In the world of virtual private networks (VPN), PrivateVPN and Malwarebytes VPN stand out as prominent options. This article aims to provide an in-depth comparison of PrivateVPN vs Malwarebytes VPN, detailing their features, strengths, and possible shortcomings. Making the right choice can be tricky, so let’s delve into the specifics of these two noteworthy VPN providers.
Overview
In today’s digital landscape, the battle for online privacy and security is fiercer than ever. In this comprehensive comparison, we’ll delve into two formidable contenders: PrivateVPN and Malwarebytes VPN. We’ll dissect their security protocols, scrutinize their privacy policies, and measure their speed performance, providing you with an in-depth understanding to help you determine which VPN stands tall in safeguarding your online presence. So, sit tight as we pit these two giants head-to-head in the quest for online privacy supremacy.
PrivateVPN
Price: From $2/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: PrivateVPN offers a 30-day money-back guarantee.
Official website: www.privatevpn.com
PrivateVPN is best for individuals and businesses seeking a secure and private internet connection, with a focus on streaming content from around the world.
Malwarebytes VPN
Price: From $5/month
Trustpilot Rating: 4.4 out of 5 stars
Refund Policy: Malwarebytes VPN offers a 60-day money back guarantee.
Official website: www.malwarebytes.com/vpn
Malwarebytes VPN is best for individuals and businesses who prioritize secure and private internet browsing, with a need for protection from cyber threats.
PrivateVPN has consistently demonstrated a commitment to user privacy and security, characterized by its robust encryption and high-speed servers. The user interface is sleek and intuitive, offering a smooth navigational experience. In the time I have utilized this service, it has proven to be a reliable shield, protecting me from online vulnerabilities and rightly earning a 5-star review! – Madison Taylor
Malwarebytes VPN brings to the table a rich pedigree of cybersecurity expertise. The VPN service offers fast and secure connections, fostering a safe and unrestricted internet experience. Its commitment to user privacy and security is evident in its no-logs policy, proving itself to be a 5-star service in my book. – Chloe Smith
PrivateVPN stands as a robust choice for users looking for a balanced VPN solution. Although it offers a rich set of features, the service could benefit from a more vibrant community and support resources. Holding its ground with a commendable service, it is worthy of a 4-star review. – Emma
Malwarebytes VPN offers a straightforward, secure solution to the market. While the service is reliable, it could expand its feature set to compete better with top-tier VPNs. A solid foundation ensures it garners a respectable 4-star rating. – Alina
Pros & Cons
This part analyzes the pros and cons of these two VPNs.
Winner is:
PrivateVPN offers robust security features, a strict no-logs policy, and impressive streaming capabilities, making it superior to Malwarebytes VPN. While Malwarebytes VPN provides decent privacy, it lacks in global server coverage and streaming feature. However, PrivateVPN's slightly higher cost may deter some users. Still, its superior service range establishes it as the clear winner in this comparison.
PrivateVPN
Pros:
- Secure: PrivateVPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: PrivateVPN has a small network of servers, but it still manages to offer good speeds.
- Reliable: PrivateVPN has a good reputation for reliability.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers.
- Works with Tor: PrivateVPN can be used to connect to the Tor network.
- Has a 30-day money-back guarantee: You can try PrivateVPN risk-free for 30 days.
Cons:
- Small server network: PrivateVPN has a smaller server network than some other VPN providers.
- No split tunneling: PrivateVPN does not offer split tunneling, which allows you to choose which apps and websites use the VPN.
- No kill switch: PrivateVPN does not have a kill switch, which would disconnect your internet connection if the VPN connection drops.
- Customer support can be slow: Customer support response times can be slow, especially during peak hours.
Malwarebytes VPN
Pros:
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: Malwarebytes VPN has a simple and easy-to-use interface. You can connect to a server with just a few clicks.
- Secure: Malwarebytes VPN uses strong encryption to protect your data. This means that your traffic is safe hackers and other third parties.
Cons:
- Limited features: Malwarebytes VPN does not offer as many features as some other VPNs. For example, it does not have a kill switch or split tunneling.
- Limited server network: Malwarebytes VPN has a relatively small server network. This means that you may not always be able to connect to the server you want.
- Pricey: Malwarebytes VPN is more expensive than some other VPNs.
- Annual subscriptions only: Malwarebytes VPN only offers annual subscriptions. This can be a con for some users who prefer monthly subscriptions.
Key Features
This section compares the overall features of PrivateVPN vs Malwarebytes VPN.
PrivateVPN HQ and country of jurisdiction is Sweden, and PrivateVPN supports Windows, Mac, Linux, Android, and iOS.
