In this article, we’ll be diving deep into the world of Virtual Private Networks (VPNs), specifically focusing on ExpressVPN vs TunnelBear. Both are well-regarded services in the industry, offering unique features and strengths. Deciding between ExpressVPN and TunnelBear can be tricky, but we’re here to help you make an informed decision.
Overview
Dive into a detailed comparison between ExpressVPN and TunnelBear, two leading VPNs vying for your trust. We’ll dissect their security protocols, privacy policies, and speed claims to help you make an informed decision. From encryption strength to no-logging promises, and from server speeds to geo-block bypassing capabilities, no stone is left unturned. Whether you’re a privacy enthusiast or a casual browser, this analysis will illuminate which VPN best suits your needs.
ExpressVPN
Price: From $6.67/month
Trustpilot Rating: 4.7 out of 5 stars
Refund Policy: ExpressVPN offers a 30-day money-back guarantee.
Official website: www.expressvpn.com
ExpressVPN is best for internet users who value online privacy and seek a fast, secure, and easy-to-use VPN solution.
TunnelBear
Price: From $3.33/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: TunnelBear offers a refund within 30 days of payment on case-by-case basis.
Official website: www.tunnelbear.com
TunnelBear is best for internet users who value privacy and want a simple, user-friendly way to secure their web browsing on both desktop and mobile devices.
ExpressVPN stands as a beacon of excellence in the VPN market, boasting a vast server network that guarantees high-speed connections globally. Their commitment to user privacy is unrivaled, offering powerful encryption and a proven no-logs policy. The user-friendly app is a gateway to a secure and unrestricted internet experience. From seamless streaming to safe browsing, it has stood tall fulfilling all my needs. Without a doubt, ExpressVPN commands a well-deserved 5-star rating! – Emily Johnson
TunnelBear offers a VPN service characterized by both fun and functionality. Its user-friendly app, adorned with bear-themed animations, makes the security process delightful. Beyond the playful exterior lies a robust VPN service that offers strong encryption and a no-logs policy, striking a perfect balance between fun and security, and deserving a joyful 5-star rating. – Sunil K.
ExpressVPN promises and delivers high-speed connections coupled with robust security features. The user interface is intuitive, making it a breeze to connect to the best available server. However, the service comes at a premium price point, which might deter potential users. Overall, a premium service deserving a 4-star rating. – Amelia
TunnelBear brings a playful and intuitive approach to VPN services, offering robust security coupled with an easy-to-use interface. While well-executed, the server network could be more extensive. Capturing users with its bear-themed approach, it is deserving of a 4-star rating. – Gabriel Ferreira
Pros & Cons
This segment analyzes the strong and weak points of these two Virtual Private Networks.
Winner is:
ExpressVPN excels with robust security, broad server coverage, and excellent speed, but it's more expensive than TunnelBear. TunnelBear is user-friendly and affordable, but it falls short in terms of server locations and speed. While TunnelBear is a good choice for beginners, ExpressVPN offers better overall value with its top-notch security and superior features. So, despite the higher price tag, ExpressVPN wins the battle for its comprehensive offerings.
ExpressVPN
Pros:
- Speed: ExpressVPN is one of the fastest VPNs on the market. In our tests, we saw download speeds of up to 85 Mbps, which is more than enough for streaming HD video or downloading large files.
- Security: ExpressVPN uses strong security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Server network: ExpressVPN has a large network of servers in over 94 countries. This means that you can always find a server that is close to you, which will help to improve your connection speeds.
- Devices and operating systems: ExpressVPN supports a wide range of devices and operating systems. You can use it on your computer, smartphone, tablet, or router.
- Ease of use: ExpressVPN is very easy to use. The interface is simple and straightforward, and there are plenty of guides and tutorials available if you need help.
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored.
- Money-back guarantee: ExpressVPN offers a 30-day money-back guarantee. This means that you can try it out risk-free. If you are not satisfied, you can cancel your subscription and get a full refund.
