In the competitive world of VPN services, NordVPN vs TunnelBear is a common comparison. Both are well-regarded for their unique strengths and features. Deciding which one suits your needs can be a challenge. In this article, we’ll delve into a comprehensive analysis of these two leading players, highlighting their pros and cons.
Overview
Dive into our comprehensive comparison of NordVPN and TunnelBear, two leading VPN providers. We’ll thoroughly assess their security measures, privacy policies, and connection speeds, providing you with the facts you need to make an informed decision. Whether you prioritize impenetrable encryption, strict no-logging rules, or lightning-fast streaming, get ready to discover which VPN comes out on top.
NordVPN
Price: From $3.19/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: NordVPN offers a 30-day money-back guarantee.
Official website: www.nordvpn.com
NordVPN is best for individuals and businesses who want to secure their internet connection and safeguard their personal and professional data online.
TunnelBear
Price: From $3.33/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: TunnelBear offers a refund within 30 days of payment on case-by-case basis.
Official website: www.tunnelbear.com
TunnelBear is best for internet users who value privacy and want a simple, user-friendly way to secure their web browsing on both desktop and mobile devices.
Absolutely stellar VPN service provided by NordVPN – their extensive server network globally ensures reliability and high-speed connections wherever you find yourself in the world. What’s more, it offers a rich set of features that can be tailored to suit individual needs, making it a versatile choice for both novices and tech-savvy users. NordVPN doesn’t just offer a service; it offers peace of mind with a side of exemplary customer service. It is truly worth every star in this 5-star review! – Jackson
TunnelBear offers a VPN service characterized by both fun and functionality. Its user-friendly app, adorned with bear-themed animations, makes the security process delightful. Beyond the playful exterior lies a robust VPN service that offers strong encryption and a no-logs policy, striking a perfect balance between fun and security, and deserving a joyful 5-star rating. – Sunil K.
NordVPN has consistently been a reliable choice for online security and privacy. The global network of servers offers a broad range of options for circumventing geoblocks and maintaining anonymity. While generally stable, there have been sporadic issues with server connections, but the support team is always on standby to assist. A solid choice worthy of a 4-star rating. – Tiago S.
TunnelBear brings a playful and intuitive approach to VPN services, offering robust security coupled with an easy-to-use interface. While well-executed, the server network could be more extensive. Capturing users with its bear-themed approach, it is deserving of a 4-star rating. – Gabriel Ferreira
Pros & Cons
This section analyzes the benefits and drawbacks of these two VPNs.
Winner is:
NordVPN edges over TunnelBear with its robust security, 5000+ servers, and no-logs policy. While TunnelBear's user-friendly interface is commendable, it falls short with fewer servers and less reliable unblocking of geo-restricted content. NordVPN's advanced features, such as double VPN and onion over VPN, further enhance privacy. Though slightly more expensive, NordVPN's value-for-money, especially in terms of security, makes it the winner.
NordVPN
Pros:
- Strong security: NordVPN uses a variety of security features to protect your data, including 256-bit encryption, a kill switch, and DNS leak protection.
- Fast speeds: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- Unblocks geo-restricted content: NordVPN can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer.
- Privacy-friendly: NordVPN is based in Panama, which is a country with strong privacy laws. NordVPN also has a strict no-logs policy, which means that it does not collect any of your data.
- User-friendly: NordVPN has a user-friendly interface that makes it easy to connect to a server and start using the VPN.
- Affordable: NordVPN offers a variety of pricing plans to fit your budget.
Cons:
- Some servers are slow: Some of NordVPN's servers can be slow, especially those that are located in less popular countries.
- Limited P2P support: NordVPN only supports P2P file sharing on a limited number of servers.
- Not available in all countries: NordVPN is not available in all countries, such as China, Iran, and Turkey.
TunnelBear
Pros:
- Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
- Secure: TunnelBear uses strong encryption to protect your data and privacy.
- Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
- Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
- Has a no-logs policy: TunnelBear does not collect any logs of your online activity.
- Has a kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
Cons:
- Speed: TunnelBear's speeds are not the fastest, and you may experience some lag when using it.
