In the world of VPNs, IVPN and Hide My Ass are two prominent names that emerge when considering online privacy. In this article, we delve into the specifics of IVPN vs Hide My Ass, comparing their features, strengths, and potential drawbacks. Our expert analysis aims to simplify your decision-making process as we shed light on which of these VPN services suits your needs best.
Overview
Dive into the world of online security with our in-depth comparison of IVPN and Hide My Ass (HMA) VPN services. We’ll break down their capabilities in security, privacy, and speed, giving you a clear perspective on which VPN best suits your needs. From encryption strength to no-logging policies and network velocity, we’ve got you covered. Get ready to find your perfect balance between security and performance.
IVPN
Price: From $2/month
Trustpilot Rating: 4.4 out of 5 stars
Refund Policy: IVPN offers a 30-day money-back guarantee.
Official website: www.ivpn.net
IVPN is best for individuals and businesses seeking high-grade online security and privacy, with an easy-to-use interface, no matter their technical expertise.
Hide My Ass
Price: From $2.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: HMA offers a 30-day money-back guarantee.
Official website: www.hidemyass.com
Hide My Ass (HMA) is best for individuals and businesses seeking robust, user-friendly online privacy and security solutions.
IVPN operates with a transparency that is refreshing in the VPN landscape. Its commitment to privacy and security is not just a promise but is proven with regular audits. The user experience is smooth, and customer support is responsive, painting a picture of a 5-star service through and through. – Antonio C.
HMA VPN brings to the table a delightful blend of speed and security, characterized by a vast network of servers globally. The service offers a fun and user-friendly interface without compromising on security. It’s a VPN service that balances fun and functionality beautifully, earning a hearty 5-star rating. – Léa
IVPN offers a transparent and secure VPN solution, emphasising regular audits and user privacy. Though it offers a premium service, the pricing might be a hurdle for many. Balancing its offerings and cost, it secures a 4-star rating, showcasing a commitment to transparency and security. – C Yamamoto
HMA VPN offers a vibrant and user-friendly solution, balancing speed and security adeptly. Despite its attractive interface, a more stringent logging policy would enhance user trust. Demonstrating a dynamic approach, it is worthy of a 4-star review. – Min-Jun K.
Pros & Cons
This section examines the advantages and disadvantages of these two Virtual Private Networks.
Winner is:
IVPN excels with its strong no-logging policy, multi-hop connections, and WireGuard protocol for enhanced privacy and performance. However, it lacks in server count compared to HMA. HMA has a larger server network and supports P2P, but falls short due to its past privacy issues and lack of WireGuard. Considering the trade-off between quantity and quality, IVPN, with its robust privacy and security features, is the clear winner in maintaining online anonymity and safety.
IVPN
Pros:
- Strong security: IVPN uses AES-256 encryption, which is the same level of encryption used by the military and government agencies. It also has a strict no-logs policy, which means that it does not store any data about your online activity.
- Privacy-focused: IVPN is based in Iceland, which has strong privacy laws. This means that the government cannot force IVPN to hand over your data.
- Fast speeds: IVPN has a small network of servers, but it still manages to offer fast speeds. This is because it uses the latest WireGuard protocol, which is known for its speed and efficiency.
- Easy to use: IVPN's apps are easy to use and set up. They are available for Windows, macOS, Linux, iOS, and Android.
- Good customer support: IVPN has a responsive customer support team. You can contact them 24/7 via live chat or email.
Cons:
- Small server network: IVPN has a smaller server network than some other VPN providers.
- Not all streaming platforms are unblocked: IVPN does not unblock all streaming platforms.
- No free trial: IVPN does not offer a free trial.
Hide My Ass
Pros:
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- 30-day money-back guarantee: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Cons:
- Some users have reported slow speeds in some countries: This is a common issue with VPNs, and it can be due to a number of factors, such as the distance between your device and the VPN server, the amount of traffic on the server, and the VPN's own network congestion.
- The company is based in the United Kingdom, which is part of the 5/9/14 Eyes alliance: This means that the UK government may be able to force HMA to hand over user data under certain circumstances.
- There have been some privacy concerns about the company in the past: In 2011, HMA was acquired by Avast, a Czech cybersecurity company. Avast has been criticized for its privacy practices in the past, and some users have concerns that HMA's privacy policies could change as a result of the acquisition.
