In the world of VPN services, the comparison between Surfshark vs Hide.me is a prevalent discussion. Both are highly acknowledged for their robust features and reliable services. This article will delve into the nitty-gritty of these two popular VPN providers, helping you determine which one aligns best with your specific needs and preferences.
Overview
Dive into the deep end of VPN analysis as we pit two giants, Surfshark and Hide.me, against each other. Focusing on vital aspects like privacy, security, and speed, we’ll dissect their features, strengths, and weaknesses. From encryption protocols to server speeds, no stone will be left unturned. Stay tuned as we help you determine which VPN is the best fit for you.
Surfshark
Price: From $2.49/month
Trustpilot Rating: 4.6 out of 5 stars
Refund Policy: Surfshark offers a 30-day money-back guarantee.
Official website: www.surfshark.com
Surfshark is best for individuals and businesses who prioritize secure, private browsing and want easy access to geo-restricted content from anywhere in the world.
Hide.me
Price: From $2.59/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: Hide.me offers a 30-day money back guarantee.
Official website: www.hide.me
Hide.me is best for individuals who prioritize online privacy and security, and desire a high-speed, reliable VPN service for secure internet browsing.
Surfshark not only ensures secure and private browsing but goes a step further to enhance user experience with features such as ad-blocker and whitelister. Whether it’s for securing your online footprints or unlocking the vast reservoirs of streaming content globally, Surfshark has proven to be the tool par excellence. Its commitment to user-centric service makes it deserving of nothing less than 5 stars! – Michael J.
Hide.me stands as a beacon of privacy in the digital realm, emphasizing user anonymity and security. Its steadfast approach to maintaining a no-logs policy, coupled with robust encryption, means I browse with peace of mind, knowing my data is secure. It promises and delivers a secure and smooth online experience, meriting a splendid 5-star rating. – Min-Ji
Surfshark offers a sea of features with a standout being its ability to connect unlimited devices simultaneously. While the service brings forth excellent security protocols and features, there have been minor glitches in connectivity experienced over time. Despite this, it remains a top-tier service, earning a 4-star rating. – Oskar Lindberg
Hide.me offers a streamlined VPN service focusing on user privacy and security. While it maintains a solid no-logs policy, a more extensive selection of server locations would enhance its appeal. A secure and private choice meriting a 4-star review. – Brandon W.
Pros & Cons
This chapter examines the benefits and drawbacks of these two VPN platforms.
Winner is:
Surfshark excels with unlimited device connections, robust security features, and impressive unblocking capabilities for streaming platforms. Hide.me, while providing strong security, limits free users on data and server access, and its streaming potential pales in comparison. Some might find Hide.me's interface more user-friendly, but in terms of overall efficiency and value, Surfshark triumphs as the clear winner.
Surfshark
Pros:
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Price: Surfshark is one of the most affordable VPNs on the market. You can get a subscription for as low as $2.49 per month.
Cons:
- Slow speeds in some countries: Surfshark's speeds can be slow in some countries, especially China and the Middle East.
- Limited server network: Surfshark's server network is not as large as some other VPNs. However, it still has servers in over 65 countries.
- No live chat support: Surfshark does not offer live chat support. However, you can contact customer support through email or a ticket system.
Hide.me
Pros:
- Secure: Hide.me uses strong encryption and a no-logs policy to protect your privacy.
- Fast: Hide.me has fast speeds, especially on its dedicated streaming servers.
- P2P-friendly: Hide.me allows P2P traffic on all of its servers.
- Easy to use: Hide.me has a user-friendly interface and is available on all major platforms.
- Free plan: Hide.me offers a free plan with 10GB of data per month.
Cons:
- Limited server network: Hide.me has a smaller server network than some other VPNs.
- Data caps: The free plan has a data cap of 10GB per month.
- Not all features are available in the free plan: Some features, such as split tunneling and multi-hop, are only available in the premium plan.
Key Features
This section compares the overall features of Surfshark vs Hide.me.
Surfshark HQ and country of jurisdiction is British Virgin Islands, and Surfshark supports a wide variety of platforms and devices including Windows, Mac, Linux, Android, iOS, as well as other platforms like FireTV, Apple TV, and other Smart TVs. It also provides browser extensions for Chrome and Firefox.