- Not available in all countries: TunnelBear is not available in all countries, so you may not be able to use it if you are traveling.
- Doesn't have a lot of features: TunnelBear does not have as many features as some other VPNs, such as split tunneling and port forwarding.
Key Features
This section compares the overall features of NordVPN vs TunnelBear.
NordVPN HQ and country of jurisdiction is Panama, and NordVPN supports a wide range of platforms and devices including Windows, Mac, Linux, Android, iOS, Android TV, Chrome, and Firefox. It also supports routers through manual installation.
TunnelBear HQ and country of jurisdiction is Canada, and TunnelBear supports Windows, Mac, Android, and iOS. It also offers browser extensions for Chrome, Firefox, and Opera.
Winner is:
NordVPN and TunnelBear both offer strong privacy with no-logging policies, but NordVPN outshines with 5,500+ servers in 59 countries, superior speed, and advanced security features like Double VPN and Onion over VPN. TunnelBear does have a free version but it's limited. With NordVPN's ability to access geo-restricted content and its 24/7 customer support, it clearly takes the win.
NordVPN
- Large server network: NordVPN has a large server network with over 5,500 servers in over 60 countries. This means that you can usually find a server that is close to you and provides fast speeds.
- Easy to use: NordVPN is easy to use and has a user-friendly interface. This makes it a good choice for beginners and experienced users alike.
- Affordable: NordVPN offers a variety of pricing plans to fit your budget.
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the same level of encryption used by banks and governments. This ensures that your data is secure and cannot be intercepted by third parties.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- P2P support: NordVPN supports P2P file sharing on a limited number of servers. This means that you can use NordVPN to download torrents without compromising your privacy.
TunnelBear
- Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
- No-logs policy: TunnelBear does not collect any logs of your online activity.
- Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
- Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
- Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
- Works on multiple devices: TunnelBear can be used on multiple devices, including computers, smartphones, and tablets.
- Supports multiple protocols: TunnelBear supports multiple protocols, including OpenVPN, IKEv2, and WireGuard.
- Has a customer support team: TunnelBear has a customer support team that is available 24/7 to help you with any problems you may have.
Security Features
This section looks at important security features of NordVPN and TunnelBear such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
NordVPN and TunnelBear both offer robust security features. NordVPN uses OpenVPN and IKEv2/IPSec protocols and has features like ad-blocking, IP/DNS leak protection, private DNS, no-logging policy, split tunneling, kill switch, Onion over VPN, obfuscated servers, and Double VPN. TunnelBear, on the other hand, also uses OpenVPN and IKEv2 protocols, offers IP/DNS leak protection and a no-logging policy but lacks features like split tunneling, kill switch, Onion over VPN, and Double VPN. Considering the wider range of security features, NordVPN emerges as the winner in this comparison.
NordVPN
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the same level of encryption used by banks and governments. This ensures that your data is secure and cannot be intercepted by third parties.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
- No logs policy: NordVPN has a strict no-logs policy, which means that it does not collect any of your data, including your browsing history, traffic, or IP address. This helps to protect your privacy and security.
- Independent audits: NordVPN has been independently audited by PricewaterhouseCoopers (PwC), a leading accounting firm. This audit confirmed that NordVPN does not keep any logs of its users' activities.
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the highest level of encryption available. This means that your data is scrambled into a code that is virtually impossible to crack.
- AES-256-GCM encryption: NordVPN uses the AES-256-GCM encryption algorithm, which is a newer and more secure encryption algorithm than the traditional AES-256 encryption algorithm.
- 4096-bit Diffie-Hellman key exchange: NordVPN uses a 4096-bit Diffie-Hellman key exchange, which is a method of generating a shared encryption key between the VPN server and your device. This ensures that even if an attacker is able to intercept your traffic, they will not be able to decrypt it without the shared key.
- OpenVPN protocol: NordVPN uses the OpenVPN protocol, which is an open-source protocol that is known for its security and reliability.
- WireGuard protocol: NordVPN also supports the WireGuard protocol, which is a newer protocol that is faster and more secure than OpenVPN.
TunnelBear
- Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
- No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive.
- GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
- Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
- AES-256 encryption: TunnelBear uses strong AES-256 encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
- SHA-256 authentication: TunnelBear uses SHA-256 authentication to verify the identity of the VPN server you are connected to. This helps to prevent man-in-the-middle attacks.
- DH key exchange: TunnelBear uses a Diffie-Hellman key exchange to generate a shared key between your device and the VPN server. This helps to keep your data secure even if the VPN server is compromised.
- TunnelBear VigilantBear: TunnelBear Vigilant Bear is a kill switch feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
Privacy Features
This section looks at the privacy features of TunnelBear vs NordVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
NordVPN and TunnelBear are excellent VPN choices for privacy. Both have a strict no-log policy and offer private browsing. However, NordVPN has an edge as it operates from Panama, a non-Five Eyes jurisdiction, ensuring better privacy. NordVPN also underwent two independent audits confirming its no-log policy. TunnelBear, based in Canada (a Five Eyes country), has undergone independent auditing but its location may pose a privacy concern. Additionally, NordVPN accepts crypto payments, adding an extra layer of privacy. Therefore, for online privacy, NordVPN is the winner.
NordVPN
- Strict no-logs policy: NordVPN has a strict no-logs policy, which means that it does not collect any of your data, including your browsing history, traffic, or IP address. This helps to protect your privacy and security.
- Independent audits: NordVPN has been independently audited by PricewaterhouseCoopers (PwC), a leading accounting firm. This audit confirmed that NordVPN does not keep any logs of its users' activities.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
- No activity logs: NordVPN does not keep any logs of your online activity, including your browsing history, traffic, or IP address. This means that NordVPN cannot be compelled to hand over your data to law enforcement or other authorities.
- No connection logs: NordVPN does not keep any logs of your VPN connections, including the time and duration of your connections, the IP addresses of the servers you connect to, or the amount of data you transfer.
- No payment logs: NordVPN does not keep any logs of your payment information, such as your credit card number or PayPal account details.
TunnelBear
- No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship. This is useful if you are traveling to a country where VPNs are blocked.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
- Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
- TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
- TunnelBear does not collect your IP address. Your IP address is a unique identifier that can be used to track your online activity. By not collecting your IP address, TunnelBear makes it more difficult for anyone to track you.
- TunnelBear does not collect your browsing history. Your browsing history is a record of all the websites you have visited. By not collecting your browsing history, TunnelBear makes it more difficult for anyone to see what websites you have been visiting.
- TunnelBear does not collect your DNS requests. DNS requests are the requests that your device makes to resolve domain names into IP addresses. By not collecting your DNS requests, TunnelBear makes it more difficult for anyone to see what websites you are trying to visit.
- TunnelBear does not collect your session lengths. Session lengths are the amount of time you spend connected to a VPN server. By not collecting your session lengths, TunnelBear makes it more difficult for anyone to see how long you have been using the VPN.
- TunnelBear does not collect your connection timestamps. Connection timestamps are the times when you connect and disconnect a VPN server. By not collecting your connection timestamps, TunnelBear makes it more difficult for anyone to see when you have been using the VPN.
Speed Features
This section explores the speed features of NordVPN and TunnelBear when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
NordVPN and TunnelBear both offer high-speed servers, but third-party speed tests show NordVPN outperforms TunnelBear. NordVPN offers consistently high download and upload speeds, making it ideal for streaming and torrenting. With over 5000 servers across 59 countries, NordVPN ensures quick and reliable connection. TunnelBear, although decent in speed, does not support torrenting and struggles to unblock some streaming sites. Considering the download and upload speeds, server speed, accessibility to streaming sites, and torrenting, NordVPN clearly takes the lead in the speed feature comparison.
NordVPN
- Over 5,500 servers in over 60 countries: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- Specialty servers: NordVPN offers a variety of specialty servers, such as double VPN servers, obfuscated servers, and P2P servers. These servers are designed for specific purposes, such as providing extra security or bypassing geo-restrictions.
- Dedicated IP addresses: NordVPN offers dedicated IP addresses, which can be useful for businesses or individuals who need a static IP address.
- Tor over VPN: NordVPN offers Tor over VPN, which allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Double VPN: NordVPN's Double VPN feature encrypts your traffic twice, which can help to improve your security and privacy.
