In the crowded VPN market, choosing the right service can be challenging. Two top contenders are CyberGhost and PrivateVPN. This article will dive into a detailed comparison of CyberGhost vs PrivateVPN, outlining their features, strengths, and potential drawbacks to help you make an informed decision.
Overview
Dive into the world of VPNs as we pit CyberGhost against PrivateVPN. We’ll scrutinize their security measures, delve into their privacy policies, and test their speed capabilities. With CyberGhost‘s robust network and PrivateVPN‘s impressive privacy features, deciding isn’t easy. Let’s help you make an informed choice without the technical jargon, just clear, expert advice. Let’s explore.
CyberGhost
Price: From $2.19/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: CyberGhost VPN offers a 45-day money-back guarantee.
Official website: www.cyberghostvpn.com
CyberGhost VPN is best for individuals who value online privacy and security, and who want to access geo-restricted content from anywhere in the world.
PrivateVPN
Price: From $2/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: PrivateVPN offers a 30-day money-back guarantee.
Official website: www.privatevpn.com
PrivateVPN is best for individuals and businesses seeking a secure and private internet connection, with a focus on streaming content from around the world.
CyberGhost VPN has been a reliable sentinel guarding my online privacy with a rich set of features that are both robust and user-friendly. Its vast server network ensures that a high-speed connection is always within reach. Whether it’s browsing or streaming, CyberGhost VPN has paved the way for a secure and fluid online experience, demonstrating a performance that screams 5 stars! – Mateo G.
PrivateVPN has consistently demonstrated a commitment to user privacy and security, characterized by its robust encryption and high-speed servers. The user interface is sleek and intuitive, offering a smooth navigational experience. In the time I have utilized this service, it has proven to be a reliable shield, protecting me from online vulnerabilities and rightly earning a 5-star review! – Madison Taylor
CyberGhost VPN offers an impressive range of servers worldwide, paired with a user-friendly interface that facilitates effortless connection to the desired location. While the service excels in many areas, the mobile application could benefit from further refinements to enhance stability. A strong contender, earning a 4-star rating. – Priya Singh
PrivateVPN stands as a robust choice for users looking for a balanced VPN solution. Although it offers a rich set of features, the service could benefit from a more vibrant community and support resources. Holding its ground with a commendable service, it is worthy of a 4-star review. – Emma
Pros & Cons
This chapter delves into the benefits and drawbacks of these two VPN platforms.
Winner is:
CyberGhost VPN outshines PrivateVPN with its larger server network (6900+ servers versus 150), better streaming capabilities, and its strict no-logs policy. While PrivateVPN offers a more straightforward interface and lower pricing, it can't compete with CyberGhost's advanced security features, such as AES-256 encryption, automatic kill switch, and DNS/IP leak protection. Although both are reliable options, CyberGhost's comprehensive offerings make it the overall winner for robustness, reliability, and privacy.
CyberGhost
Pros:
- Large network of servers: CyberGhost has a large network of over 7,000 servers in over 91 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Strong security: CyberGhost uses strong encryption and security features to protect your privacy. This includes 256-bit encryption, DNS leak protection, and a kill switch.
- Unblocks streaming services: CyberGhost can unblock popular streaming services such as Netflix, Hulu, and Amazon Prime Video. This means you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: CyberGhost is easy to use, even for beginners. The app is available for Windows, macOS, Linux, Android, iOS, and Amazon Fire TV.
- Good value for money: CyberGhost offers a variety of pricing plans to suit different budgets. You can also get a discount if you sign up for a longer plan.
Cons:
- Speeds can be slow: CyberGhost's speeds can be slow, especially on long-distance connections. This can be a problem for activities that require a lot of bandwidth, such as gaming and streaming HD video.
- Parent company concerns: CyberGhost was acquired by Kape Technologies in 2017. Kape Technologies is a controversial company that has been accused of data privacy violations in the past.
- No free trial: CyberGhost does not offer a free trial. You can only test it out for free for one day by signing up for a paid plan and then canceling before the trial period ends.
