Embarking on a journey to compare Norton Secure VPN vs Hide My Ass (HMA), two heavyweights in the VPN industry, can be daunting. Each of these services offers unique features and benefits, making the decision complex. As an expert, I’ve evaluated both on critical aspects to help you choose the best fit for your specific needs.
Overview
Dive into our comprehensive comparison of Norton Secure VPN and Hide My Ass VPN, two giants in the realm of online privacy. We’ll dissect their security protocols, scrutinize their privacy policies, and put their speeds to the test. Whether you’re a casual browser or a privacy enthusiast, this side-by-side evaluation provides crucial insights to help you make an informed choice. Discover which VPN comes out on top in our no-nonsense, expert analysis.
Norton Secure VPN
Price: From $29.99/year
Trustpilot Rating: 3.9 out of 5 stars
Refund Policy: Norton Secure VPN offers a 60-day money back guarantee.
Official website: www.norton.com/vpn
Norton Secure VPN is best for internet users who prioritize online privacy and security, especially when using public Wi-Fi networks.
Hide My Ass
Price: From $2.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: HMA offers a 30-day money-back guarantee.
Official website: www.hidemyass.com
Hide My Ass (HMA) is best for individuals and businesses seeking robust, user-friendly online privacy and security solutions.
Norton Secure VPN stands as a testimony to Norton’s commitment to online security. It offers a reliable and secure VPN service characterized by robust encryption and a no-logs policy. I’ve found it to be a guardian of my online privacy, holding a performance standard that screams 5 stars. – Lucia Alvarez
HMA VPN brings to the table a delightful blend of speed and security, characterized by a vast network of servers globally. The service offers a fun and user-friendly interface without compromising on security. It’s a VPN service that balances fun and functionality beautifully, earning a hearty 5-star rating. – Léa
Norton Secure VPN builds upon a legacy of security and privacy, presenting a reliable VPN solution. While it maintains a strong security posture, the user interface could be more intuitive. Standing tall in the VPN market, it rightfully claims a 4-star rating. – Satoshi
HMA VPN offers a vibrant and user-friendly solution, balancing speed and security adeptly. Despite its attractive interface, a more stringent logging policy would enhance user trust. Demonstrating a dynamic approach, it is worthy of a 4-star review. – Min-Jun K.
Pros & Cons
This section analyzes the benefits and drawbacks of these two VPN platforms.
Winner is:
Norton Secure VPN shines with bank-grade encryption, no-logs policy, and affordable pricing, making it ideal for privacy-conscious users on a budget. However, its server network is limited compared to HMA's global coverage. HMA boasts a vast server network and supports torrenting, but falls short with a dubious logging policy. Overall, considering the balance between privacy, cost, and security, Norton Secure VPN edges out as the winner.
Norton Secure VPN
Pros:
- Secure: Norton Secure VPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: Norton Secure VPN is one of the fastest VPNs on the market.
- Easy to use: Norton Secure VPN is easy to set up and use, even for beginners.
- Affordable: Norton Secure VPN is very affordable, especially when bundled with other Norton products.
- Wide network of servers: Norton Secure VPN has a wide network of servers around the world, so you can always find a server that is close to you.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops, which helps to protect your privacy.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection, which can be useful for streaming or gaming.
Cons:
- Limited features: Norton Secure VPN does not have some of the advanced features that are available in other VPNs, such as port forwarding and double VPN.
- No P2P support: Norton Secure VPN does not allow P2P file sharing on iOS and macOS.
- Logging: Norton Secure VPN has been accused of logging user data in the past, although the company claims that it no longer does this.
Hide My Ass
Pros:
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- 30-day money-back guarantee: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Cons:
- Some users have reported slow speeds in some countries: This is a common issue with VPNs, and it can be due to a number of factors, such as the distance between your device and the VPN server, the amount of traffic on the server, and the VPN's own network congestion.
- The company is based in the United Kingdom, which is part of the 5/9/14 Eyes alliance: This means that the UK government may be able to force HMA to hand over user data under certain circumstances.
- There have been some privacy concerns about the company in the past: In 2011, HMA was acquired by Avast, a Czech cybersecurity company. Avast has been criticized for its privacy practices in the past, and some users have concerns that HMA's privacy policies could change as a result of the acquisition.
Key Features
This section compares the overall features of Norton Secure VPN vs Hide My Ass (HMA).
