In the world of VPN services, PureVPN and TorGuard stand as strong competitors. Choosing between PureVPN vs TorGuard can be a daunting task, given their unique features and capabilities. In this article, we delve into the specifics of each service, evaluating their strengths, weaknesses, and suitability for different user needs.
Overview
Dive into a detailed comparison of PureVPN and TorGuard, two titans in the VPN industry. This article delves into how they stack up in terms of security, privacy, and speed, providing you with a comprehensive guide to make an informed decision. With PureVPN‘s robust security and TorGuard‘s lightning-fast speed, find out which VPN is the perfect fit for your online protection needs. Let’s jump right into the specifics, no fluff, just straight facts.
PureVPN
Price: From $2.29/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: PureVPN offers a 31-day money-back guarantee.
Official website: www.purevpn.com
PureVPN is best for individuals and businesses who want secure, reliable, and fast internet connections for browsing, streaming, or accessing geo-restricted content.
TorGuard
Price: From $4.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: TorGuard offers a 7-day money back guarantee.
Official website: www.torguard.net
TorGuard is best for individuals seeking high-level online privacy and security, particularly those who frequently download or stream content.
PureVPN has been a consistent performer in ensuring a secure and seamless online experience. Their massive network of servers globally ensures I always have a fast and reliable connection. The added security layers, like the Ozone feature, offer a reassured sense of privacy while browsing or streaming. It’s the epitome of what a VPN service should be, commanding a well-earned 5-star rating. – Alessandro Rossi
TorGuard has stood as a guardian in the virtual world, delivering a seamless blend of speed and security. Its performance, characterized by a plethora of servers worldwide and stellar customer service, has made my online journey smooth and secure. The ability to customize my experience to suit my needs further amplifies its position as a 5-star service in the VPN space. – Louise D.
PureVPN offers a substantial range of features paired with a considerable network of servers globally. While the service generally offers impressive speed and security, the user interface could see some improvements to enhance usability. It rightfully secures a 4-star rating. – Mason
TorGuard stands as a reliable option for tech enthusiasts, offering a range of customizable security options. Though robust, it might appear slightly complex for VPN newbies. A reliable choice with a deserved 4-star rating, particularly for users with a technical background. – Kimberly Santos
Pros & Cons
This part analyzes the benefits and drawbacks of these two Virtual Private Networks.
Winner is:
PureVPN comes out on top with its 2000+ servers globally, easy-to-use interface and robust security measures including 256-bit encryption, IP leak protection, and a kill switch. TorGuard, although offering more servers, falls short in user-friendliness and lacks some advanced features like split-tunneling. PureVPN also offers better pricing plans, making it an overall winner. However, TorGuard does have faster speeds and an anonymous IP feature, but these can't offset PureVPN's advantages.
PureVPN
Pros:
- Strong encryption: PureVPN uses AES-256 encryption to protect your data, which is considered to be the gold standard in security.
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity.
- Large server network: PureVPN has a large server network with over 6,500 servers in over 90 countries. This gives you a lot of options to choose when connecting to a VPN server.
- Unblocks streaming services: PureVPN can unblock streaming services like Netflix, Hulu, and BBC iPlayer. This is great if you want to watch your favorite shows and movies anywhere in the world.
- Supports torrenting: PureVPN supports torrenting on all of its servers. This means that you can download and upload files without worrying about being tracked or monitored.
- Easy to use: PureVPN has a user-friendly interface that makes it easy to set up and use.
Cons:
- Speeds can be inconsistent: In some cases, PureVPN's speeds can be inconsistent. This can be a problem if you are streaming or downloading large files.
- DNS leaks have been reported: There have been reports of DNS leaks with PureVPN. This means that your real IP address could be exposed if you are not using the kill switch feature.
- Customer support can be slow: Customer support with PureVPN can be slow to respond. This can be frustrating if you have a problem that you need help with.
TorGuard
Pros:
- Extensive global network: TorGuard has a large network of over 3,000 servers in over 50 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Robust security features: TorGuard uses strong encryption to protect your data, including AES-256 bit encryption. It also offers a number of other security features, such as DNS leak protection and a kill switch.
- Good for torrenting: TorGuard is a good choice for torrenting, as it offers dedicated servers for this purpose. These servers are optimized for high speeds and low latency, making them ideal for downloading large files.
- Customizable: TorGuard is highly customizable, giving you a lot of control over your VPN experience. You can choose the encryption level, the protocol, and even the specific server you want to connect to.
- Good customer support: TorGuard has a good customer support team that is available 24/7. They are responsive and helpful, and they can help you with any problems you may have.
