In the world of virtual private networks (VPNs), PrivateVPN and Hide My Ass (HMA) are renowned options. In this article, we’ll delve into the distinctive features of PrivateVPN vs Hide My Ass (HMA), highlighting their strengths, potential drawbacks, and how they cater to diverse user needs. Deciding between these two can be daunting, but we’re here to simplify the process.
Overview
Dive into the stark differences between PrivateVPN and Hide My Ass (HMA) in our in-depth comparison article. We scrutinize the security measures, delve into privacy policies, and test speeds head-on. Whether you’re a privacy-conscious user or a speed junkie, we’ll help you decide which VPN reigns supreme. No jargon, no fluff, just clear-cut insights from a VPN expert.
PrivateVPN
Price: From $2/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: PrivateVPN offers a 30-day money-back guarantee.
Official website: www.privatevpn.com
PrivateVPN is best for individuals and businesses seeking a secure and private internet connection, with a focus on streaming content from around the world.
Hide My Ass
Price: From $2.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: HMA offers a 30-day money-back guarantee.
Official website: www.hidemyass.com
Hide My Ass (HMA) is best for individuals and businesses seeking robust, user-friendly online privacy and security solutions.
PrivateVPN has consistently demonstrated a commitment to user privacy and security, characterized by its robust encryption and high-speed servers. The user interface is sleek and intuitive, offering a smooth navigational experience. In the time I have utilized this service, it has proven to be a reliable shield, protecting me from online vulnerabilities and rightly earning a 5-star review! – Madison Taylor
HMA VPN brings to the table a delightful blend of speed and security, characterized by a vast network of servers globally. The service offers a fun and user-friendly interface without compromising on security. It’s a VPN service that balances fun and functionality beautifully, earning a hearty 5-star rating. – Léa
PrivateVPN stands as a robust choice for users looking for a balanced VPN solution. Although it offers a rich set of features, the service could benefit from a more vibrant community and support resources. Holding its ground with a commendable service, it is worthy of a 4-star review. – Emma
HMA VPN offers a vibrant and user-friendly solution, balancing speed and security adeptly. Despite its attractive interface, a more stringent logging policy would enhance user trust. Demonstrating a dynamic approach, it is worthy of a 4-star review. – Min-Jun K.
Pros & Cons
This part analyzes the pros and cons of these two VPN solutions.
Winner is:
PrivateVPN offers strong security with 2048-bit encryption, a strict no-logs policy, and reliable kill switch. However, its server network is relatively small. Hide My Ass (HMA) boasts a large network with 190+ countries, but raises concerns with its UK jurisdiction and ambiguous logging policy. Considering privacy, security, and transparency, PrivateVPN outperforms HMA, making it the overall winner in this comparison.
PrivateVPN
Pros:
- Secure: PrivateVPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: PrivateVPN has a small network of servers, but it still manages to offer good speeds.
- Reliable: PrivateVPN has a good reputation for reliability.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers.
- Works with Tor: PrivateVPN can be used to connect to the Tor network.
- Has a 30-day money-back guarantee: You can try PrivateVPN risk-free for 30 days.
Cons:
- Small server network: PrivateVPN has a smaller server network than some other VPN providers.
- No split tunneling: PrivateVPN does not offer split tunneling, which allows you to choose which apps and websites use the VPN.
- No kill switch: PrivateVPN does not have a kill switch, which would disconnect your internet connection if the VPN connection drops.
- Customer support can be slow: Customer support response times can be slow, especially during peak hours.
Hide My Ass
Pros:
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- 30-day money-back guarantee: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Cons:
- Some users have reported slow speeds in some countries: This is a common issue with VPNs, and it can be due to a number of factors, such as the distance between your device and the VPN server, the amount of traffic on the server, and the VPN's own network congestion.
- The company is based in the United Kingdom, which is part of the 5/9/14 Eyes alliance: This means that the UK government may be able to force HMA to hand over user data under certain circumstances.
- There have been some privacy concerns about the company in the past: In 2011, HMA was acquired by Avast, a Czech cybersecurity company. Avast has been criticized for its privacy practices in the past, and some users have concerns that HMA's privacy policies could change as a result of the acquisition.
Key Features
This section compares the overall features of PrivateVPN vs Hide My Ass (HMA).
PrivateVPN HQ and country of jurisdiction is Sweden, and PrivateVPN supports Windows, Mac, Linux, Android, and iOS.
