ExpressVPN is one of the most popular and feature-packed VPNs on the market. It’s used by millions of users around the world. But it might not be for everyone. Here’s how to cancel ExpressVPN and get a full refund.
ExpressVPN is a VPN service I recommend but if you are unsatisfied with your purchase of ExpressVPN and want to get a full refund, here are all the steps you need to follow:
How To Cancel Your ExpressVPN Subscription
When signing up for ExpressVPN, you’re buying a recurring subscription that renews every year. So, before you ask for a refund, you should first cancel the renewal of your subscription.
Step 1: First, go to ExpressVPN’s website and click the My Account:
Step 2: Enter your username and password to log into your account:
Step 3: Now, you’ll see your account dashboard. Click the My Subscription link in the menu on the left.
Step 4: Click the Edit Subscription Settings link.
Step 5: Click the Turn off automatic renewal button.
You’ll be asked to confirm your cancellation. You might have to select Yes more than once.
How To Get a Refund From ExpressVPN
Note: If you bought your subscription from the iOS application, your subscription is managed by Apple App Store. They are the ones who can offer you a refund or cancel your subscription.
Follow the steps in the ‘How To Cancel Your iOS ExpressVPN Subscription’ section to learn how to do both.
Step 1: Log into your account if you are logged out.
Step 2: Click the Live Chat button on the bottom right:
Once you are connected with a customer support agent, ask them for a refund. They’ll ask you why you want a refund.
Be honest about why you don’t need it or just tell them that you don’t have a need for the VPN service.
They’ll ask if they can help change your mind and will try to help you troubleshoot. But if you are set on getting a refund, just refuse their offer.
They’ll give you a refund if it hasn’t been more than 30 days since you purchased your subscription.
The refund might be instant or take a couple of days to be processed. Remember, even after your refund is processed, it can take up to 10 working days for the money to reflect in your bank balance.
How To Cancel Your Android ExpressVPN Subscription
To cancel your Android subscription, you’ll need to log into the ExpressVPN website.
Because ExpressVPN can no longer be purchased from the Play Store, you’ll need to cancel it manually from your ExpressVPN website.
Just follow the cancellation instructions from the first section of this article.
After you cancel your subscription, you’ll need to follow the steps in the last section to get your refund.
How To Cancel Your iOS ExpressVPN Subscription
If you bought your ExpressVPN subscription from iOS, your subscription is managed by Apple App Store and not by ExpressVPN.
To cancel your subscription, follow these steps:
Step 1: Open your device’s Settings.
Step 2: You’ll see your profile at the top. Click on your name. This will take you to your Apple ID settings.
Step 3: Select Subscriptions from the list of options.
Step 4: Select your ExpressVPN subscription from the list of active subscriptions.
Step 5: Select the Cancel Subscription option.
This is it! Your subscription will now get cancelled.
Now, you can request a refund from Apple.
Step 1: First, visit Apple’s Report a Problem website.
Step 2: Log into your account to see all your subscriptions.
Step 3: Select your ExpressVPN subscription from the list.
Step 4: Click Report a Problem, and select the refund option.
In your report, mention ExpressVPN’s 30-day money-back guarantee. Although ExpressVPN has a 30-day policy, Apple usually only offers a refund within the first 15 days.
But you should still ask for a refund anyway even if it’s been more than 15 days.
Summary – How to Cancel ExpressVPN & Get a Full Refund?
ExpressVPN is legit and safe to use but if you aren’t happy with your ExpressVPN purchase, you can always get a refund if you bought it within the last 30 days. It’ll only take you a couple of minutes.
First, cancel your subscription from their website.
Then, ask them for a refund from their live chat support feature. If you want detailed instructions, just follow the steps at the start of this article.
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