Cons:
- Unintuitive user interface: The TorGuard user interface is not the most intuitive. It can be difficult to find what you're looking for, and the settings can be confusing.
- Not the best for streaming: TorGuard is not the best VPN for streaming, as it can have problems unblocking certain streaming services.
- No public audits: TorGuard has not been independently audited, which means that there is no way to verify its claims about security and privacy.
- Pricey: TorGuard is more expensive than some other VPNs.
Key Features
This section compares the overall features of PureVPN vs TorGuard.
PureVPN HQ and country of jurisdiction is Hong Kong, and PureVPN supports a wide range of platforms and devices including Windows, Mac, Linux, Android, iOS, routers, smart TVs, and other devices such as Amazon FireStick and gaming consoles.
TorGuard HQ and country of jurisdiction is United States, and TorGuard supports Windows, Mac, Linux, Android, and iOS. It also offers browser extensions for Chrome and Firefox.
Winner is:
PureVPN outperforms TorGuard with its user-friendly interface, higher server count (6500+ servers in 140+ countries), and dedicated streaming mode. It also offers an Internet Kill Switch and split tunneling. TorGuard, however, focuses more on technical features, which may be overwhelming for casual users. PureVPN also beats TorGuard in terms of pricing and customer support. Thus, for a balance of user-friendliness, security, and affordability, PureVPN takes the crown.
PureVPN
- Strong encryption: PureVPN uses AES-256 encryption to protect your data, which is considered to be the gold standard in security.
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity.
- Large server network: PureVPN has a large server network with over 6,500 servers in over 90 countries. This gives you a lot of options to choose when connecting to a VPN server.
- Unblocks streaming services: PureVPN can unblock streaming services like Netflix, Hulu, and BBC iPlayer. This is great if you want to watch your favorite shows and movies anywhere in the world.
- Supports torrenting: PureVPN supports torrenting on all of its servers. This means that you can download and upload files without worrying about being tracked or monitored.
- Double VPN: PureVPN's Double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection.
- Ad blocker: PureVPN's ad blocker blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Secure WiFi: PureVPN's Secure WiFi feature helps to protect your privacy when you connect to public WiFi networks.
TorGuard
- Extensive global network: TorGuard has a large network of over 3,000 servers in over 50 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Robust security features: TorGuard uses strong encryption to protect your data, including AES-256 bit encryption. It also offers a number of other security features, such as DNS leak protection and a kill switch.
- Good for torrenting: TorGuard is a good choice for torrenting, as it offers dedicated servers for this purpose. These servers are optimized for high speeds and low latency, making them ideal for downloading large files.
- Customizable: TorGuard is highly customizable, giving you a lot of control over your VPN experience. You can choose the encryption level, the protocol, and even the specific server you want to connect to.
- Good customer support: TorGuard has a good customer support team that is available 24/7. They are responsive and helpful, and they can help you with any problems you may have.
- Private VPN Cloud: TorGuard offers a Private VPN Cloud service that allows you to host your own VPN server. This is a great option for businesses or individuals who need a high level of security and privacy.
- No logs policy: TorGuard has a strict no-logs policy, which means that it does not collect or store any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Dedicated IP addresses: TorGuard offers dedicated IP addresses, which can be useful for businesses or individuals who need a consistent IP address. This can be helpful for things like online gaming or accessing websites that block VPNs.
Security Features
This section looks at important security features of PureVPN and TorGuard such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
PureVPN and TorGuard both offer robust security features. PureVPN excels with features like split tunneling, kill switch, no logging, and double VPN. It supports multiple VPN protocols and ensures no IP address or DNS leaks. TorGuard also provides strong protection, including adblocking and private DNS, but lacks features like Onion over VPN and obfuscated servers. Both VPNs are strong in their game, but considering the wider range of features and the no-logging policy, PureVPN takes the lead in this comparison.
PureVPN
- AES-256 encryption: PureVPN uses AES-256 encryption to protect your data, which is considered to be the gold standard in security. This means that your data is scrambled into gibberish that cannot be read by anyone without the encryption key.
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your browsing history, traffic data, and even the websites you visit cannot be tracked by PureVPN or anyone else.
- Double VPN: PureVPN's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some things, but not for others.
- Ad blocker: PureVPN's ad blocker blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Secure WiFi: PureVPN's Secure WiFi feature helps to protect your privacy when you connect to public WiFi networks. This is done by encrypting your traffic and preventing others snooping on it.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: PureVPN's DNS leak protection feature prevents your DNS requests being leaked to your ISP or other third parties.
