In the vast VPN landscape, Hotspot Shield and Malwarebytes VPN are noteworthy contenders. This article aims to provide an in-depth comparison of Hotspot Shield vs Malwarebytes VPN, focusing on their key features, efficiencies, and potential drawbacks. Choosing between these two reliable VPN providers can be tough, as both have unique strengths that may cater to specific user needs.
Overview
Delve into our comprehensive comparison of Hotspot Shield and Malwarebytes VPN, two heavy hitters in the realm of online security. We’ll dissect their privacy policies, scrutinize their speed, and unravel their security features, providing you with the necessary insights to make an informed choice. Whether you’re a digital nomad, privacy enthusiast, or simply a casual browser, you’ll discover which VPN best suits your internet needs. Let’s dive in and uncover the best in security, privacy, and speed.
Hotspot Shield
Price: From $7.99/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: Hotspot Shield offers a 45-day money-back guarantee.
Official website: www.hotspotshield.com
Hotspot Shield is best for individuals who prioritize online security and privacy, as it provides secure, encrypted internet access and protection from potential cyber threats.
Malwarebytes VPN
Price: From $5/month
Trustpilot Rating: 4.4 out of 5 stars
Refund Policy: Malwarebytes VPN offers a 60-day money back guarantee.
Official website: www.malwarebytes.com/vpn
Malwarebytes VPN is best for individuals and businesses who prioritize secure and private internet browsing, with a need for protection from cyber threats.
Hotspot Shield has been a reliable companion in my online journeys, offering swift and secure connections powered by Hydra VPN protocol. The user interface is intuitive, making the setup and connection a breeze. It’s not just a VPN; it’s a reliable shield guarding my data from the prying eyes of the internet, wholeheartedly deserving a 5-star rating! – Henrik B.
Malwarebytes VPN brings to the table a rich pedigree of cybersecurity expertise. The VPN service offers fast and secure connections, fostering a safe and unrestricted internet experience. Its commitment to user privacy and security is evident in its no-logs policy, proving itself to be a 5-star service in my book. – Chloe Smith
Hotspot Shield offers fast connection speeds and strong security, making it a reliable choice for many. However, the service could offer a more transparent approach to its logging policy to foster greater trust. A speedy and reliable service meriting a 4-star review. – Natalie Perez
Malwarebytes VPN offers a straightforward, secure solution to the market. While the service is reliable, it could expand its feature set to compete better with top-tier VPNs. A solid foundation ensures it garners a respectable 4-star rating. – Alina
Pros & Cons
This part examines the strengths and weaknesses of these two VPN services.
Winner is:
Hotspot Shield offers faster speeds, more servers globally and the ability to bypass geo-restrictions, making it ideal for streaming. It also has military-grade encryption for enhanced security. Malwarebytes VPN, while reliable, lacks these advanced features and has fewer servers. However, its simplicity can be appealing to beginners. Considering speed, security, and global coverage, Hotspot Shield is the clear victor in this comparison. It simply provides more value for your VPN needs.
Hotspot Shield
Pros:
- Fast speeds: Hotspot Shield is known for its fast speeds. This is important for streaming videos, downloading files, and browsing the web without any lag or buffering.
- Unblocks geo-restricted content: Hotspot Shield can help you unblock websites and streaming services that are blocked in your region. This means you can watch your favorite shows and movies no matter where you are in the world.
- Military-grade encryption: Hotspot Shield uses a military-grade encryption to protect your data hackers and other malicious actors. This means you can be confident that your personal information is safe when you're using Hotspot Shield.
- Kill switch: The kill switch is a very important feature for any VPN. It will automatically disconnect your internet connection if the VPN connection drops, preventing your real IP address being exposed.
- Split tunneling: Split tunneling is a useful feature that allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can be helpful if you want to use a VPN for some tasks but not others.
- Malware protection: Hotspot Shield can detect and block malicious websites and ads, helping to protect your device malware infections.
- DNS leak protection: DNS leak protection is another important feature for any VPN. It prevents your DNS queries leaking to your ISP, further protecting your privacy.
- Easy to use: Hotspot Shield is very easy to use. The app is available for Windows, macOS, iOS, and Android devices.
- Affordable: Hotspot Shield offers a variety of pricing plans to fit your budget. There is even a free plan that you can use to test out the service.
- Free trial: Hotspot Shield offers a free trial that you can use to test out the service before you commit to a paid plan.
Cons:
- Not as fast as some other VPNs: Hotspot Shield is known for its fast speeds, but it is not as fast as some other VPNs. This is because the VPN has a large number of users, which can sometimes slow down the network.
