In the world of online privacy, Private Internet Access (PIA) and CyberGhost VPN stand out as top contenders. Selecting between these two reputable VPN services can be a daunting task, given each offers a unique set of features and strengths. In our in-depth comparison of Private Internet Access (PIA) vs CyberGhost VPN, we’ll shed light on the unique aspects of both, making your choice a bit easier.
Overview
In the realm of online privacy, choosing between Private Internet Access (PIA) and CyberGhost VPN can be quite a challenge. Each boasts robust security protocols, privacy features, and speed. PIA stands out with its advanced configurations while CyberGhost shines with its user-friendly interface. Dive into this comparison to understand which VPN best caters to your privacy needs and internet habits. No marketing gimmicks, just a detailed analysis from an expert perspective.
Private Internet Access
Price: From $2.03/month
Trustpilot Rating: 4.2 out of 5 stars
Refund Policy: Private Internet Access offers a 30-day money-back guarantee.
Official website: www.privateinternetaccess.com
Private Internet Access (PIA) is best for individuals who prioritize privacy and security while browsing the internet or conducting online transactions.
CyberGhost
Price: From $2.19/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: CyberGhost VPN offers a 45-day money-back guarantee.
Official website: www.cyberghostvpn.com
CyberGhost VPN is best for individuals who value online privacy and security, and who want to access geo-restricted content from anywhere in the world.
PIA stands out with its robust network and unwavering commitment to user privacy. The ad and malware blocker is a testimony to its user-centric approach. I have navigated the internet waters safely and swiftly, thanks to the high-speed servers it hosts globally. It isn’t just a VPN service; it is a fortress of solitude in the bustling city of the internet, rightfully earning a 5-star rating! – Diego Rodriguez
CyberGhost VPN has been a reliable sentinel guarding my online privacy with a rich set of features that are both robust and user-friendly. Its vast server network ensures that a high-speed connection is always within reach. Whether it’s browsing or streaming, CyberGhost VPN has paved the way for a secure and fluid online experience, demonstrating a performance that screams 5 stars! – Mateo G.
PIA has stood the test of time, offering a reliable VPN service characterized by a vast network of servers and strong security features. While the user interface could use a modern update, the service remains dependable, earning a sturdy 4-star rating. – Ji-Yong
CyberGhost VPN offers an impressive range of servers worldwide, paired with a user-friendly interface that facilitates effortless connection to the desired location. While the service excels in many areas, the mobile application could benefit from further refinements to enhance stability. A strong contender, earning a 4-star rating. – Priya Singh
Pros & Cons
This part analyzes the strengths and weaknesses of these two VPNs.
Winner is:
Private Internet Access (PIA) offers robust security features, a vast network of servers, and affordable pricing, making it a superior choice. PIA's no-logs policy and open-source software provide excellent privacy. In contrast, CyberGhost VPN has a more user-friendly interface and better streaming capabilities, but falls short with slower speeds and higher prices. Overall, PIA's stronger privacy protection, faster speeds, and cost-effectiveness make it the winning choice.
Private Internet Access
Pros:
- Unlimited bandwidth and connections: PIA allows you to connect an unlimited number of devices to its VPN at the same time. This is great for families or anyone who wants to use the VPN on multiple devices.
- Strong security: PIA uses strong encryption and security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Wide server network: PIA has a large server network with over 30,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
- Affordable pricing: PIA is one of the most affordable VPNs on the market.
- Good customer support: PIA has a good customer support team that is available 24/7. You can contact them via live chat, email, or a support ticket.
Cons:
- Speed: PIA's speeds are not the fastest on the market. This can be a problem if you are using the VPN for streaming or gaming.
- Not all streaming platforms work: PIA does not work with all streaming platforms, such as Netflix and Hulu.
- No split tunneling: PIA does not offer split tunneling, which allows you to choose which apps use the VPN and which apps do not.
- Based in the US: PIA is based in the United States, which is a privacy-unfriendly jurisdiction.
CyberGhost
Pros:
- Large network of servers: CyberGhost has a large network of over 7,000 servers in over 91 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Strong security: CyberGhost uses strong encryption and security features to protect your privacy. This includes 256-bit encryption, DNS leak protection, and a kill switch.
- Unblocks streaming services: CyberGhost can unblock popular streaming services such as Netflix, Hulu, and Amazon Prime Video. This means you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: CyberGhost is easy to use, even for beginners. The app is available for Windows, macOS, Linux, Android, iOS, and Amazon Fire TV.
