In the world of Virtual Private Networks (VPNs), ProtonVPN and Hide.me stand out as popular choices. This article will delve into the details of ProtonVPN vs Hide.me, examining the strengths, weaknesses, and unique features of each. Making the right choice could significantly enhance your online privacy and security.
Overview
Dive into the world of VPNs as we pit ProtonVPN against Hide.me, two heavyweights in the realm of online security and privacy. We’ll scrutinize their security protocols, examine their commitment to privacy, and put their speed to the test. Stay tuned as we dissect their features and performance, helping you determine which VPN service is the right shield for your digital life.
ProtonVPN
Price: From $4.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: ProtonVPN offers a 30-day money-back guarantee.
Official website: www.protonvpn.com
ProtonVPN is best for individuals seeking high-level privacy and security online, including those who frequently use public Wi-Fi networks or want to keep their browsing history private.
Hide.me
Price: From $2.59/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: Hide.me offers a 30-day money back guarantee.
Official website: www.hide.me
Hide.me is best for individuals who prioritize online privacy and security, and desire a high-speed, reliable VPN service for secure internet browsing.
ProtonVPN, with its Swiss heritage, brings a remarkable level of precision and quality to the VPN landscape. Its focus on security and privacy is monumental, offering features such as Secure Core servers that go the extra mile in protecting user data. I have felt a sense of true online freedom and security while using this service, making it a bona fide 5-star VPN service! – Olivier
Hide.me stands as a beacon of privacy in the digital realm, emphasizing user anonymity and security. Its steadfast approach to maintaining a no-logs policy, coupled with robust encryption, means I browse with peace of mind, knowing my data is secure. It promises and delivers a secure and smooth online experience, meriting a splendid 5-star rating. – Min-Ji
ProtonVPN, backed by proven security experts, offers a secure and private VPN service, focusing on transparency and high-grade encryption. While it maintains a strong security posture, it comes at a premium price range, which might be a hurdle for some users. A reputable service warranting a 4-star review. – Hiro T.
Hide.me offers a streamlined VPN service focusing on user privacy and security. While it maintains a solid no-logs policy, a more extensive selection of server locations would enhance its appeal. A secure and private choice meriting a 4-star review. – Brandon W.
Pros & Cons
This section analyzes the benefits and drawbacks of these two Virtual Private Networks.
Winner is:
ProtonVPN excels with a strict no-logs policy, high-end encryption, and access to Netflix, which Hide.me lacks. However, ProtonVPN's speed is slightly slower. Hide.me counters with a free version and split tunneling, but its limited server network and lack of consistent Netflix access are drawbacks. Given its superior privacy, security, and streaming services, ProtonVPN emerges as the overall winner despite its minor speed disadvantage.
ProtonVPN
Pros:
- Strong security: ProtonVPN uses strong encryption and other security features to protect your privacy.
- No logs policy: ProtonVPN does not collect or store any logs of your online activity.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts.
- Secure core servers: ProtonVPN has secure core servers that are located in privacy-friendly countries.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Free plan: ProtonVPN offers a free plan that includes limited features and bandwidth.
- Good customer support: ProtonVPN offers live chat support, email support, and a knowledge base.
Cons:
- Speed: ProtonVPN's speeds can be slow at times, especially during peak usage hours.
- Limited server network: ProtonVPN has a smaller server network than some other VPN providers.
- No dedicated IP addresses: ProtonVPN does not offer dedicated IP addresses, which can be useful for some tasks, such as torrenting.
- Not available in all countries: ProtonVPN is not available in all countries.
Hide.me
Pros:
- Secure: Hide.me uses strong encryption and a no-logs policy to protect your privacy.
- Fast: Hide.me has fast speeds, especially on its dedicated streaming servers.
- P2P-friendly: Hide.me allows P2P traffic on all of its servers.
- Easy to use: Hide.me has a user-friendly interface and is available on all major platforms.
- Free plan: Hide.me offers a free plan with 10GB of data per month.
Cons:
- Limited server network: Hide.me has a smaller server network than some other VPNs.
- Data caps: The free plan has a data cap of 10GB per month.
- Not all features are available in the free plan: Some features, such as split tunneling and multi-hop, are only available in the premium plan.
Key Features
This section compares the overall features of ProtonVPN vs Hide.me.
ProtonVPN HQ and country of jurisdiction is Switzerland, and ProtonVPN supports Windows, Mac, Linux, Android, and iOS.
