In the competitive world of VPN services, choosing the right provider can be daunting. In this article, we’ll delve into a comprehensive comparison of NordVPN vs Private Internet Access, two prominent contenders in the industry. We’ll analyze their features, strengths, and potential drawbacks to help you make an informed decision.
Overview
In this comparison, we dive deep into the world of VPNs, pitting industry giants NordVPN and Private Internet Access (PIA) against each other. We’ll dissect their security measures, delve into their privacy policies, and test their speed performances. Whether you’re a seasoned VPN user or a novice, you’ll gain valuable insights to help you decide which VPN best suits your needs. Stay tuned as we explore the strengths and weaknesses of NordVPN and PIA in maintaining your online anonymity and security.
NordVPN
Price: From $3.19/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: NordVPN offers a 30-day money-back guarantee.
Official website: www.nordvpn.com
NordVPN is best for individuals and businesses who want to secure their internet connection and safeguard their personal and professional data online.
Private Internet Access
Price: From $2.03/month
Trustpilot Rating: 4.2 out of 5 stars
Refund Policy: Private Internet Access offers a 30-day money-back guarantee.
Official website: www.privateinternetaccess.com
Private Internet Access (PIA) is best for individuals who prioritize privacy and security while browsing the internet or conducting online transactions.
Absolutely stellar VPN service provided by NordVPN – their extensive server network globally ensures reliability and high-speed connections wherever you find yourself in the world. What’s more, it offers a rich set of features that can be tailored to suit individual needs, making it a versatile choice for both novices and tech-savvy users. NordVPN doesn’t just offer a service; it offers peace of mind with a side of exemplary customer service. It is truly worth every star in this 5-star review! – Jackson
PIA stands out with its robust network and unwavering commitment to user privacy. The ad and malware blocker is a testimony to its user-centric approach. I have navigated the internet waters safely and swiftly, thanks to the high-speed servers it hosts globally. It isn’t just a VPN service; it is a fortress of solitude in the bustling city of the internet, rightfully earning a 5-star rating! – Diego Rodriguez
NordVPN has consistently been a reliable choice for online security and privacy. The global network of servers offers a broad range of options for circumventing geoblocks and maintaining anonymity. While generally stable, there have been sporadic issues with server connections, but the support team is always on standby to assist. A solid choice worthy of a 4-star rating. – Tiago S.
PIA has stood the test of time, offering a reliable VPN service characterized by a vast network of servers and strong security features. While the user interface could use a modern update, the service remains dependable, earning a sturdy 4-star rating. – Ji-Yong
Pros & Cons
This part scrutinizes the pros and cons of these two Virtual Private Networks.
Winner is:
NordVPN excels with robust security features, a huge network of servers worldwide, and its ability to bypass geo-restrictions, ideal for streaming content. However, it's slightly more expensive than Private Internet Access. PIA, on the other hand, is a cost-effective option with a strong commitment to privacy but falls short on server locations and may struggle with some streaming services. Overall, NordVPN wins due to its superior security, extensive server network, and unrivaled streaming capabilities.
NordVPN
Pros:
- Strong security: NordVPN uses a variety of security features to protect your data, including 256-bit encryption, a kill switch, and DNS leak protection.
- Fast speeds: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- Unblocks geo-restricted content: NordVPN can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer.
- Privacy-friendly: NordVPN is based in Panama, which is a country with strong privacy laws. NordVPN also has a strict no-logs policy, which means that it does not collect any of your data.
- User-friendly: NordVPN has a user-friendly interface that makes it easy to connect to a server and start using the VPN.
- Affordable: NordVPN offers a variety of pricing plans to fit your budget.
Cons:
- Some servers are slow: Some of NordVPN's servers can be slow, especially those that are located in less popular countries.
- Limited P2P support: NordVPN only supports P2P file sharing on a limited number of servers.
- Not available in all countries: NordVPN is not available in all countries, such as China, Iran, and Turkey.
Private Internet Access
Pros:
- Unlimited bandwidth and connections: PIA allows you to connect an unlimited number of devices to its VPN at the same time. This is great for families or anyone who wants to use the VPN on multiple devices.