- Has been criticized for its privacy policies in the past: Hotspot Shield has been criticized for its privacy policies in the past. In 2018, the company was accused of collecting user data without their consent. However, Hotspot Shield has since updated its privacy policy and claims to no longer collect any user data.
- Some users have reported slow speeds with certain servers: Some users have reported slow speeds with certain Hotspot Shield servers. This is likely due to the fact that the servers are located in different parts of the world and may not be as well-optimized as others.
- Not as user-friendly as some other VPNs: Hotspot Shield is not as user-friendly as some other VPNs. The interface can be a bit confusing, and it can be difficult to find the settings that you need.
- Limited simultaneous connections: Hotspot Shield only allows up to five simultaneous connections per account. This means that if you have multiple devices that you want to use the VPN with, you may need to upgrade to a more expensive plan.
Malwarebytes VPN
Pros:
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: Malwarebytes VPN has a simple and easy-to-use interface. You can connect to a server with just a few clicks.
- Secure: Malwarebytes VPN uses strong encryption to protect your data. This means that your traffic is safe hackers and other third parties.
Cons:
- Limited features: Malwarebytes VPN does not offer as many features as some other VPNs. For example, it does not have a kill switch or split tunneling.
- Limited server network: Malwarebytes VPN has a relatively small server network. This means that you may not always be able to connect to the server you want.
- Pricey: Malwarebytes VPN is more expensive than some other VPNs.
- Annual subscriptions only: Malwarebytes VPN only offers annual subscriptions. This can be a con for some users who prefer monthly subscriptions.
Key Features
This section compares the overall features of Hotspot Shield vs Malwarebytes VPN.
Hotspot Shield HQ and country of jurisdiction is United States, and Hotspot Shield supports Windows, Mac, iOS, Android, and also offers a Chrome browser extension.
Malwarebytes VPN HQ and country of jurisdiction is United States, and Malwarebytes VPN supports Windows and Mac.
Winner is:
Hotspot Shield stands out for its impressive speed, user-friendly interface, and ability to bypass geo-blocks. Malwarebytes VPN, while robust in security, lacks in features like streaming support. Both provide solid privacy, but Hotspot Shield's overall functionality gives it an edge. So, for a balanced blend of speed, security, and convenience, Hotspot Shield takes the crown.
Hotspot Shield
- Unblock geo-restricted content: Hotspot Shield can help you unblock websites and streaming services that are blocked in your region. This means you can watch your favorite shows and movies no matter where you are in the world.
- Protect your privacy: Hotspot Shield encrypts your internet traffic, making it impossible for anyone to track your online activity. This is important for protecting your privacy, especially when using public Wi-Fi.
- Keep your data safe: Hotspot Shield uses a military-grade encryption to protect your data hackers and other malicious actors. This means you can be confident that your personal information is safe when you're using Hotspot Shield.
- Fast speeds: Hotspot Shield is known for its fast speeds. This means you can stream videos, download files, and browse the web without any lag or buffering.
- Easy to use: Hotspot Shield is very easy to use. The app is available for Windows, macOS, iOS, and Android devices.
- Affordable: Hotspot Shield offers a variety of pricing plans to fit your budget. There is even a free plan that you can use to test out the service.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: Malwarebytes VPN has a simple and easy-to-use interface. You can connect to a server with just a few clicks.
- Secure: Malwarebytes VPN uses strong encryption to protect your data. This means that your traffic is safe hackers and other third parties.
Security Features
This section looks at important security features of Hotspot Shield and Malwarebytes VPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Hotspot Shield offers military-grade encryption, IP/DNS leak protection, and a no-logging policy. It supports multiple VPN protocols, including its proprietary Hydra protocol. Features like adblocking, split tunnelling, and a kill switch add to its robust security. Malwarebytes VPN, on the other hand, uses WireGuard protocol, has a no-logging policy, but lacks features like ad blocking, split tunnelling and Onion over VPN. It also doesn’t offer obfuscated servers or double VPN. While both provide good security, Hotspot Shield's broader range of features makes it the clear winner.
Hotspot Shield
- 256-bit AES encryption: Hotspot Shield uses 256-bit AES encryption, which is considered to be military-grade encryption. This means that your data is encrypted with a key that is 256 bits long, which is very difficult to crack.
- Kill switch: The kill switch is a feature that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can be helpful if you want to use a VPN for some tasks but not others.
- DNS leak protection: DNS leak protection prevents your DNS queries leaking to your ISP. This means that your ISP cannot track the websites that you visit.
- Malware protection: Hotspot Shield has a built-in malware protection feature that can help to protect your device malware infections.