Hide.me HQ and country of jurisdiction is Malaysia, and Hide.me supports Windows, Mac, Linux, Android, and iOS.
Winner is:
ProtonVPN boasts advanced security features, a strict no-logs policy, and top-notch privacy, thanks to its Swiss jurisdiction. It also offers unlimited bandwidth. Hide.me, on the other hand, offers strong encryption and supports various protocols, but has limited server options. While both are capable, ProtonVPN's superior privacy protections and unrestricted bandwidth make it the overall winner in this comparison.
ProtonVPN
- Swiss privacy: ProtonVPN is based in Switzerland, a country with strong privacy laws. This means that ProtonVPN is not legally required to keep any logs of its users' activity.
- No logs policy: ProtonVPN has a strict no-logs policy, which means that it does not collect or store any information about its users' online activity, including their IP addresses, browsing history, or traffic data.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts to ensure that it is secure.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- P2P support: ProtonVPN supports P2P file sharing, so you can download and share files without fear of being tracked or monitored.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Easy to use: ProtonVPN is easy to use, even for beginners. It has a user-friendly interface and is available for all major platforms.
Hide.me
- Strong encryption: Hide.me uses 256-bit AES encryption to protect your data. This is the same encryption standard used by banks and governments.
- No logs policy: Hide.me does not log your IP address, traffic data, or browsing history. This means that your online activity is completely anonymous.
- Fast speeds: Hide.me has fast speeds, even on its long-distance servers. This makes it a good choice for streaming, gaming, and downloading.
- P2P-friendly: Hide.me allows P2P traffic on all of its servers. This means that you can use it to torrent files without any problems.
- Easy to use: Hide.me has a user-friendly interface and is available on all major platforms.
- Free plan: Hide.me offers a free plan with 10GB of data per month. This is a great way to try out the service before you commit to a paid plan.
Security Features
This section looks at important security features of ProtonVPN and Hide.me such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
ProtonVPN and Hide.me both offer strong security features, including AES 256-bit encryption, IP/DNS leak protection, and a strict no-logs policy. ProtonVPN stands out with Secure Core architecture, Tor over VPN, and Perfect Forward Secrecy. While Hide.me offers split-tunneling, ad-blocking, and dynamic port forwarding. Both have a kill switch, but ProtonVPN's is more reliable. ProtonVPN also offers a wider range of protocols, including OpenVPN and WireGuard. Even though Hide.me has its strengths, considering the overall robustness and advanced features, ProtonVPN takes the lead in security.
ProtonVPN
- Strong encryption: ProtonVPN uses strong encryption to protect your data, including AES-256 encryption and the OpenVPN protocol.
- No logs policy: ProtonVPN does not collect or store any logs of your online activity, including your IP address, browsing history, or traffic data.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts to ensure that it is secure.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Secure handshake: ProtonVPN uses a secure handshake to authenticate the connection between your device and the VPN server. This helps to prevent man-in-the-middle attacks.
- Hardware security modules: ProtonVPN uses hardware security modules (HSMs) to protect its encryption keys. This helps to prevent unauthorized access to your data.
- External audits: ProtonVPN's security has been audited by independent security experts. This helps to ensure that ProtonVPN is secure and reliable.
- AES-256 encryption: ProtonVPN uses AES-256 encryption, which is considered to be one of the most secure encryption algorithms available.
- ChaCha20 encryption: ProtonVPN also supports ChaCha20 encryption, which is a newer and more efficient encryption algorithm.
- OpenVPN protocol: ProtonVPN uses the OpenVPN protocol, which is an open-source and well-respected VPN protocol.
- IKEv2/IPSec protocol: ProtonVPN also supports the IKEv2/IPSec protocol, which is another secure VPN protocol.
- WireGuard protocol: ProtonVPN recently added support for the WireGuard protocol, which is a newer and faster VPN protocol.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
Hide.me
- 256-bit AES encryption: Hide.me uses 256-bit AES encryption to protect your data. This is the same encryption standard used by banks and governments.
- No logs policy: Hide.me does not log your IP address, traffic data, or browsing history. This means that your online activity is completely anonymous.
- Kill switch: The kill switch is a feature that blocks all internet traffic if the VPN connection drops. This helps to prevent your real IP address being exposed.
- IP leak protection: IP leak protection helps to prevent your real IP address leaking, even if there is a problem with the VPN connection.
