Private Internet Access vs PrivateVPN Comparison

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In the world of VPN services, Private Internet Access and PrivateVPN are both strong contenders. We bring you an in-depth comparison, Private Internet Access vs PrivateVPN, to help you understand their unique strengths and features. Choosing between these two can be a challenge as each has specific offerings tailored to diverse needs.

Overview

Dive into the world of VPNs as we pit Private Internet Access (PIA) against PrivateVPN. We’ll compare their security features, examine how they protect your privacy, and test their speed capabilities. Uncover which service offers superior protection, maintains a true no-logs policy, and delivers the best performance. So, whether you’re streaming, downloading, or simply browsing, get the lowdown on which VPN is the right choice for your online needs.

Private Internet Access (PIA)

Private Internet Access

Price: From $2.03/month

Trustpilot Rating: 4.2 out of 5 stars

Refund Policy: Private Internet Access offers a 30-day money-back guarantee.

Official website: www.privateinternetaccess.com

Private Internet Access (PIA) is best for individuals who prioritize privacy and security while browsing the internet or conducting online transactions.

Learn more about Private Internet Access

PrivateVPN

PrivateVPN

Price: From $2/month

Trustpilot Rating: 4.5 out of 5 stars

Refund Policy: PrivateVPN offers a 30-day money-back guarantee.

Official website: www.privatevpn.com

PrivateVPN is best for individuals and businesses seeking a secure and private internet connection, with a focus on streaming content from around the world.

Learn more about PrivateVPN

PIA stands out with its robust network and unwavering commitment to user privacy. The ad and malware blocker is a testimony to its user-centric approach. I have navigated the internet waters safely and swiftly, thanks to the high-speed servers it hosts globally. It isn’t just a VPN service; it is a fortress of solitude in the bustling city of the internet, rightfully earning a 5-star rating! – Diego Rodriguez

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PrivateVPN has consistently demonstrated a commitment to user privacy and security, characterized by its robust encryption and high-speed servers. The user interface is sleek and intuitive, offering a smooth navigational experience. In the time I have utilized this service, it has proven to be a reliable shield, protecting me from online vulnerabilities and rightly earning a 5-star review! – Madison Taylor

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PIA has stood the test of time, offering a reliable VPN service characterized by a vast network of servers and strong security features. While the user interface could use a modern update, the service remains dependable, earning a sturdy 4-star rating. – Ji-Yong

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PrivateVPN stands as a robust choice for users looking for a balanced VPN solution. Although it offers a rich set of features, the service could benefit from a more vibrant community and support resources. Holding its ground with a commendable service, it is worthy of a 4-star review. – Emma

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Pros & Cons

This chapter scrutinizes the pros and cons of these two VPN services.

Winner is:

Private Internet Access (PIA) trumps PrivateVPN on multiple fronts. While PIA boasts over 29,000 servers globally, PrivateVPN just has 150. PIA’s robust security measures include military-grade encryption, IP leak protection, and a proven no-logs policy. PrivateVPN, though secure, falls short in comparison. PIA also offers better connection speeds, crucial for streaming. However, PrivateVPN outshines PIA in customer support with their 24/7 live chat. Despite this, PIA's advanced features and vast network make it the overall winner.

Private Internet Access (PIA)

Private Internet Access

Pros:
  • Unlimited bandwidth and connections: PIA allows you to connect an unlimited number of devices to its VPN at the same time. This is great for families or anyone who wants to use the VPN on multiple devices.
  • Strong security: PIA uses strong encryption and security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
  • Wide server network: PIA has a large server network with over 30,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
  • Affordable pricing: PIA is one of the most affordable VPNs on the market.
  • Good customer support: PIA has a good customer support team that is available 24/7. You can contact them via live chat, email, or a support ticket.
Cons:
  • Speed: PIA's speeds are not the fastest on the market. This can be a problem if you are using the VPN for streaming or gaming.
  • Not all streaming platforms work: PIA does not work with all streaming platforms, such as Netflix and Hulu.
  • No split tunneling: PIA does not offer split tunneling, which allows you to choose which apps use the VPN and which apps do not.
  • Based in the US: PIA is based in the United States, which is a privacy-unfriendly jurisdiction.
PrivateVPN