- No logs policy: Hotspot Shield has a strict no-logs policy. This means that the company does not collect any data about your online activity.
- 256-bit AES encryption: This is the standard encryption for your data when using Hotspot Shield. It is considered to be military-grade encryption and is very difficult to crack.
- OpenVPN protocol: Hotspot Shield uses the OpenVPN protocol, which is considered to be one of the most secure VPN protocols.
- IKEv2/IPSec protocol: Hotspot Shield also supports the IKEv2/IPSec protocol, which is another secure VPN protocol.
- Double VPN: Hotspot Shield offers a double VPN feature that encrypts your traffic twice, making it even more secure.
- Obfuscated servers: Hotspot Shield offers obfuscated servers that can be used to bypass VPN blocking in countries with strict internet censorship.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Strong encryption: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more secure protocol than OpenVPN. WireGuard is also known for its speed, which is important for streaming and gaming.
- Kill switch: The kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- DNS leak protection: DNS leak protection prevents your DNS requests being exposed to your ISP or other third parties. This can help to protect your privacy and security.
- Split tunneling: Split tunneling allows you to choose which apps or websites use the VPN and which ones do not. This can be useful if you want to use a VPN for some activities, but not for others.
- Multihop: Multihop allows you to connect to multiple VPN servers in a row, which can add an extra layer of security. This is especially useful if you are concerned about being tracked by your ISP or other third parties.
- AES-256 encryption: Malwarebytes VPN uses the Advanced Encryption Standard (AES) with a 256-bit key. This is the same encryption standard that is used by banks and governments to protect their sensitive data.
- WireGuard protocol: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more secure protocol than OpenVPN. WireGuard is also known for its speed, which is important for streaming and gaming.
- Kill switch: The kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- DNS leak protection: DNS leak protection prevents your DNS requests being exposed to your ISP or other third parties. This can help to protect your privacy and security.
Privacy Features
This section looks at the privacy features of Malwarebytes VPN vs Hotspot Shield in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Hotspot Shield and Malwarebytes VPN both offer robust privacy features. Hotspot Shield boasts an impressive no-log policy, independent security audit, private browsing, and its headquarters are outside the Five Eyes jurisdiction. However, it does not support crypto payments. Malwarebytes VPN also offers a no-log policy, private browsing, and supports crypto payments but doesn't undergo independent audits or have an advantageous HQ data jurisdiction. Despite the close competition, Hotspot Shield edges ahead due to its broader set of privacy protections, making it the winner in this comparison.
Hotspot Shield
- No logs policy: Hotspot Shield has a strict no-logs policy. This means that the company does not collect any data about your online activity, including your IP address, browsing history, or traffic.
- Kill switch: The kill switch is a feature that will automatically disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed if the VPN connection fails.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can be helpful if you want to use a VPN for some tasks but not others.
- DNS leak protection: DNS leak protection prevents your DNS queries leaking to your ISP. This means that your ISP cannot track the websites that you visit.
- Malware protection: Hotspot Shield has a built-in malware protection feature that can help to protect your device malware infections.
- Secure DNS: Hotspot Shield uses its own secure DNS servers to prevent DNS leaks.
- Double VPN: Hotspot Shield offers a double VPN feature that encrypts your traffic twice, making it even more secure.
- Obfuscated servers: Hotspot Shield offers obfuscated servers that can be used to bypass VPN blocking in countries with strict internet censorship.
- No IP logs: Hotspot Shield does not log your IP address, which is the unique identifier for your device on the internet. This means that Hotspot Shield cannot track your online activity or see what websites you visit.
- No browsing history: Hotspot Shield does not log your browsing history, which is a record of the websites that you have visited. This means that Hotspot Shield cannot track your online activity or see what websites you have visited.
- No traffic logs: Hotspot Shield does not log your traffic data, which is a record of the data that you send and receive over the internet. This means that Hotspot Shield cannot see what websites you visit or what files you download.
- No DNS logs: Hotspot Shield does not log your DNS queries, which are the requests that your device makes to a DNS server to resolve domain names into IP addresses. This means that Hotspot Shield cannot see what websites you visit.
- No session logs: Hotspot Shield does not log your session logs, which are records of the times that you connect to and disconnect the VPN. This means that Hotspot Shield cannot track how long you are using the VPN.
Malwarebytes VPN
- No logs: Malwarebytes VPN does not keep logs of your IP address, traffic, or browsing history. This means that your online activity is completely private.
- Zero-knowledge DNS: Malwarebytes VPN uses zero-knowledge DNS, which means that your DNS requests are not stored by the VPN provider. This helps to protect your privacy and security.