Cons:
- Can be expensive: ExpressVPN is more expensive than some other VPNs. However, it offers a number of features that are not available with other VPNs, such as its large network of servers and its strong security features.
- Some users have reported occasional connection issues: Some users have reported occasional connection issues with ExpressVPN. However, these issues are usually resolved quickly. If you are experiencing connection issues, you can contact ExpressVPN's customer support for help.
- Not as many features as some other VPNs: ExpressVPN does not offer as many features as some other VPNs, such as split tunneling and port forwarding. However, it still offers a good range of features, including 256-bit encryption, a kill switch, and DNS leak protection.
TunnelBear
Pros:
- Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
- Secure: TunnelBear uses strong encryption to protect your data and privacy.
- Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
- Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
- Has a no-logs policy: TunnelBear does not collect any logs of your online activity.
- Has a kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
Cons:
- Speed: TunnelBear's speeds are not the fastest, and you may experience some lag when using it.
- Not available in all countries: TunnelBear is not available in all countries, so you may not be able to use it if you are traveling.
- Doesn't have a lot of features: TunnelBear does not have as many features as some other VPNs, such as split tunneling and port forwarding.
Key Features
This section compares the overall features of ExpressVPN vs TunnelBear.
ExpressVPN HQ and country of jurisdiction is British Virgin Islands, and ExpressVPN supports Windows, Mac, Linux, Android, iOS, routers, and certain smart TVs and gaming consoles.
TunnelBear HQ and country of jurisdiction is Canada, and TunnelBear supports Windows, Mac, Android, and iOS. It also offers browser extensions for Chrome, Firefox, and Opera.
Winner is:
ExpressVPN stands out with superior features like faster speeds, more server locations, and excellent 24/7 customer support. Although TunnelBear offers a user-friendly interface and robust security, it falls short in areas like streaming capabilities and server selection. For comprehensive security, privacy, and functionality, ExpressVPN takes the crown as the overall winner.
ExpressVPN
- Fast speeds: ExpressVPN is one of the fastest VPNs on the market. In our tests, we saw download speeds of up to 85 Mbps, which is more than enough for streaming HD video or downloading large files.
- Strong security: ExpressVPN uses strong security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Large server network: ExpressVPN has a large network of servers in over 94 countries. This means that you can always find a server that is close to you, which will help to improve your connection speeds.
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored.
- Easy to use: ExpressVPN is very easy to use. The interface is simple and straightforward, and there are plenty of guides and tutorials available if you need help.
- 30-day money-back guarantee: ExpressVPN offers a 30-day money-back guarantee. This means that you can try it out risk-free. If you are not satisfied, you can cancel your subscription and get a full refund.
TunnelBear
- Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
- No-logs policy: TunnelBear does not collect any logs of your online activity.
- Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
- Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
- Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
- Works on multiple devices: TunnelBear can be used on multiple devices, including computers, smartphones, and tablets.
- Supports multiple protocols: TunnelBear supports multiple protocols, including OpenVPN, IKEv2, and WireGuard.
- Has a customer support team: TunnelBear has a customer support team that is available 24/7 to help you with any problems you may have.
Security Features
This section looks at important security features of ExpressVPN and TunnelBear such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
ExpressVPN and TunnelBear both offer robust VPN security features. ExpressVPN uses advanced VPN protocols like OpenVPN, IKEv2, and Lightway, incorporates a private DNS, and has a strict no-logging policy. It also provides a kill switch, split tunneling, and it prevents IP/DNS leaks. TunnelBear offers adblocking and data tracking features, along with IP/DNS leak prevention, but lacks split tunneling, Onion over VPN, obfuscated servers, and double VPN. It does not specify its VPN protocols and its no-logging policy is less comprehensive. Therefore, in terms of security features, ExpressVPN is the clear winner.
ExpressVPN
- 256-bit encryption: ExpressVPN uses 256-bit encryption, which is the same encryption standard used by the US government and security experts worldwide. This means that your data is scrambled into an unreadable form that cannot be decrypted by anyone without the key.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy by preventing your data being exposed if the VPN connection is interrupted.
