High-speed servers: IPVanish has a large network of high-speed servers located in over 75 countries. This means that you should be able to find a server that is close to you and that will provide you with fast speeds.
- P2P-optimized servers: IPVanish has dedicated P2P-optimized servers that are designed for file sharing. These servers offer fast speeds and low latency, which is ideal for downloading and uploading large files.
- Dedicated streaming servers: IPVanish has dedicated streaming servers that are optimized for streaming video and audio. These servers can help you to bypass geo-restrictions and stream your favorite content anywhere in the world.
- Obfuscated servers: IPVanish offers obfuscated servers, which can be used to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN servers: IPVanish also offers double VPN servers, which route your traffic through two VPN servers. This can provide an additional layer of security and privacy.
- High-speed servers: IPVanish has a large network of high-speed servers located in over 75 countries. This means that you should be able to find a server that is close to you and that will provide you with fast speeds.
- Multiple VPN protocols: IPVanish supports multiple VPN protocols, including OpenVPN, WireGuard, and IKEv2/IPSec. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Automatic server selection: IPVanish offers an automatic server selection feature that will choose the fastest server for you based on your location and the VPN protocol you are using.
- Bandwidth throttling: IPVanish does not throttle bandwidth, which means that you should be able to get the same speeds when you are connected to a VPN as you do when you are not connected to a VPN.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Surfshark versus IPVanish.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Surfshark and IPVanish both excel at unblocking streaming services. However, Surfshark has a slight edge with its ability to unblock more platforms, including Netflix, Amazon Prime, and Hulu. Both offer unlimited bandwidth for torrenting, but Surfshark delivers faster download speeds. Furthermore, Surfshark's CleanWeb feature blocks ads and malware, enhancing P2P file sharing safety. Its no-logs policy is audited independently, whereas IPVanish's isn't, raising some privacy concerns. Overall, considering streaming, torrenting, and privacy, Surfshark is the winner.
Surfshark
- Works with Netflix: Surfshark is known for its ability to unblock Netflix. This means that you can use Surfshark to watch Netflix content anywhere in the world.
- Works with other streaming services: Surfshark also works with other streaming services, such as Hulu, Amazon Prime Video, Disney+, and BBC iPlayer.
- No buffering: Surfshark has fast speeds, which means that you can stream without buffering.
- Unlimited bandwidth: Surfshark does not have any bandwidth caps, so you can stream as much as you want without worrying about being throttled.
- Secure streaming: Surfshark encrypts your traffic, so your streaming activity is protected prying eyes.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- No bandwidth caps: Surfshark does not have any bandwidth caps, so you can download as many torrents as you want without worrying about being throttled.
- No logs policy: Surfshark has a strict no-logs policy, which means that they do not collect any data about your torrenting activity. This means that your privacy is protected.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
IPVanish
- Unblocks geo-restricted content: IPVanish can help you to bypass geo-restrictions and stream your favorite content anywhere in the world. This is because IPVanish has servers located in over 75 countries.
- Fast streaming speeds: IPVanish has a large network of high-speed servers that can provide you with fast streaming speeds. This is important for streaming HD video and audio without buffering.
- Dedicated streaming servers: IPVanish has dedicated streaming servers that are optimized for streaming video and audio. These servers can help you to get the best possible streaming experience.
- No bandwidth throttling: IPVanish does not throttle bandwidth, which means that you should be able to get the same speeds when you are streaming content through a VPN as you do when you are not using a VPN.
- Works with popular streaming services: IPVanish works with popular streaming services, such as Netflix, Hulu, and BBC iPlayer. This means that you should be able to stream your favorite content these services without any problems.
- Supports P2P file sharing: IPVanish supports P2P file sharing, which means that you can use it to download and upload torrents.
- Dedicated P2P servers: IPVanish has dedicated P2P servers that are optimized for file sharing. These servers offer fast speeds and low latency, which is ideal for downloading and uploading large files.
- No bandwidth throttling: IPVanish does not throttle bandwidth, which means that you should be able to get the same speeds when you are torrenting through a VPN as you do when you are not using a VPN.
- No logs policy: IPVanish has a strict no-logs policy, which means that the company does not collect any data about your torrenting activity. This helps to protect your privacy.
- Kill switch: IPVanish has a kill switch, which automatically disconnects your device the internet if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
Support Features
This section looks at what kind of customer support you can expect from IPVanish versus Surfshark.
Winner is:
Surfshark and IPVanish both provide 24/7 customer support, with live chat and email options. However, Surfshark takes the lead by offering a more comprehensive support system with faster response times, a more user-friendly interface, and more in-depth FAQ and tutorial sections. Customer support is crucial in a VPN service as it ensures users can quickly resolve issues and queries for seamless protection. Therefore, Surfshark is the winner in providing the best customer support.
Surfshark
- 24/7 live chat: Surfshark offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Surfshark also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Surfshark has a knowledge base that contains articles and FAQs about the VPN. You can find answers to many common questions in the knowledge base.
- Ticket system: Surfshark also has a ticket system. You can submit a ticket and a customer support representative will get back to you within 24 hours.
- Social media: Surfshark is also active on social media. You can contact customer support through Twitter, Facebook, or Instagram.
IPVanish
- 24/7 live chat: IPVanish offers 24/7 live chat support, which means that you can get help a customer support representative at any time of the day or night.
- Email support: IPVanish also offers email support, which is a good option if you need to provide more information or if you have a complex problem.
- Knowledge base: IPVanish has a comprehensive knowledge base that contains articles and tutorials on a variety of topics, such as how to set up IPVanish, how to troubleshoot problems, and how to use the different features of the VPN.
- Social media: IPVanish is also active on social media, such as Twitter and Facebook. You can contact the company through these channels if you have a question or need help.
Check out how Surfshark and IPVanish stack up against other popular VPN services on the market.
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