In the world of VPN services, PrivadoVPN and Mullvad stand as formidable competitors. Each has its unique strengths and features, making the decision of PrivadoVPN vs Mullvad a challenging one. This article will delve deep into the offerings of both these services, comparing their benefits and downsides, to help you make an informed choice.
Overview
Dive into our comprehensive comparison of PrivadoVPN and Mullvad VPN, two strong contenders in the realm of online security and privacy. We’ll delve into their offerings, dissecting key areas such as encryption standards, privacy policies, and connection speeds. Whether you’re a privacy enthusiast or a streaming junkie, we’ll help you discover which VPN reigns supreme in safeguarding your digital footprint while ensuring a seamless browsing experience. Let’s get started!
PrivadoVPN
Price: From $1.99/month
Trustpilot Rating: 4.1 out of 5 stars
Refund Policy: PrivadoVPN offers a 30-day money-back guarantee.
Official website: www.privadovpn.com
PrivadoVPN is best for individuals and businesses who prioritize secure and private internet browsing, and are looking for an easy-to-use VPN service with fast, reliable connections.
Mullvad
Price: From $5.36/month
Trustpilot Rating: 3.9 out of 5 stars
Refund Policy: Mullvad offers a 30-day money-back guarantee.
Official website: www.mullvad.net
Mullvad is best for individuals who prioritize online privacy and want an easy-to-use, secure VPN service.
PrivadoVPN shines bright in the VPN space with its commitment to user security and privacy. Its global network of high-speed servers ensures a seamless browsing and streaming experience. Over the time I’ve used it, I have come to rely on its stable connections and robust security protocols, earning it a well-deserved 5-star rating! – Mei Ling
Mullvad operates with a principle of maintaining the user’s online anonymity at its core. The service, characterized by its straightforward approach to privacy and a policy of not logging any user data, has been a reliable companion in maintaining my online privacy. Its performance and commitment to privacy are both stellar, rightfully earning a 5-star rating. – Li Wei
PrivadoVPN offers a balanced service with a focus on user privacy and security. While the server network is somewhat limited, it promises a no-logs policy and robust encryption. A trustworthy service that stands with a 4-star rating. – Mateo
Mullvad emphasizes user anonymity, presenting a straightforward solution for online privacy. While it stands strong on privacy features, a user-friendly interface could enhance the overall experience. Committing to user privacy, it earns a 4-star review. – Luciana
Pros & Cons
This chapter scrutinizes the strong and weak points of these two Virtual Private Networks.
Winner is:
PrivadoVPN excels with user-friendly interfaces, robust security, and no-logging policy. However, it's a bit pricier and lacks an extensive server network. Mullvad offers affordable pricing and transparency, yet falls short with a complex setup and no native mobile apps. Despite the cost difference, PrivadoVPN's superior usability, security, and privacy features make it the clear winner over Mullvad.
PrivadoVPN
Pros:
- Secure: PrivadoVPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: PrivadoVPN uses WireGuard, a new VPN protocol that offers fast speeds.
- Affordable: PrivadoVPN offers a free plan and affordable paid plans.
- User-friendly: PrivadoVPN has easy-to-use apps for Windows, macOS, Linux, Android, and iOS.
- Good streaming performance: PrivadoVPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video.
- Accepts Bitcoin: PrivadoVPN accepts Bitcoin as payment, which can help to protect your privacy.
Cons:
- Small server network: PrivadoVPN has a smaller server network than some other VPN providers.
- Limited features: PrivadoVPN lacks some features found in other VPNs, such as split tunneling and a kill switch.
- Customer support: Customer support is not as responsive as some other VPN providers.
Mullvad
Pros:
- Strong encryption and privacy features: Mullvad uses military-grade AES-256 encryption and a strict no-logs policy. This means that your data is protected prying eyes, even Mullvad itself.
- Good speeds: Mullvad has a good network of servers that offer fast speeds. This makes it a good choice for streaming, gaming, and other activities that require high bandwidth.
- Secure tunneling protocols: Mullvad supports the secure OpenVPN and WireGuard tunneling protocols. These protocols offer strong encryption and security.