- DNS leak protection: DNS leak protection prevents your DNS requests leaking outside of the VPN tunnel. This helps to protect your privacy by preventing your ISP or other third parties seeing the websites you visit.
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored. This helps to protect your privacy by making it impossible for ExpressVPN to track your online activity.
- TrustedServer technology: ExpressVPN's TrustedServer technology uses RAM-only servers that are wiped clean every time they are rebooted. This helps to protect your privacy by making it impossible for any data to be stored on the servers.
- Bulletproof Encryption: ExpressVPN uses the Lightway protocol, which is a new and secure VPN protocol that is designed to be faster and more secure than older protocols.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- Lightway protocol: ExpressVPN uses the Lightway protocol, which is a new and secure VPN protocol that is designed to be faster and more secure than older protocols.
- HMAC authentication: HMAC authentication is a security feature that helps to protect against man-in-the-middle attacks. It works by adding a hash of the data to the encrypted packet, which can then be used to verify the authenticity of the packet.
- Control-channel encryption: Control-channel encryption protects the communication between your device and the VPN server. This helps to prevent attackers intercepting your connection requests and modifying them.
- Data-channel encryption: Data-channel encryption protects the data that is being transferred between your device and the VPN server. This helps to prevent attackers eavesdropping on your traffic.
- 256-bit encryption: ExpressVPN uses 256-bit encryption, which is the same encryption standard used by the US government and security experts worldwide. This means that your data is scrambled into an unreadable form that cannot be decrypted by anyone without the key.
TunnelBear
- Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
- No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive.
- GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
- Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
- AES-256 encryption: TunnelBear uses strong AES-256 encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
- SHA-256 authentication: TunnelBear uses SHA-256 authentication to verify the identity of the VPN server you are connected to. This helps to prevent man-in-the-middle attacks.
- DH key exchange: TunnelBear uses a Diffie-Hellman key exchange to generate a shared key between your device and the VPN server. This helps to keep your data secure even if the VPN server is compromised.
- TunnelBear VigilantBear: TunnelBear Vigilant Bear is a kill switch feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
Privacy Features
This section looks at the privacy features of TunnelBear vs ExpressVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
ExpressVPN and TunnelBear both offer robust privacy features. ExpressVPN, headquartered in the British Virgin Islands, operates outside of the Five Eyes jurisdiction and supports crypto payments. It has a strict no-log policy and has been independently audited. TunnelBear, while also having a no-log policy and independent audits, is based in Canada, a Five Eyes country, and does not support crypto payments. For private browsing, both are on par, but ExpressVPN’s superior jurisdiction, no-log policy, and payment flexibility make it the clear winner for online privacy.
ExpressVPN
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored. This helps to protect your privacy by making it impossible for ExpressVPN to track your online activity.
- TrustedServer technology: ExpressVPN's TrustedServer technology uses RAM-only servers that are wiped clean every time they are rebooted. This helps to protect your privacy by making it impossible for any data to be stored on the servers.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy by preventing your data being exposed if the VPN connection is interrupted.
- DNS leak protection: DNS leak protection prevents your DNS requests leaking outside of the VPN tunnel. This helps to protect your privacy by preventing your ISP or other third parties seeing the websites you visit.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, once through ExpressVPN's servers and then again through a second VPN server. This provides an extra layer of security and privacy.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Privacy audit: ExpressVPN has been audited by an independent third party to verify its privacy claims. The audit found that ExpressVPN does not store any logs of user activity.
- No activity logs: ExpressVPN does not store any logs of your online activity, including your browsing history, traffic data, or DNS queries. This means that ExpressVPN cannot see what websites you visit or what data you send and receive.
- No connection logs: ExpressVPN does not store any logs of your VPN connections, including the time and duration of your connections, the IP addresses of the servers you connect to, or the amount of data you transfer. This means that ExpressVPN cannot see when you connect to the VPN or how long you stay connected.