Norton Secure VPN HQ and country of jurisdiction is United States, and Norton Secure VPN supports Windows, Mac, Android, and iOS.
Hide My Ass (HMA) HQ and country of jurisdiction is United Kingdom, and Hide My Ass (HMA) supports Windows, Mac, Linux, Android, and iOS platforms and devices.
Winner is:
Norton Secure VPN shines with bank-grade encryption, tracker blocking, and user-friendly interface, ensuring a secure and private browsing experience. While HMA offers a larger server network, its privacy policy isn't as robust as Norton's no-log policy. Norton Secure VPN also delivers better value for money. Therefore, Norton Secure VPN is the overall winner due to its superior privacy controls and cost-effectiveness.
Norton Secure VPN
- Strong encryption: Norton Secure VPN uses 256-bit AES encryption to protect your data. This is the same level of encryption used by governments and banks to secure confidential data.
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Wide network of servers: Norton Secure VPN has a wide network of servers around the world, so you can always find a server that is close to you. This can help to improve your connection speed and performance.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Ad blocker: Norton Secure VPN includes an ad blocker that can help to block ads and trackers. This can improve your browsing experience and protect your privacy.
- Easy to use: Norton Secure VPN is easy to set up and use, even for beginners. The software is available for Windows, macOS, iOS, and Android devices.
- Affordable: Norton Secure VPN is very affordable, especially when bundled with other Norton products.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
Security Features
This section looks at important security features of Norton Secure VPN and Hide My Ass (HMA) such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Norton Secure VPN boasts bank-grade encryption, no-logging policy, ad tracking prevention, and split tunneling. It lacks kill switch, double VPN, and obfuscated servers. In contrast, HMA offers 256-bit AES encryption, OpenVPN protocol, IP/DNS leak protection, and has a kill switch but has some logging concerns. However, it doesn't have split tunneling, double VPN, or obfuscated servers. Both lack Onion over VPN. Although HMA has strong features, with its strict no-logging policy and ad tracking prevention, Norton Secure VPN takes the win for those prioritizing complete privacy.
Norton Secure VPN
- 256-bit AES encryption: Norton Secure VPN uses 256-bit AES encryption to protect your data. This is the same level of encryption used by governments and banks to secure confidential data.
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Ad blocker: Norton Secure VPN includes an ad blocker that can help to block ads and trackers. This can improve your browsing experience and protect your privacy.
- Secure DNS: Norton Secure VPN uses its own secure DNS servers to protect your privacy. This prevents your ISP seeing the websites you visit.
- Secure WiFi: Norton Secure VPN can help to protect your privacy when using public WiFi. This is because the VPN encrypts your traffic, making it difficult for hackers to steal your data.
- 256-bit AES encryption: Norton Secure VPN uses 256-bit AES encryption to protect your data. This is the same level of encryption used by governments and banks to secure confidential data.
- OpenVPN protocol: Norton Secure VPN uses the OpenVPN protocol, which is one of the most secure and reliable VPN protocols available.
- IPSec/IKEv2 protocol: Norton Secure VPN also supports the IPSec/IKEv2 protocol, which is another secure and reliable VPN protocol.
- DNS leak protection: Norton Secure VPN has DNS leak protection to prevent your real IP address leaking.
- WebRTC leak protection: Norton Secure VPN also has WebRTC leak protection to prevent your real IP address leaking.
Hide My Ass
- Military-grade encryption: HMA uses military-grade encryption to protect your data. This means that your traffic is encrypted with a 256-bit key, which is considered to be unbreakable.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- 256-bit encryption: HMA uses 256-bit encryption, which is considered to be unbreakable. This means that your traffic is encrypted with a key that is 256 bits long.
- AES-256: HMA uses the AES-256 cipher, which is one of the most secure ciphers available.
- ChaCha20/Poly1305: HMA also supports the ChaCha20/Poly1305 cipher, which is a newer and more secure cipher than AES-256.
- OpenVPN: HMA supports the OpenVPN protocol, which is one of the most secure VPN protocols available.
- IPSec/IKEv2: HMA also supports the IPSec/IKEv2 protocol, which is a more secure protocol than OpenVPN.
- WireGuard: HMA is one of the few VPN services that supports WireGuard, which is a new and very fast VPN protocol.