PrivateVPN

Pros:
  • Secure: PrivateVPN uses strong encryption and a no-logs policy to protect your privacy.
  • Fast: PrivateVPN has a small network of servers, but it still manages to offer good speeds.
  • Reliable: PrivateVPN has a good reputation for reliability.
  • Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer.
  • Allows torrenting: PrivateVPN allows torrenting on all of its servers.
  • Works with Tor: PrivateVPN can be used to connect to the Tor network.
  • Has a 30-day money-back guarantee: You can try PrivateVPN risk-free for 30 days.
Cons:
  • Small server network: PrivateVPN has a smaller server network than some other VPN providers.
  • No split tunneling: PrivateVPN does not offer split tunneling, which allows you to choose which apps and websites use the VPN.
  • No kill switch: PrivateVPN does not have a kill switch, which would disconnect your internet connection if the VPN connection drops.
  • Customer support can be slow: Customer support response times can be slow, especially during peak hours.

Key Features

This section compares the overall features of Private Internet Access (PIA) vs PrivateVPN.

Private Internet Access (PIA) HQ and country of jurisdiction is United States, and Private Internet Access (PIA) supports Windows, Mac, Linux, Android, and iOS platforms. In addition, it also supports OpenVPN, routers, and has browser extensions for Chrome, Firefox, and Opera.

PrivateVPN HQ and country of jurisdiction is Sweden, and PrivateVPN supports Windows, Mac, Linux, Android, and iOS.

Winner is:

Private Internet Access (PIA) excels with its vast network of 10,000+ servers, robust security features like WireGuard protocol, and proven no-logs policy. PrivateVPN, while offering decent speeds and streaming capabilities, falls short with a significantly smaller server network. PIA also outperforms in terms of simultaneous connections, offering 10 compared to PrivateVPN's 6. So, for its superior server count, robust security, and greater device compatibility, PIA is the clear winner.

Private Internet Access (PIA)

Private Internet Access

  • Unlimited bandwidth and connections: PIA allows you to connect an unlimited number of devices to its VPN at the same time. This is great for families or anyone who wants to use the VPN on multiple devices.
  • Strong security: PIA uses strong encryption and security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
  • Wide server network: PIA has a large server network with over 30,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
  • Affordable pricing: PIA is one of the most affordable VPNs on the market.
  • Good customer support: PIA has a good customer support team that is available 24/7. You can contact them via live chat, email, or a support ticket.
  • Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
  • No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
  • Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
  • Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
PrivateVPN

PrivateVPN

  • Strong encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
  • No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
  • Small server network: PrivateVPN has a smaller server network than some other VPN providers. However, this does not affect the quality of the service. PrivateVPN still offers fast speeds and reliable connections.
  • Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
  • Allows torrenting: PrivateVPN allows torrenting on all of its servers. This means that you can download and share files without worrying about being tracked or monitored.
  • Works with Tor: PrivateVPN can be used to connect to the Tor network. This is a way to browse the internet anonymously.
  • 30-day money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service risk-free.

Security Features

This section looks at important security features of Private Internet Access (PIA) and PrivateVPN such as encryption methods, protocols, split tunneling, kill switch, and more.

Winner is:

Private Internet Access (PIA) and PrivateVPN both offer robust security features. Both offer multiple VPN protocols, IP/DNS leak protection, and a strict no-logs policy. However, PIA edges forward with its MACE feature for ad-blocking and tracking protection, and advanced configurations like split-tunneling and a dependable kill switch. While PrivateVPN offers obfuscated servers and the option for a private DNS, it lacks the ad-blocking feature and split-tunneling. Therefore, considering the overall arsenal of security features, Private Internet Access (PIA) is the clear winner in this comparison.

Private Internet Access (PIA)

Private Internet Access

  • 256-bit encryption: PIA uses 256-bit encryption, which is the strongest encryption available. This means that your data is scrambled into gibberish that cannot be read by anyone, not even PIA.
  • Kill switch: The kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
  • DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains anonymous.
  • No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
  • Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
  • Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
  • Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
  • Encryption protocol: PIA supports two encryption protocols: OpenVPN and WireGuard. OpenVPN is a more mature and established protocol, while WireGuard is newer and faster.
  • Encryption cipher: PIA uses the AES-256-GCM cipher, which is the strongest cipher available. This means that your data is scrambled into gibberish that cannot be read by anyone, not even PIA.
  • Handshake: PIA uses the RSA-4096 handshake, which is the strongest handshake available. This ensures that your connection to the VPN server is secure.
  • Data authentication: PIA uses the GCM authentication method, which ensures that your data is not tampered with during transit.
PrivateVPN

