In the world of virtual private networks (VPNs), ProtonVPN and Kaspersky VPN are notable contenders. Both offer robust security measures and user-friendly interfaces, but each has unique features that set them apart. In this ProtonVPN vs Kaspersky VPN comparison, we delve into the specifics of each platform to help you make an informed choice.
Overview
Dive into our thorough comparison of ProtonVPN and Kaspersky VPN, two heavyweights in the realm of online security and privacy. We’ll dissect their privacy policies, scrutinize their security protocols, and test their speed capabilities. Whether you’re a casual surfer or a privacy enthusiast, our in-depth analysis will help you make an informed choice. Don’t compromise on your digital safety – find out which VPN can best safeguard your online life.
ProtonVPN
Price: From $4.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: ProtonVPN offers a 30-day money-back guarantee.
Official website: www.protonvpn.com
ProtonVPN is best for individuals seeking high-level privacy and security online, including those who frequently use public Wi-Fi networks or want to keep their browsing history private.
Kaspersky VPN
Price: From $4.99/month
Trustpilot Rating: 4.1 out of 5 stars
Refund Policy: Kaspersky VPN provides a 30-day money back guarantee.
Official website: www.kaspersky.com/vpn
Kaspersky VPN is best for individuals and businesses who want to ensure their online activities are secure and private, especially when using unsecured public Wi-Fi networks.
ProtonVPN, with its Swiss heritage, brings a remarkable level of precision and quality to the VPN landscape. Its focus on security and privacy is monumental, offering features such as Secure Core servers that go the extra mile in protecting user data. I have felt a sense of true online freedom and security while using this service, making it a bona fide 5-star VPN service! – Olivier
Kaspersky VPN leverages its rich heritage in cybersecurity to offer a VPN service that is both secure and reliable. Its focus on user privacy and security is notable, providing a safe haven for online activities. Its consistent performance and strong commitment to user privacy make it a solid choice, earning it a well-deserved 5-star rating. – Yuki H.
ProtonVPN, backed by proven security experts, offers a secure and private VPN service, focusing on transparency and high-grade encryption. While it maintains a strong security posture, it comes at a premium price range, which might be a hurdle for some users. A reputable service warranting a 4-star review. – Hiro T.
Kaspersky VPN carries the legacy of Kaspersky’s security solutions into the VPN space, presenting a solid choice for online privacy. While the basics are covered well, a broader server network would add value to its offerings. A reliable option that holds a 4-star review. – Carlos
Pros & Cons
This part delves into the advantages and disadvantages of these two Virtual Private Networks.
Winner is:
ProtonVPN excels in privacy, with a strict no-logs policy and strong encryption, while Kaspersky VPN's logging policy is less transparent. ProtonVPN offers more servers and countries, enhancing speed and reliability. Kaspersky shines in its user-friendly interface but falls short in its limited server network. Although Kaspersky is cheaper, ProtonVPN's superior privacy, security and broader server offering make it the overall winner.
ProtonVPN
Pros:
- Strong security: ProtonVPN uses strong encryption and other security features to protect your privacy.
- No logs policy: ProtonVPN does not collect or store any logs of your online activity.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts.
- Secure core servers: ProtonVPN has secure core servers that are located in privacy-friendly countries.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Free plan: ProtonVPN offers a free plan that includes limited features and bandwidth.
- Good customer support: ProtonVPN offers live chat support, email support, and a knowledge base.
Cons:
- Speed: ProtonVPN's speeds can be slow at times, especially during peak usage hours.
- Limited server network: ProtonVPN has a smaller server network than some other VPN providers.
- No dedicated IP addresses: ProtonVPN does not offer dedicated IP addresses, which can be useful for some tasks, such as torrenting.
- Not available in all countries: ProtonVPN is not available in all countries.
Kaspersky VPN
Pros:
- Secure: Kaspersky VPN uses strong encryption to protect your data prying eyes.
- Fast: Kaspersky VPN has fast speeds, so you can stream videos, download files, and browse the web without lag.
- Affordable: Kaspersky VPN is very affordable, especially for the annual plan.
- Easy to use: Kaspersky VPN is easy to set up and use, even for beginners.
- P2P support: Kaspersky VPN allows P2P file sharing, so you can torrent safely and anonymously.
