When it comes to VPN services, Hotspot Shield and Norton Secure VPN are among the top contenders. In this comparison of Hotspot Shield vs Norton Secure VPN, we’ll delve into the strengths, weaknesses, and unique features of each, helping you make an informed choice for your internet security needs.
Overview
Dive into a comprehensive comparison between Hotspot Shield and Norton Secure VPN as we put the spotlight on their security features, privacy policies, and connection speed. Both VPNs are giants in the industry, but how do they stack up against each other when it comes to safeguarding your online presence? Read on as we dissect their strengths, weaknesses, and everything in-between to guide you in choosing the right VPN for your needs.
Hotspot Shield
Price: From $7.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: Hotspot Shield offers a 45-day money-back guarantee.
Official website: www.hotspotshield.com
Hotspot Shield is best for individuals who prioritize online security and privacy, as it provides secure, encrypted internet access and protection from potential cyber threats.
Norton Secure VPN
Price: From $29.99/year
Trustpilot Rating: 3.9 out of 5 stars
Refund Policy: Norton Secure VPN offers a 60-day money back guarantee.
Official website: www.norton.com/vpn
Norton Secure VPN is best for internet users who prioritize online privacy and security, especially when using public Wi-Fi networks.
Hotspot Shield has been a reliable companion in my online journeys, offering swift and secure connections powered by Hydra VPN protocol. The user interface is intuitive, making the setup and connection a breeze. It’s not just a VPN; it’s a reliable shield guarding my data from the prying eyes of the internet, wholeheartedly deserving a 5-star rating! – Henrik B.
Norton Secure VPN stands as a testimony to Norton’s commitment to online security. It offers a reliable and secure VPN service characterized by robust encryption and a no-logs policy. I’ve found it to be a guardian of my online privacy, holding a performance standard that screams 5 stars. – Lucia Alvarez
Hotspot Shield offers fast connection speeds and strong security, making it a reliable choice for many. However, the service could offer a more transparent approach to its logging policy to foster greater trust. A speedy and reliable service meriting a 4-star review. – Natalie Perez
Norton Secure VPN builds upon a legacy of security and privacy, presenting a reliable VPN solution. While it maintains a strong security posture, the user interface could be more intuitive. Standing tall in the VPN market, it rightfully claims a 4-star rating. – Satoshi
Pros & Cons
This chapter delves into the benefits and drawbacks of these two VPN solutions.
Winner is:
Hotspot Shield outshines Norton Secure VPN with its impressive speed, unlimited bandwidth, and ability to bypass geo-restrictions. While Norton offers more servers worldwide, its slower speed and inability to reliably unblock streaming services are major drawbacks. Norton's privacy practices have also been questioned, whereas Hotspot Shield has a clear no-logs policy. For these reasons, in the battle of Hotspot Shield vs Norton Secure VPN, Hotspot Shield emerges as the overall winner.
Hotspot Shield
Pros:
- Fast speeds: Hotspot Shield is known for its fast speeds. This is important for streaming videos, downloading files, and browsing the web without any lag or buffering.
- Unblocks geo-restricted content: Hotspot Shield can help you unblock websites and streaming services that are blocked in your region. This means you can watch your favorite shows and movies no matter where you are in the world.
- Military-grade encryption: Hotspot Shield uses a military-grade encryption to protect your data hackers and other malicious actors. This means you can be confident that your personal information is safe when you're using Hotspot Shield.
- Kill switch: The kill switch is a very important feature for any VPN. It will automatically disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- Split tunneling: Split tunneling is a useful feature that allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can be helpful if you want to use a VPN for some tasks but not others.
- Malware protection: Hotspot Shield can detect and block malicious websites and ads, helping to protect your device malware infections.
- DNS leak protection: DNS leak protection is another important feature for any VPN. It prevents your DNS queries leaking to your ISP, further protecting your privacy.
- Easy to use: Hotspot Shield is very easy to use. The app is available for Windows, macOS, iOS, and Android devices.