- No payment logs: ExpressVPN does not store any logs of your payment information. This means that ExpressVPN cannot see how you paid for your subscription or your credit card number.
TunnelBear
- No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship. This is useful if you are traveling to a country where VPNs are blocked.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
- Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
- TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
- TunnelBear does not collect your IP address. Your IP address is a unique identifier that can be used to track your online activity. By not collecting your IP address, TunnelBear makes it more difficult for anyone to track you.
- TunnelBear does not collect your browsing history. Your browsing history is a record of all the websites you have visited. By not collecting your browsing history, TunnelBear makes it more difficult for anyone to see what websites you have been visiting.
- TunnelBear does not collect your DNS requests. DNS requests are the requests that your device makes to resolve domain names into IP addresses. By not collecting your DNS requests, TunnelBear makes it more difficult for anyone to see what websites you are trying to visit.
- TunnelBear does not collect your session lengths. Session lengths are the amount of time you spend connected to a VPN server. By not collecting your session lengths, TunnelBear makes it more difficult for anyone to see how long you have been using the VPN.
- TunnelBear does not collect your connection timestamps. Connection timestamps are the times when you connect and disconnect a VPN server. By not collecting your connection timestamps, TunnelBear makes it more difficult for anyone to see when you have been using the VPN.
Speed Features
This section explores the speed features of ExpressVPN and TunnelBear when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
ExpressVPN and TunnelBear both offer reliable speeds, but ExpressVPN consistently outperforms TunnelBear in third-party speed tests. ExpressVPN's download speeds are remarkably fast, and its upload speeds are also impressive. Its servers are designed with speed in mind, making it ideal for streaming sites and torrenting. TunnelBear, while decent, does not match ExpressVPN in these areas. It may offer adequate speed for basic browsing, but for intensive activities like streaming or torrenting, ExpressVPN wins. Hence, in terms of speed features, ExpressVPN is the clear winner.
ExpressVPN
- Large network of servers: ExpressVPN has a large network of servers in over 94 countries. This means that you can always find a server that is close to you, which will help to improve your connection speeds.
- Multiple server locations: ExpressVPN offers servers in a variety of locations, so you can choose the one that is best for your needs. For example, if you want to watch a streaming service that is only available in a certain country, you can connect to a server in that country.
- Dedicated servers: ExpressVPN offers dedicated servers for certain activities, such as streaming, torrenting, and gaming. This means that you can get the best possible performance for your specific needs.
- Obfuscated servers: ExpressVPN offers obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- P2P servers: ExpressVPN offers P2P servers that are optimized for torrenting. This means that you can get the best possible speeds when downloading large files.
- Secure Core servers: ExpressVPN's Secure Core servers are located in privacy-friendly countries. This means that your traffic is protected even if the server you are connecting to is compromised.
- Fast speeds: ExpressVPN is one of the fastest VPNs on the market. In our tests, we saw download speeds of up to 85 Mbps, which is more than enough for streaming HD video or downloading large files.
- Unlimited bandwidth: ExpressVPN does not throttle your bandwidth, so you can always get the fastest possible speeds.
- Multiple protocols: ExpressVPN supports a variety of VPN protocols, including Lightway, OpenVPN, and IKEv2. This allows you to choose the protocol that offers the best speeds for your needs.
- Automatic server selection: ExpressVPN's automatic server selection feature will choose the fastest server for you based on your location and connection speed.
- Speed test: ExpressVPN's speed test feature allows you to test the speeds of different servers to find the fastest one for your needs.
TunnelBear
- TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds and unblock content that is restricted in your region.
- TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
- TunnelBear has obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked.
- TunnelBear has P2P servers: These servers are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
- TunnelBear has split tunneling: This feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols.
- TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by ExpressVPN versus TunnelBear.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
ExpressVPN and TunnelBear are both recognized for unblocking streaming services, but ExpressVPN supports a wider range, including Netflix, Hulu, Amazon Prime, and BBC iPlayer. In terms of torrenting, ExpressVPN outperforms TunnelBear with unlimited bandwidth, fast speeds, and P2P support on all servers. TunnelBear restricts P2P traffic and has slower speeds. In addition, ExpressVPN's privacy policy is more transparent and its jurisdiction in the British Virgin Islands is more privacy-friendly than TunnelBear's in Canada. Hence, ExpressVPN is the clear winner for both unblocking streaming services and torrenting.
ExpressVPN
- Works with major streaming services: ExpressVPN works with all major streaming services, including Netflix, Hulu, Amazon Prime Video, BBC iPlayer, and Disney+.
- Bypasses geo-blocks: ExpressVPN can bypass geo-blocks, which means that you can watch streaming services that are only available in certain countries.
- Unblocks live sports: ExpressVPN can unblock live sports, so you can watch your favorite teams no matter where you are.
- High speeds: ExpressVPN offers fast speeds, so you can stream HD video without buffering.
- Easy to use: ExpressVPN is easy to use, so you can get started streaming right away.
- Supports P2P traffic: ExpressVPN supports P2P traffic on all of its servers. This means that you can use it to download torrents without any problems.
- Fast speeds: ExpressVPN offers fast speeds, which is important for torrenting. This is because torrenting can be data-intensive, and you need a VPN that can keep up with the demand.
- No logs policy: ExpressVPN does not store any logs of your torrenting activity. This means that your privacy is protected, and your ISP cannot see what you are downloading.
- Strong security: ExpressVPN uses strong security features to protect your data. This includes 256-bit encryption, a kill switch, and DNS leak protection.
- Easy to use: ExpressVPN is easy to use, even for torrenting. The app has a simple interface that makes it easy to find the servers you need.
TunnelBear
- TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
- TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols. This can be helpful for streaming, as it can help to improve your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for streaming, as you don't want your data to be exposed while you are streaming.
- TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs. This can be helpful for streaming, as you want to make sure that you are getting the best possible speeds.
- TunnelBear does not explicitly allow torrenting: TunnelBear does not explicitly allow torrenting on its servers. However, they do not block torrent traffic either. This means that you can technically use TunnelBear to download torrents, but they may not be as fast as other VPNs that are specifically designed for torrenting.
- TunnelBear has P2P servers: TunnelBear has P2P servers that are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for torrenting, as you don't want your data to be exposed while you are downloading torrents.
Support Features
This section looks at what kind of customer support you can expect from TunnelBear versus ExpressVPN.
Winner is:
ExpressVPN excels in customer support with its 24/7 live chat, extensive knowledge base, and email support, ensuring users' queries are addressed promptly. TunnelBear, on the other hand, lacks live chat and primarily depends on email support, which can be slower. Customer support is crucial for troubleshooting and ensuring smooth VPN operation. With its comprehensive and swift customer service, ExpressVPN clearly outperforms TunnelBear in this aspect.
ExpressVPN
- 24/7 live chat: ExpressVPN offers 24/7 live chat support. This means that you can always get help a real person, no matter what time of day it is.
- Email support: ExpressVPN also offers email support. This is a good option if you have a more complex question or issue.
- Knowledge base: ExpressVPN has a comprehensive knowledge base that covers a wide range of topics. This is a good resource if you can't find the answer to your question in the live chat or email support.
- Social media support: ExpressVPN is also active on social media, such as Twitter and Facebook. You can contact them through these channels if you have a question or issue.
- Money-back guarantee: ExpressVPN offers a 30-day money-back guarantee. This means that you can try it out risk-free. If you are not satisfied, you can cancel your subscription and get a full refund.
TunnelBear
- 24/7 live chat: TunnelBear offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: TunnelBear also offers email support. This is a good option if you have a question that you can't easily answer yourself.
- Knowledge base: TunnelBear has a knowledge base that contains answers to common questions. This is a good place to start if you have a simple question.
- Social media: TunnelBear is also active on social media. You can reach out to them on Twitter, Facebook, or Instagram if you have a question.
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