- IPv6 support: Mullvad supports IPv6, which is the latest version of the internet protocol. This ensures that you can stay connected even if your ISP is blocking IPv6 traffic.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- Ad-blocking DNS servers: Mullvad provides ad-blocking DNS servers that can help you block ads and trackers. This can improve your privacy and browsing experience.
- Works in China: Mullvad can be used in China, which is a country with strict internet censorship. This is because Mullvad offers a special "Bridge" mode that can bypass China's firewall.
Cons:
- Limited server network: Mullvad has a smaller server network than some other VPN providers. This can impact your speeds if you are connecting to a remote server.
- No live chat support: Mullvad does not offer live chat support. This can be inconvenient if you need help with something right away.
- Only supports a few payment methods: Mullvad only supports a few payment methods, such as Bitcoin and cash. This can be inconvenient for some users.
- Can be difficult to set up: Mullvad's apps can be a bit difficult to set up, especially for first-time users.
Key Features
This section compares the overall features of PrivadoVPN vs Mullvad.
PrivadoVPN HQ and country of jurisdiction is Switzerland, and PrivadoVPN supports Windows, Mac, Linux, Android, iOS.
Mullvad HQ and country of jurisdiction is Sweden, and Mullvad supports Windows, Mac, Linux, Android, and iOS.
Winner is:
PrivadoVPN offers robust security with a zero-logs policy, speedy connections, and P2P support. It's user-friendly with excellent customer support. Mullvad, meanwhile, is a privacy-focused provider with anonymous payments but lacks in speed and user experience. Overall, PrivadoVPN's balanced blend of speed, security, and usability makes it the winner in this comparison.
PrivadoVPN
- Strong encryption: PrivadoVPN uses strong encryption to protect your data, including 256-bit AES encryption and OpenVPN protocol.
- No-logs policy: PrivadoVPN does not collect or store any data about your online activity, which means your privacy is protected.
- Ad blocker: PrivadoVPN comes with an ad blocker that blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Kill switch: PrivadoVPN has a kill switch that will disconnect your internet connection if the VPN connection drops, which helps to protect your privacy.
- Split tunneling: PrivadoVPN allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful for gaming or streaming.
- P2P support: PrivadoVPN supports P2P file sharing, which means you can use it to download torrents anonymously.
- Free plan: PrivadoVPN offers a free plan with 10GB of data per month and access to 12 server locations.
- Affordable pricing: PrivadoVPN's paid plans start at $4.99 per month.
Mullvad
- Strong encryption and privacy: Mullvad uses military-grade AES-256 encryption and a strict no-logs policy. This means that your data is protected prying eyes, even Mullvad itself.
- Good speeds: Mullvad has a good network of servers that offer fast speeds. This makes it a good choice for streaming, gaming, and other activities that require high bandwidth.
- Secure tunneling protocols: Mullvad supports the secure OpenVPN and WireGuard tunneling protocols. These protocols offer strong encryption and security.
- IPv6 support: Mullvad supports IPv6, which is the latest version of the internet protocol. This ensures that you can stay connected even if your ISP is blocking IPv6 traffic.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- Ad-blocking DNS servers: Mullvad provides ad-blocking DNS servers that can help you block ads and trackers. This can improve your privacy and browsing experience.
- Works in China: Mullvad can be used in China, which is a country with strict internet censorship. This is because Mullvad offers a special "Bridge" mode that can bypass China's firewall.
- Anonymous payment: Mullvad only accepts anonymous payment methods, such as Bitcoin and cash. This helps to protect your privacy.
- Transparent and open-source software: Mullvad's software is open-source, which means that anyone can inspect it to see how it works. This helps to ensure that Mullvad is not doing anything malicious with your data.
Security Features
This section looks at important security features of PrivadoVPN and Mullvad such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
PrivadoVPN and Mullvad offer robust security features with both offering 256-bit AES encryption, IP/DNS leak protection, and a strict no-logs policy. PrivadoVPN stands out due to its use of the secure OpenVPN and IKEv2 protocols, adblocking and data tracking prevention, split tunneling, and a reliable kill switch. While Mullvad offers WireGuard protocol and Onion over VPN, it lacks adblocking and split tunneling. PrivadoVPN also includes obfuscated servers and Double VPN feature for extra security. Thus, for an all-around robust security package, PrivadoVPN is the clear winner.