- RAM-only servers: Hide.me's servers use RAM only, which means that your data is not stored on any physical hard drives. This makes it more difficult for anyone to access your data, even if they were to seize the servers.
- Obfuscation: Obfuscation is a technique that hides the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN: Double VPN is a feature that routes your traffic through two VPN servers. This can help to improve your privacy and security.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection.
- SmartGuard: SmartGuard is an ad blocker that is built into the Hide.me VPN client. This can help to protect you malware and tracking.
- 256-bit AES encryption: Hide.me uses 256-bit AES encryption to protect your data. This is the same encryption standard used by banks and governments.
- WireGuard: WireGuard is a new VPN protocol that is known for its speed and security. Hide.me is one of the few VPN providers that offer WireGuard.
- OpenVPN: OpenVPN is a tried-and-true VPN protocol that is known for its security. Hide.me supports OpenVPN over UDP and TCP.
- IKEv2/IPSec: IKEv2/IPSec is a newer VPN protocol that is known for its speed and compatibility. Hide.me supports IKEv2/IPSec over UDP and TCP.
Privacy Features
This section looks at the privacy features of Hide.me vs ProtonVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
ProtonVPN and Hide.me both offer robust privacy features. ProtonVPN is based in Switzerland, a country known for strong privacy laws, and upholds a strict no-log policy. They've also undergone an independent security audit. Hide.me, headquartered in Malaysia (outside of the Five-Eyes jurisdiction), also enforces a no-log policy and supports crypto payments. However, it lacks independent auditing. For private browsing, both offer robust encryption and secure protocols. While both are strong contenders, ProtonVPN's data jurisdiction and independent security audit give it a slight edge over Hide.me.
ProtonVPN
- No logs policy: ProtonVPN does not collect or store any logs of your online activity, including your IP address, browsing history, or traffic data. This means that ProtonVPN cannot track your online activity or share your data with third parties.
- Open-source software: ProtonVPN's software is open-source, which means that it can be independently audited by security experts to ensure that it is secure. This also means that anyone can review the code to see how it works and make sure that it is not doing anything malicious.
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, making it even more secure.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- Ad blocker: ProtonVPN's ad blocker blocks ads and trackers, making your browsing experience more private and secure.
- Split tunneling: ProtonVPN's split tunneling feature allows you to choose which apps and websites use the VPN and which ones use your regular internet connection.
- Secure handshake: ProtonVPN uses a secure handshake to authenticate the connection between your device and the VPN server. This helps to prevent man-in-the-middle attacks.
- Hardware security modules: ProtonVPN uses hardware security modules (HSMs) to protect its encryption keys. This helps to prevent unauthorized access to your data.
- External audits: ProtonVPN's security has been audited by independent security experts. This helps to ensure that ProtonVPN is secure and reliable.
- No connection logs: ProtonVPN does not record any information about your VPN connections, including the time and date of your connection, the IP address of the VPN server you connected to, or the amount of data you transferred.
- No traffic logs: ProtonVPN does not record any information about your online activity, including the websites you visited, the files you downloaded, or the apps you used.
- No DNS logs: ProtonVPN does not record any information about your DNS queries, which are the requests your device makes to resolve domain names into IP addresses.
- No payment logs: ProtonVPN does not store any information about your payment methods, such as your credit card number or PayPal account.
Hide.me
- No logs policy: Hide.me does not log your IP address, traffic data, or browsing history. This means that your online activity is completely anonymous.
- RAM-only servers: Hide.me's servers use RAM only, which means that your data is not stored on any physical hard drives. This makes it more difficult for anyone to access your data, even if they were to seize the servers.
- Kill switch: The kill switch is a feature that blocks all internet traffic if the VPN connection drops. This helps to prevent your real IP address being exposed.
- IP leak protection: IP leak protection helps to prevent your real IP address leaking, even if there is a problem with the VPN connection.
- Obfuscation: Obfuscation is a technique that hides the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN: Double VPN is a feature that routes your traffic through two VPN servers. This can help to improve your privacy and security.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection.
- SmartGuard: SmartGuard is an ad blocker that is built into the Hide.me VPN client. This can help to protect you malware and tracking.
- No IP address logs: Hide.me does not log your IP address, which is the address that is used to identify your device on the internet. This means that Hide.me cannot see what websites you visit or what files you download.
- No traffic data logs: Hide.me does not log any information about your internet traffic, such as the websites you visit, the files you download, or the amount of data you use. This means that Hide.me cannot track your online activity.