PrivateVPN

  • 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
  • No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
  • Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
  • DNS leak protection: PrivateVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP.
  • Double VPN: PrivateVPN offers a double VPN feature that routes your traffic through two VPN servers. This provides an extra layer of security.
  • Tor over VPN: PrivateVPN allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
  • Secure core servers: PrivateVPN has a number of secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
  • OpenVPN: OpenVPN is a VPN protocol that is considered to be one of the most secure and reliable. It is open-source, which means that it has been independently audited and reviewed.
  • IKEv2/IPSec: IKEv2/IPSec is another secure VPN protocol that is often used by businesses and government agencies. It is considered to be more secure than OpenVPN, but it is not as widely supported.
  • PPTP: PPTP is an older VPN protocol that is not as secure as OpenVPN or IKEv2/IPSec. However, it is still supported by many devices and is a good option if you need to connect to a VPN on a device that does not support other protocols.
  • 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the highest level of encryption available and is considered unbreakable. It is used by banks and government agencies to protect sensitive data.

Privacy Features

This section looks at the privacy features of PrivateVPN vs Private Internet Access (PIA) in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.

Winner is:

Private Internet Access (PIA) and PrivateVPN both offer solid privacy features. Both have a strict no-log policy, although PIA has proven this in court, unlike PrivateVPN. PIA is also independently audited and supports crypto payments. While both are outside the Five Eyes jurisdiction, PIA's US location may concern some users. For private browsing, both provide strong encryption. However, PIA, with its larger server network and proven commitment to privacy, edges out PrivateVPN.

Private Internet Access (PIA)

Private Internet Access

  • No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
  • Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
  • Kill switch: The kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
  • DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains anonymous.
  • Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
  • Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
  • Torrenting: PIA allows torrenting on all of its servers. This means that you can download and upload files anonymously without fear of being tracked.
  • Double VPN: PIA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security and privacy.
  • Tor over VPN: PIA allows you to connect to the Tor network through its VPN. This can help you to further anonymize your traffic and protect your privacy.
  • No connection logs: PIA does not keep any logs of your VPN connections. This means that they cannot see which servers you connect to, how long you are connected for, or what websites you visit.
  • No traffic logs: PIA does not keep any logs of your internet traffic. This means that they cannot see what websites you visit, what files you download, or what data you send and receive.
  • No DNS logs: PIA does not keep any logs of your DNS queries. This means that they cannot see which websites you try to visit.
  • No payment logs: PIA does not keep any logs of your payment information. This means that they cannot see how you paid for your subscription or your credit card number.
PrivateVPN

PrivateVPN

  • No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and IP address are never stored. This makes it impossible for them to track your online activity or share your data with third parties.
  • Kill switch: This is a feature that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed in the event of a connection drop.
  • DNS leak protection: This is a feature that prevents your DNS requests being leaked to your ISP. DNS requests are used to translate domain names into IP addresses. If your DNS requests are leaked, your ISP could see the websites that you are visiting.
  • Double VPN: This is a feature that routes your traffic through two VPN servers. This provides an extra layer of security by encrypting your traffic twice.
  • Tor over VPN: This is a feature that allows you to connect to the Tor network through the VPN. Tor is a network that allows you to browse the internet anonymously. By connecting to Tor through the VPN, you can add an extra layer of security to your browsing.
  • Secure core servers: These are servers that are located in countries with strong privacy laws. They are used to protect your traffic even if the VPN connection drops.
  • Bitcoin payment option: PrivateVPN accepts Bitcoin payments, which allows you to pay for the service anonymously.
  • Privacy policy: PrivateVPN has a clear and transparent privacy policy that explains how they collect and use your data.
  • No connection logs: PrivateVPN does not keep any logs of your VPN connections. This means that they cannot see which servers you connected to, how long you connected for, or what websites you visited.
  • No activity logs: PrivateVPN does not keep any logs of your online activity. This means that they cannot see what websites you visited, what files you downloaded, or what apps you used.
  • No payment logs: PrivateVPN does not keep any logs of your payment information. This means that they cannot see how you paid for the service or who you paid.

Speed Features

This section explores the speed features of Private Internet Access (PIA) and PrivateVPN when it comes to server technology for download/upload speeds for streaming and torrenting.

