In the world of online privacy, the NordVPN vs PrivateVPN debate is a hot topic. These two top-tier VPN services each offer unique features and benefits, making the choice between them a challenging one. In this article, we’ll delve into the strengths and weaknesses of both, aiming to guide you towards the best fit for your needs.
Overview
Dive into our ultimate NordVPN vs PrivateVPN comparison and discover which one reigns supreme in terms of security, privacy, and speed. This head-to-head battle will provide an in-depth look at their security measures, privacy policies, and connection speeds. Whether you’re a novice or a seasoned VPN user, you’ll find this analysis enlightening. Stay tuned to see who triumphs!
NordVPN
Price: From $3.19/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: NordVPN offers a 30-day money-back guarantee.
Official website: www.nordvpn.com
NordVPN is best for individuals and businesses who want to secure their internet connection and safeguard their personal and professional data online.
PrivateVPN
Price: From $2/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: PrivateVPN offers a 30-day money-back guarantee.
Official website: www.privatevpn.com
PrivateVPN is best for individuals and businesses seeking a secure and private internet connection, with a focus on streaming content from around the world.
Absolutely stellar VPN service provided by NordVPN – their extensive server network globally ensures reliability and high-speed connections wherever you find yourself in the world. What’s more, it offers a rich set of features that can be tailored to suit individual needs, making it a versatile choice for both novices and tech-savvy users. NordVPN doesn’t just offer a service; it offers peace of mind with a side of exemplary customer service. It is truly worth every star in this 5-star review! – Jackson
PrivateVPN has consistently demonstrated a commitment to user privacy and security, characterized by its robust encryption and high-speed servers. The user interface is sleek and intuitive, offering a smooth navigational experience. In the time I have utilized this service, it has proven to be a reliable shield, protecting me from online vulnerabilities and rightly earning a 5-star review! – Madison Taylor
NordVPN has consistently been a reliable choice for online security and privacy. The global network of servers offers a broad range of options for circumventing geoblocks and maintaining anonymity. While generally stable, there have been sporadic issues with server connections, but the support team is always on standby to assist. A solid choice worthy of a 4-star rating. – Tiago S.
PrivateVPN stands as a robust choice for users looking for a balanced VPN solution. Although it offers a rich set of features, the service could benefit from a more vibrant community and support resources. Holding its ground with a commendable service, it is worthy of a 4-star review. – Emma
Pros & Cons
This chapter scrutinizes the strengths and weaknesses of these two VPN services.
Winner is:
NordVPN boasts superior security features like double VPN and CyberSec, along with 5400+ servers in 59 countries. While PrivateVPN offers fewer servers, it shines in user-friendliness and lower cost. NordVPN, however, outperforms with faster speeds, better streaming capabilities, and stronger privacy policies, making it the overall winner. Despite PrivateVPN's merits, NordVPN's comprehensive, robust service makes it a more reliable choice for online privacy and anonymity.
NordVPN
Pros:
- Strong security: NordVPN uses a variety of security features to protect your data, including 256-bit encryption, a kill switch, and DNS leak protection.
- Fast speeds: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- Unblocks geo-restricted content: NordVPN can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer.
- Privacy-friendly: NordVPN is based in Panama, which is a country with strong privacy laws. NordVPN also has a strict no-logs policy, which means that it does not collect any of your data.
- User-friendly: NordVPN has a user-friendly interface that makes it easy to connect to a server and start using the VPN.
- Affordable: NordVPN offers a variety of pricing plans to fit your budget.
Cons:
- Some servers are slow: Some of NordVPN's servers can be slow, especially those that are located in less popular countries.
- Limited P2P support: NordVPN only supports P2P file sharing on a limited number of servers.
- Not available in all countries: NordVPN is not available in all countries, such as China, Iran, and Turkey.
PrivateVPN
Pros:
- Secure: PrivateVPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: PrivateVPN has a small network of servers, but it still manages to offer good speeds.
- Reliable: PrivateVPN has a good reputation for reliability.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers.
- Works with Tor: PrivateVPN can be used to connect to the Tor network.
- Has a 30-day money-back guarantee: You can try PrivateVPN risk-free for 30 days.
Cons:
- Small server network: PrivateVPN has a smaller server network than some other VPN providers.
- No split tunneling: PrivateVPN does not offer split tunneling, which allows you to choose which apps and websites use the VPN.
- No kill switch: PrivateVPN does not have a kill switch, which would disconnect your internet connection if the VPN connection drops.
- Customer support can be slow: Customer support response times can be slow, especially during peak hours.
Key Features
This section compares the overall features of NordVPN vs PrivateVPN.
NordVPN HQ and country of jurisdiction is Panama, and NordVPN supports a wide range of platforms and devices including Windows, Mac, Linux, Android, iOS, Android TV, Chrome, and Firefox. It also supports routers through manual installation.