PrivadoVPN
- 256-bit AES encryption: PrivadoVPN uses 256-bit AES encryption, which is considered to be the gold standard in encryption. This means that your data is scrambled into unreadable gibberish before it is sent over the internet, making it virtually impossible for anyone to intercept and read it.
- No-logs policy: PrivadoVPN does not collect or store any data about your online activity, including your IP address, browsing history, or traffic data. This means that even if someone were to get their hands on your VPN traffic, they would not be able to learn anything about you.
- Kill switch: PrivadoVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- DNS leak protection: PrivadoVPN also includes DNS leak protection, which ensures that your DNS requests are routed through the VPN server, even if your ISP tries to redirect them.
- Independent audits: PrivadoVPN has been independently audited by Cure53, a leading security firm. This means that PrivadoVPN's security practices have been reviewed by a third party and found to be sound.
- Based in Switzerland: PrivadoVPN is based in Switzerland, which has strong privacy laws. This means that PrivadoVPN is not legally required to store or share any data about its users.
- 256-bit AES encryption: PrivadoVPN uses 256-bit AES encryption, which is considered to be the gold standard in encryption. This means that your data is scrambled into unreadable gibberish before it is sent over the internet, making it virtually impossible for anyone to intercept and read it.
- OpenVPN protocol: PrivadoVPN uses the OpenVPN protocol, which is considered to be one of the most secure and reliable VPN protocols available. OpenVPN is open-source, which means that it has been independently reviewed and audited by security experts.
- IKEv2/IPSec protocol: PrivadoVPN also supports the IKEv2/IPSec protocol, which is another secure and reliable VPN protocol. IKEv2/IPSec is often used by businesses and government agencies for its security and performance.
- WireGuard protocol: PrivadoVPN recently added support for the WireGuard protocol, which is a new VPN protocol that is designed to be faster and more secure than OpenVPN. WireGuard is still under development, but it has the potential to be the most secure and reliable VPN protocol available.
Mullvad
- Military-grade encryption: Mullvad uses military-grade AES-256 encryption to encrypt your traffic. This means that your data is scrambled into unreadable gibberish that cannot be decrypted without the encryption key.
- Strict no-logs policy: Mullvad does not collect any logs of your activity, including your IP address, browsing history, or DNS queries. This means that Mullvad cannot track your online activity or share your data with third parties.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- Obfuscated servers: Mullvad offers obfuscated servers that can help you bypass censorship and hide your VPN usage.
- DNS leak protection: Mullvad uses DNS leak protection to ensure that your DNS queries are routed through the VPN tunnel. This prevents your ISP or other third parties seeing your browsing history.
- Open-source software: Mullvad's software is open-source, which means that anyone can inspect it to see how it works. This helps to ensure that Mullvad is not doing anything malicious with your data.
- AES-256 encryption: Mullvad uses the AES-256 encryption cipher, which is considered to be one of the most secure encryption algorithms available. This means that your data is scrambled into unreadable gibberish that cannot be decrypted without the encryption key.
- OpenVPN: Mullvad supports the OpenVPN tunneling protocol, which is a well-established and secure protocol. OpenVPN uses strong encryption and can be used to bypass firewalls and censorship.
- WireGuard: Mullvad also supports the WireGuard tunneling protocol, which is a newer and more efficient protocol. WireGuard is still under development, but it has been shown to be just as secure as OpenVPN.
- TLS 1.3: Mullvad uses TLS 1.3 for the control channel, which is the connection between your device and the VPN server. TLS 1.3 is the latest version of the Transport Layer Security (TLS) protocol, and it offers improved security and performance.
- DNS leak protection: Mullvad uses DNS leak protection to ensure that your DNS queries are routed through the VPN tunnel. This prevents your ISP or other third parties seeing your browsing history.
Privacy Features
This section looks at the privacy features of Mullvad vs PrivadoVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
PrivadoVPN and Mullvad both have robust privacy features. They provide a strict no-log policy, ensuring user data isn't stored. PrivadoVPN is based in Switzerland, outside of the Five Eyes alliance, while Mullvad is based in Sweden, a 14 Eyes country. Both VPNs have undergone independent audits confirming their privacy measures. However, PrivadoVPN stands out as it allows anonymous sign-up and accepts cryptocurrency payments, while Mullvad accepts only Bitcoin. Considering these aspects, PrivadoVPN wins for its superior privacy features and jurisdiction.