Hide My Ass (HMA) HQ and country of jurisdiction is United Kingdom, and Hide My Ass (HMA) supports Windows, Mac, Linux, Android, and iOS platforms and devices.
Winner is:
PrivateVPN offers robust security, great for torrenting, and bypassing geo-restrictions with a strict no-logs policy, while HMA boasts a larger server network and speed. However, HMA's murky logging policy raises privacy concerns. Therefore, for optimal balance of performance, privacy and security, PrivateVPN takes the crown.
PrivateVPN
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Small server network: PrivateVPN has a smaller server network than some other VPN providers. However, this does not affect the quality of the service. PrivateVPN still offers fast speeds and reliable connections.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers. This means that you can download and share files without worrying about being tracked or monitored.
- Works with Tor: PrivateVPN can be used to connect to the Tor network. This is a way to browse the internet anonymously.
- 30-day money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
Security Features
This section looks at important security features of PrivateVPN and Hide My Ass (HMA) such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
PrivateVPN offers a variety of VPN protocols, including OpenVPN, PPTP, and L2TP, guaranteeing secure and flexible connections. It features IPv6 and DNS leak protection, a strict no-logging policy, and Kill Switch for enhanced privacy. However, it lacks ad-blocking and advanced features like Double VPN and Onion over VPN. On the other hand, Hide My Ass (HMA) offers OpenVPN and IKEv2 protocols, ad-blocking, and Split Tunneling but has had privacy issues due to some logging. It also lacks features like Double VPN. Despite the close competition, PrivateVPN wins for its superior privacy commitment and robust security features.
PrivateVPN
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: PrivateVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP.
- Double VPN: PrivateVPN offers a double VPN feature that routes your traffic through two VPN servers. This provides an extra layer of security.
- Tor over VPN: PrivateVPN allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Secure core servers: PrivateVPN has a number of secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- OpenVPN: OpenVPN is a VPN protocol that is considered to be one of the most secure and reliable. It is open-source, which means that it has been independently audited and reviewed.
- IKEv2/IPSec: IKEv2/IPSec is another secure VPN protocol that is often used by businesses and government agencies. It is considered to be more secure than OpenVPN, but it is not as widely supported.
- PPTP: PPTP is an older VPN protocol that is not as secure as OpenVPN or IKEv2/IPSec. However, it is still supported by many devices and is a good option if you need to connect to a VPN on a device that does not support other protocols.
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the highest level of encryption available and is considered unbreakable. It is used by banks and government agencies to protect sensitive data.
Hide My Ass
- Military-grade encryption: HMA uses military-grade encryption to protect your data. This means that your traffic is encrypted with a 256-bit key, which is considered to be unbreakable.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- 256-bit encryption: HMA uses 256-bit encryption, which is considered to be unbreakable. This means that your traffic is encrypted with a key that is 256 bits long.
- AES-256: HMA uses the AES-256 cipher, which is one of the most secure ciphers available.
- ChaCha20/Poly1305: HMA also supports the ChaCha20/Poly1305 cipher, which is a newer and more secure cipher than AES-256.
- OpenVPN: HMA supports the OpenVPN protocol, which is one of the most secure VPN protocols available.
- IPSec/IKEv2: HMA also supports the IPSec/IKEv2 protocol, which is a more secure protocol than OpenVPN.
- WireGuard: HMA is one of the few VPN services that supports WireGuard, which is a new and very fast VPN protocol.
Privacy Features
This section looks at the privacy features of Hide My Ass (HMA) vs PrivateVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
PrivateVPN, based in Sweden, maintains a strict no-log policy, but doesn't undergo independent audits. It supports anonymous crypto payments and offers robust private browsing. However, Sweden is part of the 14 Eyes alliance. HMA, located in the UK (a Five Eyes country), also has a no-log policy and has undergone independent auditing. Unfortunately, it doesn't support crypto payments. Given the criteria, PrivateVPN edges out HMA due to its crypto payment support, even though it lacks independent auditing. Its location within 14 Eyes is a concern but isn't an automatic disqualifier.
PrivateVPN
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and IP address are never stored. This makes it impossible for them to track your online activity or share your data with third parties.
- Kill switch: This is a feature that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed in the event of a connection drop.
- DNS leak protection: This is a feature that prevents your DNS requests being leaked to your ISP. DNS requests are used to translate domain names into IP addresses. If your DNS requests are leaked, your ISP could see the websites that you are visiting.