- Good value for money: CyberGhost offers a variety of pricing plans to suit different budgets. You can also get a discount if you sign up for a longer plan.
Cons:
- Speeds can be slow: CyberGhost's speeds can be slow, especially on long-distance connections. This can be a problem for activities that require a lot of bandwidth, such as gaming and streaming HD video.
- Parent company concerns: CyberGhost was acquired by Kape Technologies in 2017. Kape Technologies is a controversial company that has been accused of data privacy violations in the past.
- No free trial: CyberGhost does not offer a free trial. You can only test it out for free for one day by signing up for a paid plan and then canceling before the trial period ends.
Key Features
This section compares the overall features of Private Internet Access (PIA) vs CyberGhost VPN.
Private Internet Access (PIA) HQ and country of jurisdiction is United States, and Private Internet Access (PIA) supports Windows, Mac, Linux, Android, and iOS platforms. In addition, it also supports OpenVPN, routers, and has browser extensions for Chrome, Firefox, and Opera.
CyberGhost VPN HQ and country of jurisdiction is Romania, and CyberGhost VPN supports Windows, Mac, Linux, Android, iOS, Amazon Fire Stick, Android TV, and routers.
Winner is:
Private Internet Access (PIA) and CyberGhost VPN both offer robust encryption and privacy features, but PIA edges out with its advanced customization options and proven no-logs policy. While CyberGhost scores with its user-friendly interface and optimized servers for streaming, PIA's superior performance, unlimited bandwidth, and lower price point make it the winner in this comparison.
Private Internet Access
- Unlimited bandwidth and connections: PIA allows you to connect an unlimited number of devices to its VPN at the same time. This is great for families or anyone who wants to use the VPN on multiple devices.
- Strong security: PIA uses strong encryption and security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Wide server network: PIA has a large server network with over 30,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
- Affordable pricing: PIA is one of the most affordable VPNs on the market.
- Good customer support: PIA has a good customer support team that is available 24/7. You can contact them via live chat, email, or a support ticket.
- Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
- No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
- Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
CyberGhost
- Large network of servers: CyberGhost has a large network of over 7,000 servers in over 91 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Strong security: CyberGhost uses strong encryption and security features to protect your privacy. This includes 256-bit encryption, DNS leak protection, and a kill switch.
- Unblocks streaming services: CyberGhost can unblock popular streaming services such as Netflix, Hulu, and Amazon Prime Video. This means you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: CyberGhost is easy to use, even for beginners. The app is available for Windows, macOS, Linux, Android, iOS, and Amazon Fire TV.
- Good value for money: CyberGhost offers a variety of pricing plans to suit different budgets. You can also get a discount if you sign up for a longer plan.
- Ad blocker and malware protection: CyberGhost includes an ad blocker and malware protection in its VPN app. This can improve your browsing experience and protect your privacy.
- Double VPN: CyberGhost's Double VPN feature encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- Split tunneling: CyberGhost's Split tunneling feature allows you to choose which apps or websites use the VPN and which ones use your regular internet connection. This can be useful for things like gaming or streaming, where you need high speeds.
- Private DNS: CyberGhost's Private DNS feature encrypts your DNS queries, which prevents your ISP or other third parties seeing what websites you are visiting.
- No-logs policy: CyberGhost has a strict no-logs policy, which means that it does not store any of your browsing data. This means that your online activity cannot be tracked by CyberGhost or anyone else.
- 7-day free trial: CyberGhost offers a 7-day free trial, so you can try it out before you commit to a paid plan.
Security Features
This section looks at important security features of Private Internet Access (PIA) and CyberGhost VPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Private Internet Access (PIA) and CyberGhost VPN both offer robust security features. PIA supports OpenVPN and WireGuard protocols, has ad-blocking feature, provides DNS leak protection, uses private DNS, commits to no-logging policy, facilitates split tunneling and kill switch, but lacks Onion over VPN and Double VPN. CyberGhost supports OpenVPN, WireGuard, and IKEv2, offers ad-blocking, ensures IP and DNS leak protection, but its no-logging policy is less transparent. PIA's robust features and clear no-logging policy give it the edge, making it the winner in this comparison.
Private Internet Access
- 256-bit encryption: PIA uses 256-bit encryption, which is the strongest encryption available. This means that your data is scrambled into gibberish that cannot be read by anyone, not even PIA.
- Kill switch: The kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains anonymous.