Privacy Features
This section looks at the privacy features of Hide My Ass (HMA) vs Norton Secure VPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Norton Secure VPN, with its no-log policy and private browsing, provides robust privacy protection. Based in the US, it falls under the jurisdiction of Five Eyes, which is a concern for some. However, it doesn't support crypto payments. HMA also has a no-log policy, supports private browsing, and has undergone independent auditing. It's based in the UK, within Five Eyes jurisdiction, and doesn't accept crypto payments. Although both offer strong privacy features, Norton Secure VPN edges out due to its brand reputation and comprehensive security suite.
Norton Secure VPN
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Ad blocker: Norton Secure VPN includes an ad blocker that can help to block ads and trackers. This can improve your browsing experience and protect your privacy.
- Secure DNS: Norton Secure VPN uses its own secure DNS servers to protect your privacy. This prevents your ISP seeing the websites you visit.
- Secure WiFi: Norton Secure VPN can help to protect your privacy when using public WiFi. This is because the VPN encrypts your traffic, making it difficult for hackers to steal your data.
- No browsing history: Norton Secure VPN does not log your browsing history. This means that the company does not keep a record of the websites you visit.
- No traffic data: Norton Secure VPN does not log your traffic data. This means that the company does not keep a record of the data you send and receive over the VPN connection.
- No connection timestamps: Norton Secure VPN does not log your connection timestamps. This means that the company does not keep a record of when you connect to and disconnect the VPN.
Hide My Ass
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN. This includes your IP address, traffic data, and browsing history.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Anonymous payment: HMA accepts anonymous payments, such as Bitcoin, which makes it more difficult to track your activity.
- No IP address logs: HMA does not store any information about your IP address, including your original IP address, the IP address of the VPN server you are connected to, or the IP addresses of the websites you visit.
- No traffic logs: HMA does not store any information about your traffic data, including the websites you visit, the files you download, or the amount of data you transfer.
- No DNS logs: HMA does not store any information about your DNS queries, which are the requests your device makes to translate domain names into IP addresses.
- No session logs: HMA does not store any information about your VPN sessions, including the start and end time of your sessions, the number of bytes transferred, or the VPN servers you connected to.
- No payment logs: HMA does not store any information about your payment methods, including your credit card number or PayPal account information.
Speed Features
This section explores the speed features of Norton Secure VPN and Hide My Ass (HMA) when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Norton Secure VPN shows impressive speeds in third-party tests, with little drop in download or upload speeds. Its server speeds are consistent, providing a smooth experience for streaming sites and torrenting. HMA, though not far behind, can show variability in speed, particularly with distant servers, which may sometimes affect streaming and torrenting. While both VPNs offer good speeds, Norton Secure VPN edges out HMA due to its more consistent performance across all speed factors, making it the overall winner in speed comparison.
Norton Secure VPN
- Number of servers: Norton Secure VPN has over 3,000 servers in over 70 countries. This gives you a wide range of servers to choose from, which can help you to find the fastest server available.
- Locations of servers: Norton Secure VPN has servers in most major countries around the world. This means that you should be able to find a server that is close to you, which can help to improve your connection speed.
- Types of servers: Norton Secure VPN offers a variety of server types, including:
- Standard servers: These are the most common type of server. They are designed for general use and offer a good balance of security and speed.
- High-speed servers: These servers are optimized for speed and are a good choice if you are streaming videos or downloading files.
- P2P servers: These servers are optimized for file sharing and are a good choice if you are using BitTorrent or other P2P file sharing applications.
- Dedicated IP servers: These servers are assigned to a single user and can be useful if you need to maintain a consistent IP address.
- Features of servers: Norton Secure VPN's servers offer a variety of features, including:
- 256-bit AES encryption: This is the same level of encryption used by governments and banks to secure confidential data.
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Fast speeds: Norton Secure VPN is generally considered to be a fast VPN. In speed tests, it has been shown to be able to maintain speeds of around 80% of your regular internet speed. This means that you should still be able to stream videos, download files, and browse the web without any major slowdowns.
- Wide network of servers: Norton Secure VPN has a wide network of servers around the world. This means that you should be able to find a server that is close to you, which can help to improve your connection speed.
- Multiple protocols: Norton Secure VPN supports multiple VPN protocols, including OpenVPN, IPSec/IKEv2, and L2TP/IPSec. This gives you the flexibility to choose the protocol that works best for you.
- Automatic server selection: Norton Secure VPN has an automatic server selection feature that can help you to connect to the fastest server available.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- P2P-optimized servers: HMA has P2P-optimized servers that are designed for torrenting. These servers have high bandwidth and low latency, which is ideal for torrenting.