- Affordable: Hotspot Shield offers a variety of pricing plans to fit your budget. There is even a free plan that you can use to test out the service.
- Free trial: Hotspot Shield offers a free trial that you can use to test out the service before you commit to a paid plan.
Cons:
- Not as fast as some other VPNs: Hotspot Shield is known for its fast speeds, but it is not as fast as some other VPNs. This is because the VPN has a large number of users, which can sometimes slow down the network.
- Has been criticized for its privacy policies in the past: Hotspot Shield has been criticized for its privacy policies in the past. In 2018, the company was accused of collecting user data without their consent. However, Hotspot Shield has since updated its privacy policy and claims to no longer collect any user data.
- Some users have reported slow speeds with certain servers: Some users have reported slow speeds with certain Hotspot Shield servers. This is likely due to the fact that the servers are located in different parts of the world and may not be as well-optimized as others.
- Not as user-friendly as some other VPNs: Hotspot Shield is not as user-friendly as some other VPNs. The interface can be a bit confusing, and it can be difficult to find the settings that you need.
- Limited simultaneous connections: Hotspot Shield only allows up to five simultaneous connections per account. This means that if you have multiple devices that you want to use the VPN with, you may need to upgrade to a more expensive plan.
Norton Secure VPN
Pros:
- Secure: Norton Secure VPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: Norton Secure VPN is one of the fastest VPNs on the market.
- Easy to use: Norton Secure VPN is easy to set up and use, even for beginners.
- Affordable: Norton Secure VPN is very affordable, especially when bundled with other Norton products.
- Wide network of servers: Norton Secure VPN has a wide network of servers around the world, so you can always find a server that is close to you.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops, which helps to protect your privacy.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection, which can be useful for streaming or gaming.
Cons:
- Limited features: Norton Secure VPN does not have some of the advanced features that are available in other VPNs, such as port forwarding and double VPN.
- No P2P support: Norton Secure VPN does not allow P2P file sharing on iOS and macOS.
- Logging: Norton Secure VPN has been accused of logging user data in the past, although the company claims that it no longer does this.
Key Features
This section compares the overall features of Hotspot Shield vs Norton Secure VPN.
Hotspot Shield HQ and country of jurisdiction is United States, and Hotspot Shield supports Windows, Mac, iOS, Android, and also offers a Chrome browser extension.
Norton Secure VPN HQ and country of jurisdiction is United States, and Norton Secure VPN supports Windows, Mac, Android, and iOS.
Winner is:
Hotspot Shield and Norton Secure VPN both offer robust security and privacy. However, Hotspot Shield edges out with its ultra-fast speed, unlimited bandwidth, and ability to unblock global content. Norton Secure VPN, though solid, lacks in speed and compatibility with streaming services. Therefore, Hotspot Shield is the overall winner, providing a more comprehensive security and entertainment package.
Hotspot Shield
- Unblock geo-restricted content: Hotspot Shield can help you unblock websites and streaming services that are blocked in your region. This means you can watch your favorite shows and movies no matter where you are in the world.
- Protect your privacy: Hotspot Shield encrypts your internet traffic, making it impossible for anyone to track your online activity. This is important for protecting your privacy, especially when using public Wi-Fi.
- Keep your data safe: Hotspot Shield uses a military-grade encryption to protect your data hackers and other malicious actors. This means you can be confident that your personal information is safe when you're using Hotspot Shield.
- Fast speeds: Hotspot Shield is known for its fast speeds. This means you can stream videos, download files, and browse the web without any lag or buffering.
- Easy to use: Hotspot Shield is very easy to use. The app is available for Windows, macOS, iOS, and Android devices.
- Affordable: Hotspot Shield offers a variety of pricing plans to fit your budget. There is even a free plan that you can use to test out the service.
Norton Secure VPN
- Strong encryption: Norton Secure VPN uses 256-bit AES encryption to protect your data. This is the same level of encryption used by governments and banks to secure confidential data.