Malwarebytes VPN HQ and country of jurisdiction is United States, and Malwarebytes VPN supports Windows and Mac.
Winner is:
PrivateVPN boasts robust encryption, a strict no-logs policy, and outstanding unblocking capabilities, making it an excellent choice for privacy and streaming. On the other hand, Malwarebytes VPN, while offering solid encryption, lacks in extra features and server variety. The lack of a no-logs policy is a considerable concern. Overall, for comprehensive privacy, security, and streaming capabilities, PrivateVPN takes the crown.
PrivateVPN
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Small server network: PrivateVPN has a smaller server network than some other VPN providers. However, this does not affect the quality of the service. PrivateVPN still offers fast speeds and reliable connections.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers. This means that you can download and share files without worrying about being tracked or monitored.
- Works with Tor: PrivateVPN can be used to connect to the Tor network. This is a way to browse the internet anonymously.
- 30-day money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: Malwarebytes VPN has a simple and easy-to-use interface. You can connect to a server with just a few clicks.
- Secure: Malwarebytes VPN uses strong encryption to protect your data. This means that your traffic is safe hackers and other third parties.
Security Features
This section looks at important security features of PrivateVPN and Malwarebytes VPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
PrivateVPN offers robust security, including VPN protocols like OpenVPN, IKEv2, and L2TP/IPSec, a strict no-logs policy, IPv6 leak protection, and a built-in kill switch. It also supports TOR over VPN and provides obfuscated servers for bypassing geo-restrictions. Malwarebytes VPN, on the other hand, uses a newer WireGuard protocol, offers no-logs policy, and IP/DNS leak protection. However, it lacks advanced features like split tunneling, double VPN, and ad-blocking. While both are secure, PrivateVPN's wider range of safety features and protocols gives it a slight edge over Malwarebytes VPN. Therefore, the winner is PrivateVPN.
PrivateVPN
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: PrivateVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP.
- Double VPN: PrivateVPN offers a double VPN feature that routes your traffic through two VPN servers. This provides an extra layer of security.
- Tor over VPN: PrivateVPN allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Secure core servers: PrivateVPN has a number of secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- OpenVPN: OpenVPN is a VPN protocol that is considered to be one of the most secure and reliable. It is open-source, which means that it has been independently audited and reviewed.
- IKEv2/IPSec: IKEv2/IPSec is another secure VPN protocol that is often used by businesses and government agencies. It is considered to be more secure than OpenVPN, but it is not as widely supported.
- PPTP: PPTP is an older VPN protocol that is not as secure as OpenVPN or IKEv2/IPSec. However, it is still supported by many devices and is a good option if you need to connect to a VPN on a device that does not support other protocols.
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the highest level of encryption available and is considered unbreakable. It is used by banks and government agencies to protect sensitive data.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Strong encryption: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more secure protocol than OpenVPN. WireGuard is also known for its speed, which is important for streaming and gaming.
- Kill switch: The kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- DNS leak protection: DNS leak protection prevents your DNS requests being exposed to your ISP or other third parties. This can help to protect your privacy and security.
- Split tunneling: Split tunneling allows you to choose which apps or websites use the VPN and which ones do not. This can be useful if you want to use a VPN for some activities, but not for others.
- Multihop: Multihop allows you to connect to multiple VPN servers in a row, which can add an extra layer of security. This is especially useful if you are concerned about being tracked by your ISP or other third parties.
- AES-256 encryption: Malwarebytes VPN uses the Advanced Encryption Standard (AES) with a 256-bit key. This is the same encryption standard that is used by banks and governments to protect their sensitive data.
- WireGuard protocol: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more secure protocol than OpenVPN. WireGuard is also known for its speed, which is important for streaming and gaming.
- Kill switch: The kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- DNS leak protection: DNS leak protection prevents your DNS requests being exposed to your ISP or other third parties. This can help to protect your privacy and security.
Privacy Features
This section looks at the privacy features of Malwarebytes VPN vs PrivateVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
PrivateVPN boasts a strict no-logging policy, supports crypto payments, and is headquartered in Sweden, a 14 Eyes country. It provides robust privacy with its AES 256-bit encryption and private browsing. On the other hand, Malwarebytes VPN, based in the U.S. (Five Eyes jurisdiction), has a no-log policy but doesn't support crypto payments. However, it lacks independent auditing. Considering the privacy features, PrivateVPN emerges as the clear winner due to its broader range of features and more privacy-friendly jurisdiction.
PrivateVPN
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and IP address are never stored. This makes it impossible for them to track your online activity or share your data with third parties.
- Kill switch: This is a feature that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed in the event of a connection drop.