- 30-day money-back guarantee: You can try Kaspersky VPN for 30 days risk-free.
Cons:
- Limited server locations: Kaspersky VPN has a limited number of server locations, so you may not be able to connect to the server you want.
- Privacy concerns: Kaspersky VPN is owned by a Russian company, which some people may find concerning due to the country's history of government surveillance.
- Logging: Kaspersky VPN logs some user data, such as the IP addresses of the websites you visit.
- No kill switch: The free version of Kaspersky VPN does not have a kill switch, which can be a security risk.
Key Features
This section compares the overall features of ProtonVPN vs Kaspersky VPN.
ProtonVPN HQ and country of jurisdiction is Switzerland, and ProtonVPN supports Windows, Mac, Linux, Android, and iOS.
Kaspersky VPN HQ and country of jurisdiction is Russia, and Kaspersky VPN supports Windows, Mac, Android and iOS.
Winner is:
ProtonVPN excels with its high-level encryption, no-logs policy, and ability to bypass geo-restrictions, making it a top choice for online privacy and streaming. Kaspersky VPN, while offering decent security, lacks in privacy due to some data logging. Also, it struggles with unblocking content. Therefore, ProtonVPN takes the win for its superior privacy, security, and streaming capabilities.
ProtonVPN
- Swiss privacy: ProtonVPN is based in Switzerland, a country with strong privacy laws. This means that ProtonVPN is not legally required to keep any logs of its users' activity.
- No logs policy: ProtonVPN has a strict no-logs policy, which means that it does not collect or store any information about its users' online activity, including their IP addresses, browsing history, or traffic data.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts to ensure that it is secure.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- P2P support: ProtonVPN supports P2P file sharing, so you can download and share files without fear of being tracked or monitored.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Easy to use: ProtonVPN is easy to use, even for beginners. It has a user-friendly interface and is available for all major platforms.
Kaspersky VPN
- Strong encryption: Kaspersky VPN uses 256-bit AES encryption to protect your data prying eyes. This is the same encryption standard used by banks and government agencies.
- Fast speeds: Kaspersky VPN has fast speeds, so you can stream videos, download files, and browse the web without lag.
- Affordable: Kaspersky VPN is very affordable, especially for the annual plan.
- Easy to use: Kaspersky VPN is easy to set up and use, even for beginners.
- P2P support: Kaspersky VPN allows P2P file sharing, so you can torrent safely and anonymously.
- 30-day money-back guarantee: You can try Kaspersky VPN for 30 days risk-free.
Security Features
This section looks at important security features of ProtonVPN and Kaspersky VPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
ProtonVPN boasts a Swiss-based jurisdiction, strict no-logs policy, robust encryption with IKEv2/IPSec and OpenVPN protocols, DNS leak protection, and a built-in Kill Switch. It offers Split Tunneling, Tor over VPN, and secure Core servers for added privacy. Conversely, Kaspersky VPN offers the basic AES-256 encryption, IP/DNS leak protection, but lacks a no-logs policy, Split Tunneling, and advanced privacy features. It uses the less secure OpenVPN and WireGuard protocols. While both have merit, the winner for comprehensive security features is ProtonVPN.
ProtonVPN
- Strong encryption: ProtonVPN uses strong encryption to protect your data, including AES-256 encryption and the OpenVPN protocol.
- No logs policy: ProtonVPN does not collect or store any logs of your online activity, including your IP address, browsing history, or traffic data.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts to ensure that it is secure.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Secure handshake: ProtonVPN uses a secure handshake to authenticate the connection between your device and the VPN server. This helps to prevent man-in-the-middle attacks.
- Hardware security modules: ProtonVPN uses hardware security modules (HSMs) to protect its encryption keys. This helps to prevent unauthorized access to your data.
- External audits: ProtonVPN's security has been audited by independent security experts. This helps to ensure that ProtonVPN is secure and reliable.
- AES-256 encryption: ProtonVPN uses AES-256 encryption, which is considered to be one of the most secure encryption algorithms available.
- ChaCha20 encryption: ProtonVPN also supports ChaCha20 encryption, which is a newer and more efficient encryption algorithm.
- OpenVPN protocol: ProtonVPN uses the OpenVPN protocol, which is an open-source and well-respected VPN protocol.
- IKEv2/IPSec protocol: ProtonVPN also supports the IKEv2/IPSec protocol, which is another secure VPN protocol.