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Wide network of servers: Norton Secure VPN has a wide network of servers around the world, so you can always find a server that is close to you. This can help to improve your connection speed and performance.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Ad blocker: Norton Secure VPN includes an ad blocker that can help to block ads and trackers. This can improve your browsing experience and protect your privacy.
- Easy to use: Norton Secure VPN is easy to set up and use, even for beginners. The software is available for Windows, macOS, iOS, and Android devices.
- Affordable: Norton Secure VPN is very affordable, especially when bundled with other Norton products.
Security Features
This section looks at important security features of Hotspot Shield and Norton Secure VPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Hotspot Shield and Norton Secure VPN both offer robust security features. Hotspot Shield provides military-grade encryption, a kill switch, private DNS, and IP/DNS leak protection. It utilizes its proprietary Hydra protocol, offering faster speeds without compromising security. Additionally, Hotspot Shield has a strict no-logs policy. Norton Secure VPN, while offering IP/DNS leak protection, ad-blocking, and no-logging, lacks features like kill switch, split tunneling, and uses standard VPN protocols. It doesn't offer a private DNS, Onion over VPN, Obfuscated servers, or Double VPN. Therefore, in terms of security features, Hotspot Shield is the clear winner.
Hotspot Shield
- 256-bit AES encryption: Hotspot Shield uses 256-bit AES encryption, which is considered to be military-grade encryption. This means that your data is encrypted with a key that is 256 bits long, which is very difficult to crack.
- Kill switch: The kill switch is a feature that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can be helpful if you want to use a VPN for some tasks but not others.
- DNS leak protection: DNS leak protection prevents your DNS queries leaking to your ISP. This means that your ISP cannot track the websites that you visit.
- Malware protection: Hotspot Shield has a built-in malware protection feature that can help to protect your device malware infections.
- No logs policy: Hotspot Shield has a strict no-logs policy. This means that the company does not collect any data about your online activity.
- 256-bit AES encryption: This is the standard encryption for your data when using Hotspot Shield. It is considered to be military-grade encryption and is very difficult to crack.
- OpenVPN protocol: Hotspot Shield uses the OpenVPN protocol, which is considered to be one of the most secure VPN protocols.
- IKEv2/IPSec protocol: Hotspot Shield also supports the IKEv2/IPSec protocol, which is another secure VPN protocol.
- Double VPN: Hotspot Shield offers a double VPN feature that encrypts your traffic twice, making it even more secure.
- Obfuscated servers: Hotspot Shield offers obfuscated servers that can be used to bypass VPN blocking in countries with strict internet censorship.
Norton Secure VPN
- 256-bit AES encryption: Norton Secure VPN uses 256-bit AES encryption to protect your data. This is the same level of encryption used by governments and banks to secure confidential data.
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Ad blocker: Norton Secure VPN includes an ad blocker that can help to block ads and trackers. This can improve your browsing experience and protect your privacy.
- Secure DNS: Norton Secure VPN uses its own secure DNS servers to protect your privacy. This prevents your ISP seeing the websites you visit.
- Secure WiFi: Norton Secure VPN can help to protect your privacy when using public WiFi. This is because the VPN encrypts your traffic, making it difficult for hackers to steal your data.
- 256-bit AES encryption: Norton Secure VPN uses 256-bit AES encryption to protect your data. This is the same level of encryption used by governments and banks to secure confidential data.
- OpenVPN protocol: Norton Secure VPN uses the OpenVPN protocol, which is one of the most secure and reliable VPN protocols available.
- IPSec/IKEv2 protocol: Norton Secure VPN also supports the IPSec/IKEv2 protocol, which is another secure and reliable VPN protocol.
- DNS leak protection: Norton Secure VPN has DNS leak protection to prevent your real IP address leaking.
- WebRTC leak protection: Norton Secure VPN also has WebRTC leak protection to prevent your real IP address leaking.