PrivateVPN HQ and country of jurisdiction is Sweden, and PrivateVPN supports Windows, Mac, Linux, Android, and iOS.
Winner is:
NordVPN stands out with its robust security features, including 256-bit encryption, double VPN, and CyberSec technology. PrivateVPN, while offering a good security suite, doesn't match NordVPN's advanced features. Moreover, NordVPN has a strict no-logs policy audited by PwC, and it offers better streaming capabilities with optimized servers for Netflix and other platforms. Overall, NordVPN provides superior security, privacy, and streaming performance, making it the clear winner.
NordVPN
- Large server network: NordVPN has a large server network with over 5,500 servers in over 60 countries. This means that you can usually find a server that is close to you and provides fast speeds.
- Easy to use: NordVPN is easy to use and has a user-friendly interface. This makes it a good choice for beginners and experienced users alike.
- Affordable: NordVPN offers a variety of pricing plans to fit your budget.
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the same level of encryption used by banks and governments. This ensures that your data is secure and cannot be intercepted by third parties.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- P2P support: NordVPN supports P2P file sharing on a limited number of servers. This means that you can use NordVPN to download torrents without compromising your privacy.
PrivateVPN
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Small server network: PrivateVPN has a smaller server network than some other VPN providers. However, this does not affect the quality of the service. PrivateVPN still offers fast speeds and reliable connections.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers. This means that you can download and share files without worrying about being tracked or monitored.
- Works with Tor: PrivateVPN can be used to connect to the Tor network. This is a way to browse the internet anonymously.
- 30-day money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Security Features
This section looks at important security features of NordVPN and PrivateVPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
NordVPN and PrivateVPN both offer robust security features, however, NordVPN comes out on top. Both have strong VPN protocols and no-logging policies. NordVPN excels with features like adblocking, protection against IP/DNS leaks, private DNS, and split tunneling. It also offers a kill-switch, Onion over VPN, obfuscated servers, and Double VPN. In contrast, PrivateVPN lacks adblocking, Onion over VPN, obfuscated servers, and Double VPN. Therefore, for comprehensive security, NordVPN is the clear winner.
NordVPN
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the same level of encryption used by banks and governments. This ensures that your data is secure and cannot be intercepted by third parties.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
- No logs policy: NordVPN has a strict no-logs policy, which means that it does not collect any of your data, including your browsing history, traffic, or IP address. This helps to protect your privacy and security.
- Independent audits: NordVPN has been independently audited by PricewaterhouseCoopers (PwC), a leading accounting firm. This audit confirmed that NordVPN does not keep any logs of its users' activities.
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the highest level of encryption available. This means that your data is scrambled into a code that is virtually impossible to crack.
- AES-256-GCM encryption: NordVPN uses the AES-256-GCM encryption algorithm, which is a newer and more secure encryption algorithm than the traditional AES-256 encryption algorithm.
- 4096-bit Diffie-Hellman key exchange: NordVPN uses a 4096-bit Diffie-Hellman key exchange, which is a method of generating a shared encryption key between the VPN server and your device. This ensures that even if an attacker is able to intercept your traffic, they will not be able to decrypt it without the shared key.
- OpenVPN protocol: NordVPN uses the OpenVPN protocol, which is an open-source protocol that is known for its security and reliability.
- WireGuard protocol: NordVPN also supports the WireGuard protocol, which is a newer protocol that is faster and more secure than OpenVPN.
PrivateVPN
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: PrivateVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP.
- Double VPN: PrivateVPN offers a double VPN feature that routes your traffic through two VPN servers. This provides an extra layer of security.
- Tor over VPN: PrivateVPN allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Secure core servers: PrivateVPN has a number of secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- OpenVPN: OpenVPN is a VPN protocol that is considered to be one of the most secure and reliable. It is open-source, which means that it has been independently audited and reviewed.
- IKEv2/IPSec: IKEv2/IPSec is another secure VPN protocol that is often used by businesses and government agencies. It is considered to be more secure than OpenVPN, but it is not as widely supported.
- PPTP: PPTP is an older VPN protocol that is not as secure as OpenVPN or IKEv2/IPSec. However, it is still supported by many devices and is a good option if you need to connect to a VPN on a device that does not support other protocols.
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the highest level of encryption available and is considered unbreakable. It is used by banks and government agencies to protect sensitive data.
Privacy Features
This section looks at the privacy features of PrivateVPN vs NordVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
NordVPN and PrivateVPN both offer strong privacy features. Both have a strict no-log policy and support crypto payments, ensuring user anonymity. However, NordVPN excels with its independently audited privacy policy, a headquarters located outside the 5/9/14 Eyes alliance in Panama, and features like Double VPN and Onion over VPN for extra privacy. PrivateVPN, though based in Sweden (part of 14 Eyes), offers private browsing, but lacks independent auditing. Considering the overall privacy and security features, NordVPN emerges as the winner.