PrivateVPN
Pros:
- Secure: PrivateVPN uses strong encryption and a no-logs policy to protect your privacy.
- Fast: PrivateVPN has a small network of servers, but it still manages to offer good speeds.
- Reliable: PrivateVPN has a good reputation for reliability.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers.
- Works with Tor: PrivateVPN can be used to connect to the Tor network.
- Has a 30-day money-back guarantee: You can try PrivateVPN risk-free for 30 days.
Cons:
- Small server network: PrivateVPN has a smaller server network than some other VPN providers.
- No split tunneling: PrivateVPN does not offer split tunneling, which allows you to choose which apps and websites use the VPN.
- No kill switch: PrivateVPN does not have a kill switch, which would disconnect your internet connection if the VPN connection drops.
- Customer support can be slow: Customer support response times can be slow, especially during peak hours.
Key Features
This section compares the overall features of CyberGhost VPN vs PrivateVPN.
CyberGhost VPN HQ and country of jurisdiction is Romania, and CyberGhost VPN supports Windows, Mac, Linux, Android, iOS, Amazon Fire Stick, Android TV, and routers.
PrivateVPN HQ and country of jurisdiction is Sweden, and PrivateVPN supports Windows, Mac, Linux, Android, and iOS.
Winner is:
CyberGhost VPN stands out with over 7000 servers worldwide, reliable high-speed connections, and superior unblocking capabilities. It offers 7 simultaneous connections and a user-friendly interface. PrivateVPN, however, has fewer servers but is known for its robust security and good speeds. Both have strong privacy policies, but CyberGhost's extensive server network, speed, and efficiency make it the clear winner in this comparison.
CyberGhost
- Large network of servers: CyberGhost has a large network of over 7,000 servers in over 91 countries. This gives you plenty of options to choose from, no matter where you are in the world.
- Strong security: CyberGhost uses strong encryption and security features to protect your privacy. This includes 256-bit encryption, DNS leak protection, and a kill switch.
- Unblocks streaming services: CyberGhost can unblock popular streaming services such as Netflix, Hulu, and Amazon Prime Video. This means you can watch your favorite shows and movies no matter where you are in the world.
- Easy to use: CyberGhost is easy to use, even for beginners. The app is available for Windows, macOS, Linux, Android, iOS, and Amazon Fire TV.
- Good value for money: CyberGhost offers a variety of pricing plans to suit different budgets. You can also get a discount if you sign up for a longer plan.
- Ad blocker and malware protection: CyberGhost includes an ad blocker and malware protection in its VPN app. This can improve your browsing experience and protect your privacy.
- Double VPN: CyberGhost's Double VPN feature encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- Split tunneling: CyberGhost's Split tunneling feature allows you to choose which apps or websites use the VPN and which ones use your regular internet connection. This can be useful for things like gaming or streaming, where you need high speeds.
- Private DNS: CyberGhost's Private DNS feature encrypts your DNS queries, which prevents your ISP or other third parties seeing what websites you are visiting.
- No-logs policy: CyberGhost has a strict no-logs policy, which means that it does not store any of your browsing data. This means that your online activity cannot be tracked by CyberGhost or anyone else.
- 7-day free trial: CyberGhost offers a 7-day free trial, so you can try it out before you commit to a paid plan.
PrivateVPN
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Small server network: PrivateVPN has a smaller server network than some other VPN providers. However, this does not affect the quality of the service. PrivateVPN still offers fast speeds and reliable connections.
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Allows torrenting: PrivateVPN allows torrenting on all of its servers. This means that you can download and share files without worrying about being tracked or monitored.
- Works with Tor: PrivateVPN can be used to connect to the Tor network. This is a way to browse the internet anonymously.
- 30-day money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service risk-free.