Privacy Features
This section looks at the privacy features of Norton Secure VPN vs Hotspot Shield in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Hotspot Shield and Norton Secure VPN both offer robust privacy features. Hotspot Shield has a no-log policy, ensuring user data isn't stored or shared. Although Norton Secure VPN also has a no-log policy, it hasn't undergone independent auditing. Hotspot Shield supports private browsing and is based outside the Five Eyes jurisdiction. Norton Secure VPN is within the Five Eyes jurisdiction, potentially exposing user data to government agencies. Neither supports crypto payments. Considering these factors, Hotspot Shield offers superior privacy features.
Hotspot Shield
- No logs policy: Hotspot Shield has a strict no-logs policy. This means that the company does not collect any data about your online activity, including your IP address, browsing history, or traffic.
- Kill switch: The kill switch is a feature that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can be helpful if you want to use a VPN for some tasks but not others.
- DNS leak protection: DNS leak protection prevents your DNS queries leaking to your ISP. This means that your ISP cannot track the websites that you visit.
- Malware protection: Hotspot Shield has a built-in malware protection feature that can help to protect your device malware infections.
- Secure DNS: Hotspot Shield uses its own secure DNS servers to prevent DNS leaks.
- Double VPN: Hotspot Shield offers a double VPN feature that encrypts your traffic twice, making it even more secure.
- Obfuscated servers: Hotspot Shield offers obfuscated servers that can be used to bypass VPN blocking in countries with strict internet censorship.
- No IP logs: Hotspot Shield does not log your IP address, which is the unique identifier for your device on the internet. This means that Hotspot Shield cannot track your online activity or see what websites you visit.
- No browsing history: Hotspot Shield does not log your browsing history, which is a record of the websites that you have visited. This means that Hotspot Shield cannot track your online activity or see what websites you have visited.
- No traffic logs: Hotspot Shield does not log your traffic data, which is a record of the data that you send and receive over the internet. This means that Hotspot Shield cannot see what websites you visit or what files you download.
- No DNS logs: Hotspot Shield does not log your DNS queries, which are the requests that your device makes to a DNS server to resolve domain names into IP addresses. This means that Hotspot Shield cannot see what websites you visit.
- No session logs: Hotspot Shield does not log your session logs, which are records of the times that you connect to and disconnect the VPN. This means that Hotspot Shield cannot track how long you are using the VPN.
Norton Secure VPN
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Ad blocker: Norton Secure VPN includes an ad blocker that can help to block ads and trackers. This can improve your browsing experience and protect your privacy.
- Secure DNS: Norton Secure VPN uses its own secure DNS servers to protect your privacy. This prevents your ISP seeing the websites you visit.
- Secure WiFi: Norton Secure VPN can help to protect your privacy when using public WiFi. This is because the VPN encrypts your traffic, making it difficult for hackers to steal your data.
- No browsing history: Norton Secure VPN does not log your browsing history. This means that the company does not keep a record of the websites you visit.
- No traffic data: Norton Secure VPN does not log your traffic data. This means that the company does not keep a record of the data you send and receive over the VPN connection.
- No connection timestamps: Norton Secure VPN does not log your connection timestamps. This means that the company does not keep a record of when you connect to and disconnect the VPN.
Speed Features
This section explores the speed features of Hotspot Shield and Norton Secure VPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Hotspot Shield and Norton Secure VPN are both popular VPN options, but they have some significant differences in speed. Third-party speed tests suggest that Hotspot Shield generally offers faster download and upload speeds. It's also known for its server speed, particularly for streaming sites and torrenting. Norton Secure VPN, while reliable, often has slower speeds, which can impact streaming and torrenting. Although both VPNs have their merits, when considering speed alone, Hotspot Shield is the clear winner.
Hotspot Shield
- 3,200+ VPN servers in 70+ countries: Hotspot Shield has a large network of VPN servers, which means that you can connect to a server that is close to your location for the best possible speeds.
- P2P-optimized servers: Hotspot Shield has dedicated P2P-optimized servers that are designed for file sharing. This is important for users who want to download or upload large files without any throttling.
- Streaming-optimized servers: Hotspot Shield has dedicated streaming-optimized servers that are designed for streaming video and audio content. This is important for users who want to watch their favorite movies and shows without any buffering.