- No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
- Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
- Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
- Encryption protocol: PIA supports two encryption protocols: OpenVPN and WireGuard. OpenVPN is a more mature and established protocol, while WireGuard is newer and faster.
- Encryption cipher: PIA uses the AES-256-GCM cipher, which is the strongest cipher available. This means that your data is scrambled into gibberish that cannot be read by anyone, not even PIA.
- Handshake: PIA uses the RSA-4096 handshake, which is the strongest handshake available. This ensures that your connection to the VPN server is secure.
- Data authentication: PIA uses the GCM authentication method, which ensures that your data is not tampered with during transit.
CyberGhost
- 256-bit encryption: CyberGhost uses 256-bit encryption, which is the highest level of encryption available. This means that your data is protected prying eyes, even if it is intercepted by hackers.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if your VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains private.
- No-logs policy: CyberGhost has a strict no-logs policy, which means that it does not store any of your browsing data. This means that your online activity cannot be tracked by CyberGhost or anyone else.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps or websites use the VPN and which ones use your regular internet connection. This can be useful for things like gaming or streaming, where you need high speeds.
- Ad blocker: CyberGhost includes an ad blocker in its VPN app. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Malware protection: CyberGhost also includes malware protection in its VPN app. This scans your traffic for malware and blocks it reaching your device.
- Transport Layer Security (TLS): TLS is a security protocol that is used to encrypt data in transit. CyberGhost uses TLS to encrypt your traffic when it is being transferred between your device and the VPN server.
- Secure DNS: CyberGhost uses secure DNS to prevent your DNS queries being intercepted by third parties. This ensures that your browsing activity remains private.
- Double VPN: CyberGhost's Double VPN feature encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- 256-bit encryption: CyberGhost uses 256-bit encryption, which is the highest level of encryption available. This means that your data is protected prying eyes, even if it is intercepted by hackers.
- IKEv2/IPSec: IKEv2/IPSec is a newer encryption protocol that is known for its speed and security. CyberGhost uses this protocol by default, but you can also choose to use OpenVPN or WireGuard.
Privacy Features
This section looks at the privacy features of CyberGhost VPN vs Private Internet Access (PIA) in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Private Internet Access (PIA) and CyberGhost VPN both offer robust privacy features. PIA has a strict no-log policy, is independently audited, supports crypto payments, and is based in the United States, a Five Eyes country. CyberGhost also has a no-log policy, supports crypto payments, but is based in Romania, outside Five Eyes jurisdiction. While both provide private browsing, PIA's independent auditing gives it an edge. Despite the Five Eyes membership, PIA's transparency and commitment to privacy make it the winner in this comparison.
Private Internet Access
- No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
- Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
- Kill switch: The kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains anonymous.
- Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
- Torrenting: PIA allows torrenting on all of its servers. This means that you can download and upload files anonymously without fear of being tracked.
- Double VPN: PIA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security and privacy.
- Tor over VPN: PIA allows you to connect to the Tor network through its VPN. This can help you to further anonymize your traffic and protect your privacy.
- No connection logs: PIA does not keep any logs of your VPN connections. This means that they cannot see which servers you connect to, how long you are connected for, or what websites you visit.
- No traffic logs: PIA does not keep any logs of your internet traffic. This means that they cannot see what websites you visit, what files you download, or what data you send and receive.
- No DNS logs: PIA does not keep any logs of your DNS queries. This means that they cannot see which websites you try to visit.
- No payment logs: PIA does not keep any logs of your payment information. This means that they cannot see how you paid for your subscription or your credit card number.
CyberGhost
- No-logs policy: CyberGhost has a strict no-logs policy, which means that it does not store any of your browsing data. This means that your online activity cannot be tracked by CyberGhost or anyone else.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if your VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains private.
- Private DNS: CyberGhost's Private DNS feature encrypts your DNS queries, which prevents your ISP or other third parties seeing what websites you are visiting.
- Ad blocker and malware protection: CyberGhost includes an ad blocker and malware protection in its VPN app. This can improve your browsing experience and protect your privacy.
- Double VPN: CyberGhost's Double VPN feature encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- Split tunneling: CyberGhost's Split tunneling feature allows you to choose which apps or websites use the VPN and which ones use your regular internet connection. This can be useful for things like gaming or streaming, where you need high speeds.
- Obfuscated servers: CyberGhost offers obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Privacy guarantee: CyberGhost offers a privacy guarantee that promises to protect your privacy. If you are not satisfied with the service, you can get a full refund within 45 days.
