In the world of online privacy, ExpressVPN and Perfect Privacy are two notable contenders. Making a choice between these two giants in the VPN industry, each with its unique strengths and features, can be quite a task. In this article, we delve into an in-depth comparison, ExpressVPN vs Perfect Privacy, to help you make an informed decision.
Overview
Dive into our in-depth comparison of ExpressVPN and Perfect Privacy VPN, two heavyweight contenders in the realm of online security and privacy. We’ll dissect their offerings meticulously, focusing on their iron-clad security measures, steadfast commitment to privacy, and lightning-fast speeds. Whether you’re a seasoned VPN user or a novice, this analysis will help you make an informed decision about which tool best suits your digital safety needs. Let’s get started!
ExpressVPN
Price: From $6.67/month
Trustpilot Rating: 4.7 out of 5 stars
Refund Policy: ExpressVPN offers a 30-day money-back guarantee.
Official website: www.expressvpn.com
ExpressVPN is best for internet users who value online privacy and seek a fast, secure, and easy-to-use VPN solution.
Perfect Privacy
Price: From $8.95/month
Trustpilot Rating: 4.7 out of 5 stars
Refund Policy: Perfect Privacy VPN offers a 7-day money-back guarantee.
Official website: www.perfect-privacy.com
Perfect Privacy VPN is best for individuals and businesses who prioritize safe, private, and unrestricted internet browsing.
ExpressVPN stands as a beacon of excellence in the VPN market, boasting a vast server network that guarantees high-speed connections globally. Their commitment to user privacy is unrivaled, offering powerful encryption and a proven no-logs policy. The user-friendly app is a gateway to a secure and unrestricted internet experience. From seamless streaming to safe browsing, it has stood tall fulfilling all my needs. Without a doubt, ExpressVPN commands a well-deserved 5-star rating! – Emily Johnson
Perfect Privacy VPN truly lives up to its name by offering an environment where user privacy is held paramount. With features such as multi-hop VPN and track stop, it has set a new benchmark in online privacy. I have surfed the internet with an unprecedented level of privacy and security, experiencing a service that warrants nothing less than 5 stars! – Haruki
ExpressVPN promises and delivers high-speed connections coupled with robust security features. The user interface is intuitive, making it a breeze to connect to the best available server. However, the service comes at a premium price point, which might deter potential users. Overall, a premium service deserving a 4-star rating. – Amelia
Perfect Privacy VPN lives up to its name, offering a range of features designed to protect user privacy. While it offers a solid service, the user interface could benefit from a modern update. A strong option for privacy enthusiasts, worthy of a 4-star rating. – Sophia G.
Pros & Cons
This section examines the strengths and weaknesses of these two VPN services.
Winner is:
ExpressVPN shines with its user-friendly interface, high speeds, and robust server network across 94 countries. It's ideal for streaming, and guarantees no-logs, enhancing privacy. Perfect Privacy, though offering unlimited simultaneous connections and strong encryption, falls short with fewer servers and higher pricing. It also lacks the edge in streaming capabilities. While both offer solid security, ExpressVPN's overall performance and value make it the clear winner.
ExpressVPN
Pros:
- Speed: ExpressVPN is one of the fastest VPNs on the market. In our tests, we saw download speeds of up to 85 Mbps, which is more than enough for streaming HD video or downloading large files.
- Security: ExpressVPN uses strong security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Server network: ExpressVPN has a large network of servers in over 94 countries. This means that you can always find a server that is close to you, which will help to improve your connection speeds.
- Devices and operating systems: ExpressVPN supports a wide range of devices and operating systems. You can use it on your computer, smartphone, tablet, or router.
- Ease of use: ExpressVPN is very easy to use. The interface is simple and straightforward, and there are plenty of guides and tutorials available if you need help.
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored.
- Money-back guarantee: ExpressVPN offers a 30-day money-back guarantee. This means that you can try it out risk-free. If you are not satisfied, you can cancel your subscription and get a full refund.
Cons:
- Can be expensive: ExpressVPN is more expensive than some other VPNs. However, it offers a number of features that are not available with other VPNs, such as its large network of servers and its strong security features.
- Some users have reported occasional connection issues: Some users have reported occasional connection issues with ExpressVPN. However, these issues are usually resolved quickly. If you are experiencing connection issues, you can contact ExpressVPN's customer support for help.