- Obfuscated servers: Hotspot Shield has obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries with strict internet censorship.
- Dedicated IP addresses: Hotspot Shield offers dedicated IP addresses for users who need a static IP address. This is important for users who want to use the VPN for gaming or for businesses that need a dedicated IP address for their website.
- Double VPN: Hotspot Shield offers a double VPN feature that encrypts your traffic twice, making it even more secure.
- Fast speeds: Hotspot Shield is known for its fast speeds. This is important for streaming videos, downloading files, and browsing the web without any lag or buffering.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can help to boost your speed since all your internet traffic doesn't go through a VPN tunnel.
- Servers in 80+ countries: Hotspot Shield has servers in over 80 countries, which means that you can connect to a server that is close to your location for the best possible speeds.
- Optimized for streaming: Hotspot Shield has optimized its servers for streaming, so you can watch your favorite movies and shows without any buffering.
- No speed caps: Hotspot Shield does not have any speed caps, so you can enjoy unlimited bandwidth and speeds.
Norton Secure VPN
- Number of servers: Norton Secure VPN has over 3,000 servers in over 70 countries. This gives you a wide range of servers to choose from, which can help you to find the fastest server available.
- Locations of servers: Norton Secure VPN has servers in most major countries around the world. This means that you should be able to find a server that is close to you, which can help to improve your connection speed.
- Types of servers: Norton Secure VPN offers a variety of server types, including:
- Standard servers: These are the most common type of server. They are designed for general use and offer a good balance of security and speed.
- High-speed servers: These servers are optimized for speed and are a good choice if you are streaming videos or downloading files.
- P2P servers: These servers are optimized for file sharing and are a good choice if you are using BitTorrent or other P2P file sharing applications.
- Dedicated IP servers: These servers are assigned to a single user and can be useful if you need to maintain a consistent IP address.
- Features of servers: Norton Secure VPN's servers offer a variety of features, including:
- 256-bit AES encryption: This is the same level of encryption used by governments and banks to secure confidential data.
- No-logs policy: Norton Secure VPN does not log your online activity. This means that your browsing history, traffic data, and connection timestamps are not stored by the company.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming or gaming, as it allows you to bypass the VPN for local traffic.
- Fast speeds: Norton Secure VPN is generally considered to be a fast VPN. In speed tests, it has been shown to be able to maintain speeds of around 80% of your regular internet speed. This means that you should still be able to stream videos, download files, and browse the web without any major slowdowns.
- Wide network of servers: Norton Secure VPN has a wide network of servers around the world. This means that you should be able to find a server that is close to you, which can help to improve your connection speed.
- Multiple protocols: Norton Secure VPN supports multiple VPN protocols, including OpenVPN, IPSec/IKEv2, and L2TP/IPSec. This gives you the flexibility to choose the protocol that works best for you.
- Automatic server selection: Norton Secure VPN has an automatic server selection feature that can help you to connect to the fastest server available.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Hotspot Shield versus Norton Secure VPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Hotspot Shield and Norton Secure VPN both have their strengths and weaknesses. While Hotspot Shield is known for its speed and ability to unblock streaming services like Netflix, it doesn't support torrenting. On the other hand, Norton Secure VPN offers secure torrenting but struggles to unblock some streaming services. Both offer strong encryption and privacy features. However, considering the needs of both streaming and torrenting, Hotspot Shield falls slightly short due to its lack of support for torrenting, making Norton Secure VPN the winner in this comparison.
Hotspot Shield
- Streaming-optimized servers: Hotspot Shield has dedicated streaming-optimized servers that are designed for streaming video and audio content. This is important for users who want to watch their favorite movies and shows without any buffering.
- Unblocks geo-restricted content: Hotspot Shield can help you unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: Hotspot Shield is known for its fast speeds, which is important for streaming videos and audio without any lag or buffering.
- No bandwidth caps: Hotspot Shield does not have any bandwidth caps, so you can enjoy unlimited streaming without worrying about your data usage.