- No connection logs: CyberGhost does not store any information about your VPN connections, including the time and date of your connection, the IP addresses of the servers you connected to, or the amount of data you transferred.
- No traffic logs: CyberGhost does not store any information about your online activity, including the websites you visited, the files you downloaded, or the apps you used.
- No payment logs: CyberGhost does not store any information about your payment method, such as your credit card number or PayPal account information.
- No device logs: CyberGhost does not store any information about your device, such as its IP address or MAC address.
Speed Features
This section explores the speed features of Private Internet Access (PIA) and CyberGhost VPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Private Internet Access (PIA) and CyberGhost VPN are both popular choices for VPN services. In terms of speed, third-party tests reveal that PIA consistently outperforms CyberGhost in both download and upload speeds. PIA has a large network of servers, which contributes to its high speed. While CyberGhost does offer decent speed, it can be inconsistent, especially for streaming sites and torrenting. Therefore, based on speed performance, server speed, and the ability to handle high-bandwidth activities like streaming and torrenting, Private Internet Access (PIA) is the clear winner.
Private Internet Access
- Over 35,000 servers: PIA has over 35,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
- P2P-optimized servers: PIA has dedicated P2P-optimized servers for torrenting. These servers are designed to provide fast and reliable connections for torrenting.
- Dedicated streaming servers: PIA has dedicated streaming servers for popular streaming platforms such as Netflix, Hulu, and BBC iPlayer. These servers are designed to bypass geo-blocks and provide you with access to your favorite content.
- Obfuscated servers: PIA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Tor over VPN servers: PIA allows you to connect to the Tor network through its VPN. This can help you to further anonymize your traffic and protect your privacy.
- Double VPN servers: PIA offers double VPN servers that encrypt your traffic twice. This provides an extra layer of security and privacy.
- 10 Gbps servers: PIA's servers are all equipped with 10 Gbps connections, which means that they have the potential to offer very fast speeds.
- Multiple protocols: PIA supports multiple VPN protocols, including OpenVPN, WireGuard, and IKEv2/IPsec. Each protocol has its own strengths and weaknesses in terms of speed.
- Automatic server selection: PIA's automatic server selection feature can help you to connect to the fastest server available.
- Bandwidth throttling protection: PIA's bandwidth throttling protection feature prevents your ISP throttling your VPN connection.
- No data caps: PIA does not have any data caps on its VPN service. This means that you can use as much data as you want without having to worry about being throttled or charged extra.
CyberGhost
- High-speed servers: CyberGhost has a large network of servers that are optimized for speed. This means that you can expect fast speeds even when connecting to servers that are far away.
- Multiple server locations: CyberGhost has servers in over 91 countries, so you should be able to find a server that is close to you.
- Specialized servers: CyberGhost offers specialized servers for different purposes, such as streaming, torrenting, and gaming.
- Obfuscated servers: CyberGhost offers obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Dedicated IP addresses: CyberGhost offers dedicated IP addresses for users who need a static IP address.
- P2P-optimized servers: CyberGhost has servers that are optimized for P2P file sharing.
- Streaming-optimized servers: CyberGhost has servers that are optimized for streaming video and audio.
- Gaming-optimized servers: CyberGhost has servers that are optimized for online gaming.
- High-speed servers: CyberGhost has a large network of servers that are optimized for speed. This means that you can expect fast speeds even when connecting to servers that are far away.
- Multiple protocols: CyberGhost supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and WireGuard. These protocols offer different trade-offs between speed and security.
- Automatic server selection: CyberGhost's automatic server selection feature chooses the fastest server for your location and needs. This can help to improve your speeds.
- Bandwidth throttling: CyberGhost does not throttle bandwidth, so you can enjoy the fastest possible speeds.
- No speed caps: CyberGhost does not impose any speed caps, so you can download and stream as much as you want.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Private Internet Access (PIA) versus CyberGhost VPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Private Internet Access (PIA) and CyberGhost VPN both offer capabilities for unblocking streaming services and torrenting. PIA is known for its high-speed connections, which is crucial for streaming and torrenting, but its ability to unblock streaming platforms is not as consistent. CyberGhost VPN, on the other hand, has specialized servers for streaming and torrenting, and reliably unblocks major platforms like Netflix and BBC iPlayer. While both are strong contenders, CyberGhost VPN wins due to its specialized servers and superior ability to consistently unblock streaming services.