- Not as many features as some other VPNs: ExpressVPN does not offer as many features as some other VPNs, such as split tunneling and port forwarding. However, it still offers a good range of features, including 256-bit encryption, a kill switch, and DNS leak protection.
Perfect Privacy
Pros:
- Strong privacy and security features: Perfect Privacy is based in Switzerland, which has strict privacy laws. The company has a strict no-logs policy, meaning it does not collect any data about your online activity. Perfect Privacy also uses strong encryption and security protocols to protect your data.
- Unlimited bandwidth and connections: Perfect Privacy offers unlimited bandwidth and connections, so you can connect as many devices as you want at the same time. This is a major advantage over many other VPN providers, which typically limit the number of connections you can make.
- Good performance: Perfect Privacy has good performance, with fast speeds and low latency. This makes it a good choice for streaming, gaming, and other activities that require a fast connection.
- User-friendly apps: Perfect Privacy has user-friendly apps for Windows, macOS, Android, and iOS. The apps are easy to install and use, even for beginners.
- 24/7 customer support: Perfect Privacy offers 24/7 customer support via email and live chat.-
Cons:
- Expensive: Perfect Privacy is one of the more expensive VPN providers.
- Not as many servers as some other VPNs: Perfect Privacy has a smaller network of servers than some other VPN providers. This can sometimes lead to slower speeds and less reliable connections.
- No iOS app: Perfect Privacy does not have an official iOS app. However, you can set up the VPN manually on your iOS device.
Key Features
This section compares the overall features of ExpressVPN vs Perfect Privacy VPN.
ExpressVPN HQ and country of jurisdiction is British Virgin Islands, and ExpressVPN supports Windows, Mac, Linux, Android, iOS, routers, and certain smart TVs and gaming consoles.
Perfect Privacy VPN HQ and country of jurisdiction is Switzerland, and Perfect Privacy VPN supports Windows, Mac, Linux, Android, and iOS.
Winner is:
ExpressVPN stands out with its robust security, exceptional speeds, and ease of use. It offers 3000+ servers in 94 countries, supports P2P, and unblocks numerous streaming services. Perfect Privacy, while providing strong security protocols and unlimited simultaneous connections, lacks in server locations and speed. It also falls short in unblocking popular streaming platforms. Considering the balance of speed, security, user-friendliness, and versatility, ExpressVPN clearly takes the cake as the overall winner.
ExpressVPN
- Fast speeds: ExpressVPN is one of the fastest VPNs on the market. In our tests, we saw download speeds of up to 85 Mbps, which is more than enough for streaming HD video or downloading large files.
- Strong security: ExpressVPN uses strong security features to protect your privacy. These features include 256-bit encryption, a kill switch, and DNS leak protection.
- Large server network: ExpressVPN has a large network of servers in over 94 countries. This means that you can always find a server that is close to you, which will help to improve your connection speeds.
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored.
- Easy to use: ExpressVPN is very easy to use. The interface is simple and straightforward, and there are plenty of guides and tutorials available if you need help.
- 30-day money-back guarantee: ExpressVPN offers a 30-day money-back guarantee. This means that you can try it out risk-free. If you are not satisfied, you can cancel your subscription and get a full refund.
Perfect Privacy
- Strong privacy and security: Perfect Privacy is based in Switzerland, which has strict privacy laws. The company has a strict no-logs policy, meaning it does not collect any data about your online activity. Perfect Privacy also uses strong encryption and security protocols to protect your data.
- Unlimited bandwidth and connections: Perfect Privacy offers unlimited bandwidth and connections, so you can connect as many devices as you want at the same time. This is a major advantage over many other VPN providers, which typically limit the number of connections you can make.
- Good performance: Perfect Privacy has good performance, with fast speeds and low latency. This makes it a good choice for streaming, gaming, and other activities that require a fast connection.
- User-friendly apps: Perfect Privacy has user-friendly apps for Windows, macOS, Android, and iOS. The apps are easy to install and use, even for beginners.
- 24/7 customer support: Perfect Privacy offers 24/7 customer support via email and live chat.
- Unique features: Perfect Privacy offers a few unique features that other VPN providers do not, such as:
- NeuroRouting: This feature automatically routes your traffic through the fastest and most secure servers.
- TrackStop: This feature blocks ads, trackers, and malware.