Hide.me HQ and country of jurisdiction is Malaysia, and Hide.me supports Windows, Mac, Linux, Android, and iOS.
Winner is:
Surfshark edges out Hide.me with its unlimited device connections, robust security features like CleanWeb and MultiHop, and a larger server network. While Hide.me offers a solid no-logging policy and good speed, Surfshark's added benefits of streaming-friendly features and competitive pricing make it the clear winner for comprehensive online privacy and convenience.
Surfshark
- Unlimited simultaneous connections: Surfshark allows you to connect an unlimited number of devices to the VPN at the same time. This is great for families or anyone who wants to be able to use the VPN on all of their devices.
- Strong encryption: Surfshark uses strong encryption to protect your data, including 256-bit AES encryption and the OpenVPN protocol. This makes it very difficult for anyone to eavesdrop on your traffic.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Ad blocker: Surfshark includes an ad blocker that blocks ads, trackers, and malware. This can improve your browsing experience and make it safer to browse the web.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Split tunneling: Surfshark's Split tunneling feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- Kill switch: Surfshark's Kill switch feature automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- 7-day free trial: Surfshark offers a 7-day free trial, so you can try it out before you commit to a subscription.
Hide.me
- Strong encryption: Hide.me uses 256-bit AES encryption to protect your data. This is the same encryption standard used by banks and governments.
- No logs policy: Hide.me does not log your IP address, traffic data, or browsing history. This means that your online activity is completely anonymous.
- Fast speeds: Hide.me has fast speeds, even on its long-distance servers. This makes it a good choice for streaming, gaming, and downloading.
- P2P-friendly: Hide.me allows P2P traffic on all of its servers. This means that you can use it to torrent files without any problems.
- Easy to use: Hide.me has a user-friendly interface and is available on all major platforms.
- Free plan: Hide.me offers a free plan with 10GB of data per month. This is a great way to try out the service before you commit to a paid plan.
Security Features
This section looks at important security features of Surfshark and Hide.me such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Surfshark and Hide.me both offer robust security features. They use strong VPN protocols like OpenVPN and IKEv2. Surfshark excels with CleanWeb adblocking, private DNS on each server, and double VPN chains. Both prevent IP/DNS leaks and maintain strict no-logging policies. Hide.me offers split tunneling and a kill switch, but Surfshark provides these and adds Onion Over VPN and obfuscated servers. While Hide.me is commendable, Surfshark's additional features give it the edge in ensuring user security and privacy. Therefore, Surfshark is the clear winner in this comparison.
Surfshark
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- OpenVPN protocol: Surfshark supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols available. OpenVPN is open-source, which means that it has been peer-reviewed by security experts and is considered to be very reliable.
- No logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- WireGuard: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- 256-bit AES encryption: Surfshark uses 256-bit AES encryption, which is considered to be the gold standard in VPN security. This means that your data is encrypted with a key that is 256 bits long, which is computationally infeasible to crack.
- IKEv2/IPsec: Surfshark also supports IKEv2/IPsec, which is a more traditional VPN protocol that is known for its reliability. IKEv2/IPsec is often used by businesses and governments.
- ChaCha20: Surfshark supports ChaCha20, which is a newer cipher that is considered to be just as secure as AES-256. ChaCha20 is also faster than AES-256, which can be beneficial for streaming or gaming.
- HMAC-SHA256: Surfshark uses HMAC-SHA256 to authenticate the VPN connection. This helps to ensure that your traffic is only encrypted and decrypted by the VPN server.
- Perfect Forward Secrecy: Surfshark uses Perfect Forward Secrecy (PFS), which means that your encryption keys are changed regularly. This helps to protect your data in case the VPN server's encryption keys are ever compromised.
Hide.me
- 256-bit AES encryption: Hide.me uses 256-bit AES encryption to protect your data. This is the same encryption standard used by banks and governments.
- No logs policy: Hide.me does not log your IP address, traffic data, or browsing history. This means that your online activity is completely anonymous.
- Kill switch: The kill switch is a feature that blocks all internet traffic if the VPN connection drops. This helps to prevent your real IP address being exposed.
- IP leak protection: IP leak protection helps to prevent your real IP address leaking, even if there is a problem with the VPN connection.