- IPv6 leak protection: PureVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- AES-256 encryption: PureVPN uses AES-256 encryption, which is considered to be the gold standard in security. This means that your data is scrambled into gibberish that cannot be read by anyone without the encryption key.
- Double VPN: PureVPN's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- OpenVPN: PureVPN supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols.
- WireGuard: PureVPN also supports the WireGuard protocol, which is a newer and more efficient VPN protocol.
TorGuard
- AES-256 bit encryption: TorGuard uses strong encryption to protect your data, including AES-256 bit encryption. This is the same encryption that is used by banks and governments, and it is considered to be unbreakable.
- DNS leak protection: DNS leak protection prevents your real IP address leaking out, even if the VPN connection drops. This is important because it can prevent your ISP or other third parties tracking your online activity.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection is interrupted.
- No logs policy: TorGuard has a strict no-logs policy, which means that it does not collect or store any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Stealth VPN: Stealth VPN is a feature that masks your VPN traffic so that it looks like regular internet traffic. This can be useful for bypassing censorship or accessing websites that block VPNs.
- Private DNS: TorGuard offers a private DNS service that prevents your ISP or other third parties seeing the websites you visit.
- Tor over VPN: TorGuard allows you to connect to the Tor network through its VPN servers. This provides an additional layer of security and anonymity.
- AES-256 bit encryption: TorGuard uses AES-256 bit encryption, which is considered to be unbreakable. This is the same encryption that is used by banks and governments.
- SHA-512 authentication: TorGuard uses SHA-512 authentication, which is a secure way to verify the authenticity of the VPN server.
- Perfect Forward Secrecy: TorGuard uses Perfect Forward Secrecy, which means that each session uses a unique encryption key. This makes it more difficult for attackers to decrypt your traffic even if they manage to break the encryption for one session.
- Multiple protocols: TorGuard supports multiple VPN protocols, including OpenVPN, WireGuard, and IKEv2. This allows you to choose the protocol that best suits your needs.
- Obfuscated servers: TorGuard offers obfuscated servers that can be used to bypass censorship or hide your VPN usage your ISP.
Privacy Features
This section looks at the privacy features of TorGuard vs PureVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
PureVPN, based in Hong Kong, adheres to a strict no-log policy, audited independently by Altius IT, ensuring privacy. Although TorGuard is also no-log, it lacks independent auditing. PureVPN provides private browsing, crypto payments support, and isn't under Five eyes jurisdiction. TorGuard, based in the US (a Five eyes member), offers similar features but falls short in data jurisdiction. While both are strong, PureVPN’s independent auditing and safer jurisdiction make it the superior choice for online privacy.
PureVPN
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your browsing history, traffic data, and even the websites you visit cannot be tracked by PureVPN or anyone else.
- Private DNS: PureVPN uses private DNS servers to prevent your DNS requests being intercepted by third parties.
- Tor over VPN: PureVPN allows you to connect to the Tor network through its VPN servers. This can help to further protect your privacy and anonymity.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some things, but not for others.
- Ad blocker: PureVPN's ad blocker blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Secure WiFi: PureVPN's Secure WiFi feature helps to protect your privacy when you connect to public WiFi networks. This is done by encrypting your traffic and preventing others snooping on it.
- No connection logs: PureVPN does not keep any records of your connection logs, which means that they do not store information about the websites you visit, the amount of data you transfer, or the time and duration of your VPN sessions.
- No traffic logs: PureVPN does not keep any traffic logs, which means that they do not store information about the content of your online activity.
- No IP logs: PureVPN does not keep any IP logs, which means that they do not store information about your real IP address.
- No DNS logs: PureVPN does not keep any DNS logs, which means that they do not store information about the websites you visit.
- No payment logs: PureVPN does not keep any payment logs, which means that they do not store information about your payment methods.
TorGuard
- No logs policy: TorGuard has a strict no-logs policy, which means that it does not collect or store any data about your online activity. This means that your privacy is protected even if the VPN is ever hacked.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection is interrupted.
- DNS leak protection: DNS leak protection prevents your real IP address leaking out, even if the VPN connection drops. This is important because it can prevent your ISP or other third parties tracking your online activity.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Stealth VPN: Stealth VPN is a feature that masks your VPN traffic so that it looks like regular internet traffic. This can be useful for bypassing censorship or accessing websites that block VPNs.
- Private DNS: TorGuard offers a private DNS service that prevents your ISP or other third parties seeing the websites you visit.