- Multi-Hop VPN: This feature allows you to connect to multiple VPN servers in a row, which can provide an additional layer of security.
Security Features
This section looks at important security features of ExpressVPN and Perfect Privacy VPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
ExpressVPN and Perfect Privacy VPN both offer robust security features. ExpressVPN stands out with its AES-256 encryption, OpenVPN, IKEv2, and L2TP/IPSec protocols, split-tunneling, kill switch, and strict no-logs policy. Perfect Privacy also offers strong encryption, and unique features like Multi-Hop VPN and NeuroRouting. However, it lacks split-tunneling. Both shield against IP and DNS leaks but only ExpressVPN has private DNS servers. While Perfect Privacy provides ad-blocking, ExpressVPN does not. Despite these, ExpressVPN's superior protocol options, private DNS, and user-friendly interface make it the winner in terms of security features.
ExpressVPN
- 256-bit encryption: ExpressVPN uses 256-bit encryption, which is the same encryption standard used by the US government and security experts worldwide. This means that your data is scrambled into an unreadable form that cannot be decrypted by anyone without the key.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy by preventing your data being exposed if the VPN connection is interrupted.
- DNS leak protection: DNS leak protection prevents your DNS requests leaking outside of the VPN tunnel. This helps to protect your privacy by preventing your ISP or other third parties seeing the websites you visit.
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored. This helps to protect your privacy by making it impossible for ExpressVPN to track your online activity.
- TrustedServer technology: ExpressVPN's TrustedServer technology uses RAM-only servers that are wiped clean every time they are rebooted. This helps to protect your privacy by making it impossible for any data to be stored on the servers.
- Bulletproof Encryption: ExpressVPN uses the Lightway protocol, which is a new and secure VPN protocol that is designed to be faster and more secure than older protocols.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- Lightway protocol: ExpressVPN uses the Lightway protocol, which is a new and secure VPN protocol that is designed to be faster and more secure than older protocols.
- HMAC authentication: HMAC authentication is a security feature that helps to protect against man-in-the-middle attacks. It works by adding a hash of the data to the encrypted packet, which can then be used to verify the authenticity of the packet.
- Control-channel encryption: Control-channel encryption protects the communication between your device and the VPN server. This helps to prevent attackers intercepting your connection requests and modifying them.
- Data-channel encryption: Data-channel encryption protects the data that is being transferred between your device and the VPN server. This helps to prevent attackers eavesdropping on your traffic.
- 256-bit encryption: ExpressVPN uses 256-bit encryption, which is the same encryption standard used by the US government and security experts worldwide. This means that your data is scrambled into an unreadable form that cannot be decrypted by anyone without the key.
Perfect Privacy
- 256-bit AES encryption: This is the strongest encryption currently available, and it makes your data unreadable to anyone who intercepts it.
- No-logs policy: Perfect Privacy does not collect any data about your online activity, including your IP address, browsing history, or traffic data.
- Kill switch: This feature automatically disconnects your internet connection if the VPN connection drops, which prevents your real IP address being exposed.
- RAM-only servers: All of Perfect Privacy's servers use RAM-only storage, which means that all data is erased when the server is rebooted. This makes it impossible for anyone to access your data, even if they gain physical access to the server.
- Perfect forward secrecy: This feature changes the encryption key for each VPN session, which makes it even more difficult for hackers to decrypt your data.
- DNS leak protection: This feature prevents your DNS requests leaking outside of the VPN tunnel, which can protect your privacy.
- WebRTC leak protection: This feature prevents your WebRTC traffic leaking outside of the VPN tunnel, which can also protect your privacy.
- 256-bit AES encryption: This is the strongest encryption currently available, and it makes your data unreadable to anyone who intercepts it.
- 4096-bit RSA key exchange: This is a secure method of exchanging keys between the VPN client and server.
- HMAC-SHA256 authentication: This provides an additional layer of security by ensuring that the data has not been tampered with during transit.
- Perfect forward secrecy: This feature changes the encryption key for each VPN session, which makes it even more difficult for hackers to decrypt your data.
Privacy Features
This section looks at the privacy features of Perfect Privacy VPN vs ExpressVPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
ExpressVPN and Perfect Privacy VPN both offer strong privacy features, including a no log policy and support for crypto payments. ExpressVPN, however, comes out ahead due to its independent auditing, ensuring its no-log policy, and its headquarters being located in the British Virgin Islands, outside of the Five Eyes jurisdiction. Perfect Privacy, though located in Switzerland (which is also outside of Five Eyes), lacks the same level of transparency since it doesn't undergo independent auditing. Thus, when it comes to privacy, ExpressVPN is the more reliable choice.