Security Features
This section looks at important security features of CyberGhost VPN and PrivateVPN such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
CyberGhost VPN and PrivateVPN both offer robust security features. CyberGhost VPN supports multiple VPN protocols, including OpenVPN, IKEv2, and WireGuard, offers adblocking, data tracking prevention, DNS/IP address leak protection, private DNS, no-logging policy, split tunneling, kill switch, and access to Onion over VPN and obfuscated servers. On the other hand, PrivateVPN supports fewer protocols and lacks features like adblocking, Onion over VPN, and obfuscated servers. While both are strong contenders, CyberGhost VPN wins due to its comprehensive security toolkit.
CyberGhost
- 256-bit encryption: CyberGhost uses 256-bit encryption, which is the highest level of encryption available. This means that your data is protected prying eyes, even if it is intercepted by hackers.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if your VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains private.
- No-logs policy: CyberGhost has a strict no-logs policy, which means that it does not store any of your browsing data. This means that your online activity cannot be tracked by CyberGhost or anyone else.
- Double VPN: Double VPN is a feature that encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- Split tunneling: Split tunneling is a feature that allows you to choose which apps or websites use the VPN and which ones use your regular internet connection. This can be useful for things like gaming or streaming, where you need high speeds.
- Ad blocker: CyberGhost includes an ad blocker in its VPN app. This blocks ads and trackers, which can improve your browsing experience and protect your privacy.
- Malware protection: CyberGhost also includes malware protection in its VPN app. This scans your traffic for malware and blocks it reaching your device.
- Transport Layer Security (TLS): TLS is a security protocol that is used to encrypt data in transit. CyberGhost uses TLS to encrypt your traffic when it is being transferred between your device and the VPN server.
- Secure DNS: CyberGhost uses secure DNS to prevent your DNS queries being intercepted by third parties. This ensures that your browsing activity remains private.
- Double VPN: CyberGhost's Double VPN feature encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- 256-bit encryption: CyberGhost uses 256-bit encryption, which is the highest level of encryption available. This means that your data is protected prying eyes, even if it is intercepted by hackers.
- IKEv2/IPSec: IKEv2/IPSec is a newer encryption protocol that is known for its speed and security. CyberGhost uses this protocol by default, but you can also choose to use OpenVPN or WireGuard.
PrivateVPN
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the same level of encryption used by banks and government agencies.
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and online activity are never stored.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: PrivateVPN uses DNS leak protection to prevent your DNS requests being leaked to your ISP.
- Double VPN: PrivateVPN offers a double VPN feature that routes your traffic through two VPN servers. This provides an extra layer of security.
- Tor over VPN: PrivateVPN allows you to connect to the Tor network through the VPN. This provides an additional layer of anonymity.
- Secure core servers: PrivateVPN has a number of secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- OpenVPN: OpenVPN is a VPN protocol that is considered to be one of the most secure and reliable. It is open-source, which means that it has been independently audited and reviewed.
- IKEv2/IPSec: IKEv2/IPSec is another secure VPN protocol that is often used by businesses and government agencies. It is considered to be more secure than OpenVPN, but it is not as widely supported.
- PPTP: PPTP is an older VPN protocol that is not as secure as OpenVPN or IKEv2/IPSec. However, it is still supported by many devices and is a good option if you need to connect to a VPN on a device that does not support other protocols.
- 256-bit encryption: PrivateVPN uses 256-bit encryption to protect your data. This is the highest level of encryption available and is considered unbreakable. It is used by banks and government agencies to protect sensitive data.
Privacy Features
This section looks at the privacy features of PrivateVPN vs CyberGhost VPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
CyberGhost VPN and PrivateVPN both offer robust privacy features. CyberGhost VPN operates under Romania's jurisdiction, outside the 14 Eyes, providing a strict no-logs policy and supports crypto payments. Unlike PrivateVPN, CyberGhost has undergone independent auditing, ensuring user data isn't logged or shared. PrivateVPN, based in Sweden (part of 14 Eyes), also follows a no-logs policy and supports crypto payments, but hasn't undergone an independent audit. Considering these factors, CyberGhost VPN stands as the stronger choice for privacy-conscious users.
