Diving into the world of VPNs, PureVPN and Hide My Ass (HMA) are prominent contenders. This article provides a detailed comparison of PureVPN vs Hide My Ass (HMA), highlighting their unique features, strengths, and potential drawbacks. Choosing between these two can be tricky, given their high repute and robust offerings in the VPN industry.
Overview
In this thorough comparison, we’ll delve into two VPN giants: PureVPN and Hide My Ass (HMA). From their robust security measures, uncompromising privacy policies, to speed performance, we’ll dissect each aspect in detail. Learn how PureVPN‘s expansive server network stacks against HMA’s user-friendly interface. Find out which one offers the perfect blend of security, privacy, and speed that meets your demands. Let’s dive right in!
PureVPN
Price: From $2.29/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: PureVPN offers a 31-day money-back guarantee.
Official website: www.purevpn.com
PureVPN is best for individuals and businesses who want secure, reliable, and fast internet connections for browsing, streaming, or accessing geo-restricted content.
Hide My Ass
Price: From $2.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: HMA offers a 30-day money-back guarantee.
Official website: www.hidemyass.com
Hide My Ass (HMA) is best for individuals and businesses seeking robust, user-friendly online privacy and security solutions.
PureVPN has been a consistent performer in ensuring a secure and seamless online experience. Their massive network of servers globally ensures I always have a fast and reliable connection. The added security layers, like the Ozone feature, offer a reassured sense of privacy while browsing or streaming. It’s the epitome of what a VPN service should be, commanding a well-earned 5-star rating. – Alessandro Rossi
HMA VPN brings to the table a delightful blend of speed and security, characterized by a vast network of servers globally. The service offers a fun and user-friendly interface without compromising on security. It’s a VPN service that balances fun and functionality beautifully, earning a hearty 5-star rating. – Léa
PureVPN offers a substantial range of features paired with a considerable network of servers globally. While the service generally offers impressive speed and security, the user interface could see some improvements to enhance usability. It rightfully secures a 4-star rating. – Mason
HMA VPN offers a vibrant and user-friendly solution, balancing speed and security adeptly. Despite its attractive interface, a more stringent logging policy would enhance user trust. Demonstrating a dynamic approach, it is worthy of a 4-star review. – Min-Jun K.
Pros & Cons
This segment delves into the pros and cons of these two VPN services.
Winner is:
PureVPN boasts more than 6500 servers across 140+ countries, offering exceptional global coverage. It has robust security features, including 256-bit encryption, a kill switch, and supports OpenVPN. However, it's slower than HMA. Hide My Ass offers faster speeds and user-friendly apps, but it has a smaller server network and has had privacy issues in the past. Considering privacy, server coverage, and security, the overall winner is PureVPN.
PureVPN
Pros:
- Strong encryption: PureVPN uses AES-256 encryption to protect your data, which is considered to be the gold standard in security.
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity.
- Large server network: PureVPN has a large server network with over 6,500 servers in over 90 countries. This gives you a lot of options to choose when connecting to a VPN server.
- Unblocks streaming services: PureVPN can unblock streaming services like Netflix, Hulu, and BBC iPlayer. This is great if you want to watch your favorite shows and movies anywhere in the world.
- Supports torrenting: PureVPN supports torrenting on all of its servers. This means that you can download and upload files without worrying about being tracked or monitored.
- Easy to use: PureVPN has a user-friendly interface that makes it easy to set up and use.
Cons:
- Speeds can be inconsistent: In some cases, PureVPN's speeds can be inconsistent. This can be a problem if you are streaming or downloading large files.
- DNS leaks have been reported: There have been reports of DNS leaks with PureVPN. This means that your real IP address could be exposed if you are not using the kill switch feature.
- Customer support can be slow: Customer support with PureVPN can be slow to respond. This can be frustrating if you have a problem that you need help with.
Hide My Ass
Pros:
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- 30-day money-back guarantee: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Cons:
- Some users have reported slow speeds in some countries: This is a common issue with VPNs, and it can be due to a number of factors, such as the distance between your device and the VPN server, the amount of traffic on the server, and the VPN's own network congestion.
- The company is based in the United Kingdom, which is part of the 5/9/14 Eyes alliance: This means that the UK government may be able to force HMA to hand over user data under certain circumstances.
- There have been some privacy concerns about the company in the past: In 2011, HMA was acquired by Avast, a Czech cybersecurity company. Avast has been criticized for its privacy practices in the past, and some users have concerns that HMA's privacy policies could change as a result of the acquisition.
Key Features
This section compares the overall features of PureVPN vs Hide My Ass (HMA).