Key Features
This section compares the overall features of IVPN vs Hide My Ass (HMA).
IVPN HQ and country of jurisdiction is Gibraltar, and IVPN supports multiple platforms such as Windows, Mac, Linux, Android, and iOS.
Hide My Ass (HMA) HQ and country of jurisdiction is United Kingdom, and Hide My Ass (HMA) supports Windows, Mac, Linux, Android, and iOS platforms and devices.
Winner is:
IVPN prides itself on robust security, strong privacy policies, and high-speed connections. It offers a no-logs policy, WireGuard protocol, and multi-hop connections for enhanced anonymity. Conversely, HMA boasts a vast network of servers but falls short with its problematic logging policy. It also lags in speed compared to IVPN. For prioritizing online privacy, anonimity, and superior performance, IVPN is the clear winner.
IVPN
- Strong security: IVPN uses AES-256 encryption, which is the same level of encryption used by the military and government agencies. It also has a strict no-logs policy, which means that it does not store any data about your online activity.
- Privacy-focused: IVPN is based in Iceland, which has strong privacy laws. This means that the government cannot force IVPN to hand over your data.
- Fast speeds: IVPN has a small network of servers, but it still manages to offer fast speeds. This is because it uses the latest WireGuard protocol, which is known for its speed and efficiency.
- Double VPN: IVPN offers a double VPN feature, which encrypts your traffic twice for added security.
- Kill switch: IVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Split tunneling: IVPN allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection.
- DNS leak protection: IVPN has DNS leak protection to prevent your real IP address leaking.
- Ad blocker: IVPN has an ad blocker built into its apps. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Easy to use: HMA is easy to use, even for beginners. The interface is simple and straightforward, and the settings are easy to understand.
- Strong encryption: HMA uses strong encryption to protect your data. This means that your traffic is secure and cannot be intercepted by third parties.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
Security Features
This section looks at important security features of IVPN and Hide My Ass (HMA) such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
IVPN offers robust security with WireGuard and OpenVPN protocols, IP address and DNS leak protection, a no-logging policy, and a kill switch feature. It does not support split tunneling, adblocking, Onion over VPN, Obfuscated servers, and Double VPN. HMA, on the other hand, features OpenVPN protocol, IP and DNS leak protection, split tunelling, and a kill switch, but its logging policy is not as strict as IVPN's. Neither offers adblocking, private DNS, Onion over VPN, Obfuscated servers, or Double VPN. Considering its stronger commitment to privacy, IVPN emerges the winner.
IVPN
- AES-256 encryption: IVPN uses AES-256 encryption, which is the same level of encryption used by the military and government agencies. This means that your data is scrambled into unintelligible gibberish that cannot be read by anyone without the key.
- No logs policy: IVPN has a strict no-logs policy, which means that it does not store any data about your online activity, including your IP address, browsing history, or DNS requests. This means that even if the government or a hacker where to get their hands on IVPN's servers, they would not be able to see anything about your online activity.
- Double VPN: IVPN offers a double VPN feature, which encrypts your traffic twice for added security. This means that your data is encrypted once when it leaves your device and then encrypted again when it reaches the IVPN server. This makes it much more difficult for anyone to intercept your data.
- Kill switch: IVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- Split tunneling: IVPN allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful for things like streaming video or gaming, where you may want to use your regular internet connection for better performance.
- DNS leak protection: IVPN has DNS leak protection to prevent your real IP address leaking. This is done by using IVPN's own DNS servers, which are located in countries with strong privacy laws.
- Ad blocker: IVPN has an ad blocker built into its apps. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- AES-256 encryption: IVPN uses AES-256 encryption, which is the most secure encryption algorithm available. This means that your data is scrambled into unintelligible gibberish that cannot be read by anyone without the key.
- ChaCha20 encryption: IVPN also uses ChaCha20 encryption, which is a newer encryption algorithm that is just as secure as AES-256 but is more efficient. This means that IVPN can offer fast speeds without sacrificing security.
- WireGuard protocol: IVPN uses the WireGuard protocol, which is the latest and most secure VPN protocol available. WireGuard is known for its speed, security, and efficiency.
- Double VPN: IVPN offers a double VPN feature, which encrypts your traffic twice for added security. This means that your data is encrypted once when it leaves your device and then encrypted again when it reaches the IVPN server. This makes it much more difficult for anyone to intercept your data.