- Automatic kill switch: The automatic kill switch prevents your traffic leaking if the VPN connection drops. This is important to protect your privacy if you are connected to a public Wi-Fi network.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked.
- No IP address logs: Malwarebytes VPN does not keep logs of your IP address. This means that the VPN provider cannot see what websites you are visiting or what data you are sending and receiving.
- No traffic logs: Malwarebytes VPN does not keep logs of your traffic. This means that the VPN provider cannot see what websites you are visiting or what data you are sending and receiving.
- No DNS logs: Malwarebytes VPN does not keep logs of your DNS requests. This means that the VPN provider cannot see the websites that you are visiting.
- No connection logs: Malwarebytes VPN does not keep logs of your connection history. This means that the VPN provider cannot see when you connected to the VPN or which servers you connected to.
- No payment logs: Malwarebytes VPN does not keep logs of your payment information. This means that the VPN provider cannot see how you paid for the service.
Speed Features
This section explores the speed features of Hotspot Shield and Malwarebytes VPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Hotspot Shield and Malwarebytes VPN both offer reliable speed features. Third-party speed tests reveal Hotspot Shield has impressive download and upload speeds, often surpassing those of Malwarebytes VPN. Server speed is equally impressive on Hotspot Shield, making it ideal for streaming and torrenting. While Malwarebytes VPN offers decent speed, it falls behind when accessing some streaming sites and during peak times. Hence, in a head-to-head comparison for speed features, Hotspot Shield emerges as the clear winner due to its consistent and superior performance.
Hotspot Shield
- 3,200+ VPN servers in 70+ countries: Hotspot Shield has a large network of VPN servers, which means that you can connect to a server that is close to your location for the best possible speeds.
- P2P-optimized servers: Hotspot Shield has dedicated P2P-optimized servers that are designed for file sharing. This is important for users who want to download or upload large files without any throttling.
- Streaming-optimized servers: Hotspot Shield has dedicated streaming-optimized servers that are designed for streaming video and audio content. This is important for users who want to watch their favorite movies and shows without any buffering.
- Obfuscated servers: Hotspot Shield has obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries with strict internet censorship.
- Dedicated IP addresses: Hotspot Shield offers dedicated IP addresses for users who need a static IP address. This is important for users who want to use the VPN for gaming or for businesses that need a dedicated IP address for their website.
- Double VPN: Hotspot Shield offers a double VPN feature that encrypts your traffic twice, making it even more secure.
- Fast speeds: Hotspot Shield is known for its fast speeds. This is important for streaming videos, downloading files, and browsing the web without any lag or buffering.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which ones will use your regular internet connection. This can help to boost your speed since all your internet traffic doesn't go through a VPN tunnel.
- Servers in 80+ countries: Hotspot Shield has servers in over 80 countries, which means that you can connect to a server that is close to your location for the best possible speeds.
- Optimized for streaming: Hotspot Shield has optimized its servers for streaming, so you can watch your favorite movies and shows without any buffering.
- No speed caps: Hotspot Shield does not have any speed caps, so you can enjoy unlimited bandwidth and speeds.
Malwarebytes VPN
- 500+ servers in 40+ countries: Malwarebytes VPN has a large network of servers located in over 40 countries. This means that you can connect to a server that is close to you, which can help to improve your speeds.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked.
- P2P servers: Malwarebytes VPN offers P2P servers that are optimized for file sharing. This can be useful if you want to download or upload large files using a VPN.
- Dedicated IP addresses: Malwarebytes VPN offers dedicated IP addresses that can be useful for businesses or individuals who need a consistent IP address.
- Port forwarding: Malwarebytes VPN offers port forwarding that can be useful for gaming or streaming.
- WireGuard protocol: Malwarebytes VPN uses the WireGuard protocol, which is a newer and more efficient protocol than OpenVPN. This can help to improve your VPN speeds.
- Multihop: Malwarebytes VPN offers multihop, which allows you to connect to multiple VPN servers in a row. This can help to improve your privacy and security, but it can also slow down your speeds.
- Nearest server: Malwarebytes VPN allows you to connect to the nearest server, which can help to improve your speeds.
- Automatic connection: Malwarebytes VPN can automatically connect to the fastest server, which can help to improve your speeds.
- No speed throttling: Malwarebytes VPN does not throttle your speeds, which means that you can get the fastest possible speeds.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Hotspot Shield versus Malwarebytes VPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Hotspot Shield has an edge in unblocking streaming services like Netflix, Hulu, and BBC iPlayer, while Malwarebytes VPN stumbles in this area. Hotspot Shield also supports P2P torrenting across all its servers, whereas Malwarebytes VPN lacks explicit support for torrenting. Both offer strong security, but when it comes to unblocking streaming services and torrenting, Hotspot Shield emerges as the clear winner.