- Strong security: PIA uses strong encryption and security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Wide server network: PIA has a large server network with over 30,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
- Affordable pricing: PIA is one of the most affordable VPNs on the market.
- Good customer support: PIA has a good customer support team that is available 24/7. You can contact them via live chat, email, or a support ticket.
Cons:
- Speed: PIA's speeds are not the fastest on the market. This can be a problem if you are using the VPN for streaming or gaming.
- Not all streaming platforms work: PIA does not work with all streaming platforms, such as Netflix and Hulu.
- No split tunneling: PIA does not offer split tunneling, which allows you to choose which apps use the VPN and which apps do not.
- Based in the US: PIA is based in the United States, which is a privacy-unfriendly jurisdiction.
Key Features
This section compares the overall features of NordVPN vs Private Internet Access (PIA).
NordVPN HQ and country of jurisdiction is Panama, and NordVPN supports a wide range of platforms and devices including Windows, Mac, Linux, Android, iOS, Android TV, Chrome, and Firefox. It also supports routers through manual installation.
Private Internet Access (PIA) HQ and country of jurisdiction is United States, and Private Internet Access (PIA) supports Windows, Mac, Linux, Android, and iOS platforms. In addition, it also supports OpenVPN, routers, and has browser extensions for Chrome, Firefox, and Opera.
Winner is:
NordVPN and Private Internet Access (PIA) are both strong contenders in the VPN market. NordVPN stands out with its double encryption, over 5200 servers globally, and strong no-logging policy. PIA, while having a large server network, lacks in geo-diversity and advanced features. NordVPN also works better with streaming services like Netflix. Overall, due to its superior security, privacy, and streaming capabilities, NordVPN wins this comparison.
NordVPN
- Large server network: NordVPN has a large server network with over 5,500 servers in over 60 countries. This means that you can usually find a server that is close to you and provides fast speeds.
- Easy to use: NordVPN is easy to use and has a user-friendly interface. This makes it a good choice for beginners and experienced users alike.
- Affordable: NordVPN offers a variety of pricing plans to fit your budget.
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the same level of encryption used by banks and governments. This ensures that your data is secure and cannot be intercepted by third parties.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- P2P support: NordVPN supports P2P file sharing on a limited number of servers. This means that you can use NordVPN to download torrents without compromising your privacy.
Private Internet Access
- Unlimited bandwidth and connections: PIA allows you to connect an unlimited number of devices to its VPN at the same time. This is great for families or anyone who wants to use the VPN on multiple devices.
- Strong security: PIA uses strong encryption and security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Wide server network: PIA has a large server network with over 30,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
- Affordable pricing: PIA is one of the most affordable VPNs on the market.
- Good customer support: PIA has a good customer support team that is available 24/7. You can contact them via live chat, email, or a support ticket.
- Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
- No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
- Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
Security Features
This section looks at important security features of NordVPN and Private Internet Access (PIA) such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
NordVPN and PIA both offer robust security features. They offer multiple VPN protocols, IP and DNS leak protection, and a strict no-logging policy. While PIA features ad-blocking and data tracking, NordVPN excels with unique features like Onion over VPN, Obfuscated servers, and Double VPN for extra security layers. NordVPN also includes a Kill Switch and Split Tunneling. Both offer a private DNS, but NordVPN's CyberSec feature blocks ads and malware. Given the breadth and depth of security features, NordVPN edges out PIA as the winner.
NordVPN
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the same level of encryption used by banks and governments. This ensures that your data is secure and cannot be intercepted by third parties.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
- No logs policy: NordVPN has a strict no-logs policy, which means that it does not collect any of your data, including your browsing history, traffic, or IP address. This helps to protect your privacy and security.
- Independent audits: NordVPN has been independently audited by PricewaterhouseCoopers (PwC), a leading accounting firm. This audit confirmed that NordVPN does not keep any logs of its users' activities.
- 256-bit encryption: NordVPN uses 256-bit encryption, which is the highest level of encryption available. This means that your data is scrambled into a code that is virtually impossible to crack.
- AES-256-GCM encryption: NordVPN uses the AES-256-GCM encryption algorithm, which is a newer and more secure encryption algorithm than the traditional AES-256 encryption algorithm.