PrivadoVPN
- No-logs policy: PrivadoVPN does not collect or store any data about your online activity, including your IP address, browsing history, or traffic data. This means that even if someone were to get their hands on your VPN traffic, they would not be able to learn anything about you.
- Kill switch: PrivadoVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- DNS leak protection: PrivadoVPN also includes DNS leak protection, which ensures that your DNS requests are routed through the VPN server, even if your ISP tries to redirect them.
- Based in Switzerland: PrivadoVPN is based in Switzerland, which has strong privacy laws. This means that PrivadoVPN is not legally required to store or share any data about its users.
- Independent audits: PrivadoVPN has been independently audited by Cure53, a leading security firm. This means that PrivadoVPN's security practices have been reviewed by a third party and found to be sound.
- Open-source apps: PrivadoVPN's apps are open-source, which means that they can be reviewed by anyone to ensure that they are not tracking or logging user data.
- Bitcoin payments: PrivadoVPN accepts Bitcoin payments, which can help to protect your privacy as Bitcoin transactions are pseudonymous.
- No connection logs: PrivadoVPN does not keep any logs of your VPN connections, including the time and date of your connection, the IP address of the VPN server you connected to, and the amount of data you transferred.
- No traffic logs: PrivadoVPN does not keep any logs of your online activity, including the websites you visited, the files you downloaded, or the apps you used.
- No DNS logs: PrivadoVPN does not keep any logs of your DNS queries, which are the requests your device sends to a DNS server to resolve a domain name to an IP address.
- No payment logs: PrivadoVPN does not keep any logs of your payment information, such as your credit card number or PayPal account.
Mullvad
- Strict no-logs policy: Mullvad does not collect any logs of your activity, including your IP address, browsing history, or DNS queries. This means that Mullvad cannot track your online activity or share your data with third parties.
- Anonymous account: Mullvad does not require you to create an account or provide any personal information. You can simply generate a random username and password and start using the VPN.
- Anonymous payment: Mullvad accepts anonymous payment methods, such as Bitcoin and cash. This helps to protect your privacy even further.
- Obfuscated servers: Mullvad offers obfuscated servers that can help you bypass censorship and hide your VPN usage.
- Kill switch: Mullvad has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- DNS leak protection: Mullvad uses DNS leak protection to ensure that your DNS queries are routed through the VPN tunnel. This prevents your ISP or other third parties seeing your browsing history.
- Open-source software: Mullvad's software is open-source, which means that anyone can inspect it to see how it works. This helps to ensure that Mullvad is not doing anything malicious with your data.
- No IP address logs: Mullvad does not log your IP address, which is the unique identifier assigned to your device when you connect to the internet. This means that Mullvad cannot track your online activity or see where you have been.
- No DNS logs: Mullvad does not log your DNS queries, which are the requests your device sends to a DNS server to resolve a domain name into an IP address. This means that Mullvad cannot see what websites you have visited.
- No connection logs: Mullvad does not log the time or duration of your VPN connections. This means that Mullvad cannot see how long you have been connected to the VPN or which servers you have connected to.
- No bandwidth logs: Mullvad does not log the amount of data you have transferred through the VPN. This means that Mullvad cannot see how much data you have downloaded or uploaded.
- No payment logs: Mullvad does not log your payment information, such as your credit card number or PayPal account information. This means that Mullvad cannot track your financial activity.
Speed Features
This section explores the speed features of PrivadoVPN and Mullvad when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
PrivadoVPN and Mullvad both offer commendable speed performance. Third-party speed tests reveal that PrivadoVPN typically has faster download and upload speeds, making it a better choice for heavy-duty tasks like streaming and torrenting. Mullvad, however, also offers decent speeds, with some variability depending on the server location. In terms of streaming sites, PrivadoVPN's speed performance stands out, making it a better choice for unbuffered streaming. For server speed, both VPNs are pretty equal. But considering overall speed, streaming, and torrenting, PrivadoVPN emerges as the winner.
PrivadoVPN
- Over 300 servers in 65 countries: PrivadoVPN has a wide server network with over 300 servers in 65 countries, which means that you should be able to find a server that is close to you and get fast speeds.