CyberGhost
- No-logs policy: CyberGhost has a strict no-logs policy, which means that it does not store any of your browsing data. This means that your online activity cannot be tracked by CyberGhost or anyone else.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if your VPN connection drops. This prevents your real IP address being exposed.
- DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. This ensures that your browsing activity remains private.
- Private DNS: CyberGhost's Private DNS feature encrypts your DNS queries, which prevents your ISP or other third parties seeing what websites you are visiting.
- Ad blocker and malware protection: CyberGhost includes an ad blocker and malware protection in its VPN app. This can improve your browsing experience and protect your privacy.
- Double VPN: CyberGhost's Double VPN feature encrypts your traffic twice, once through CyberGhost's servers and then again through a partner server. This provides an extra layer of security for your data.
- Split tunneling: CyberGhost's Split tunneling feature allows you to choose which apps or websites use the VPN and which ones use your regular internet connection. This can be useful for things like gaming or streaming, where you need high speeds.
- Obfuscated servers: CyberGhost offers obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Privacy guarantee: CyberGhost offers a privacy guarantee that promises to protect your privacy. If you are not satisfied with the service, you can get a full refund within 45 days.
- No connection logs: CyberGhost does not store any information about your VPN connections, including the time and date of your connection, the IP addresses of the servers you connected to, or the amount of data you transferred.
- No traffic logs: CyberGhost does not store any information about your online activity, including the websites you visited, the files you downloaded, or the apps you used.
- No payment logs: CyberGhost does not store any information about your payment method, such as your credit card number or PayPal account information.
- No device logs: CyberGhost does not store any information about your device, such as its IP address or MAC address.
PrivateVPN
- No-logs policy: PrivateVPN does not keep any logs of your activity. This means that your browsing history, traffic data, and IP address are never stored. This makes it impossible for them to track your online activity or share your data with third parties.
- Kill switch: This is a feature that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed in the event of a connection drop.
- DNS leak protection: This is a feature that prevents your DNS requests being leaked to your ISP. DNS requests are used to translate domain names into IP addresses. If your DNS requests are leaked, your ISP could see the websites that you are visiting.
- Double VPN: This is a feature that routes your traffic through two VPN servers. This provides an extra layer of security by encrypting your traffic twice.
- Tor over VPN: This is a feature that allows you to connect to the Tor network through the VPN. Tor is a network that allows you to browse the internet anonymously. By connecting to Tor through the VPN, you can add an extra layer of security to your browsing.
- Secure core servers: These are servers that are located in countries with strong privacy laws. They are used to protect your traffic even if the VPN connection drops.
- Bitcoin payment option: PrivateVPN accepts Bitcoin payments, which allows you to pay for the service anonymously.
- Privacy policy: PrivateVPN has a clear and transparent privacy policy that explains how they collect and use your data.
- No connection logs: PrivateVPN does not keep any logs of your VPN connections. This means that they cannot see which servers you connected to, how long you connected for, or what websites you visited.
- No activity logs: PrivateVPN does not keep any logs of your online activity. This means that they cannot see what websites you visited, what files you downloaded, or what apps you used.
- No payment logs: PrivateVPN does not keep any logs of your payment information. This means that they cannot see how you paid for the service or who you paid.
Speed Features
This section explores the speed features of CyberGhost VPN and PrivateVPN when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
CyberGhost VPN boasts over 6900 servers worldwide, which ensures high-speed connectivity and less congestion. Third-party speed tests reveal impressive download and upload speeds, making it ideal for streaming high-definition videos and torrenting. On the other hand, PrivateVPN has fewer servers (around 150), which might affect its speed and performance. However, its download and upload speeds are also commendable, and it allows P2P file sharing and unblocks streaming sites. Despite the praise-worthy features of PrivateVPN, due to a higher number of servers and better speed test results, CyberGhost VPN wins in this comparison.