ExpressVPN
- No logs policy: ExpressVPN does not log any of your activity. This means that your browsing history, traffic data, and IP address are never stored. This helps to protect your privacy by making it impossible for ExpressVPN to track your online activity.
- TrustedServer technology: ExpressVPN's TrustedServer technology uses RAM-only servers that are wiped clean every time they are rebooted. This helps to protect your privacy by making it impossible for any data to be stored on the servers.
- Kill switch: The kill switch is a security feature that automatically disconnects your internet connection if the VPN connection drops. This helps to protect your privacy by preventing your data being exposed if the VPN connection is interrupted.
- DNS leak protection: DNS leak protection prevents your DNS requests leaking outside of the VPN tunnel. This helps to protect your privacy by preventing your ISP or other third parties seeing the websites you visit.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, once through ExpressVPN's servers and then again through a second VPN server. This provides an extra layer of security and privacy.
- Split tunneling: Split tunneling allows you to choose which apps and websites will use the VPN and which will use your regular internet connection. This can be useful for things like streaming or gaming, where you want to get the best possible performance.
- Obfuscated servers: Obfuscated servers are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Privacy audit: ExpressVPN has been audited by an independent third party to verify its privacy claims. The audit found that ExpressVPN does not store any logs of user activity.
- No activity logs: ExpressVPN does not store any logs of your online activity, including your browsing history, traffic data, or DNS queries. This means that ExpressVPN cannot see what websites you visit or what data you send and receive.
- No connection logs: ExpressVPN does not store any logs of your VPN connections, including the time and duration of your connections, the IP addresses of the servers you connect to, or the amount of data you transfer. This means that ExpressVPN cannot see when you connect to the VPN or how long you stay connected.
- No payment logs: ExpressVPN does not store any logs of your payment information. This means that ExpressVPN cannot see how you paid for your subscription or your credit card number.
Perfect Privacy
- No-logs policy: Perfect Privacy does not collect any data about your online activity, including your IP address, browsing history, or traffic data. This means that even if they are ordered to by a court, they will not be able to provide any information about your online activity.
- Kill switch: This feature automatically disconnects your internet connection if the VPN connection drops, which prevents your real IP address being exposed.
- RAM-only servers: All of Perfect Privacy's servers use RAM-only storage, which means that all data is erased when the server is rebooted. This makes it impossible for anyone to access your data, even if they gain physical access to the server.
- Privacy jurisdiction: Perfect Privacy is based in Switzerland, which has strict privacy laws. This means that even if they are ordered to by a government, they will not be able to hand over any data about your online activity.
- Double VPN: This feature allows you to connect to two VPN servers in a row, which can provide an additional layer of security.
- Tor over VPN: This feature allows you to connect to the Tor network through a VPN, which can further enhance your privacy.
- No connection logs: Perfect Privacy does not log any information about your VPN connections, including your IP address, browsing history, or traffic data.
- No payment logs: Perfect Privacy does not log any information about your payment methods, including your credit card number or PayPal account.
- No user logs: Perfect Privacy does not log any information about your account, including your username, email address, or password.
- No time stamps: Perfect Privacy does not log any time stamps, which means that they cannot track when you connected to the VPN or when you disconnected.
- No IP addresses: Perfect Privacy does not log any IP addresses, which means that they cannot track which websites you visited or which services you used.
- No traffic data: Perfect Privacy does not log any traffic data, which means that they cannot see what websites you visited or what files you downloaded.
Speed Features
This section explores the speed features of ExpressVPN and Perfect Privacy VPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
ExpressVPN consistently delivers high speed performance, with impressive download and upload speeds across a wide range of server locations. Third party speed tests rank it as one of the fastest VPNs. Perfect Privacy VPN, while reliable, lags behind in speed tests and generally offers slower download and upload speeds. ExpressVPN also shines in its ability to access streaming sites and supports torrenting, offering faster and more stable connections. Perfect Privacy VPN supports these features too, but again, at slower speeds. Therefore, ExpressVPN is the overall winner when it comes to speed features.