- DNS leak protection: IVPN has DNS leak protection to prevent your real IP address leaking. This is done by using IVPN's own DNS servers, which are located in countries with strong privacy laws.
- Obfuscation: IVPN offers obfuscation, which can be used to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
Hide My Ass
- Military-grade encryption: HMA uses military-grade encryption to protect your data. This means that your traffic is encrypted with a 256-bit key, which is considered to be unbreakable.
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- 256-bit encryption: HMA uses 256-bit encryption, which is considered to be unbreakable. This means that your traffic is encrypted with a key that is 256 bits long.
- AES-256: HMA uses the AES-256 cipher, which is one of the most secure ciphers available.
- ChaCha20/Poly1305: HMA also supports the ChaCha20/Poly1305 cipher, which is a newer and more secure cipher than AES-256.
- OpenVPN: HMA supports the OpenVPN protocol, which is one of the most secure VPN protocols available.
- IPSec/IKEv2: HMA also supports the IPSec/IKEv2 protocol, which is a more secure protocol than OpenVPN.
- WireGuard: HMA is one of the few VPN services that supports WireGuard, which is a new and very fast VPN protocol.
Privacy Features
This section looks at the privacy features of Hide My Ass (HMA) vs IVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
IVPN boasts a strict no-log policy, supports crypto payments, and is based in Gibraltar, a jurisdiction outside the Five Eyes alliance. It also has undergone independent auditing to validate its privacy claims. On the other hand, HMA is UK-based, part of the Five Eyes, and has a mixed history with logging although it now claims a no-log policy. It doesn't support crypto payments and hasn't undergone independent auditing. For these reasons, IVPN clearly outshines HMA in terms of privacy features.
IVPN
- No logs policy: IVPN has a strict no-logs policy, which means that it does not store any data about your online activity, including your IP address, browsing history, or DNS requests. This means that even if the government or a hacker were to get their hands on IVPN's servers, they would not be able to see anything about your online activity.
- Privacy-focused jurisdiction: IVPN is based in Iceland, which has strong privacy laws. This means that the government cannot force IVPN to hand over your data.
- Anonymous payment options: IVPN accepts anonymous payment options, such as Bitcoin and Monero. This means that you can pay for your subscription without revealing your identity.
- Kill switch: IVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- Split tunneling: IVPN allows you to choose which apps and websites use the VPN connection and which ones use your regular internet connection. This can be useful for things like streaming video or gaming, where you may want to use your regular internet connection for better performance.
- Warrant canary: IVPN has a warrant canary, which is a statement that is published online and is updated regularly. If IVPN receives a warrant to disclose user data, the warrant canary will be removed. This way, users will know if IVPN has been forced to hand over their data.
- No connection logs: IVPN does not store any data about your VPN connections, including the time and duration of your connections, the IP addresses of the servers you connected to, or the amount of data you transferred.
- No traffic logs: IVPN does not store any data about your online traffic, including the websites you visited, the files you downloaded, or the apps you used.
- No DNS logs: IVPN does not store any data about your DNS requests, which are the lookups that your device makes to translate domain names into IP addresses.
- No payment logs: IVPN does not store any data about your payment methods, such as your credit card number or PayPal account.
- No session logs: IVPN does not store any data about your VPN sessions, such as the time and duration of your sessions or the IP addresses of the servers you connected to.
Hide My Ass
- No logs policy: HMA has a strict no-logs policy. This means that the company does not store any information about your activity when you are connected to the VPN. This includes your IP address, traffic data, and browsing history.
- Kill switch: HMA has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- Double VPN: HMA offers a double VPN feature that encrypts your traffic twice. This provides an extra layer of security.
- Tor over VPN: HMA allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Ad blocker: HMA has an ad blocker built into the VPN. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- DNS leak protection: HMA has DNS leak protection to prevent your real IP address leaking.
- Malware protection: HMA has malware protection to scan your traffic for malware.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Anonymous payment: HMA accepts anonymous payments, such as Bitcoin, which makes it more difficult to track your activity.
- No IP address logs: HMA does not store any information about your IP address, including your original IP address, the IP address of the VPN server you are connected to, or the IP addresses of the websites you visit.
- No traffic logs: HMA does not store any information about your traffic data, including the websites you visit, the files you download, or the amount of data you transfer.
- No DNS logs: HMA does not store any information about your DNS queries, which are the requests your device makes to translate domain names into IP addresses.