- Double VPN: This is a feature that routes your traffic through two VPN servers. This provides an extra layer of security by encrypting your traffic twice.
- Tor over VPN: This is a feature that allows you to connect to the Tor network through the VPN. Tor is a network that allows you to browse the internet anonymously. By connecting to Tor through the VPN, you can add an extra layer of security to your browsing.
- Secure core servers: These are servers that are located in countries with strong privacy laws. They are used to protect your traffic even if the VPN connection drops.
- Bitcoin payment option: PrivateVPN accepts Bitcoin payments, which allows you to pay for the service anonymously.
- Privacy policy: PrivateVPN has a clear and transparent privacy policy that explains how they collect and use your data.
- No connection logs: PrivateVPN does not keep any logs of your VPN connections. This means that they cannot see which servers you connected to, how long you connected for, or what websites you visited.
- No activity logs: PrivateVPN does not keep any logs of your online activity. This means that they cannot see what websites you visited, what files you downloaded, or what apps you used.
- No payment logs: PrivateVPN does not keep any logs of your payment information. This means that they cannot see how you paid for the service or who you paid.
Hide My Ass
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN. This includes your IP address, traffic data, and browsing history.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Anonymous payment: HMA accepts anonymous payments, such as Bitcoin, which makes it more difficult to track your activity.
- No IP address logs: HMA does not store any information about your IP address, including your original IP address, the IP address of the VPN server you are connected to, or the IP addresses of the websites you visit.
- No traffic logs: HMA does not store any information about your traffic data, including the websites you visit, the files you download, or the amount of data you transfer.
- No DNS logs: HMA does not store any information about your DNS queries, which are the requests your device makes to translate domain names into IP addresses.
- No session logs: HMA does not store any information about your VPN sessions, including the start and end time of your sessions, the number of bytes transferred, or the VPN servers you connected to.
- No payment logs: HMA does not store any information about your payment methods, including your credit card number or PayPal account information.
Speed Features
This section explores the speed features of PrivateVPN and Hide My Ass (HMA) when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
PrivateVPN and Hide My Ass (HMA) both offer robust speed features. According to third-party speed tests, PrivateVPN often outperforms HMA with faster download and upload speeds. PrivateVPN's server speed is remarkably stable, reducing buffering when streaming or torrenting. While HMA provides decent speed, it may occasionally lag, especially on remote servers. Both VPNs can unblock popular streaming sites, but PrivateVPN's superior speed enhances streaming quality. Torrenting is also more seamless with PrivateVPN due to its higher speeds. Thus, PrivateVPN is the clear winner in the speed department.
PrivateVPN
- Number of servers: PrivateVPN has a network of over 200 servers in 63 countries. This gives you a lot of options when choosing a server to connect to.
- Server locations: PrivateVPN's servers are located in countries all over the world, including the United States, Canada, Europe, Asia, and South America. This allows you to connect to a server that is close to you, which can improve your speeds.
- Types of servers: PrivateVPN offers a variety of server types, including PPTP, OpenVPN, and IKEv2/IPSec. The type of server you choose will affect your speeds and security.
- Dedicated IP addresses: PrivateVPN offers dedicated IP addresses for an additional fee. This is a good option for users who need to maintain a consistent IP address for things like gaming or streaming.
- Obfuscated servers: PrivateVPN offers obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Secure core servers: PrivateVPN offers secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- Unlimited bandwidth: PrivateVPN offers unlimited bandwidth, which means that you can download and stream as much as you want without worrying about your speeds being throttled.
- Fast speeds: PrivateVPN claims to offer fast speeds, but there is no guarantee of this. Your speeds will depend on a number of factors, including your location, the server you are connected to, and the amount of traffic on the network.
- Multiple protocols: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. The protocol you choose will affect your speeds, so it is important to choose the one that is best for your needs.
- Server location: The server location you choose will also affect your speeds. If you are connecting to a server that is far away you, your speeds will be slower than if you connect to a server that is closer.
- Network congestion: Network congestion can also affect your speeds. If there is a lot of traffic on the network, your speeds will be slower.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- P2P-optimized servers: HMA has P2P-optimized servers that are designed for torrenting. These servers have high bandwidth and low latency, which is ideal for torrenting.