- Easy to use: Hotspot Shield is very easy to use, and the app is available for Windows, macOS, iOS, and Android devices.
- Supports P2P traffic: Hotspot Shield supports P2P traffic, which is the type of traffic used for file sharing. This means that you can use the VPN to download and upload torrents without any problems.
- Fast speeds: Hotspot Shield is known for its fast speeds, which is important for torrenting. This is because the VPN does not throttle P2P traffic, so you can get the most out of your bandwidth.
- No bandwidth caps: Hotspot Shield does not have any bandwidth caps, so you can torrent as much as you want without worrying about your data usage.
- Secure and private: Hotspot Shield uses strong encryption to protect your data, so you can be confident that your torrenting activity is secure and private.
- Easy to use: Hotspot Shield is very easy to use, and the app is available for Windows, macOS, iOS, and Android devices. This makes it a good option for users who are not familiar with VPNs or who do not want to spend a lot of time configuring their VPN settings.
Norton Secure VPN
- P2P servers: Norton Secure VPN has dedicated P2P servers that are optimized for file sharing. This means that you should be able to get faster speeds and better performance when using BitTorrent or other P2P file sharing applications.
- No bandwidth limits: Norton Secure VPN does not have any bandwidth limits, so you can download as much as you want without worrying about throttling or overage charges.
- No IP leaks: Norton Secure VPN has a strict no-logs policy and does not keep any records of your online activity, including your torrenting traffic. This means that your privacy is protected, even if you are using P2P file sharing.
- Kill switch: Norton Secure VPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This helps to protect your privacy in the event of a connection failure.
- Unblocks geo-restricted content: Norton Secure VPN can help you to unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This is because the VPN masks your IP address, making it appear as if you are connecting a different location.
- Fast speeds: Norton Secure VPN offers good speeds for streaming, so you should be able to watch videos without any buffering or lag.
- No bandwidth limits: Norton Secure VPN does not have any bandwidth limits, so you can stream as much as you want without worrying about throttling or overage charges.
- No IP leaks: Norton Secure VPN has a strict no-logs policy and does not keep any records of your online activity, including your streaming traffic. This means that your privacy is protected, even if you are streaming content.
- Split tunneling: Norton Secure VPN allows you to choose which apps and websites use the VPN connection. This can be useful for streaming, as it allows you to bypass the VPN for local traffic.
Support Features
This section looks at what kind of customer support you can expect from Norton Secure VPN versus Hotspot Shield.
Winner is:
Hotspot Shield and Norton Secure VPN both offer customer support, but the level and quality of support are different. Hotspot Shield provides 24/7 live chat support, extensive FAQs, and email support, making it superior for immediate assistance. Norton Secure VPN, on the other hand, offers phone and live chat support, but it's not available round the clock. It also provides a knowledge base for self-help. Given these points, Hotspot Shield wins for its comprehensive, readily available support.
Hotspot Shield
- 24/7 live chat: Hotspot Shield offers 24/7 live chat support, which is available in English, Spanish, French, German, and Portuguese. This means that you can always get help a customer support representative, no matter what time it is.
- Email support: Hotspot Shield also offers email support, which is available in all languages. This is a good option if you do not want to wait in a live chat queue.
- Knowledge base: Hotspot Shield has a comprehensive knowledge base that covers a wide range of topics, such as how to install and use the VPN, troubleshooting tips, and frequently asked questions. This is a good option if you can find the answer to your question on your own.
- Social media support: Hotspot Shield also offers support on social media, such as Twitter and Facebook. This is a good option if you want to get help a customer support representative quickly.
Norton Secure VPN
- 24/7 live chat: Norton Secure VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: Norton Secure VPN also offers email support. This is a good option if you have a question that is not urgent.
- Knowledge base: Norton Secure VPN also has a knowledge base. This is a good place to find answers to common questions.
- Social media: Norton Secure VPN is also active on social media. You can contact them on Twitter or Facebook if you have a question.
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