- Tor over VPN: TorGuard allows you to connect to the Tor network through its VPN servers. This provides an additional layer of security and anonymity.
- No connection logs: TorGuard does not keep any records of your VPN connections, including the time, date, duration, or destination of your connections.
- No traffic logs: TorGuard does not keep any records of your internet traffic, including the websites you visit, the files you download, or the amount of data you transfer.
- No DNS logs: TorGuard does not keep any records of your DNS requests, which are the queries your computer makes to translate domain names into IP addresses.
- No payment logs: TorGuard does not keep any records of your payment information, such as your credit card number or PayPal account information.
Speed Features
This section explores the speed features of PureVPN and TorGuard when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
PureVPN and TorGuard are both robust VPN options, but when it comes to speed, PureVPN takes the lead. Independent tests show that PureVPN consistently offers higher download and upload speeds across a range of servers worldwide. While TorGuard performs adequately, users may experience slower speeds, particularly during peak times. PureVPN also outshines TorGuard in handling streaming sites and torrenting, providing fast, uninterrupted viewing and downloading. Thus, for a balance of speed, reliability, and performance, PureVPN is the clear winner.
PureVPN
- Large server network: PureVPN has a large server network with over 6,500 servers in over 90 countries. This gives you a lot of options to choose when connecting to a VPN server.
- P2P-optimized servers: PureVPN has dedicated P2P-optimized servers for torrenting. This means that you can download and upload files without worrying about being throttled or blocked.
- Dedicated IP addresses: PureVPN offers dedicated IP addresses for an additional fee. This can be useful if you need to maintain a consistent IP address for things like gaming or streaming.
- Obfuscated servers: PureVPN offers obfuscated servers that can help you to bypass censorship and geo-restrictions.
- Double VPN servers: PureVPN offers double VPN servers that encrypt your traffic twice, making it even more secure.
- Tor over VPN: PureVPN allows you to connect to the Tor network through its VPN servers. This can help to further protect your privacy and anonymity.
- 10Gbit connection speeds: PureVPN claims that all of its servers have 10Gbit connection speeds, which should provide you with fast and reliable connections.
- Multiple protocols: PureVPN supports a variety of VPN protocols, including OpenVPN, WireGuard, IKEv2, and L2TP/IPSec. Different protocols have different tradeoffs between speed and security.
- Smart server selection: PureVPN's smart server selection feature can help you to choose the fastest available server for your location.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some things, but not for others.
TorGuard
- 3,000+ servers in 50+ countries: TorGuard has a large network of over 3,000 servers in over 50 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Dedicated IP addresses: TorGuard offers dedicated IP addresses, which can be useful for businesses or individuals who need a consistent IP address. This can be helpful for things like online gaming or accessing websites that block VPNs.
- Obfuscated servers: TorGuard offers obfuscated servers that can be used to bypass censorship or hide your VPN usage your ISP. Obfuscated servers use a special technique to disguise their traffic, making it look like regular internet traffic. This can be useful for users in countries with strict internet censorship or for users who want to hide their VPN usage their ISP.
- P2P-optimized servers: TorGuard has P2P-optimized servers that are designed for torrenting. These servers are located in countries where torrenting is legal and they have high bandwidth and low latency.
- Streaming-optimized servers: TorGuard has streaming-optimized servers that are designed for streaming video and audio. These servers are located in countries where the content you want to watch is available and they have high bandwidth and low latency.
- Private VPN Cloud: TorGuard offers a Private VPN Cloud service that allows you to host your own VPN server. This is a great option for businesses or individuals who need a high level of security and privacy.
- Unlimited bandwidth and speeds: TorGuard offers unlimited bandwidth and speeds, which means that you can download and upload as much data as you want without any restrictions.
- WireGuard protocol: TorGuard supports the WireGuard protocol, which is one of the fastest VPN protocols available.
- Optimized servers: TorGuard has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your needs.
- Automatic server selection: TorGuard's automatic server selection feature will automatically connect you to the fastest server available.
- Kill switch: TorGuard's kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection is interrupted.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by PureVPN versus TorGuard.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
PureVPN and TorGuard both offer robust torrenting support with P2P optimized servers. However, PureVPN stands out with its dedicated IP option, providing a more stable connection for torrenting. For unblocking streaming services, PureVPN also excels with its ability to bypass geo-restrictions on services like Netflix, BBC iPlayer, and Hulu, while TorGuard often struggles with these tasks. In terms of unblocking streaming services and use for torrenting, PureVPN is the clear winner.