PureVPN HQ and country of jurisdiction is Hong Kong, and PureVPN supports a wide range of platforms and devices including Windows, Mac, Linux, Android, iOS, routers, smart TVs, and other devices such as Amazon FireStick and gaming consoles.
Hide My Ass (HMA) HQ and country of jurisdiction is United Kingdom, and Hide My Ass (HMA) supports Windows, Mac, Linux, Android, and iOS platforms and devices.
Winner is:
PureVPN outshines Hide My Ass (HMA) with its massive 6500+ server network across 140 countries, compared to HMA's 290+ locations. PureVPN also offers better value with its affordable pricing plans, advanced security features like 256-bit encryption, and a dedicated no-log policy. While HMA has strong security and wide compatibility, it falls short with a less robust no-logging policy. Hence, for comprehensive security, global reach, and assured privacy, PureVPN is the clear winner.
PureVPN
- Strong encryption: PureVPN uses AES-256 encryption to protect your data, which is considered to be the gold standard in security.
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity.
- Large server network: PureVPN has a large server network with over 6,500 servers in over 90 countries. This gives you a lot of options to choose when connecting to a VPN server.
- Unblocks streaming services: PureVPN can unblock streaming services like Netflix, Hulu, and BBC iPlayer. This is great if you want to watch your favorite shows and movies anywhere in the world.
- Supports torrenting: PureVPN supports torrenting on all of its servers. This means that you can download and upload files without worrying about being tracked or monitored.
- Double VPN: PureVPN's Double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection.
- Ad blocker: PureVPN's ad blocker blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Secure WiFi: PureVPN's Secure WiFi feature helps to protect your privacy when you connect to public WiFi networks.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
Security Features
This section looks at important security features of PureVPN and Hide My Ass (HMA) such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
PureVPN and Hide My Ass (HMA) both offer robust VPN security features. PureVPN boasts of multiple VPN protocols, IP/DNS leak protection, a no-logging policy, split tunneling, and a kill switch. HMA, on the other hand, provides similar features but lacks the double VPN and Onion over VPN options. Both don't offer private DNS, adblocking, data tracking, and obfuscated servers. PureVPN, however, edges ahead with its advanced features like split tunneling and a wider range of VPN protocols, making it a more versatile and secure option. Winner: PureVPN.
PureVPN
- AES-256 encryption: PureVPN uses AES-256 encryption to protect your data, which is considered to be the gold standard in security. This means that your data is scrambled into gibberish that cannot be read by anyone without the encryption key.
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your browsing history, traffic data, and even the websites you visit cannot be tracked by PureVPN or anyone else.
- Double VPN: PureVPN's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some things, but not for others.
- Ad blocker: PureVPN's ad blocker blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Secure WiFi: PureVPN's Secure WiFi feature helps to protect your privacy when you connect to public WiFi networks. This is done by encrypting your traffic and preventing others snooping on it.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: PureVPN's DNS leak protection feature prevents your DNS requests being leaked to your ISP or other third parties.
- IPv6 leak protection: PureVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- AES-256 encryption: PureVPN uses AES-256 encryption, which is considered to be the gold standard in security. This means that your data is scrambled into gibberish that cannot be read by anyone without the encryption key.
- Double VPN: PureVPN's Double VPN feature encrypts your traffic twice, making it even more secure. This is done by routing your traffic through two VPN servers instead of one.
- OpenVPN: PureVPN supports the OpenVPN protocol, which is considered to be one of the most secure VPN protocols.
- WireGuard: PureVPN also supports the WireGuard protocol, which is a newer and more efficient VPN protocol.
Hide My Ass
- Military-grade encryption: HMA uses military-grade encryption to protect your data. This means that your traffic is encrypted with a 256-bit key, which is considered to be unbreakable.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- 256-bit encryption: HMA uses 256-bit encryption, which is considered to be unbreakable. This means that your traffic is encrypted with a key that is 256 bits long.
- AES-256: HMA uses the AES-256 cipher, which is one of the most secure ciphers available.
- ChaCha20/Poly1305: HMA also supports the ChaCha20/Poly1305 cipher, which is a newer and more secure cipher than AES-256.
- OpenVPN: HMA supports the OpenVPN protocol, which is one of the most secure VPN protocols available.
- IPSec/IKEv2: HMA also supports the IPSec/IKEv2 protocol, which is a more secure protocol than OpenVPN.
- WireGuard: HMA is one of the few VPN services that supports WireGuard, which is a new and very fast VPN protocol.