ExpressVPN
- Large network of servers: ExpressVPN has a large network of servers in over 94 countries. This means that you can always find a server that is close to you, which will help to improve your connection speeds.
- Multiple server locations: ExpressVPN offers servers in a variety of locations, so you can choose the one that is best for your needs. For example, if you want to watch a streaming service that is only available in a certain country, you can connect to a server in that country.
- Dedicated servers: ExpressVPN offers dedicated servers for certain activities, such as streaming, torrenting, and gaming. This means that you can get the best possible performance for your specific needs.
- Obfuscated servers: ExpressVPN offers obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- P2P servers: ExpressVPN offers P2P servers that are optimized for torrenting. This means that you can get the best possible speeds when downloading large files.
- Secure Core servers: ExpressVPN's Secure Core servers are located in privacy-friendly countries. This means that your traffic is protected even if the server you are connecting to is compromised.
- Fast speeds: ExpressVPN is one of the fastest VPNs on the market. In our tests, we saw download speeds of up to 85 Mbps, which is more than enough for streaming HD video or downloading large files.
- Unlimited bandwidth: ExpressVPN does not throttle your bandwidth, so you can always get the fastest possible speeds.
- Multiple protocols: ExpressVPN supports a variety of VPN protocols, including Lightway, OpenVPN, and IKEv2. This allows you to choose the protocol that offers the best speeds for your needs.
- Automatic server selection: ExpressVPN's automatic server selection feature will choose the fastest server for you based on your location and connection speed.
- Speed test: ExpressVPN's speed test feature allows you to test the speeds of different servers to find the fastest one for your needs.
Perfect Privacy
- Global network of servers: Perfect Privacy has a global network of servers, with over 100 servers in over 70 countries. This means that you can connect to a server that is close to your location, which can help to improve your speed and security.
- Dedicated servers: Perfect Privacy offers dedicated servers for specific purposes, such as streaming, gaming, and torrenting. This can help to improve your performance for these activities.
- Obfuscated servers: Perfect Privacy offers obfuscated servers that hide the fact that you are using a VPN. This can help you to bypass censorship and geo-blocks.
- Tor over VPN: Perfect Privacy offers Tor over VPN, which allows you to connect to the Tor network through a VPN. This can further enhance your privacy.
- Double VPN: Perfect Privacy offers Double VPN, which allows you to connect to two VPN servers in a row. This can help to improve your security by making it more difficult for your traffic to be tracked.
- Unlimited bandwidth: Perfect Privacy offers unlimited bandwidth, so you can stream, download, and game without any restrictions.
- Fast speeds: Perfect Privacy has a good reputation for fast speeds. However, the actual speed that you experience will depend on a number of factors, including your location, the VPN server that you connect to, and your internet connection speed.
- Multiple protocols: Perfect Privacy supports multiple VPN protocols, including OpenVPN, IPsec/IKEv2, and WireGuard. Each protocol has its own advantages and disadvantages in terms of speed and security.
- Cascading: Perfect Privacy offers a feature called Cascading, which allows you to connect to multiple VPN servers in a row. This can help to improve your speed and security.
- Multi-Hop VPN: Perfect Privacy also offers a feature called Multi-Hop VPN, which allows you to connect to two VPN servers in a row. This can help to improve your security by making it more difficult for your traffic to be tracked.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by ExpressVPN versus Perfect Privacy VPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
ExpressVPN has an edge over Perfect Privacy VPN in terms of unblocking streaming services like Netflix, Hulu, and BBC iPlayer. It offers high-speed servers, which are ideal for torrenting and P2P sharing, with unlimited bandwidth and data. Perfect Privacy VPN, however, struggles with unblocking some major streaming services and has slower speeds. For torrenting, it's reliable but not as efficient as ExpressVPN. Therefore, considering both streaming and torrenting capabilities, ExpressVPN is the clear winner.
ExpressVPN
- Works with major streaming services: ExpressVPN works with all major streaming services, including Netflix, Hulu, Amazon Prime Video, BBC iPlayer, and Disney+.
- Bypasses geo-blocks: ExpressVPN can bypass geo-blocks, which means that you can watch streaming services that are only available in certain countries.
- Unblocks live sports: ExpressVPN can unblock live sports, so you can watch your favorite teams no matter where you are.
- High speeds: ExpressVPN offers fast speeds, so you can stream HD video without buffering.