Private Internet Access
- Works with popular streaming platforms: PIA works with popular streaming platforms such as Netflix, Hulu, BBC iPlayer, and Disney+. This means that you can use PIA to bypass geo-blocks and access your favorite content anywhere in the world.
- Dedicated streaming servers: PIA has dedicated streaming servers for popular streaming platforms. These servers are optimized for streaming and can help you to get the best possible streaming experience.
- No bandwidth caps: PIA does not have any bandwidth caps on its VPN service. This means that you can stream as much as you want without having to worry about being throttled or charged extra.
- No buffering: PIA's VPN servers are designed to provide fast and reliable connections. This means that you should not experience any buffering when streaming videos.
- Easy to use: PIA's VPN apps are easy to use and have a simple interface. This makes it easy to connect to a streaming server and start watching your favorite content.
- Allows torrenting on all servers: PIA allows torrenting on all of its servers. This means that you can download and upload files anonymously without fear of being tracked.
- P2P-optimized servers: PIA has dedicated P2P-optimized servers for torrenting. These servers are designed to provide fast and reliable connections for torrenting.
- No bandwidth caps: PIA does not have any bandwidth caps on its VPN service. This means that you can torrent as much as you want without having to worry about being throttled or charged extra.
- No IP leaks: PIA has a strict no-logs policy and does not keep any records of your torrenting activity. This means that your IP address is never exposed, even if there is a leak.
- Kill switch: PIA's kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your torrenting experience and protect your privacy.
CyberGhost
- Streaming-optimized servers: CyberGhost has servers that are optimized for streaming video and audio. These servers are located close to popular streaming services, so you can get the best possible streaming quality.
- Unblocks popular streaming services: CyberGhost can unblock popular streaming services, such as Netflix, Hulu, Amazon Prime Video, BBC iPlayer, and Disney+. This means you can watch your favorite shows and movies no matter where you are in the world.
- No buffering or lag: CyberGhost's streaming-optimized servers are designed to provide fast and reliable streaming. This means you should be able to watch your favorite shows and movies without any buffering or lag.
- Easy to use: CyberGhost is easy to use, even for beginners. The app has a simple interface that makes it easy to find and connect to streaming-optimized servers.
- Money-back guarantee: CyberGhost offers a 45-day money-back guarantee. This means you can try it out risk-free and get a refund if you are not satisfied.
- P2P-optimized servers: CyberGhost has servers that are optimized for P2P file sharing. These servers have a lot of bandwidth and are less likely to be congested, which can improve your P2P speeds.
- No throttling: CyberGhost does not throttle bandwidth, so you can download as much as you want without any speed limits.
- No logs: CyberGhost does not store any logs of your P2P activity, so you can be sure that your privacy is protected.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if your VPN connection drops. This prevents your real IP address being exposed.
- Easy to use: CyberGhost is easy to use, even for beginners. The app has a simple interface that makes it easy to find and connect to P2P-optimized servers.
Support Features
This section looks at what kind of customer support you can expect from CyberGhost VPN versus Private Internet Access (PIA).
Winner is:
Customer support is a critical feature for VPN services as it directly affects user experience. Private Internet Access (PIA) and CyberGhost VPN both offer 24/7 live chat support, extensive online guides, and FAQs. However, PIA provides an edge with its more responsive and knowledgeable support staff and a ticketing system that facilitates faster problem resolution. While CyberGhost VPN has commendable support, the overall winner is Private Internet Access (PIA) due to its superior customer service.
Private Internet Access
- 24/7 live chat: PIA offers 24/7 live chat support. This means that you can get help a real person at any time of day or night.
- Email support: PIA also offers email support. This is a good option if you have a question that is not urgent.
- Knowledge base: PIA has a comprehensive knowledge base that covers a wide range of topics. This is a good place to start if you have a simple question.
- Social media: PIA is also active on social media. You can reach out to them on Twitter, Facebook, or Reddit.
- Forum: PIA has a forum where users can help each other. This is a good option if you are looking for help someone who has been in your shoes.
CyberGhost
- 24/7 live chat: CyberGhost offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: CyberGhost also offers email support. This is a good option if you need to send a more detailed question or issue.
- Knowledge base: CyberGhost has a knowledge base that contains answers to frequently asked questions. This is a good resource if you can't find the answer to your question in the live chat or email support.
- Money-back guarantee: CyberGhost offers a 45-day money-back guarantee. This means you can try the service risk-free and get a refund if you are not satisfied.
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