Privacy Features
This section looks at the privacy features of Hide My Ass (HMA) vs PureVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
PureVPN, headquartered in Hong Kong, offers a strict no-log policy, independently audited privacy protection, and supports crypto payments. However, it's not part of the Five Eyes intelligence alliance. On the other hand, HMA, based in the UK (a Five Eyes country), logs connection times and data usage. It does not support crypto payments but features private browsing. Given these factors, PureVPN clearly wins in terms of privacy features.
PureVPN
- No logs policy: PureVPN claims to have a strict no-logs policy, which means that it does not collect any data about your online activity. This means that your browsing history, traffic data, and even the websites you visit cannot be tracked by PureVPN or anyone else.
- Private DNS: PureVPN uses private DNS servers to prevent your DNS requests being intercepted by third parties.
- Tor over VPN: PureVPN allows you to connect to the Tor network through its VPN servers. This can help to further protect your privacy and anonymity.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some things, but not for others.
- Ad blocker: PureVPN's ad blocker blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Secure WiFi: PureVPN's Secure WiFi feature helps to protect your privacy when you connect to public WiFi networks. This is done by encrypting your traffic and preventing others snooping on it.
- No connection logs: PureVPN does not keep any records of your connection logs, which means that they do not store information about the websites you visit, the amount of data you transfer, or the time and duration of your VPN sessions.
- No traffic logs: PureVPN does not keep any traffic logs, which means that they do not store information about the content of your online activity.
- No IP logs: PureVPN does not keep any IP logs, which means that they do not store information about your real IP address.
- No DNS logs: PureVPN does not keep any DNS logs, which means that they do not store information about the websites you visit.
- No payment logs: PureVPN does not keep any payment logs, which means that they do not store information about your payment methods.
Hide My Ass
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN. This includes your IP address, traffic data, and browsing history.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Anonymous payment: HMA accepts anonymous payments, such as Bitcoin, which makes it more difficult to track your activity.
- No IP address logs: HMA does not store any information about your IP address, including your original IP address, the IP address of the VPN server you are connected to, or the IP addresses of the websites you visit.
- No traffic logs: HMA does not store any information about your traffic data, including the websites you visit, the files you download, or the amount of data you transfer.
- No DNS logs: HMA does not store any information about your DNS queries, which are the requests your device makes to translate domain names into IP addresses.
- No session logs: HMA does not store any information about your VPN sessions, including the start and end time of your sessions, the number of bytes transferred, or the VPN servers you connected to.
- No payment logs: HMA does not store any information about your payment methods, including your credit card number or PayPal account information.
Speed Features
This section explores the speed features of PureVPN and Hide My Ass (HMA) when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
PureVPN boasts an impressive server speed with third-party tests showing an average download speed of 91.51 Mbps and upload speed of 90.64 Mbps. Its quick performance on streaming sites and torrenting is also commendable. On the other hand, Hide My Ass (HMA) has decent speed but falls short with an average download speed of 70.50 Mbps and an upload speed of 40.30 Mbps. While HMA performs adequately on streaming sites, it falters on torrenting speeds. Thus, in terms of speed features, PureVPN emerges as the overall winner.
PureVPN
- Large server network: PureVPN has a large server network with over 6,500 servers in over 90 countries. This gives you a lot of options to choose when connecting to a VPN server.
- P2P-optimized servers: PureVPN has dedicated P2P-optimized servers for torrenting. This means that you can download and upload files without worrying about being throttled or blocked.
- Dedicated IP addresses: PureVPN offers dedicated IP addresses for an additional fee. This can be useful if you need to maintain a consistent IP address for things like gaming or streaming.
- Obfuscated servers: PureVPN offers obfuscated servers that can help you to bypass censorship and geo-restrictions.
- Double VPN servers: PureVPN offers double VPN servers that encrypt your traffic twice, making it even more secure.
- Tor over VPN: PureVPN allows you to connect to the Tor network through its VPN servers. This can help to further protect your privacy and anonymity.
- 10Gbit connection speeds: PureVPN claims that all of its servers have 10Gbit connection speeds, which should provide you with fast and reliable connections.
- Multiple protocols: PureVPN supports a variety of VPN protocols, including OpenVPN, WireGuard, IKEv2, and L2TP/IPSec. Different protocols have different tradeoffs between speed and security.
- Smart server selection: PureVPN's smart server selection feature can help you to choose the fastest available server for your location.
- Kill switch: PureVPN's kill switch feature will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: PureVPN's split tunneling feature allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some things, but not for others.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- P2P-optimized servers: HMA has P2P-optimized servers that are designed for torrenting. These servers have high bandwidth and low latency, which is ideal for torrenting.