- 4096-bit Diffie-Hellman key exchange: NordVPN uses a 4096-bit Diffie-Hellman key exchange, which is a method of generating a shared encryption key between the VPN server and your device. This ensures that even if an attacker is able to intercept your traffic, they will not be able to decrypt it without the shared key.
- OpenVPN protocol: NordVPN uses the OpenVPN protocol, which is an open-source protocol that is known for its security and reliability.
- WireGuard protocol: NordVPN also supports the WireGuard protocol, which is a newer protocol that is faster and more secure than OpenVPN.
Private Internet Access
- 256-bit encryption: PIA uses 256-bit encryption, which is the strongest encryption available. This means that your data is scrambled into gibberish that cannot be read by anyone, not even PIA.
- Kill switch: The kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains anonymous.
- No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
- Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
- Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
- Encryption protocol: PIA supports two encryption protocols: OpenVPN and WireGuard. OpenVPN is a more mature and established protocol, while WireGuard is newer and faster.
- Encryption cipher: PIA uses the AES-256-GCM cipher, which is the strongest cipher available. This means that your data is scrambled into gibberish that cannot be read by anyone, not even PIA.
- Handshake: PIA uses the RSA-4096 handshake, which is the strongest handshake available. This ensures that your connection to the VPN server is secure.
- Data authentication: PIA uses the GCM authentication method, which ensures that your data is not tampered with during transit.
Privacy Features
This section looks at the privacy features of Private Internet Access (PIA) vs NordVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
NordVPN and Private Internet Access (PIA) both offer robust privacy features. Both have a strict no-log policy, support crypto payments and promise private browsing. NordVPN, however, edges out due to its headquarters based in privacy-friendly Panama, away from Five Eyes jurisdiction. Also, NordVPN has undergone independent auditing to verify its security claims, a step PIA hasn't taken. This commitment to transparent operations and user privacy makes NordVPN the winner in this comparison.
NordVPN
- Strict no-logs policy: NordVPN has a strict no-logs policy, which means that it does not collect any of your data, including your browsing history, traffic, or IP address. This helps to protect your privacy and security.
- Independent audits: NordVPN has been independently audited by PricewaterhouseCoopers (PwC), a leading accounting firm. This audit confirmed that NordVPN does not keep any logs of its users' activities.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. This is done by connecting you to two VPN servers instead of one.
- CyberSec: CyberSec is a feature that blocks ads, trackers, and malware. This can help to improve your online privacy and security.
- Tor over VPN: Tor over VPN is a feature that allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps and websites use the VPN and which ones do not. This can be useful if you want to use certain apps or websites without the VPN's encryption.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
- No activity logs: NordVPN does not keep any logs of your online activity, including your browsing history, traffic, or IP address. This means that NordVPN cannot be compelled to hand over your data to law enforcement or other authorities.
- No connection logs: NordVPN does not keep any logs of your VPN connections, including the time and duration of your connections, the IP addresses of the servers you connect to, or the amount of data you transfer.
- No payment logs: NordVPN does not keep any logs of your payment information, such as your credit card number or PayPal account details.
Private Internet Access
- No logs policy: PIA does not keep any logs of your online activity. This means that your ISP, government, or anyone else cannot track what you do online.
- Open-source apps: PIA's apps are open source, which means that anyone can inspect the code to make sure that it is not doing anything malicious.
- Kill switch: The kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains anonymous.
- Split tunneling: PIA allows you to choose which apps use the VPN and which apps do not. This can be useful if you want to use a streaming service that does not work with VPNs.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your browsing experience and protect your privacy.
- Torrenting: PIA allows torrenting on all of its servers. This means that you can download and upload files anonymously without fear of being tracked.
- Double VPN: PIA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security and privacy.
- Tor over VPN: PIA allows you to connect to the Tor network through its VPN. This can help you to further anonymize your traffic and protect your privacy.
- No connection logs: PIA does not keep any logs of your VPN connections. This means that they cannot see which servers you connect to, how long you are connected for, or what websites you visit.
- No traffic logs: PIA does not keep any logs of your internet traffic. This means that they cannot see what websites you visit, what files you download, or what data you send and receive.