- WireGuard protocol: ProtonVPN recently added support for the WireGuard protocol, which is a newer and faster VPN protocol.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
Kaspersky VPN
- 256-bit AES encryption: This is the strongest encryption standard available, and it is used by banks and government agencies to protect their sensitive data.
- Kill switch: This feature automatically disconnects your internet connection if the VPN connection drops, which can help to protect your privacy.
- DNS leak protection: This feature helps to prevent your real IP address leaking, even if the VPN connection drops.
- Split tunneling: This allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- No logs policy: Kaspersky VPN does not store any logs of your online activity, so your privacy is protected.
- Secure payment options: Kaspersky VPN accepts a variety of secure payment options, so you can be confident that your financial information is safe.
- 256-bit AES encryption: This is the strongest encryption standard available, and it is used by banks and government agencies to protect their sensitive data. Kaspersky VPN uses this encryption to protect all of your data, including your traffic, IP address, and browsing history.
- Perfect Forward Secrecy (PFS): This feature ensures that even if the encryption keys are compromised, your data will still be safe. PFS generates new encryption keys for each session, so even if one key is compromised, it will not affect your previous or future sessions.
- Double VPN: This feature encrypts your data twice, once through the VPN server and again through a second server. This provides an extra layer of security and makes it even more difficult for anyone to intercept your data.
- Obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.
Privacy Features
This section looks at the privacy features of Kaspersky VPN vs ProtonVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
ProtonVPN and Kaspersky VPN offer solid privacy features. Both have a no-log policy, but ProtonVPN goes further with independent auditing and its Swiss HQ's strong data jurisdiction laws. Kaspersky lacks these features and is based in Russia, a country known for intrusive surveillance. While both offer private browsing, only ProtonVPN supports crypto payments for additional anonymity. Also, ProtonVPN isn't part of the Five Eyes surveillance alliance, unlike Kaspersky. Thus, considering the superior privacy features and stronger commitment to user anonymity, ProtonVPN is the clear winner.
ProtonVPN
- No logs policy: ProtonVPN does not collect or store any logs of your online activity, including your IP address, browsing history, or traffic data. This means that ProtonVPN cannot track your online activity or share your data with third parties.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts to ensure that it is secure. This also means that anyone can review the code to see how it works and make sure that it is not doing anything malicious.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Secure handshake: ProtonVPN uses a secure handshake to authenticate the connection between your device and the VPN server. This helps to prevent man-in-the-middle attacks.
- Hardware security modules: ProtonVPN uses hardware security modules (HSMs) to protect its encryption keys. This helps to prevent unauthorized access to your data.
- External audits: ProtonVPN's security has been audited by independent security experts. This helps to ensure that ProtonVPN is secure and reliable.
- No connection logs: ProtonVPN does not record any information about your VPN connections, including the time and date of your connection, the IP address of the VPN server you connected to, or the amount of data you transferred.
- No traffic logs: ProtonVPN does not record any information about your online activity, including the websites you visited, the files you downloaded, or the apps you used.
- No DNS logs: ProtonVPN does not record any information about your DNS queries, which are the requests your device makes to resolve domain names into IP addresses.
- No payment logs: ProtonVPN does not store any information about your payment methods, such as your credit card number or PayPal account.
Kaspersky VPN
- No logs policy: Kaspersky VPN does not store any logs of your online activity, including your IP address, browsing history, or traffic data. This means that your privacy is protected, and no one can track what you do online.
- Kill switch: This feature automatically disconnects your internet connection if the VPN connection drops, which can help to protect your privacy. If the VPN connection drops, your real IP address will be exposed, which could allow someone to track your online activity. The kill switch will automatically disconnect your internet connection if the VPN connection drops, which will prevent your real IP address being exposed.
- DNS leak protection: This feature helps to prevent your real IP address leaking, even if the VPN connection drops. DNS leaks can occur when your device uses your ISP's DNS servers instead of the VPN's DNS servers. This can expose your real IP address, which could allow someone to track your online activity. DNS leak protection helps to prevent this by routing all DNS requests through the VPN's servers.
- Split tunneling: This feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection. This can be useful if you want to use the VPN for some activities, such as torrenting, but not for others, such as streaming videos.
- Obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.