PureVPN
- Unblocks streaming services: PureVPN can unblock streaming services like Netflix, Hulu, and BBC iPlayer. This is great if you want to watch your favorite shows and movies anywhere in the world.
- Dedicated streaming servers: PureVPN has dedicated streaming servers for popular streaming services. This means that you can get the best possible streaming experience without having to worry about buffering or lag.
- High-speed streaming: PureVPN uses a variety of technologies to ensure that you get the best possible streaming experience. This includes using high-speed servers and optimizing your connection for streaming.
- No bandwidth throttling: PureVPN does not throttle your bandwidth, so you can stream as much as you want without having to worry about your speeds being slowed down.
- No DNS leaks: PureVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP or other third parties. This ensures that your streaming activity remains private.
- Supports P2P: PureVPN supports P2P file sharing, which means that you can use it to download and upload torrents.
- Dedicated P2P servers: PureVPN has dedicated P2P servers that are optimized for torrenting. This means that you can get the best possible speeds and performance when torrenting.
- No bandwidth throttling: PureVPN does not throttle your bandwidth when you are torrenting, so you can download and upload as much as you want without having to worry about your speeds being slowed down.
- No logs: PureVPN does not keep any logs of your torrenting activity, so you can be sure that your privacy is protected.
- Kill switch: PureVPN's kill switch will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
TorGuard
- Streaming-optimized servers: TorGuard has streaming-optimized servers that are designed for streaming video and audio. These servers are located in countries where the content you want to watch is available and they have high bandwidth and low latency.
- Unblock geo-restricted content: TorGuard can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This is because TorGuard has servers located in different countries, so you can connect to a server in the country where the content you want to watch is available.
- No buffering or lag: TorGuard's streaming servers are designed to provide smooth and uninterrupted streaming. This means that you should not experience any buffering or lag when streaming video or audio.
- Wide variety of supported devices: TorGuard is compatible with a wide variety of devices, including Windows, Mac, Linux, iOS, and Android. This means that you can use TorGuard to stream on your computer, smartphone, or tablet.
- Easy to use: TorGuard is easy to use, even for beginners. The software has a user-friendly interface that makes it easy to connect to a server and start streaming.
- P2P-optimized servers: TorGuard has P2P-optimized servers that are designed for torrenting. These servers are located in countries where torrenting is legal and they have high bandwidth and low latency.
- Unblock torrent sites: TorGuard can unblock torrent sites, such as The Pirate Bay and RARBG. This is because TorGuard has servers located in different countries, so you can connect to a server in a country where the torrent site is not blocked.
- Protect your privacy: TorGuard's strong encryption and no-logging policy protect your privacy when torrenting. This means that your ISP or other third parties cannot track your torrenting activity.
- Easy to use: TorGuard is easy to use, even for beginners. The software has a user-friendly interface that makes it easy to connect to a server and start torrenting.
Support Features
This section looks at what kind of customer support you can expect from TorGuard versus PureVPN.
Winner is:
PureVPN's customer support stands out with its 24/7 availability via live chat, a comprehensive knowledge base, and prompt email responses. In contrast, TorGuard offers email support and a ticket system, but lacks live chat, making help less immediate. Despite TorGuard having an extensive knowledge base, the immediacy and accessibility of PureVPN's support make it superior. Therefore, in terms of customer support, PureVPN is the clear winner due to its more comprehensive and readily available support options.
PureVPN
- 24/7 live chat: PureVPN offers 24/7 live chat support. This means that you can get help a customer service representative at any time of the day or night.
- Email support: PureVPN also offers email support. This is a good option if you need to provide more details about your issue.
- Knowledge base: PureVPN has a comprehensive knowledge base that covers a wide range of topics. This is a good resource if you can't find the answer to your question in the live chat or email support.
- Ticket system: PureVPN also has a ticket system. This is a good option if you need to submit a more complex issue.
- Social media: PureVPN is also active on social media. You can reach out to them on Twitter or Facebook if you have a question or issue.
TorGuard
- 24/7 customer support: TorGuard offers 24/7 customer support, which means that you can get help a live person at any time of the day or night.
- Live chat: TorGuard offers live chat support, which is a quick and convenient way to get help a customer support representative.
- Email support: TorGuard also offers email support, which is a good option if you need to provide more detailed information about your issue.
- Knowledge base: TorGuard has a comprehensive knowledge base that includes articles and tutorials on a variety of topics, such as how to install TorGuard, how to use TorGuard, and how to troubleshoot common problems.
- Community forum: TorGuard also has a community forum where you can ask questions and get help other TorGuard users.
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