- DNS leak protection: This is a feature that prevents your DNS requests being leaked to your ISP. DNS requests are used to translate domain names into IP addresses. If your DNS requests are leaked, your ISP could see the websites that you are visiting.
- Double VPN: This is a feature that routes your traffic through two VPN servers. This provides an extra layer of security by encrypting your traffic twice.
- Tor over VPN: This is a feature that allows you to connect to the Tor network through the VPN. Tor is a network that allows you to browse the internet anonymously. By connecting to Tor through the VPN, you can add an extra layer of security to your browsing.
- Secure core servers: These are servers that are located in countries with strong privacy laws. They are used to protect your traffic even if the VPN connection drops.
- Bitcoin payment option: PrivateVPN accepts Bitcoin payments, which allows you to pay for the service anonymously.
- Privacy policy: PrivateVPN has a clear and transparent privacy policy that explains how they collect and use your data.
- No connection logs: PrivateVPN does not keep any logs of your VPN connections. This means that they cannot see which servers you connected to, how long you connected for, or what websites you visited.
- No activity logs: PrivateVPN does not keep any logs of your online activity. This means that they cannot see what websites you visited, what files you downloaded, or what apps you used.
- No payment logs: PrivateVPN does not keep any logs of your payment information. This means that they cannot see how you paid for the service or who you paid.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Zero-knowledge DNS: Malwarebytes VPN uses zero-knowledge DNS, which means that your DNS requests are not stored by the VPN provider. This helps to protect your privacy and security.
- Automatic kill switch: The automatic kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked.
- No IP address logs: Malwarebytes VPN does not keep logs of your IP address. This means that the VPN provider cannot see what websites you are visiting or what data you are sending and receiving.
- No traffic logs: Malwarebytes VPN does not keep logs of your traffic. This means that the VPN provider cannot see what websites you are visiting or what data you are sending and receiving.
- No DNS logs: Malwarebytes VPN does not keep logs of your DNS requests. This means that the VPN provider cannot see the websites that you are visiting.
- No connection logs: Malwarebytes VPN does not keep logs of your connection history. This means that the VPN provider cannot see when you connected to the VPN or which servers you connected to.
- No payment logs: Malwarebytes VPN does not keep logs of your payment information. This means that the VPN provider cannot see how you paid for the service.
Speed Features
This section explores the speed features of PrivateVPN and Malwarebytes VPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
PrivateVPN is known for its impressive speed performance, with high download and upload speeds even during peak times. Third-party speed tests show that PrivateVPN consistently maintains a fast server speed, which is ideal for streaming sites and torrenting. On the other hand, Malwarebytes VPN, while offering decent speed, appears to lag behind in comparison. It struggles with speed consistency, especially with streaming sites and torrenting. Based on these factors, PrivateVPN emerges as the overall winner, providing a more consistent and fast VPN experience.
PrivateVPN
- Number of servers: PrivateVPN has a network of over 200 servers in 63 countries. This gives you a lot of options when choosing a server to connect to.
- Server locations: PrivateVPN's servers are located in countries all over the world, including the United States, Canada, Europe, Asia, and South America. This allows you to connect to a server that is close to you, which can improve your speeds.
- Types of servers: PrivateVPN offers a variety of server types, including PPTP, OpenVPN, and IKEv2/IPSec. The type of server you choose will affect your speeds and security.
- Dedicated IP addresses: PrivateVPN offers dedicated IP addresses for an additional fee. This is a good option for users who need to maintain a consistent IP address for things like gaming or streaming.
- Obfuscated servers: PrivateVPN offers obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Secure core servers: PrivateVPN offers secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- Unlimited bandwidth: PrivateVPN offers unlimited bandwidth, which means that you can download and stream as much as you want without worrying about your speeds being throttled.
- Fast speeds: PrivateVPN claims to offer fast speeds, but there is no guarantee of this. Your speeds will depend on a number of factors, including your location, the server you are connected to, and the amount of traffic on the network.
- Multiple protocols: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. The protocol you choose will affect your speeds, so it is important to choose the one that is best for your needs.
- Server location: The server location you choose will also affect your speeds. If you are connecting to a server that is far away you, your speeds will be slower than if you connect to a server that is closer.
- Network congestion: Network congestion can also affect your speeds. If there is a lot of traffic on the network, your speeds will be slower.
Malwarebytes VPN
- 500+ servers in 40+ countries: Malwarebytes VPN has a large network of servers located in over 40 countries. This means that you can connect to a server that is close to you, which can help to improve your speeds.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked.