NordVPN
- Strict no-logs policy: NordVPN has a strict no-logs policy, which means that it does not collect any of your data, including your browsing history, traffic, or IP address. This helps to protect your privacy and security.
- Independent audits: NordVPN has been independently audited by PricewaterhouseCoopers (PwC), a leading accounting firm. This audit confirmed that NordVPN does not keep any logs of its users' activities.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
- No activity logs: NordVPN does not keep any logs of your online activity, including your browsing history, traffic, or IP address. This means that NordVPN cannot be compelled to hand over your data to law enforcement or other authorities.
- No connection logs: NordVPN does not keep any logs of your VPN connections, including the time and duration of your connections, the IP addresses of the servers you connect to, or the amount of data you transfer.
- No payment logs: NordVPN does not keep any logs of your payment information, such as your credit card number or PayPal account details.
PrivateVPN
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and IP address are never stored. This makes it impossible for them to track your online activity or share your data with third parties.
- Kill switch: This is a feature that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed in the event of a connection drop.
- DNS leak protection: This is a feature that prevents your DNS requests being leaked to your ISP. DNS requests are used to translate domain names into IP addresses. If your DNS requests are leaked, your ISP could see the websites that you are visiting.
- Double VPN: This is a feature that routes your traffic through two VPN servers. This provides an extra layer of security by encrypting your traffic twice.
- Tor over VPN: This is a feature that allows you to connect to the Tor network through the VPN. Tor is a network that allows you to browse the internet anonymously. By connecting to Tor through the VPN, you can add an extra layer of security to your browsing.
- Secure core servers: These are servers that are located in countries with strong privacy laws. They are used to protect your traffic even if the VPN connection drops.
- Bitcoin payment option: PrivateVPN accepts Bitcoin payments, which allows you to pay for the service anonymously.
- Privacy policy: PrivateVPN has a clear and transparent privacy policy that explains how they collect and use your data.
- No connection logs: PrivateVPN does not keep any logs of your VPN connections. This means that they cannot see which servers you connected to, how long you connected for, or what websites you visited.
- No activity logs: PrivateVPN does not keep any logs of your online activity. This means that they cannot see what websites you visited, what files you downloaded, or what apps you used.
- No payment logs: PrivateVPN does not keep any logs of your payment information. This means that they cannot see how you paid for the service or who you paid.
Speed Features
This section explores the speed features of NordVPN and PrivateVPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
NordVPN and PrivateVPN are both high-speed services, however, third-party speed tests have shown NordVPN typically outperforms PrivateVPN. NordVPN's download and upload speeds are consistently faster, contributing to a smoother browsing experience. NordVPN's expansive server network also provides more reliable speed. For streaming sites, both VPNs perform well but NordVPN's speed gives it an edge, reducing buffering. Both are suitable for torrenting, but again, NordVPN's superior speed enhances the experience. Therefore, in terms of speed features, NordVPN is the clear winner.
NordVPN
- Over 5,500 servers in over 60 countries: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- Specialty servers: NordVPN offers a variety of specialty servers, such as double VPN servers, obfuscated servers, and P2P servers. These servers are designed for specific purposes, such as providing extra security or bypassing geo-restrictions.
- Dedicated IP addresses: NordVPN offers dedicated IP addresses, which can be useful for businesses or individuals who need a static IP address.
- Tor over VPN: NordVPN offers Tor over VPN, which allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Double VPN: NordVPN's Double VPN feature encrypts your traffic twice, which can help to improve your security and privacy.
- Obfuscated servers: NordVPN's obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- P2P servers: NordVPN's P2P servers are optimized for file sharing. This means that you can download and upload files without experiencing slow speeds or buffering.
- Fast speeds: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Optimized for streaming: NordVPN has optimized its servers for streaming, so you can watch your favorite shows and movies without buffering or lag.
- Optimized for gaming: NordVPN has optimized its servers for gaming, so you can play your favorite games without lag or latency.
- Double VPN: NordVPN's Double VPN feature encrypts your traffic twice, which can help to improve your speeds.
- WireGuard protocol: NordVPN supports the WireGuard protocol, which is a newer protocol that is faster and more secure than OpenVPN.
PrivateVPN
- Number of servers: PrivateVPN has a network of over 200 servers in 63 countries. This gives you a lot of options when choosing a server to connect to.
- Server locations: PrivateVPN's servers are located in countries all over the world, including the United States, Canada, Europe, Asia, and South America. This allows you to connect to a server that is close to you, which can improve your speeds.
- Types of servers: PrivateVPN offers a variety of server types, including PPTP, OpenVPN, and IKEv2/IPSec. The type of server you choose will affect your speeds and security.