- No IP logs: Kaspersky VPN does not log your IP address, which is the unique identifier that is used to track your online activity. This means that no one can see where you are connecting or what websites you are visiting.
- No traffic logs: Kaspersky VPN does not log your traffic data, which is the information about the websites you visit and the files you download. This means that no one can see what you are doing online.
- No DNS logs: Kaspersky VPN does not log your DNS requests, which are the queries that your device sends to the DNS servers to translate domain names into IP addresses. This means that no one can see the websites you are trying to visit.
- No session logs: Kaspersky VPN does not log any information about your VPN sessions, such as the start and end times of your sessions or the servers you connected to. This means that no one can track your online activity over time.
Speed Features
This section explores the speed features of ProtonVPN and Kaspersky VPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
ProtonVPN and Kaspersky VPN both offer reliable speed for online activities, but there are noticeable differences. Third-party speed tests show that ProtonVPN significantly outperforms Kaspersky VPN in download and upload speeds. ProtonVPN's servers are globally distributed and optimized, ensuring faster connections. While both can handle streaming sites, ProtonVPN provides a smoother experience and supports torrenting, which Kaspersky VPN lacks. Given these comparisons, ProtonVPN emerges as the clear winner in terms of speed features.
ProtonVPN
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, by routing it through two VPN servers. This makes it even more difficult for third parties to intercept your traffic.
- P2P servers: ProtonVPN has dedicated P2P servers that are optimized for file sharing. This can help you to get faster speeds when downloading and uploading files.
- Tor over VPN: ProtonVPN supports Tor over VPN, which allows you to use the Tor anonymity network through the ProtonVPN service. This can help you to protect your privacy even further.
- Obfuscated servers: ProtonVPN has obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- High availability: ProtonVPN has a large network of servers that are located in over 60 countries. This ensures that you will always be able to find a server that is close to you and that is not overloaded.
- No IP leaks: ProtonVPN uses a number of features to prevent IP leaks, such as DNS leak protection and IPv6 leak protection. This helps to ensure that your real IP address is never exposed.
- VPN Accelerator: ProtonVPN's VPN Accelerator is a technology that can improve the speed of your VPN connection by up to 400%. It does this by optimizing the way your data is routed through the VPN network.
- Fast servers: ProtonVPN has a large network of fast servers located in over 60 countries. This gives you a lot of options when choosing a server location, which can help to improve your connection speed.
- Automatic server selection: ProtonVPN's automatic server selection feature will automatically connect you to the fastest server available. This can help to ensure that you are always getting the best possible speed.
- WireGuard protocol: ProtonVPN recently added support for the WireGuard protocol, which is a newer and faster VPN protocol. WireGuard is still under development, but it has been shown to be significantly faster than other VPN protocols.
- No bandwidth or data caps: ProtonVPN does not apply any bandwidth or data caps to any of its plans. This means that you can use ProtonVPN as much as you want without worrying about your speed being throttled.
Kaspersky VPN
- 2000+ servers in 100+ locations: Kaspersky VPN has a large network of servers located in over 100 countries. This gives you the flexibility to connect to a server that is close to your location or to a server in a specific country.
- P2P-friendly servers: Kaspersky VPN has dedicated servers for P2P file sharing. This means that you can torrent safely and anonymously without affecting the performance of other users on the server.
- Streaming-optimized servers: Kaspersky VPN has dedicated servers for streaming video and audio. This means that you can stream your favorite shows and movies without buffering or lag.
- Obfuscated servers: Kaspersky VPN has obfuscated servers that can be used to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.
- Kill switch: Kaspersky VPN has a kill switch that automatically disconnects your internet connection if the VPN connection drops. This can help to protect your privacy by preventing your real IP address being exposed.
- Fast speeds: Kaspersky VPN claims to have fast speeds, so you can stream videos, download files, and browse the web without lag. However, some users have reported that the speeds can be slow, especially when connecting to servers in faraway locations.
- Unlimited bandwidth: Kaspersky VPN offers unlimited bandwidth, so you can use as much data as you want without any restrictions.
- No throttling: Kaspersky VPN does not throttle your speeds, which means that you will always get the fastest possible speeds.
- Multiple protocols: Kaspersky VPN supports multiple protocols, including OpenVPN, IKEv2, and WireGuard. This allows you to choose the protocol that offers the best speeds for your needs.