- RAM-only servers: Hide.me's servers use RAM only, which means that your data is not stored on any physical hard drives. This makes it more difficult for anyone to access your data, even if they were to seize the servers.
- Obfuscation: Obfuscation is a technique that hides the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN: Double VPN is a feature that routes your traffic through two VPN servers. This can help to improve your privacy and security.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection.
- SmartGuard: SmartGuard is an ad blocker that is built into the Hide.me VPN client. This can help to protect you malware and tracking.
- 256-bit AES encryption: Hide.me uses 256-bit AES encryption to protect your data. This is the same encryption standard used by banks and governments.
- WireGuard: WireGuard is a new VPN protocol that is known for its speed and security. Hide.me is one of the few VPN providers that offer WireGuard.
- OpenVPN: OpenVPN is a tried-and-true VPN protocol that is known for its security. Hide.me supports OpenVPN over UDP and TCP.
- IKEv2/IPSec: IKEv2/IPSec is a newer VPN protocol that is known for its speed and compatibility. Hide.me supports IKEv2/IPSec over UDP and TCP.
Privacy Features
This section looks at the privacy features of Hide.me vs Surfshark in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Surfshark and Hide.me both offer robust privacy features. Both have a strict no-log policy and support crypto payments. However, Surfshark's HQ in the British Virgin Islands (outside Five Eyes jurisdiction) gives it an edge over Hide.me, which is based in Malaysia. Additionally, Surfshark has undergone independent auditing by Cure53, while Hide.me lacks this level of transparency. For private browsing, both are comparable. Given these points, Surfshark emerges as the winner for its superior jurisdiction and proven commitment to privacy.
Surfshark
- Strict no-logs policy: Surfshark has a strict no-logs policy, which means that it does not collect any data about your online activity. This includes your IP address, browsing history, traffic data, and DNS queries. This means that your privacy is protected even if the VPN is ever hacked.
- Private DNS: Surfshark uses private DNS on all of its servers, which helps to protect your privacy and security. Private DNS prevents your ISP seeing the websites that you visit.
- Leak protection: Surfshark has leak protection features that help to prevent your real IP address leaking. This includes DNS leak protection, IPv6 leak protection, and WebRTC leak protection.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Whitelister: Surfshark's Whitelister allows you to choose which apps and websites use the VPN and which ones don't. This can be useful for things like streaming or gaming.
- No connection logs: Surfshark does not keep any logs of your VPN connections. This means that they do not know what websites you visit, what apps you use, or how much data you transfer.
- No activity logs: Surfshark does not keep any logs of your online activity. This means that they do not know what you do while you are connected to the VPN.
- No payment logs: Surfshark accepts anonymous payments, so they do not know who you are or how much you paid for the VPN.
- No IP address logs: Surfshark does not keep any logs of your IP address. This means that they cannot track your online activity back to you.
- No device logs: Surfshark does not keep any logs of the devices that you use to connect to the VPN. This means that they cannot track your online activity across different devices.
Hide.me
- No logs policy: Hide.me does not log your IP address, traffic data, or browsing history. This means that your online activity is completely anonymous.
- RAM-only servers: Hide.me's servers use RAM only, which means that your data is not stored on any physical hard drives. This makes it more difficult for anyone to access your data, even if they were to seize the servers.
- Kill switch: The kill switch is a feature that blocks all internet traffic if the VPN connection drops. This helps to prevent your real IP address being exposed.
- IP leak protection: IP leak protection helps to prevent your real IP address leaking, even if there is a problem with the VPN connection.
- Obfuscation: Obfuscation is a technique that hides the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN: Double VPN is a feature that routes your traffic through two VPN servers. This can help to improve your privacy and security.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection.
- SmartGuard: SmartGuard is an ad blocker that is built into the Hide.me VPN client. This can help to protect you malware and tracking.
- No IP address logs: Hide.me does not log your IP address, which is the address that is used to identify your device on the internet. This means that Hide.me cannot see what websites you visit or what files you download.
- No traffic data logs: Hide.me does not log any information about your internet traffic, such as the websites you visit, the files you download, or the amount of data you use. This means that Hide.me cannot track your online activity.
- No browsing history logs: Hide.me does not log your browsing history, which is a record of the websites you have visited. This means that Hide.me cannot see what websites you have visited in the past.