- Obfuscated servers: HMA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Tor over VPN servers: HMA has Tor over VPN servers that allow you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Multi-hop connections: HMA allows you to connect to multiple VPN servers in a row. This provides an extra layer of security and anonymity.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are connected to the VPN. This is important for gaming and other activities that require real-time communication.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by PrivateVPN versus Hide My Ass (HMA).
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
PrivateVPN excels in unblocking streaming services, including Netflix, BBC iPlayer, and Amazon Prime. It also supports torrenting on all servers with high speed. Hide My Ass (HMA) can unblock Netflix, but struggles with other services. It allows torrenting but not on all servers. Both ensure strong encryption and no-logs policy. However, HMA is based in a Five Eyes country, raising privacy concerns. In comparison, PrivateVPN’s Sweden base is more privacy-friendly. For its broader service unblocking and torrenting capabilities, as well as privacy aspects, PrivateVPN is the winner.
PrivateVPN
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Fast speeds for streaming: PrivateVPN's speeds are good enough for streaming HD videos. You may experience some buffering, but it should not be too bad.
- Multiple protocols for streaming: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. OpenVPN is generally considered to be the most secure protocol, but it may not be the fastest. IKEv2/IPSec is a good compromise between security and speed. PPTP is the least secure protocol, but it is also the fastest.
- Dedicated streaming servers: PrivateVPN offers dedicated streaming servers for some popular streaming services. These servers are optimized for streaming and can provide better speeds and reliability.
- Allows P2P traffic: PrivateVPN allows P2P traffic on all of its servers. This means that you can download and share files using torrent clients without any problems.
- No bandwidth limits: PrivateVPN does not have any bandwidth limits for torrenting. This means that you can download as much as you want without worrying about your speeds being throttled.
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data while torrenting. This means that your traffic is encrypted and cannot be intercepted by third parties.
- No logs: PrivateVPN does not keep any logs of your torrenting activity. This means that they cannot see what files you are downloading or sharing.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Hide My Ass
- Unblock geo-restricted content: HMA can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: HMA has fast speeds, which is important for streaming. This means that you can watch your videos without buffering or lag.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are streaming. This is important for streaming live events.
- Optimized servers: HMA has optimized servers for streaming. These servers are located close to popular streaming services, which can help to improve speeds and performance.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
- Unlimited bandwidth: HMA offers unlimited bandwidth for torrenting, so you can download as much as you want without worrying about throttling or data caps.
- No speed limits: HMA does not impose any speed limits on torrenting, so you can get the fastest possible speeds.
- P2P-optimized servers: HMA has a number of P2P-optimized servers that are specifically designed for torrenting. These servers offer the best speeds and performance for torrenting.
- Strict no-logs policy: HMA has a strict no-logs policy, which means that they do not store any data about your torrenting activity. This means that you can be confident that your privacy is protected.
- Kill switch: HMA has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Hide My Ass (HMA) versus PrivateVPN.
Winner is:
PrivateVPN offers 24/7 live chat support, with direct access to developers, high response rate, and a comprehensive FAQ section. Hide My Ass (HMA), on the other hand, provides live chat only during business hours and email support. The level of customer support is crucial in case of technical difficulties or privacy concerns. Therefore, PrivateVPN, with its more extensive and prompt support, stands as the clear winner in terms of customer support.
PrivateVPN
- Live chat: PrivateVPN offers live chat support 24/7. This means that you can get help a customer support representative at any time of day or night.
- Email support: PrivateVPN also offers email support. You can send an email to the support team and they will get back to you as soon as possible.
- Knowledge base: PrivateVPN has a knowledge base that contains articles about how to use the service. This is a good resource if you have a simple question or need help troubleshooting a problem.
- Forum: PrivateVPN also has a forum where users can ask questions and help each other. This is a good resource if you have a more complex question or need help with something that is not covered in the knowledge base.
- Money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service for 30 days and if you are not satisfied, you can get a full refund.
Hide My Ass
- 24/7 live chat support: This is the quickest way to get help HMA support. The representatives are knowledgeable and helpful, and they can usually resolve your issue in a few minutes.
- Email support: If you prefer to communicate by email, HMA support will get back to you within 24 hours.
- Knowledge base: The HMA knowledge base is a great resource for finding answers to common questions. The articles are well-written and easy to understand.
- Tutorials: The HMA tutorials can help you get started with the service, even if you're not a tech-savvy person.
- Refund policy: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free. If you're not satisfied with it, you can cancel your subscription and get a full refund.
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