- No DNS logs: PIA does not keep any logs of your DNS queries. This means that they cannot see which websites you try to visit.
- No payment logs: PIA does not keep any logs of your payment information. This means that they cannot see how you paid for your subscription or your credit card number.
Speed Features
This section explores the speed features of NordVPN and Private Internet Access (PIA) when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
NordVPN and PIA both provide decent speed, but NordVPN tends to outperform PIA in third-party speed tests. NordVPN's download and upload speeds are consistently faster, offering a smoother experience for streaming sites and torrenting. PIA's server speed is commendable, but it pales in comparison to NordVPN's vast, efficient network. Although both services can unblock popular streaming sites, NordVPN's superior speed gives it an edge for high-quality streaming. Considering these factors, NordVPN is the overall winner for its exceptional speed performance.
NordVPN
- Over 5,500 servers in over 60 countries: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- Specialty servers: NordVPN offers a variety of specialty servers, such as double VPN servers, obfuscated servers, and P2P servers. These servers are designed for specific purposes, such as providing extra security or bypassing geo-restrictions.
- Dedicated IP addresses: NordVPN offers dedicated IP addresses, which can be useful for businesses or individuals who need a static IP address.
- Tor over VPN: NordVPN offers Tor over VPN, which allows you to connect to the Tor network through NordVPN. This provides an extra layer of security and anonymity.
- Double VPN: NordVPN's Double VPN feature encrypts your traffic twice, which can help to improve your security and privacy.
- Obfuscated servers: NordVPN's obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- P2P servers: NordVPN's P2P servers are optimized for file sharing. This means that you can download and upload files without experiencing slow speeds or buffering.
- Fast speeds: NordVPN has a large network of servers around the world, which means that you can usually find a server that is close to you and provides fast speeds.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Optimized for streaming: NordVPN has optimized its servers for streaming, so you can watch your favorite shows and movies without buffering or lag.
- Optimized for gaming: NordVPN has optimized its servers for gaming, so you can play your favorite games without lag or latency.
- Double VPN: NordVPN's Double VPN feature encrypts your traffic twice, which can help to improve your speeds.
- WireGuard protocol: NordVPN supports the WireGuard protocol, which is a newer protocol that is faster and more secure than OpenVPN.
Private Internet Access
- Over 35,000 servers: PIA has over 35,000 servers in over 78 countries. This gives you plenty of options to choose when connecting to a VPN server.
- P2P-optimized servers: PIA has dedicated P2P-optimized servers for torrenting. These servers are designed to provide fast and reliable connections for torrenting.
- Dedicated streaming servers: PIA has dedicated streaming servers for popular streaming platforms such as Netflix, Hulu, and BBC iPlayer. These servers are designed to bypass geo-blocks and provide you with access to your favorite content.
- Obfuscated servers: PIA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Tor over VPN servers: PIA allows you to connect to the Tor network through its VPN. This can help you to further anonymize your traffic and protect your privacy.
- Double VPN servers: PIA offers double VPN servers that encrypt your traffic twice. This provides an extra layer of security and privacy.
- 10 Gbps servers: PIA's servers are all equipped with 10 Gbps connections, which means that they have the potential to offer very fast speeds.
- Multiple protocols: PIA supports multiple VPN protocols, including OpenVPN, WireGuard, and IKEv2/IPsec. Each protocol has its own strengths and weaknesses in terms of speed.
- Automatic server selection: PIA's automatic server selection feature can help you to connect to the fastest server available.
- Bandwidth throttling protection: PIA's bandwidth throttling protection feature prevents your ISP throttling your VPN connection.
- No data caps: PIA does not have any data caps on its VPN service. This means that you can use as much data as you want without having to worry about being throttled or charged extra.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by NordVPN versus Private Internet Access (PIA).
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
NordVPN excels in unblocking geo-restricted streaming services like Netflix, BBC iPlayer, and Hulu with its SmartPlay feature. It fully supports P2P torrenting with dedicated servers. Private Internet Access (PIA), while supports torrenting across all its servers, is less consistent in unblocking streaming services. NordVPN also offers faster speeds, which is crucial for streaming and torrenting. Therefore, for both unblocking streaming services and torrenting, NordVPN is the clear winner.