- Obfuscated servers: Kaspersky VPN offers obfuscated servers, which can be useful if you are in a country where VPNs are blocked or if you want to keep your VPN use private.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by ProtonVPN versus Kaspersky VPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
ProtonVPN excels in unblocking streaming services, including Netflix, Hulu, and BBC iPlayer, and allows torrenting on specific servers. It offers high speed and unlimited bandwidth. Kaspersky VPN, on the other hand, struggles with unblocking popular streaming services and doesn't officially support torrenting. While it offers good security, it falls short on streaming and P2P sharing. Therefore, in terms of unblocking streaming services and using for torrenting, ProtonVPN emerges as the clear winner.
ProtonVPN
- Streaming-optimized servers: ProtonVPN has a number of streaming-optimized servers that are designed to unblock streaming services such as Netflix, Hulu, and BBC iPlayer.
- No bandwidth or data caps: ProtonVPN does not apply any bandwidth or data caps to any of its plans. This means that you can use ProtonVPN to stream as much as you want without worrying about your speed being throttled.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- P2P servers: ProtonVPN has dedicated P2P servers that are optimized for file sharing. This can help you to get faster speeds when downloading and uploading files.
- No bandwidth or data caps: ProtonVPN does not apply any bandwidth or data caps to any of its plans. This means that you can use ProtonVPN to torrent as much as you want without worrying about your speed being throttled.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- No logs policy: ProtonVPN does not collect or store any logs of your P2P activity, including the files you download or the IP addresses of the peers you connect to.
Kaspersky VPN
- Streaming-optimized servers: Kaspersky VPN has dedicated servers for streaming video and audio. This means that you can stream your favorite shows and movies without buffering or lag.
- Unblocks geo-restricted content: Kaspersky VPN can unblock geo-restricted content, so you can watch your favorite shows and movies anywhere in the world.
- Fast speeds: Kaspersky VPN claims to have fast speeds, so you can stream videos, download files, and browse the web without lag. However, some users have reported that the speeds can be slow, especially when connecting to servers in faraway locations.
- No throttling: Kaspersky VPN does not throttle your speeds, which means that you will always get the fastest possible speeds.
- No support for P2P file sharing: Kaspersky VPN does not support P2P file sharing (torrenting).
- No dedicated torrenting servers: Kaspersky VPN does not have any dedicated torrenting servers.
- No port forwarding: Port forwarding is a feature that can improve the speeds of torrent downloads. However, Kaspersky VPN does not support port forwarding.
- No kill switch: A kill switch is a feature that can protect your privacy by disconnecting your internet connection if the VPN connection drops. However, Kaspersky VPN does not have a kill switch.
Support Features
This section looks at what kind of customer support you can expect from Kaspersky VPN versus ProtonVPN.
Winner is:
ProtonVPN provides excellent customer support with a detailed FAQ section, email support, and a responsive social media presence. Kaspersky VPN, on the other hand, offers support via their website and a community forum, but lacks direct email or chat support. This feature is crucial as it directly affects the user experience, especially in troubleshooting. Therefore, ProtonVPN emerges as the winner for offering comprehensive and more personalized customer support.
ProtonVPN
- Live chat: ProtonVPN offers live chat support, which is available 24/7. This is a good option if you need help quickly.
- Email support: ProtonVPN also offers email support. This is a good option if you have a more complex issue that requires a longer response time.
- Knowledge base: ProtonVPN has a comprehensive knowledge base that covers a wide range of topics. This is a good option if you can find the answer to your question yourself.
- Support forum: ProtonVPN also has a support forum where you can ask questions and get help other users. This is a good option if you want to get help other users who have had similar problems.
- Help center: ProtonVPN has a help center that provides information on a variety of topics, such as how to set up ProtonVPN, how to use the different features, and how to troubleshoot problems.
Kaspersky VPN
- 24/7 live chat: Kaspersky VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: Kaspersky VPN also offers email support. You can submit a ticket and a customer support representative will get back to you as soon as possible.
- Knowledge base: Kaspersky VPN has a knowledge base that contains articles and tutorials on how to use the VPN. This can be a helpful resource if you are having trouble with the VPN.
- Social media: Kaspersky VPN is also active on social media, such as Facebook and Twitter. You can contact them through social media if you have a question or need help.
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