- Optimized servers: PrivadoVPN has optimized its servers for speed, which means that you can expect fast connections even when connecting to servers that are far away.
- P2P-optimized servers: PrivadoVPN has dedicated P2P-optimized servers that are designed for fast and anonymous file sharing.
- Streaming-optimized servers: PrivadoVPN has dedicated streaming-optimized servers that are designed to unblock streaming services like Netflix, Hulu, and Amazon Prime Video.
- Obfuscated servers: PrivadoVPN has obfuscated servers that are designed to hide your VPN traffic your ISP and other third parties.
- Tor over VPN: PrivadoVPN allows you to connect to the Tor network through a VPN, which can provide an additional layer of security and anonymity.
- WireGuard protocol: PrivadoVPN recently added support for the WireGuard protocol, which is a new VPN protocol that is designed to be faster and more secure than OpenVPN. WireGuard is still under development, but it has the potential to be the fastest and most secure VPN protocol available.
- Optimized servers: PrivadoVPN has optimized its servers for speed, which means that you can expect fast connections even when connecting to servers that are far away.
- Automatic server selection: PrivadoVPN has an automatic server selection feature that will automatically connect you to the fastest server available.
- Bandwidth throttling: PrivadoVPN does not throttle bandwidth, which means that you can expect to get the full speed of your internet connection when connected to PrivadoVPN.
Mullvad
- Number of servers: Mullvad has over 700 servers in over 70 countries. This gives you a wide range of servers to choose from, so you should be able to find one that is close to you and provide good speeds.
- Types of servers: Mullvad offers a variety of server types, including:
- Standard servers: These are the most common type of server. They are located in various countries and provide good speeds and security.
- Obfuscated servers: These servers are designed to hide your VPN usage your ISP. They are useful in countries with strict internet censorship.
- Double VPN servers: These servers route your traffic through two VPN servers. This provides an extra layer of security and privacy.
- Tor over VPN servers: These servers allow you to connect to the Tor network through the VPN. This provides an extra layer of anonymity and privacy.
- Server load: Mullvad displays the load of each server on its website. This can be helpful in determining which server is the least congested and will provide the best speeds.
- Server uptime: Mullvad monitors the uptime of its servers and publishes this information on its website. This can be helpful in determining which server is the most reliable.
- Server rotation: Mullvad rotates its servers regularly. This helps to prevent them being identified and blocked by your ISP.
- WireGuard: Mullvad supports the WireGuard tunneling protocol, which is a newer and more efficient protocol than OpenVPN. WireGuard is still under development, but it has been shown to be just as secure as OpenVPN and can offer faster speeds.
- Server location: The speed of your VPN connection can be affected by the distance between your device and the VPN server. Mullvad has servers in over 70 countries, so you should be able to find a server that is close to you and provide good speeds.
- Protocol: The tunneling protocol you use can also affect your speed. Mullvad supports OpenVPN, WireGuard, and IKEv2/IPSec. WireGuard is generally the fastest protocol, but OpenVPN is more widely supported.
- Bandwidth: The amount of bandwidth you have available can also affect your speed. Mullvad offers plans with up to 300 Mbps of bandwidth, so you should be able to stream HD video and play online games without any problems.
- Network congestion: The amount of traffic on the VPN server can also affect your speed. If the server is congested, you may experience slower speeds. Mullvad has a large network of servers, so you should be able to find a server that is not congested.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by PrivadoVPN versus Mullvad.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
PrivadoVPN offers stable speeds, access to popular streaming services (Netflix, Hulu, BBC iPlayer), and supports torrenting on dedicated servers. Mullvad also supports torrenting and bypasses geo-restrictions, but some users report difficulty accessing Netflix. Both have strong security and privacy features. The choice can depend on specific needs, but given its better compatibility with streaming services, PrivadoVPN slightly edges out Mullvad.
PrivadoVPN
- Streaming-optimized servers: PrivadoVPN has dedicated streaming-optimized servers that are designed to unblock streaming services like Netflix, Hulu, and Amazon Prime Video.
- Wide server network: PrivadoVPN has a wide server network with over 300 servers in 65 countries, which means that you should be able to find a server that is close to you and get fast speeds.