Winner is:

Private Internet Access (PIA) and PrivateVPN both offer high-speed connections, but third-party speed tests show PIA surpasses PrivateVPN across most locations. PIA consistently has faster download and upload speeds, especially on local servers. For server speed, PIA's extensive server network gives it an edge over PrivateVPN. Both VPNs perform well with streaming sites and torrenting, but again PIA's speed makes it superior. Hence, considering overall speed performance, despite PrivateVPN's commendable service, Private Internet Access (PIA) is the clear winner.

Private Internet Access (PIA)

Private Internet Access

  • Over 35,000 servers: PIA has over 35,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
  • P2P-optimized servers: PIA has dedicated P2P-optimized servers for torrenting. These servers are designed to provide fast and reliable connections for torrenting.
  • Dedicated streaming servers: PIA has dedicated streaming servers for popular streaming platforms such as Netflix, Hulu, and BBC iPlayer. These servers are designed to bypass geo-blocks and provide you with access to your favorite content.
  • Obfuscated servers: PIA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
  • Tor over VPN servers: PIA allows you to connect to the Tor network through its VPN. This can help you to further anonymize your traffic and protect your privacy.
  • Double VPN servers: PIA offers double VPN servers that encrypt your traffic twice. This provides an extra layer of security and privacy.
  • 10 Gbps servers: PIA's servers are all equipped with 10 Gbps connections, which means that they have the potential to offer very fast speeds.
  • Multiple protocols: PIA supports multiple VPN protocols, including OpenVPN, WireGuard, and IKEv2/IPsec. Each protocol has its own strengths and weaknesses in terms of speed.
  • Automatic server selection: PIA's automatic server selection feature can help you to connect to the fastest server available.
  • Bandwidth throttling protection: PIA's bandwidth throttling protection feature prevents your ISP throttling your VPN connection.
  • No data caps: PIA does not have any data caps on its VPN service. This means that you can use as much data as you want without having to worry about being throttled or charged extra.
PrivateVPN

PrivateVPN

  • Number of servers: PrivateVPN has a network of over 200 servers in 63 countries. This gives you a lot of options when choosing a server to connect to.
  • Server locations: PrivateVPN's servers are located in countries all over the world, including the United States, Canada, Europe, Asia, and South America. This allows you to connect to a server that is close to you, which can improve your speeds.
  • Types of servers: PrivateVPN offers a variety of server types, including PPTP, OpenVPN, and IKEv2/IPSec. The type of server you choose will affect your speeds and security.
  • Dedicated IP addresses: PrivateVPN offers dedicated IP addresses for an additional fee. This is a good option for users who need to maintain a consistent IP address for things like gaming or streaming.
  • Obfuscated servers: PrivateVPN offers obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
  • Secure core servers: PrivateVPN offers secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
  • Unlimited bandwidth: PrivateVPN offers unlimited bandwidth, which means that you can download and stream as much as you want without worrying about your speeds being throttled.
  • Fast speeds: PrivateVPN claims to offer fast speeds, but there is no guarantee of this. Your speeds will depend on a number of factors, including your location, the server you are connected to, and the amount of traffic on the network.
  • Multiple protocols: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. The protocol you choose will affect your speeds, so it is important to choose the one that is best for your needs.
  • Server location: The server location you choose will also affect your speeds. If you are connecting to a server that is far away you, your speeds will be slower than if you connect to a server that is closer.
  • Network congestion: Network congestion can also affect your speeds. If there is a lot of traffic on the network, your speeds will be slower.

Streaming & Torrenting Features

This section compares the streaming and torrenting features and capabilities provided by Private Internet Access (PIA) versus PrivateVPN.

Popular Streaming Services
  • Netflix
  • Amazon Prime
  • Disney+
  • HBO Max
  • Paramount+
  • Hulu
  • Apple TV
  • Starz
  • ESPN+
  • Peacock
  • Canal Plus
  • Discovery Plus

Winner is:

Private Internet Access (PIA) offers unlimited bandwidth, P2P support for torrenting, and the ability to unblock popular streaming platforms like Netflix. PrivateVPN also supports torrenting and unblocks streaming services, plus it delivers faster speeds. While PIA boasts more servers, PrivateVPN's ease of use, faster speeds, and specialized streaming servers make it the superior choice for both unblocking streaming services and torrenting. Thus, PrivateVPN is the winner in this comparison.