- No browsing history logs: Hide.me does not log your browsing history, which is a record of the websites you have visited. This means that Hide.me cannot see what websites you have visited in the past.
- No DNS logs: Hide.me does not log your DNS queries, which are the requests that your device makes to translate domain names into IP addresses. This means that Hide.me cannot see what websites you are trying to visit.
- No payment logs: Hide.me does not store any information about your payment method, such as your credit card number or PayPal account. This means that Hide.me cannot track your financial transactions.
Speed Features
This section explores the speed features of ProtonVPN and Hide.me when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
ProtonVPN scores highly on third-party speed tests, offering impressive download and upload speeds across a range of servers. It excels in streaming sites and torrenting, owing to its high-speed specialized servers. Hide.me also offers good speeds, but they can be inconsistent across different servers. While Hide.me performs adequately for streaming and torrenting, ProtonVPN's speed consistency gives it an edge. Additionally, ProtonVPN's Secure Core technology ensures reliable server speed without compromising security. Therefore, considering the overall speed features, ProtonVPN emerges as the clear winner in this comparison.
ProtonVPN
- Secure core servers: ProtonVPN's secure core servers are located in privacy-friendly countries, such as Switzerland and Iceland. This helps to protect your privacy by preventing your traffic being intercepted by third parties.
- Double VPN: ProtonVPN's double VPN feature encrypts your traffic twice, by routing it through two VPN servers. This makes it even more difficult for third parties to intercept your traffic.
- P2P servers: ProtonVPN has dedicated P2P servers that are optimized for file sharing. This can help you to get faster speeds when downloading and uploading files.
- Tor over VPN: ProtonVPN supports Tor over VPN, which allows you to use the Tor anonymity network through the ProtonVPN service. This can help you to protect your privacy even further.
- Obfuscated servers: ProtonVPN has obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- High availability: ProtonVPN has a large network of servers that are located in over 60 countries. This ensures that you will always be able to find a server that is close to you and that is not overloaded.
- No IP leaks: ProtonVPN uses a number of features to prevent IP leaks, such as DNS leak protection and IPv6 leak protection. This helps to ensure that your real IP address is never exposed.
- VPN Accelerator: ProtonVPN's VPN Accelerator is a technology that can improve the speed of your VPN connection by up to 400%. It does this by optimizing the way your data is routed through the VPN network.
- Fast servers: ProtonVPN has a large network of fast servers located in over 60 countries. This gives you a lot of options when choosing a server location, which can help to improve your connection speed.
- Automatic server selection: ProtonVPN's automatic server selection feature will automatically connect you to the fastest server available. This can help to ensure that you are always getting the best possible speed.
- WireGuard protocol: ProtonVPN recently added support for the WireGuard protocol, which is a newer and faster VPN protocol. WireGuard is still under development, but it has been shown to be significantly faster than other VPN protocols.
- No bandwidth or data caps: ProtonVPN does not apply any bandwidth or data caps to any of its plans. This means that you can use ProtonVPN as much as you want without worrying about your speed being throttled.
Hide.me
- 2100+ servers: Hide.me has a large network of servers in 81 countries. This means that you should be able to find a server that is close to you and provides good speeds.
- Dedicated streaming servers: Hide.me has dedicated streaming servers for popular streaming services, such as Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and watch your favorite shows and movies even if they are geo-blocked in your country.
- P2P-friendly servers: Hide.me has P2P-friendly servers that are optimized for file sharing. This means that you can torrent files without any problems.
- Obfuscated servers: Hide.me has obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN servers: Hide.me has double VPN servers that route your traffic through two VPN servers. This can help to improve your privacy and security.
- Split tunneling: Hide.me supports split tunneling, which allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful if you want to use a VPN for some of your online activity but not for others.
- 2100+ servers: Hide.me has a large network of servers, which means that you should be able to find a server that is close to you and provides good speeds.
- 10 Gbps servers: Hide.me's servers are all equipped with 10 Gbps connections, which means that they can handle a lot of traffic without slowing down.
- WireGuard protocol: Hide.me supports the WireGuard protocol, which is a new VPN protocol that is known for its speed and security.
- Automatic server selection: Hide.me's automatic server selection feature will choose the fastest server for you based on your location and the website you are trying to visit.