- Strong encryption: PrivadoVPN uses strong encryption to protect your data, which makes it difficult for streaming services to block your VPN connection.
- No logs policy: PrivadoVPN does not keep any logs of your online activity, including your streaming history. This means that streaming services cannot track your activity or share your data with third parties.
- P2P-optimized servers: PrivadoVPN has dedicated P2P-optimized servers that are designed for fast and anonymous file sharing.
- Wide server network: PrivadoVPN has a wide server network with over 300 servers in 65 countries, which means that you should be able to find a server that is close to you and get fast speeds.
- Strong encryption: PrivadoVPN uses strong encryption to protect your data, which makes it difficult for copyright trolls to track your activity.
- No logs policy: PrivadoVPN does not keep any logs of your online activity, including your torrenting history. This means that copyright trolls cannot use your data against you.
Mullvad
- Netflix: Mullvad has been known to work with Netflix. However, there have been reports that Netflix has been blocking Mullvad's servers. If you are having trouble accessing Netflix with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- Disney+: Mullvad has been known to work with Disney+. However, there have been reports that Disney+ has been blocking Mullvad's servers. If you are having trouble accessing Disney+ with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- Amazon Prime Video: Mullvad has been known to work with Amazon Prime Video. However, there have been reports that Amazon Prime Video has been blocking Mullvad's servers. If you are having trouble accessing Amazon Prime Video with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- HBO Max: Mullvad has been known to work with HBO Max. However, there have been reports that HBO Max has been blocking Mullvad's servers. If you are having trouble accessing HBO Max with Mullvad, you can try connecting to a different server or using a different tunneling protocol.
- Other streaming services: Mullvad has been known to work with other streaming services, such as Hulu, BBC iPlayer, and Spotify. However, there is no guarantee that it will work with all streaming services. If you are having trouble accessing a specific streaming service with Mullvad, you can try contacting the streaming service's customer support for help.
- P2P support: Mullvad supports P2P file sharing, which is what torrenting uses. This means that you can use Mullvad to download and upload torrents.
- No bandwidth limits: Mullvad does not have any bandwidth limits, so you can download and upload as much as you want.
- No speed throttling: Mullvad does not throttle your speeds, so you can get the best possible speeds when torrenting.
- No IP leaks: Mullvad uses strong encryption to protect your traffic prying eyes. This ensures that your torrenting activity is private and secure.
- No logs: Mullvad does not log any of your activity, including your IP address, browsing history, or DNS queries. This means that Mullvad cannot track your torrenting activity or share your data with third parties.
Support Features
This section looks at what kind of customer support you can expect from Mullvad versus PrivadoVPN.
Winner is:
PrivadoVPN and Mullvad both offer customer support, but in different ways. PrivadoVPN provides 24/7 live chat, email support and a comprehensive FAQ section. Mullvad, on the other hand, only provides email support and FAQ, with no live chat. Customer support is crucial for a VPN service as it ensures swift resolution of issues and queries. Given the instant access and personalized assistance offered by its 24/7 live chat feature, PrivadoVPN clearly wins in providing the best support.
PrivadoVPN
- 24/7 support: PrivadoVPN offers 24/7 customer support, so you can get help whenever you need it.
- Live chat: PrivadoVPN offers live chat support, which is the fastest way to get help.
- Email support: PrivadoVPN also offers email support, which is a good option if you have a more complex issue.
- Knowledge base: PrivadoVPN has a comprehensive knowledge base, which you can use to find answers to common questions.
- Tutorials: PrivadoVPN also offers tutorials, which can help you get started with PrivadoVPN or troubleshoot problems.
Mullvad
- Email support: Mullvad offers email support that is available 24/7. You can submit a ticket through the Mullvad website and you will usually receive a response within 24 hours.
- Knowledge base: Mullvad has a comprehensive knowledge base that covers a wide range of topics. This can be a helpful resource if you are having trouble with the VPN or need to learn more about how it works.
- Discord: Mullvad has a Discord server where you can chat with other users and get help the Mullvad team. This can be a helpful resource if you have a quick question or need help with something specific.
- Forums: Mullvad has a forum where you can post questions and get help other users. This can be a helpful resource if you are having trouble with the VPN or need to learn more about how it works.
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