Private Internet Access (PIA)

Private Internet Access

  • Works with popular streaming platforms: PIA works with popular streaming platforms such as Netflix, Hulu, BBC iPlayer, and Disney+. This means that you can use PIA to bypass geo-blocks and access your favorite content anywhere in the world.
  • Dedicated streaming servers: PIA has dedicated streaming servers for popular streaming platforms. These servers are optimized for streaming and can help you to get the best possible streaming experience.
  • No bandwidth caps: PIA does not have any bandwidth caps on its VPN service. This means that you can stream as much as you want without having to worry about being throttled or charged extra.
  • No buffering: PIA's VPN servers are designed to provide fast and reliable connections. This means that you should not experience any buffering when streaming videos.
  • Easy to use: PIA's VPN apps are easy to use and have a simple interface. This makes it easy to connect to a streaming server and start watching your favorite content.
  • Allows torrenting on all servers: PIA allows torrenting on all of its servers. This means that you can download and upload files anonymously without fear of being tracked.
  • P2P-optimized servers: PIA has dedicated P2P-optimized servers for torrenting. These servers are designed to provide fast and reliable connections for torrenting.
  • No bandwidth caps: PIA does not have any bandwidth caps on its VPN service. This means that you can torrent as much as you want without having to worry about being throttled or charged extra.
  • No IP leaks: PIA has a strict no-logs policy and does not keep any records of your torrenting activity. This means that your IP address is never exposed, even if there is a leak.
  • Kill switch: PIA's kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
  • Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your torrenting experience and protect your privacy.
PrivateVPN

PrivateVPN

  • Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
  • Fast speeds for streaming: PrivateVPN's speeds are good enough for streaming HD videos. You may experience some buffering, but it should not be too bad.
  • Multiple protocols for streaming: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. OpenVPN is generally considered to be the most secure protocol, but it may not be the fastest. IKEv2/IPSec is a good compromise between security and speed. PPTP is the least secure protocol, but it is also the fastest.
  • Dedicated streaming servers: PrivateVPN offers dedicated streaming servers for some popular streaming services. These servers are optimized for streaming and can provide better speeds and reliability.
  • Allows P2P traffic: PrivateVPN allows P2P traffic on all of its servers. This means that you can download and share files using torrent clients without any problems.
  • No bandwidth limits: PrivateVPN does not have any bandwidth limits for torrenting. This means that you can download as much as you want without worrying about your speeds being throttled.
  • Strong encryption: PrivateVPN uses 256-bit encryption to protect your data while torrenting. This means that your traffic is encrypted and cannot be intercepted by third parties.
  • No logs: PrivateVPN does not keep any logs of your torrenting activity. This means that they cannot see what files you are downloading or sharing.
  • Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.

Support Features

This section looks at what kind of customer support you can expect from PrivateVPN versus Private Internet Access (PIA).

Winner is:

Private Internet Access (PIA) and PrivateVPN both offer customer support, but PIA stands out. It provides 24/7 live chat support, extensive knowledge base, and a ticket system. PrivateVPN, on the other hand, offers limited live chat hours and relies heavily on email support. The accessibility and timeliness of support are crucial in VPN services for prompt problem resolution, hence making PIA the winner in providing superior customer support.

Private Internet Access (PIA)

Private Internet Access

  • 24/7 live chat: PIA offers 24/7 live chat support. This means that you can get help a real person at any time of day or night.
  • Email support: PIA also offers email support. This is a good option if you have a question that is not urgent.
  • Knowledge base: PIA has a comprehensive knowledge base that covers a wide range of topics. This is a good place to start if you have a simple question.
  • Social media: PIA is also active on social media. You can reach out to them on Twitter, Facebook, or Reddit.
  • Forum: PIA has a forum where users can help each other. This is a good option if you are looking for help someone who has been in your shoes.
PrivateVPN

PrivateVPN

  • Live chat: PrivateVPN offers live chat support 24/7. This means that you can get help a customer support representative at any time of day or night.
  • Email support: PrivateVPN also offers email support. You can send an email to the support team and they will get back to you as soon as possible.
  • Knowledge base: PrivateVPN has a knowledge base that contains articles about how to use the service. This is a good resource if you have a simple question or need help troubleshooting a problem.
  • Forum: PrivateVPN also has a forum where users can ask questions and help each other. This is a good resource if you have a more complex question or need help with something that is not covered in the knowledge base.
  • Money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service for 30 days and if you are not satisfied, you can get a full refund.

Check out how Private Internet Access (PIA) and PrivateVPN stack up against other popular VPN services on the market.