- Speed test tool: Hide.me has a speed test tool that you can use to test the speed of the VPN connection before you connect.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by ProtonVPN versus Hide.me.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
ProtonVPN and Hide.me both offer reliable services, but they differ in key areas. ProtonVPN allows torrenting on specific servers and unblocks popular streaming services like Netflix, Amazon Prime, and BBC iPlayer. Hide.me supports torrenting on all servers, but struggles with unblocking streaming platforms consistently. ProtonVPN's robust streaming support and stringent no-logs policy give it a slight edge. Therefore, for unblocking streaming services and torrenting, ProtonVPN is the winner.
ProtonVPN
- Streaming-optimized servers: ProtonVPN has a number of streaming-optimized servers that are designed to unblock streaming services such as Netflix, Hulu, and BBC iPlayer.
- No bandwidth or data caps: ProtonVPN does not apply any bandwidth or data caps to any of its plans. This means that you can use ProtonVPN to stream as much as you want without worrying about your speed being throttled.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- P2P servers: ProtonVPN has dedicated P2P servers that are optimized for file sharing. This can help you to get faster speeds when downloading and uploading files.
- No bandwidth or data caps: ProtonVPN does not apply any bandwidth or data caps to any of its plans. This means that you can use ProtonVPN to torrent as much as you want without worrying about your speed being throttled.
- Kill switch: ProtonVPN's kill switch feature will disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- DNS leak protection: ProtonVPN's DNS leak protection feature prevents your DNS queries being leaked to your ISP or other third parties.
- IPv6 leak protection: ProtonVPN's IPv6 leak protection feature prevents your IPv6 traffic being leaked to your ISP or other third parties.
- No logs policy: ProtonVPN does not collect or store any logs of your P2P activity, including the files you download or the IP addresses of the peers you connect to.
Hide.me
- Dedicated streaming servers: Hide.me has dedicated streaming servers for popular streaming services, such as Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and watch your favorite shows and movies even if they are geo-blocked in your country.
- Fast speeds: Hide.me has fast speeds, which is important for streaming. You should be able to watch videos in HD without any buffering.
- No bandwidth limits: Hide.me has no bandwidth limits, so you can stream as much as you want.
- Easy to use: Hide.me is easy to use, even if you are not a tech-savvy person. You can simply connect to a streaming server and start watching your favorite shows and movies.
- P2P-friendly servers: Hide.me has P2P-friendly servers that are optimized for file sharing. This means that you can torrent files without any problems.
- No bandwidth limits: Hide.me has no bandwidth limits, so you can torrent as much as you want.
- Strong encryption: Hide.me uses strong encryption to protect your data while you are torrenting. This helps to keep your torrenting activity private.
- No logs policy: Hide.me does not log your torrenting activity. This means that your ISP or anyone else cannot see what files you are downloading or uploading.
- Kill switch: Hide.me has a kill switch that blocks all internet traffic if the VPN connection drops. This helps to prevent your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Hide.me versus ProtonVPN.
Winner is:
ProtonVPN and Hide.me both offer reliable customer support. ProtonVPN stands out with its detailed FAQ section, comprehensive guides, troubleshooters, and a responsive email support team. Hide.me, on the other hand, offers 24/7 live chat support, but lacks the in-depth informational resources found on ProtonVPN. Hence, ProtonVPN is the winner in this regard, as comprehensive and accessible support is crucial in ensuring seamless and secure VPN usage for users.
ProtonVPN
- Live chat: ProtonVPN offers live chat support, which is available 24/7. This is a good option if you need help quickly.
- Email support: ProtonVPN also offers email support. This is a good option if you have a more complex issue that requires a longer response time.
- Knowledge base: ProtonVPN has a comprehensive knowledge base that covers a wide range of topics. This is a good option if you can find the answer to your question yourself.
- Support forum: ProtonVPN also has a support forum where you can ask questions and get help other users. This is a good option if you want to get help other users who have had similar problems.
- Help center: ProtonVPN has a help center that provides information on a variety of topics, such as how to set up ProtonVPN, how to use the different features, and how to troubleshoot problems.
Hide.me
- 24/7 live chat: Hide.me offers 24/7 live chat support. This means that you can get help a real person at any time of the day or night.
- Knowledge base: Hide.me has a comprehensive knowledge base that covers a wide range of topics. This can be a helpful resource if you are having trouble with the VPN or if you have a general question about VPNs.
- Email support: Hide.me also offers email support. This is a good option if you have a more complex issue that you need help with.
- Social media support: Hide.me is also active on social media. You can contact them on Twitter or Facebook if you have a question or need help.
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