- No session logs: HMA does not store any information about your VPN sessions, including the start and end time of your sessions, the number of bytes transferred, or the VPN servers you connected to.
- No payment logs: HMA does not store any information about your payment methods, including your credit card number or PayPal account information.
Speed Features
This section explores the speed features of IVPN and Hide My Ass (HMA) when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
IVPN and Hide My Ass (HMA) both offer decent speed features. Third-party speed tests reveal that IVPN generally maintains faster download and upload speeds, particularly beneficial for streaming and torrenting. HMA, while not as fast, still offers acceptable speed, but sometimes struggles with server speed. IVPN is also known to reliably unblock streaming sites, whereas HMA's performance varies. Both are adequate for torrenting, though IVPN's superior speed gives it an edge. Comparing these factors, IVPN emerges as the overall winner in terms of speed features.
IVPN
- Over 700 servers in 60+ countries: IVPN has a large network of servers that are located all over the world. This means that you can always find a server that is close to you, which can help to improve your speeds.
- P2P-optimized servers: IVPN has dedicated P2P-optimized servers that are designed for file sharing. This can help you to improve your speeds when downloading or uploading large files.
- Obfuscated servers: IVPN has obfuscated servers that can be used to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Double VPN servers: IVPN has double VPN servers that encrypt your traffic twice for added security. This can help to protect your privacy more sophisticated attackers.
- Tor over VPN servers: IVPN has Tor over VPN servers that allow you to use the Tor network through a VPN. This can help to improve your anonymity and privacy online.
- Fast speeds: IVPN uses the latest WireGuard protocol, which is known for its speed and efficiency. In speed tests, IVPN has consistently been shown to be one of the fastest VPN providers.
- Low latency: IVPN has low latency, which means that there is a small delay between when you send a request and when you receive a response. This is important for things like gaming and video streaming.
- Unlimited bandwidth: IVPN offers unlimited bandwidth, which means that you can use as much data as you want without any restrictions. This is important for things like streaming HD video or downloading large files.
- Multiple servers: IVPN has a large network of servers, which means that you can always find a server that is close to you. This can help to improve your speeds.
- Different protocols: IVPN supports different VPN protocols, which allows you to choose the protocol that best suits your needs. For example, if you are looking for the fastest speeds, you can use the WireGuard protocol.
Hide My Ass
- Large network of servers: HMA has a large network of servers in 290+ countries, which means that you can always find a server that is close to you. This can help to improve speeds and performance.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- P2P-optimized servers: HMA has P2P-optimized servers that are designed for torrenting. These servers have high bandwidth and low latency, which is ideal for torrenting.
- Obfuscated servers: HMA has obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked or restricted.
- Tor over VPN servers: HMA has Tor over VPN servers that allow you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Split tunneling: HMA allows you to split your traffic between the VPN and your regular internet connection. This can be useful for activities that require high speeds, such as gaming or streaming.
- Multi-hop connections: HMA allows you to connect to multiple VPN servers in a row. This provides an extra layer of security and anonymity.
- Unlimited bandwidth and data: HMA offers unlimited bandwidth and data, which means that you can use the VPN as much as you want without worrying about running out of resources.
- Fast speeds: HMA has fast speeds, which is important for streaming, gaming, and other activities that require a lot of bandwidth.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are connected to the VPN. This is important for gaming and other activities that require real-time communication.
- Optimized servers: HMA has optimized servers for different activities, such as streaming, gaming, and torrenting. This ensures that you get the best possible speeds for your activities.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by IVPN versus Hide My Ass (HMA).
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
IVPN and HMA both support unblocking streaming services and torrenting. IVPN offers strong privacy features, a no-logs policy, and allows P2P sharing for torrenting. However, it doesn’t reliably unblock all major streaming services. HMA, on the other hand, successfully unblocks a wide range of streaming platforms including Netflix and BBC iPlayer, supports P2P sharing, but has a less robust privacy policy. In terms of unblocking streaming services and use for torrenting, HMA has a slight edge due to its stronger performance in unblocking streaming platforms.
IVPN
- Unblocks streaming services: IVPN can unblock streaming services such as Netflix, Hulu, and Amazon Prime Video. This is because it has servers located in different countries, which allows you to connect to a server in the country where the streaming service is available.