- Obfuscated servers: HMA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Tor over VPN servers: HMA has Tor over VPN servers that allow you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Multi-hop connections: HMA allows you to connect to multiple VPN servers in a row. This provides an extra layer of security and anonymity.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are connected to the VPN. This is important for gaming and other activities that require real-time communication.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Norton Secure VPN versus Hide My Ass (HMA).
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Norton Secure VPN excels in providing security and privacy but falls short on unblocking major streaming services. Torrenting is not supported as well. On the other hand, Hide My Ass (HMA) provides robust torrenting support and can unblock popular streaming services like Netflix. However, its privacy policy isn't as strict as Norton's. Considering streaming and torrenting capabilities, HMA takes the lead. But for those prioritizing privacy, Norton might be a better choice. So, in terms of unblocking streaming services and torrenting, HMA is the winner.
Norton Secure VPN
- P2P servers: Norton Secure VPN has dedicated P2P servers that are optimized for file sharing. This means that you should be able to get faster speeds and better performance when using BitTorrent or other P2P file sharing applications.
- No bandwidth limits: Norton Secure VPN does not have any bandwidth limits, so you can download as much as you want without worrying about throttling or overage charges.
- No IP leaks: Norton Secure VPN has a strict no-logs policy and does not keep any records of your online activity, including your torrenting traffic. This means that your privacy is protected, even if you are using P2P file sharing.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Unblocks geo-restricted content: Norton Secure VPN can help you to unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This is because the VPN masks your IP address, making it appear as if you are connecting a different location.
- Fast speeds: Norton Secure VPN offers good speeds for streaming, so you should be able to watch videos without any buffering or lag.
- No bandwidth limits: Norton Secure VPN does not have any bandwidth limits, so you can stream as much as you want without worrying about throttling or overage charges.
- No IP leaks: Norton Secure VPN has a strict no-logs policy and does not keep any records of your online activity, including your streaming traffic. This means that your privacy is protected, even if you are streaming content.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming, as it allows you to bypass the VPN for local traffic.
Hide My Ass
- Unblock geo-restricted content: HMA can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: HMA has fast speeds, which is important for streaming. This means that you can watch your videos without buffering or lag.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are streaming. This is important for streaming live events.
- Optimized servers: HMA has optimized servers for streaming. These servers are located close to popular streaming services, which can help to improve speeds and performance.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
- Unlimited bandwidth: HMA offers unlimited bandwidth for torrenting, so you can download as much as you want without worrying about throttling or data caps.
- No speed limits: HMA does not impose any speed limits on torrenting, so you can get the fastest possible speeds.
- P2P-optimized servers: HMA has a number of P2P-optimized servers that are specifically designed for torrenting. These servers offer the best speeds and performance for torrenting.
- Strict no-logs policy: HMA has a strict no-logs policy, which means that they do not store any data about your torrenting activity. This means that you can be confident that your privacy is protected.
- Kill switch: HMA has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Hide My Ass (HMA) versus Norton Secure VPN.
Winner is:
Norton Secure VPN provides 24/7 live chat support, extensive online resources, and phone support, ensuring users get immediate assistance anytime. Hide My Ass (HMA), while offering live chat and email support, does not provide 24/7 service. Customer support is critical because VPN users often require real-time solutions for technical issues to maintain their online privacy and security. Given its round-the-clock support and more comprehensive assistance, Norton Secure VPN emerges as the winner in customer support.
Norton Secure VPN
- 24/7 live chat: Norton Secure VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: Norton Secure VPN also offers email support. This is a good option if you have a question that is not urgent.
- Knowledge base: Norton Secure VPN also has a knowledge base. This is a good place to find answers to common questions.
- Social media: Norton Secure VPN is also active on social media. You can contact them on Twitter or Facebook if you have a question.
Hide My Ass
- 24/7 live chat support: This is the quickest way to get help HMA support. The representatives are knowledgeable and helpful, and they can usually resolve your issue in a few minutes.
- Email support: If you prefer to communicate by email, HMA support will get back to you within 24 hours.
- Knowledge base: The HMA knowledge base is a great resource for finding answers to common questions. The articles are well-written and easy to understand.
- Tutorials: The HMA tutorials can help you get started with the service, even if you're not a tech-savvy person.
- Refund policy: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free. If you're not satisfied with it, you can cancel your subscription and get a full refund.
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