- No DNS logs: Hide.me does not log your DNS queries, which are the requests that your device makes to translate domain names into IP addresses. This means that Hide.me cannot see what websites you are trying to visit.
- No payment logs: Hide.me does not store any information about your payment method, such as your credit card number or PayPal account. This means that Hide.me cannot track your financial transactions.
Speed Features
This section explores the speed features of Surfshark and Hide.me when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Both Surfshark and Hide.me offer competitive speeds, with third-party tests showing slightly higher rates for Surfshark. Surfshark's download and upload speeds are consistently fast, irrespective of the server location, which is perfect for streaming and torrenting. Hide.me also offers decent speeds, but some remote servers may lag. Streaming sites run smoothly on both, but Surfshark offers more reliable access to geographically restricted content. For torrenting, Surfshark's speed and P2P-friendly servers give it an edge. Thus, in terms of speed features, Surfshark is the overall winner.
Surfshark
- Number of servers: Surfshark has over 3,200 servers in 65 countries. This means that you can always find a server that is close to you, which can help to improve your speeds.
- Server types: Surfshark offers a variety of server types, including:
- Standard servers: These are the most common type of server and are designed for general use.
- P2P servers: These servers are optimized for file sharing and torrenting.
- Double VPN servers: These servers encrypt your traffic twice, making it even more secure.
- Multihop servers: These servers allow you to connect to two VPN servers in a row, which can help to improve your privacy and security.
- Camouflage Mode servers: These servers hide the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
- Location spoofing: Surfshark allows you to spoof your location by connecting to a server in a different country. This can be useful for accessing geo-restricted content or for bypassing censorship.
- Dedicated IP addresses: Surfshark offers dedicated IP addresses for businesses and organizations. This can be useful for businesses that need to maintain a consistent IP address for their website or servers.
- Obfuscated servers: Surfshark offers obfuscated servers that can help to bypass VPN blocks. These servers encrypt your traffic in a way that makes it look like regular traffic, which can make it more difficult for VPN blocks to detect.
- Fast servers: Surfshark has a large network of servers located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
- WireGuard protocol: Surfshark supports WireGuard, which is a new VPN protocol that is known for its speed and security. WireGuard is still under development, but it has been praised by security experts.
- Small Packets: Surfshark has a feature called Small Packets that can help to improve speeds. This feature reduces the size of each packet that is sent over the VPN, which can help to reduce latency and improve overall performance.
- Automatic protocol selection: Surfshark automatically selects the best protocol for your connection. This means that you don't have to worry about choosing the right protocol, and you can be sure that you are getting the best possible speeds.
- No speed caps: Surfshark does not have any speed caps, so you can always get the fastest speeds possible. This is important for streaming, gaming, and other activities that require high bandwidth.
Hide.me
- 2100+ servers: Hide.me has a large network of servers in 81 countries. This means that you should be able to find a server that is close to you and provides good speeds.
- Dedicated streaming servers: Hide.me has dedicated streaming servers for popular streaming services, such as Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and watch your favorite shows and movies even if they are geo-blocked in your country.
- P2P-friendly servers: Hide.me has P2P-friendly servers that are optimized for file sharing. This means that you can torrent files without any problems.
- Obfuscated servers: Hide.me has obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN servers: Hide.me has double VPN servers that route your traffic through two VPN servers. This can help to improve your privacy and security.
- Split tunneling: Hide.me supports split tunneling, which allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some of your online activity but not for others.
- 2100+ servers: Hide.me has a large network of servers, which means that you should be able to find a server that is close to you and provides good speeds.
- 10 Gbps servers: Hide.me's servers are all equipped with 10 Gbps connections, which means that they can handle a lot of traffic without slowing down.
- WireGuard protocol: Hide.me supports the WireGuard protocol, which is a new VPN protocol that is known for its speed and security.
- Automatic server selection: Hide.me's automatic server selection feature will choose the fastest server for you based on your location and the website you are trying to visit.