- Fast speeds: IVPN has fast speeds, which is important for streaming video. This is because IVPN uses the WireGuard protocol, which is the latest and most efficient VPN protocol available.
- No buffering: IVPN does not cause buffering when streaming video. This is because it has a large network of servers that are located all over the world. This means that you can always find a server that is close to you, which can help to reduce the amount of time it takes for your data to travel between your device and the server.
- No throttling: IVPN does not throttle your bandwidth when streaming video. This means that you can always stream video at the highest possible quality.
- Easy to use: IVPN is easy to use, even for streaming. It has a simple and intuitive interface that makes it easy to connect to a server and start streaming.
- Allows P2P file sharing: IVPN allows P2P file sharing, which is the technology used for torrenting. This means that you can use IVPN to download and upload torrents without any restrictions.
- Fast speeds: IVPN has fast speeds, which is important for torrenting. This is because it uses the WireGuard protocol, which is the latest and most efficient VPN protocol available.
- No throttling: IVPN does not throttle your bandwidth when torrenting. This means that you can always download and upload torrents at the highest possible speeds.
- No logs: IVPN does not store any logs of your torrenting activity. This means that your privacy is protected, even if you are torrenting copyrighted material.
- Secure: IVPN uses strong encryption to protect your data when you are torrenting. This means that your data is safe prying eyes, even if your torrenting traffic is intercepted.
Hide My Ass
- Unblock geo-restricted content: HMA can unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: HMA has fast speeds, which is important for streaming. This means that you can watch your videos without buffering or lag.
- Multiple protocols: HMA supports multiple protocols, including OpenVPN, IPSec/IKEv2, and WireGuard. These protocols offer different levels of speed and security, so you can choose the one that best suits your needs.
- Near-zero latency: HMA has near-zero latency, which means that there is very little delay when you are streaming. This is important for streaming live events.
- Optimized servers: HMA has optimized servers for streaming. These servers are located close to popular streaming services, which can help to improve speeds and performance.
- Automatic server selection: HMA has an automatic server selection feature that will connect you to the fastest server available. This can be useful if you are not sure which server to choose.
- Unlimited bandwidth: HMA offers unlimited bandwidth for torrenting, so you can download as much as you want without worrying about throttling or data caps.
- No speed limits: HMA does not impose any speed limits on torrenting, so you can get the fastest possible speeds.
- P2P-optimized servers: HMA has a number of P2P-optimized servers that are specifically designed for torrenting. These servers offer the best speeds and performance for torrenting.
- Strict no-logs policy: HMA has a strict no-logs policy, which means that they do not store any data about your torrenting activity. This means that you can be confident that your privacy is protected.
- Kill switch: HMA has a kill switch that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from Hide My Ass (HMA) versus IVPN.
Winner is:
IVPN offers extensive support with a comprehensive FAQ, email support, and a live chat feature available during business hours. HMA, on the other hand, provides 24/7 live chat support, a detailed knowledge base, and email support. While both offer substantial customer assistance, IVPN's support is more comprehensive and personalized, thus making it the winner. The quality of customer support is crucial in a VPN service as it ensures prompt resolution of issues, enhancing user experience.
IVPN
- 24/7 live chat: IVPN offers 24/7 live chat support. This means that you can always get help a customer support representative, no matter what time of day it is.
- Email support: IVPN also offers email support. This is a good option if you have a question that you can't quickly answer with live chat.
- Knowledge base: IVPN has a comprehensive knowledge base that covers a wide range of topics. This is a good resource if you can't find the answer to your question in the live chat or email support.
- Forum: IVPN also has a forum where you can ask questions and get help other users. This is a good option if you want to get help people who have been using IVPN for a while.
- Social media: IVPN is also active on social media. You can contact them on Twitter, Facebook, and Reddit.
Hide My Ass
- 24/7 live chat support: This is the quickest way to get help HMA support. The representatives are knowledgeable and helpful, and they can usually resolve your issue in a few minutes.
- Email support: If you prefer to communicate by email, HMA support will get back to you within 24 hours.
- Knowledge base: The HMA knowledge base is a great resource for finding answers to common questions. The articles are well-written and easy to understand.
- Tutorials: The HMA tutorials can help you get started with the service, even if you're not a tech-savvy person.
- Refund policy: HMA offers a 30-day money-back guarantee. This means that you can try the service risk-free. If you're not satisfied with it, you can cancel your subscription and get a full refund.
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