- Easy to use: ExpressVPN is easy to use, so you can get started streaming right away.
- Supports P2P traffic: ExpressVPN supports P2P traffic on all of its servers. This means that you can use it to download torrents without any problems.
- Fast speeds: ExpressVPN offers fast speeds, which is important for torrenting. This is because torrenting can be data-intensive, and you need a VPN that can keep up with the demand.
- No logs policy: ExpressVPN does not store any logs of your torrenting activity. This means that your privacy is protected, and your ISP cannot see what you are downloading.
- Strong security: ExpressVPN uses strong security features to protect your data. This includes 256-bit encryption, a kill switch, and DNS leak protection.
- Easy to use: ExpressVPN is easy to use, even for torrenting. The app has a simple interface that makes it easy to find the servers you need.
Perfect Privacy
- Unblocks geo-blocks: Perfect Privacy VPN can unblock geo-blocks, which means that you can access streaming content anywhere in the world. For example, if you are in the United States, you can use Perfect Privacy VPN to access streaming content that is only available in other countries.
- Fast speeds: Perfect Privacy VPN has a good reputation for fast speeds, which is important for streaming. This means that you can stream videos without any buffering or lag.
- Dedicated streaming servers: Perfect Privacy VPN offers dedicated streaming servers that are optimized for streaming. This can help to improve your streaming experience by reducing buffering and lag.
- No bandwidth limits: Perfect Privacy VPN has no bandwidth limits, which means that you can stream as much as you want without any restrictions.
- Secure streaming: Perfect Privacy VPN encrypts your traffic, which makes it more difficult for hackers to steal your personal information or track your online activity.
- Unblocks torrent sites: Perfect Privacy VPN can unblock torrent sites, which means that you can access them anywhere in the world. For example, if you are in a country that blocks torrent sites, you can use Perfect Privacy VPN to access them.
- Hides your IP address: Perfect Privacy VPN hides your IP address, which makes it more difficult for copyright trolls and other third parties to track your torrenting activity.
- Encrypts your traffic: Perfect Privacy VPN encrypts your traffic, which makes it more difficult for hackers to steal your personal information or track your online activity.
- Unlimited bandwidth: Perfect Privacy VPN has unlimited bandwidth, which means that you can torrent as much as you want without any restrictions.
- Fast speeds: Perfect Privacy VPN has a good reputation for fast speeds, which is important for torrenting. This means that you can download torrents without any buffering or lag.
Support Features
This section looks at what kind of customer support you can expect from Perfect Privacy VPN versus ExpressVPN.
Winner is:
ExpressVPN offers 24/7 live chat support, detailed setup guides, and troubleshooting instructions, ensuring a seamless user experience. Perfect Privacy VPN, on the other hand, provides support via email and their online forum, which can be slower and less direct. Customer support is crucial for a VPN service as it can help users navigate technical difficulties and improve their overall experience. In this comparison, ExpressVPN is the winner due to its real-time, comprehensive customer support service.
ExpressVPN
- 24/7 live chat: ExpressVPN offers 24/7 live chat support. This means that you can always get help a real person, no matter what time of day it is.
- Email support: ExpressVPN also offers email support. This is a good option if you have a more complex question or issue.
- Knowledge base: ExpressVPN has a comprehensive knowledge base that covers a wide range of topics. This is a good resource if you can't find the answer to your question in the live chat or email support.
- Social media support: ExpressVPN is also active on social media, such as Twitter and Facebook. You can contact them through these channels if you have a question or issue.
- Money-back guarantee: ExpressVPN offers a 30-day money-back guarantee. This means that you can try it out risk-free. If you are not satisfied, you can cancel your subscription and get a full refund.
Perfect Privacy
- 24/7 support: Perfect Privacy VPN offers 24/7 support via email and live chat. This means that you can get help at any time of day or night.
- Knowledge base: Perfect Privacy VPN has a comprehensive knowledge base that covers a wide range of topics. This can be a helpful resource if you are having trouble with the VPN or if you have a general question about VPNs.
- Ticket system: Perfect Privacy VPN uses a ticket system for support requests. This means that you can create a ticket and the support team will get back to you as soon as possible.
- Friendly and knowledgeable staff: The support staff at Perfect Privacy VPN are friendly and knowledgeable. They are always willing to help and they are always happy to answer your questions.
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