- P2P servers: Malwarebytes VPN offers P2P servers that are optimized for file sharing. This can be useful if you want to download or upload large files using a VPN.
- Dedicated IP addresses: Malwarebytes VPN offers dedicated IP addresses that can be useful for businesses or individuals who need a consistent IP address.
- Port forwarding: Malwarebytes VPN offers port forwarding that can be useful for gaming or streaming.
- WireGuard protocol: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more efficient protocol than OpenVPN. This can help to improve your VPN speeds.
- Multihop: Malwarebytes VPN offers multihop, which allows you to connect to multiple VPN servers in a row. This can help to improve your privacy and security, but it can also slow down your speeds.
- Nearest server: Malwarebytes VPN allows you to connect to the nearest server, which can help to improve your speeds.
- Automatic connection: Malwarebytes VPN can automatically connect to the fastest server, which can help to improve your speeds.
- No speed throttling: Malwarebytes VPN does not throttle your speeds, which means that you can get the fastest possible speeds.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by PrivateVPN versus Malwarebytes VPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
PrivateVPN and Malwarebytes VPN both offer good unblocking capabilities for streaming services. PrivateVPN excels with its specialized servers for streaming platforms like Netflix, BBC iPlayer, and others, while Malwarebytes VPN lacks this feature but still provides decent access. For torrenting, PrivateVPN supports P2P sharing on all servers, whereas Malwarebytes VPN does not officially support torrenting. Considering these factors, PrivateVPN stands out as the winner for both unblocking streaming services and being more torrent-friendly.
PrivateVPN
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Fast speeds for streaming: PrivateVPN's speeds are good enough for streaming HD videos. You may experience some buffering, but it should not be too bad.
- Multiple protocols for streaming: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. OpenVPN is generally considered to be the most secure protocol, but it may not be the fastest. IKEv2/IPSec is a good compromise between security and speed. PPTP is the least secure protocol, but it is also the fastest.
- Dedicated streaming servers: PrivateVPN offers dedicated streaming servers for some popular streaming services. These servers are optimized for streaming and can provide better speeds and reliability.
- Allows P2P traffic: PrivateVPN allows P2P traffic on all of its servers. This means that you can download and share files using torrent clients without any problems.
- No bandwidth limits: PrivateVPN does not have any bandwidth limits for torrenting. This means that you can download as much as you want without worrying about your speeds being throttled.
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data while torrenting. This means that your traffic is encrypted and cannot be intercepted by third parties.
- No logs: PrivateVPN does not keep any logs of your torrenting activity. This means that they cannot see what files you are downloading or sharing.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Malwarebytes VPN
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- No throttling: Malwarebytes VPN does not throttle your speeds, which means that you can get the fastest possible speeds when streaming.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security when streaming.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked when streaming.
- Supports P2P traffic: Malwarebytes VPN supports P2P traffic, which means that you can use it to download and upload torrents.
- No logs: Malwarebytes VPN does not keep logs of your P2P activity, which means that your ISP or other third parties cannot see what you are downloading or uploading.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers for torrenting.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security when torrenting.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked when torrenting.
Support Features
This section looks at what kind of customer support you can expect from Malwarebytes VPN versus PrivateVPN.
Winner is:
PrivateVPN offers a 24/7 Live Chat feature, knowledgeable and quick email support, and a detailed FAQ section. Compared to Malwarebytes VPN's limited support options, which include email support and a basic FAQ section, PrivateVPN clearly stands out as the winner. Comprehensive customer support is vital for a VPN service as it ensures users can quickly resolve issues and maintain uninterrupted, secure online activities. Thus, PrivateVPN's superior customer support makes it the overall winner in this category.
PrivateVPN
- Live chat: PrivateVPN offers live chat support 24/7. This means that you can get help a customer support representative at any time of day or night.
- Email support: PrivateVPN also offers email support. You can send an email to the support team and they will get back to you as soon as possible.
- Knowledge base: PrivateVPN has a knowledge base that contains articles about how to use the service. This is a good resource if you have a simple question or need help troubleshooting a problem.
- Forum: PrivateVPN also has a forum where users can ask questions and help each other. This is a good resource if you have a more complex question or need help with something that is not covered in the knowledge base.
- Money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service for 30 days and if you are not satisfied, you can get a full refund.
Malwarebytes VPN
- 24/7 live chat: Malwarebytes VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Malwarebytes VPN also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Malwarebytes VPN has a knowledge base that contains articles on a variety of topics related to the VPN. This can be a helpful resource if you are having trouble with the VPN or if you have a question that you don't know how to answer.
- Social media: Malwarebytes VPN is also active on social media. You can contact customer support through Twitter or Facebook.
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