NordVPN
- Unblocks geo-restricted content: NordVPN can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Optimized for streaming: NordVPN has optimized its servers for streaming, so you can watch your favorite shows and movies without buffering or lag.
- Fast speeds: NordVPN offers fast speeds for streaming, so you can enjoy your favorite content without having to worry about buffering or lag.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Secure and private: NordVPN uses strong encryption to protect your data and privacy while you stream.
- P2P servers: NordVPN has dedicated P2P servers that are optimized for torrenting. This means that you can download and upload files without experiencing slow speeds or buffering.
- No speed throttling: NordVPN does not throttle your speeds, which means that you can enjoy the same speeds with or without the VPN.
- Secure and private: NordVPN uses strong encryption to protect your data and privacy while you torrent.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection fails.
- DNS leak protection: DNS leak protection is a feature that prevents your DNS queries leaking outside of the VPN tunnel. This helps to prevent your ISP or other third parties tracking your online activity.
Private Internet Access
- Works with popular streaming platforms: PIA works with popular streaming platforms such as Netflix, Hulu, BBC iPlayer, and Disney+. This means that you can use PIA to bypass geo-blocks and access your favorite content anywhere in the world.
- Dedicated streaming servers: PIA has dedicated streaming servers for popular streaming platforms. These servers are optimized for streaming and can help you to get the best possible streaming experience.
- No bandwidth caps: PIA does not have any bandwidth caps on its VPN service. This means that you can stream as much as you want without having to worry about being throttled or charged extra.
- No buffering: PIA's VPN servers are designed to provide fast and reliable connections. This means that you should not experience any buffering when streaming videos.
- Easy to use: PIA's VPN apps are easy to use and have a simple interface. This makes it easy to connect to a streaming server and start watching your favorite content.
- Allows torrenting on all servers: PIA allows torrenting on all of its servers. This means that you can download and upload files anonymously without fear of being tracked.
- P2P-optimized servers: PIA has dedicated P2P-optimized servers for torrenting. These servers are designed to provide fast and reliable connections for torrenting.
- No bandwidth caps: PIA does not have any bandwidth caps on its VPN service. This means that you can torrent as much as you want without having to worry about being throttled or charged extra.
- No IP leaks: PIA has a strict no-logs policy and does not keep any records of your torrenting activity. This means that your IP address is never exposed, even if there is a leak.
- Kill switch: PIA's kill switch is a feature that cuts off your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Ad blocker: PIA includes an ad blocker in its VPN apps. This blocks ads, trackers, and malware, which can improve your torrenting experience and protect your privacy.
Support Features
This section looks at what kind of customer support you can expect from Private Internet Access (PIA) versus NordVPN.
Winner is:
NordVPN and Private Internet Access (PIA) both offer solid customer support. NordVPN excels with its 24/7 live chat support, extensive knowledge base, and email support. PIA, on the other hand, lacks live chat but offers a detailed FAQ, guides, and email support. Given the immediate response and personalized assistance offered by live chat, NordVPN's customer support is superior. It's crucial for a VPN service to have excellent support for resolving issues promptly, ensuring uninterrupted, secure browsing.
NordVPN
- 24/7 live chat: NordVPN offers 24/7 live chat support, which means that you can get help a customer support representative at any time of the day or night.
- Email support: NordVPN also offers email support, which you can use to send in your questions or concerns.
- Knowledge base: NordVPN has a knowledge base that contains articles and tutorials on a variety of topics, such as how to setup the VPN, how to use the VPN's features, and how to troubleshoot problems.
- Social media: NordVPN is also active on social media, so you can contact them through their social media channels if you need help.
Private Internet Access
- 24/7 live chat: PIA offers 24/7 live chat support. This means that you can get help a real person at any time of day or night.
- Email support: PIA also offers email support. This is a good option if you have a question that is not urgent.
- Knowledge base: PIA has a comprehensive knowledge base that covers a wide range of topics. This is a good place to start if you have a simple question.
- Social media: PIA is also active on social media. You can reach out to them on Twitter, Facebook, or Reddit.
- Forum: PIA has a forum where users can help each other. This is a good option if you are looking for help someone who has been in your shoes.
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