- Speed test tool: Hide.me has a speed test tool that you can use to test the speed of the VPN connection before you connect.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Surfshark versus Hide.me.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Surfshark and Hide.me are both efficient for unblocking streaming services and torrenting. Surfshark offers unlimited devices, unblocks Netflix in numerous countries, and supports P2P on all servers. Hide.me also unblocks various platforms and supports P2P, but only on selected servers. Although Hide.me offers a free version, its paid version is more expensive than Surfshark. Considering the price, unlimited devices, and consistent performance in streaming and torrenting, Surfshark is the winner.
Surfshark
- Works with Netflix: Surfshark is known for its ability to unblock Netflix. This means that you can use Surfshark to watch Netflix content anywhere in the world.
- Works with other streaming services: Surfshark also works with other streaming services, such as Hulu, Amazon Prime Video, Disney+, and BBC iPlayer.
- No buffering: Surfshark has fast speeds, which means that you can stream without buffering.
- Unlimited bandwidth: Surfshark does not have any bandwidth caps, so you can stream as much as you want without worrying about being throttled.
- Secure streaming: Surfshark encrypts your traffic, so your streaming activity is protected prying eyes.
- P2P support: Surfshark supports P2P file sharing, which means that you can use it to download torrents without any problems.
- No bandwidth caps: Surfshark does not have any bandwidth caps, so you can download as many torrents as you want without worrying about being throttled.
- No logs policy: Surfshark has a strict no-logs policy, which means that they do not collect any data about your torrenting activity. This means that your privacy is protected.
- Kill switch: Surfshark has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy and security in case the VPN connection is ever interrupted.
- Double VPN: Surfshark's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Multihop: Surfshark's Multihop feature allows you to connect to two VPN servers in a row, which can help to improve your privacy and security. This is done by routing your traffic through two different countries or regions.
- Camouflage Mode: Surfshark's Camouflage Mode hides the fact that you are using a VPN, which can be helpful in countries where VPNs are blocked or restricted.
Hide.me
- Dedicated streaming servers: Hide.me has dedicated streaming servers for popular streaming services, such as Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and watch your favorite shows and movies even if they are geo-blocked in your country.
- Fast speeds: Hide.me has fast speeds, which is important for streaming. You should be able to watch videos in HD without any buffering.
- No bandwidth limits: Hide.me has no bandwidth limits, so you can stream as much as you want.
- Easy to use: Hide.me is easy to use, even if you are not a tech-savvy person. You can simply connect to a streaming server and start watching your favorite shows and movies.
- P2P-friendly servers: Hide.me has P2P-friendly servers that are optimized for file sharing. This means that you can torrent files without any problems.
- No bandwidth limits: Hide.me has no bandwidth limits, so you can torrent as much as you want.
- Strong encryption: Hide.me uses strong encryption to protect your data while you are torrenting. This helps to keep your torrenting activity private.
- No logs policy: Hide.me does not log your torrenting activity. This means that your ISP or anyone else cannot see what files you are downloading or uploading.
- Kill switch: Hide.me has a kill switch that blocks all internet traffic if the VPN connection drops. This helps to prevent your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Hide.me versus Surfshark.
Winner is:
Surfshark and Hide.me both provide 24/7 customer support, however, Surfshark excels with a live chat, extensive FAQ, and email support. Hide.me also offers a live chat, but with less comprehensive FAQ and email support. Customer support is crucial for a VPN service as it ensures seamless user experience, timely problem resolution, and enhances trust. Therefore, Surfshark is the winner due to its broader range of support options and more comprehensive assistance.
Surfshark
- 24/7 live chat: Surfshark offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Surfshark also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Surfshark has a knowledge base that contains articles and FAQs about the VPN. You can find answers to many common questions in the knowledge base.
- Ticket system: Surfshark also has a ticket system. You can submit a ticket and a customer support representative will get back to you within 24 hours.
- Social media: Surfshark is also active on social media. You can contact customer support through Twitter, Facebook, or Instagram.
Hide.me
- 24/7 live chat: Hide.me offers 24/7 live chat support. This means that you can get help a real person at any time of the day or night.
- Knowledge base: Hide.me has a comprehensive knowledge base that covers a wide range of topics. This can be a helpful resource if you are having trouble with the VPN or if you have a general question about VPNs.
- Email support: Hide.me also offers email support. This is a good option if you have a more complex issue that you need help with.
- Social media support: Hide.me is also active on social media. You can contact them on Twitter or Facebook if you have a question or need help.
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