- Obfuscated servers: NordVPN's obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- P2P servers: NordVPN's P2P servers are optimized for file sharing. This means that you can download and upload files without experiencing slow speeds or buffering.
- Fast speeds: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Optimized for streaming: NordVPN has optimized its servers for streaming, so you can watch your favorite shows and movies without buffering or lag.
- Optimized for gaming: NordVPN has optimized its servers for gaming, so you can play your favorite games without lag or latency.
- Double VPN: NordVPN's Double VPN feature encrypts your traffic twice, which can help to improve your speeds.
- WireGuard protocol: NordVPN supports the WireGuard protocol, which is a newer protocol that is faster and more secure than OpenVPN.
TunnelBear
- TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds and unblock content that is restricted in your region.
- TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
- TunnelBear has obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked.
- TunnelBear has P2P servers: These servers are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
- TunnelBear has split tunneling: This feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols.
- TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by NordVPN versus TunnelBear.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
NordVPN excels in unblocking popular streaming services like Netflix, Hulu & BBC iPlayer and supports P2P torrenting on dedicated servers. TunnelBear, while able to unblock some services like HBO Go, struggles with others like Netflix and discourages torrenting. NordVPN also provides better speeds and a larger server network. Therefore, in terms of unblocking streaming services and torrenting, NordVPN is the clear winner.
NordVPN
- Unblocks geo-restricted content: NordVPN can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Optimized for streaming: NordVPN has optimized its servers for streaming, so you can watch your favorite shows and movies without buffering or lag.
- Fast speeds: NordVPN offers fast speeds for streaming, so you can enjoy your favorite content without having to worry about buffering or lag.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Secure and private: NordVPN uses strong encryption to protect your data and privacy while you stream.
- P2P servers: NordVPN has dedicated P2P servers that are optimized for torrenting. This means that you can download and upload files without experiencing slow speeds or buffering.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Secure and private: NordVPN uses strong encryption to protect your data and privacy while you torrent.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
TunnelBear
- TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
- TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols. This can be helpful for streaming, as it can help to improve your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for streaming, as you don't want your data to be exposed while you are streaming.
- TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs. This can be helpful for streaming, as you want to make sure that you are getting the best possible speeds.
- TunnelBear does not explicitly allow torrenting: TunnelBear does not explicitly allow torrenting on its servers. However, they do not block torrent traffic either. This means that you can technically use TunnelBear to download torrents, but they may not be as fast as other VPNs that are specifically designed for torrenting.
- TunnelBear has P2P servers: TunnelBear has P2P servers that are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for torrenting, as you don't want your data to be exposed while you are downloading torrents.
Support Features
This section looks at what kind of customer support you can expect from TunnelBear versus NordVPN.
Winner is:
NordVPN and TunnelBear both offer solid customer support. NordVPN edges out with 24/7 live chat, a detailed knowledge base, and responsive email support, ensuring immediate assistance. TunnelBear lacks a live chat feature but compensates with an extensive help center and email support. Prompt and efficient customer support is crucial for resolving technical issues and queries promptly. Considering the comprehensive and round-the-clock support, NordVPN outperforms TunnelBear in customer service.
NordVPN
- 24/7 live chat: NordVPN offers 24/7 live chat support, which means that you can get help a customer support representative at any time of the day or night.
- Email support: NordVPN also offers email support, which you can use to send in your questions or concerns.
- Knowledge base: NordVPN has a knowledge base that contains articles and tutorials on a variety of topics, such as how to setup the VPN, how to use the VPN's features, and how to troubleshoot problems.
- Social media: NordVPN is also active on social media, so you can contact them through their social media channels if you need help.
TunnelBear
- 24/7 live chat: TunnelBear offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: TunnelBear also offers email support. This is a good option if you have a question that you can't easily answer yourself.
- Knowledge base: TunnelBear has a knowledge base that contains answers to common questions. This is a good place to start if you have a simple question.
- Social media: TunnelBear is also active on social media. You can reach out to them on Twitter, Facebook, or Instagram if you have a question.
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