Hotspot Shield
- Streaming-optimized servers: Hotspot Shield has dedicated streaming-optimized servers that are designed for streaming video and audio content. This is important for users who want to watch their favorite movies and shows without any buffering.
- Unblocks geo-restricted content: Hotspot Shield can help you unblock geo-restricted content, such as Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: Hotspot Shield is known for its fast speeds, which is important for streaming videos and audio without any lag or buffering.
- No bandwidth caps: Hotspot Shield does not have any bandwidth caps, so you can enjoy unlimited streaming without worrying about your data usage.
- Easy to use: Hotspot Shield is very easy to use, and the app is available for Windows, macOS, iOS, and Android devices.
- Supports P2P traffic: Hotspot Shield supports P2P traffic, which is the type of traffic used for file sharing. This means that you can use the VPN to download and upload torrents without any problems.
- Fast speeds: Hotspot Shield is known for its fast speeds, which is important for torrenting. This is because the VPN does not throttle P2P traffic, so you can get the most out of your bandwidth.
- No bandwidth caps: Hotspot Shield does not have any bandwidth caps, so you can torrent as much as you want without worrying about your data usage.
- Secure and private: Hotspot Shield uses strong encryption to protect your data, so you can be confident that your torrenting activity is secure and private.
- Easy to use: Hotspot Shield is very easy to use, and the app is available for Windows, macOS, iOS, and Android devices. This makes it a good option for users who are not familiar with VPNs or who do not want to spend a lot of time configuring their VPN settings.
Malwarebytes VPN
- Unblocks streaming services: Malwarebytes VPN can unblock streaming services like Netflix, Hulu, and Amazon Prime Video. This means that you can watch your favorite shows and movies no matter where you are in the world.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers.
- No throttling: Malwarebytes VPN does not throttle your speeds, which means that you can get the fastest possible speeds when streaming.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security when streaming.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked when streaming.
- Supports P2P traffic: Malwarebytes VPN supports P2P traffic, which means that you can use it to download and upload torrents.
- No logs: Malwarebytes VPN does not keep logs of your P2P activity, which means that your ISP or other third parties cannot see what you are downloading or uploading.
- Fast speeds: Malwarebytes VPN uses the WireGuard protocol, which is known for its speed and security. In our tests, we found that Malwarebytes VPN was able to maintain fast speeds even when connected to distant servers for torrenting.
- Secure tunneling: Malwarebytes VPN uses secure tunneling to encrypt your traffic before it is sent over the internet. This helps to protect your privacy and security when torrenting.
- Obfuscated servers: Malwarebytes VPN offers obfuscated servers that can help to hide your VPN usage your ISP or other third parties. This can be useful if you are concerned about being tracked or blocked when torrenting.
Support Features
This section looks at what kind of customer support you can expect from Malwarebytes VPN versus Hotspot Shield.
Winner is:
Customer support is a crucial feature in a VPN service as it ensures timely responses to technical issues and queries. Hotspot Shield stands out with its 24/7 live chat support, comprehensive knowledge base, FAQs, and email support. Malwarebytes VPN, however, lacks live chat and mainly relies on email and online resources. Hence, Hotspot Shield, with its more responsive and comprehensive customer support, is the clear winner in this aspect.
Hotspot Shield
- 24/7 live chat: Hotspot Shield offers 24/7 live chat support, which is available in English, Spanish, French, German, and Portuguese. This means that you can always get help a customer support representative, no matter what time it is.
- Email support: Hotspot Shield also offers email support, which is available in all languages. This is a good option if you do not want to wait in a live chat queue.
- Knowledge base: Hotspot Shield has a comprehensive knowledge base that covers a wide range of topics, such as how to install and use the VPN, troubleshooting tips, and frequently asked questions. This is a good option if you can find the answer to your question on your own.
- Social media support: Hotspot Shield also offers support on social media, such as Twitter and Facebook. This is a good option if you want to get help a customer support representative quickly.
Malwarebytes VPN
- 24/7 live chat: Malwarebytes VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
- Email support: Malwarebytes VPN also offers email support. You can send an email to customer support and they will get back to you as soon as possible.
- Knowledge base: Malwarebytes VPN has a knowledge base that contains articles on a variety of topics related to the VPN. This can be a helpful resource if you are having trouble with the VPN or if you have a question that you don't know how to answer.
- Social media: Malwarebytes VPN is also active on social media. You can contact customer support through Twitter or Facebook.
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