- Dedicated IP addresses: PrivateVPN offers dedicated IP addresses for an additional fee. This is a good option for users who need to maintain a consistent IP address for things like gaming or streaming.
- Obfuscated servers: PrivateVPN offers obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Secure core servers: PrivateVPN offers secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- Unlimited bandwidth: PrivateVPN offers unlimited bandwidth, which means that you can download and stream as much as you want without worrying about your speeds being throttled.
- Fast speeds: PrivateVPN claims to offer fast speeds, but there is no guarantee of this. Your speeds will depend on a number of factors, including your location, the server you are connected to, and the amount of traffic on the network.
- Multiple protocols: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. The protocol you choose will affect your speeds, so it is important to choose the one that is best for your needs.
- Server location: The server location you choose will also affect your speeds. If you are connecting to a server that is far away you, your speeds will be slower than if you connect to a server that is closer.
- Network congestion: Network congestion can also affect your speeds. If there is a lot of traffic on the network, your speeds will be slower.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by NordVPN versus PrivateVPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
NordVPN excels in unblocking popular streaming services like Netflix, Amazon Prime, and Hulu with its SmartPlay feature, and supports P2P torrenting with dedicated servers. PrivateVPN, while supporting torrenting and able to unblock Netflix, may not consistently unblock other streaming services. Both ensure strong security with a strict no-logs policy. However, NordVPN's larger server network and more consistent performance with streaming services gives it an edge. Therefore, NordVPN is the winner in this comparison.
NordVPN
- Unblocks geo-restricted content: NordVPN can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Optimized for streaming: NordVPN has optimized its servers for streaming, so you can watch your favorite shows and movies without buffering or lag.
- Fast speeds: NordVPN offers fast speeds for streaming, so you can enjoy your favorite content without having to worry about buffering or lag.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Secure and private: NordVPN uses strong encryption to protect your data and privacy while you stream.
- P2P servers: NordVPN has dedicated P2P servers that are optimized for torrenting. This means that you can download and upload files without experiencing slow speeds or buffering.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Secure and private: NordVPN uses strong encryption to protect your data and privacy while you torrent.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
PrivateVPN
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Fast speeds for streaming: PrivateVPN's speeds are good enough for streaming HD videos. You may experience some buffering, but it should not be too bad.
- Multiple protocols for streaming: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. OpenVPN is generally considered to be the most secure protocol, but it may not be the fastest. IKEv2/IPSec is a good compromise between security and speed. PPTP is the least secure protocol, but it is also the fastest.
- Dedicated streaming servers: PrivateVPN offers dedicated streaming servers for some popular streaming services. These servers are optimized for streaming and can provide better speeds and reliability.
- Allows P2P traffic: PrivateVPN allows P2P traffic on all of its servers. This means that you can download and share files using torrent clients without any problems.
- No bandwidth limits: PrivateVPN does not have any bandwidth limits for torrenting. This means that you can download as much as you want without worrying about your speeds being throttled.
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data while torrenting. This means that your traffic is encrypted and cannot be intercepted by third parties.
- No logs: PrivateVPN does not keep any logs of your torrenting activity. This means that they cannot see what files you are downloading or sharing.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from PrivateVPN versus NordVPN.
Winner is:
NordVPN and PrivateVPN both offer 24/7 customer support. However, NordVPN has an edge with its extensive knowledge base, live chat, and email support. PrivateVPN has live chat and email but lacks a comprehensive knowledge base. Quick, reliable support proves essential in resolving connection or setup issues, enhancing user experience. Therefore, NordVPN, with more robust and immediate customer support, wins this comparison.
NordVPN
- 24/7 live chat: NordVPN offers 24/7 live chat support, which means that you can get help a customer support representative at any time of the day or night.
- Email support: NordVPN also offers email support, which you can use to send in your questions or concerns.
- Knowledge base: NordVPN has a knowledge base that contains articles and tutorials on a variety of topics, such as how to setup the VPN, how to use the VPN's features, and how to troubleshoot problems.
- Social media: NordVPN is also active on social media, so you can contact them through their social media channels if you need help.
PrivateVPN
- Live chat: PrivateVPN offers live chat support 24/7. This means that you can get help a customer support representative at any time of day or night.
- Email support: PrivateVPN also offers email support. You can send an email to the support team and they will get back to you as soon as possible.
- Knowledge base: PrivateVPN has a knowledge base that contains articles about how to use the service. This is a good resource if you have a simple question or need help troubleshooting a problem.
- Forum: PrivateVPN also has a forum where users can ask questions and help each other. This is a good resource if you have a more complex question or need help with something that is not covered in the knowledge base.
- Money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service for 30 days and if you are not satisfied, you can get a full refund.
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