- Obfuscated servers: HMA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Tor over VPN servers: HMA has Tor over VPN servers that allow you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Multi-hop connections: HMA allows you to connect to multiple VPN servers in a row. This provides an extra layer of security and anonymity.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are connected to the VPN. This is important for gaming and other activities that require real-time communication.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by PureVPN versus Hide My Ass (HMA).
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
PureVPN has an edge over HMA in unblocking streaming services, with reliable access to Netflix, Hulu, and other popular platforms. In terms of torrenting, both support P2P sharing, but PureVPN offers a larger network of servers and split tunneling feature. HMA, on the other hand, has a user-friendly interface and strong encryption but has had privacy issues in the past. Considering overall performance, unblocking abilities, and privacy for torrenting, PureVPN stands out as the winner.
PureVPN
- Unblocks streaming services: PureVPN can unblock streaming services like Netflix, Hulu, and BBC iPlayer. This is great if you want to watch your favorite shows and movies anywhere in the world.
- Dedicated streaming servers: PureVPN has dedicated streaming servers for popular streaming services. This means that you can get the best possible streaming experience without having to worry about buffering or lag.
- High-speed streaming: PureVPN uses a variety of technologies to ensure that you get the best possible streaming experience. This includes using high-speed servers and optimizing your connection for streaming.
- No bandwidth throttling: PureVPN does not throttle your bandwidth, so you can stream as much as you want without having to worry about your speeds being slowed down.
- No DNS leaks: PureVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP or other third parties. This ensures that your streaming activity remains private.
- Supports P2P: PureVPN supports P2P file sharing, which means that you can use it to download and upload torrents.
- Dedicated P2P servers: PureVPN has dedicated P2P servers that are optimized for torrenting. This means that you can get the best possible speeds and performance when torrenting.
- No bandwidth throttling: PureVPN does not throttle your bandwidth when you are torrenting, so you can download and upload as much as you want without having to worry about your speeds being slowed down.
- No logs: PureVPN does not keep any logs of your torrenting activity, so you can be sure that your privacy is protected.
- Kill switch: PureVPN's kill switch will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Hide My Ass
- Unblock geo-restricted content: HMA can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: HMA has fast speeds, which is important for streaming. This means that you can watch your videos without buffering or lag.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are streaming. This is important for streaming live events.
- Optimized servers: HMA has optimized servers for streaming. These servers are located close to popular streaming services, which can help to improve speeds and performance.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
- Unlimited bandwidth: HMA offers unlimited bandwidth for torrenting, so you can download as much as you want without worrying about throttling or data caps.
- No speed limits: HMA does not impose any speed limits on torrenting, so you can get the fastest possible speeds.
- P2P-optimized servers: HMA has a number of P2P-optimized servers that are specifically designed for torrenting. These servers offer the best speeds and performance for torrenting.
- Strict no-logs policy: HMA has a strict no-logs policy, which means that they do not store any data about your torrenting activity. This means that you can be confident that your privacy is protected.
- Kill switch: HMA has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Hide My Ass (HMA) versus PureVPN.
Winner is:
Customer support is vital in a VPN service as it ensures users can quickly resolve issues and maintain their online privacy. PureVPN excels with its 24/7 live chat support, vast knowledge base, and efficient email support. On the other hand, Hide My Ass (HMA) also offers good support, but it falls short in comparison, with customer reviews indicating slower response times. Therefore, with more consistent and superior user reviews, PureVPN is the clear winner in providing the best customer support.
PureVPN
- 24/7 live chat: PureVPN offers 24/7 live chat support. This means that you can get help a customer service representative at any time of the day or night.
- Email support: PureVPN also offers email support. This is a good option if you need to provide more details about your issue.
- Knowledge base: PureVPN has a comprehensive knowledge base that covers a wide range of topics. This is a good resource if you can't find the answer to your question in the live chat or email support.
- Ticket system: PureVPN also has a ticket system. This is a good option if you need to submit a more complex issue.
- Social media: PureVPN is also active on social media. You can reach out to them on Twitter or Facebook if you have a question or issue.
Hide My Ass
- 24/7 live chat support: This is the quickest way to get help HMA support. The representatives are knowledgeable and helpful, and they can usually resolve your issue in a few minutes.
- Email support: If you prefer to communicate by email, HMA support will get back to you within 24 hours.
- Knowledge base: The HMA knowledge base is a great resource for finding answers to common questions. The articles are well-written and easy to understand.
- Tutorials: The HMA tutorials can help you get started with the service, even if you're not a tech-savvy person.
- Refund policy: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free. If you're not satisfied with it, you can cancel your subscription and get a full refund.
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