CyberGhost
- High-speed servers: CyberGhost has a large network of servers that are optimized for speed. This means that you can expect fast speeds even when connecting to servers that are far away.
- Multiple server locations: CyberGhost has servers in over 91 countries, so you should be able to find a server that is close to you.
- Specialized servers: CyberGhost offers specialized servers for different purposes, such as streaming, torrenting, and gaming.
- Obfuscated servers: CyberGhost offers obfuscated servers that are designed to hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Dedicated IP addresses: CyberGhost offers dedicated IP addresses for users who need a static IP address.
- P2P-optimized servers: CyberGhost has servers that are optimized for P2P file sharing.
- Streaming-optimized servers: CyberGhost has servers that are optimized for streaming video and audio.
- Gaming-optimized servers: CyberGhost has servers that are optimized for online gaming.
- High-speed servers: CyberGhost has a large network of servers that are optimized for speed. This means that you can expect fast speeds even when connecting to servers that are far away.
- Multiple protocols: CyberGhost supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and WireGuard. These protocols offer different trade-offs between speed and security.
- Automatic server selection: CyberGhost's automatic server selection feature chooses the fastest server for your location and needs. This can help to improve your speeds.
- Bandwidth throttling: CyberGhost does not throttle bandwidth, so you can enjoy the fastest possible speeds.
- No speed caps: CyberGhost does not impose any speed caps, so you can download and stream as much as you want.
PrivateVPN
- Number of servers: PrivateVPN has a network of over 200 servers in 63 countries. This gives you a lot of options when choosing a server to connect to.
- Server locations: PrivateVPN's servers are located in countries all over the world, including the United States, Canada, Europe, Asia, and South America. This allows you to connect to a server that is close to you, which can improve your speeds.
- Types of servers: PrivateVPN offers a variety of server types, including PPTP, OpenVPN, and IKEv2/IPSec. The type of server you choose will affect your speeds and security.
- Dedicated IP addresses: PrivateVPN offers dedicated IP addresses for an additional fee. This is a good option for users who need to maintain a consistent IP address for things like gaming or streaming.
- Obfuscated servers: PrivateVPN offers obfuscated servers that hide the fact that you are using a VPN. This can be useful in countries where VPNs are blocked.
- Secure core servers: PrivateVPN offers secure core servers that are located in countries with strong privacy laws. These servers are used to protect your traffic even if the VPN connection drops.
- Unlimited bandwidth: PrivateVPN offers unlimited bandwidth, which means that you can download and stream as much as you want without worrying about your speeds being throttled.
- Fast speeds: PrivateVPN claims to offer fast speeds, but there is no guarantee of this. Your speeds will depend on a number of factors, including your location, the server you are connected to, and the amount of traffic on the network.
- Multiple protocols: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. The protocol you choose will affect your speeds, so it is important to choose the one that is best for your needs.
- Server location: The server location you choose will also affect your speeds. If you are connecting to a server that is far away you, your speeds will be slower than if you connect to a server that is closer.
- Network congestion: Network congestion can also affect your speeds. If there is a lot of traffic on the network, your speeds will be slower.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by CyberGhost VPN versus PrivateVPN.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
CyberGhost VPN excels in unblocking streaming services, with specialized servers for platforms like Netflix, BBC iPlayer, and more. It also supports P2P torrenting on dedicated servers. PrivateVPN, while smaller, also unblocks major streaming services and supports torrenting. However, it may lack the speed and server options that CyberGhost provides. Both have robust security features, but CyberGhost's larger network and specialized streaming servers make it a slightly better choice for streaming and torrenting. So, the winner in this comparison would be CyberGhost VPN.
CyberGhost
- Streaming-optimized servers: CyberGhost has servers that are optimized for streaming video and audio. These servers are located close to popular streaming services, so you can get the best possible streaming quality.
- Unblocks popular streaming services: CyberGhost can unblock popular streaming services, such as Netflix, Hulu, Amazon Prime Video, BBC iPlayer, and Disney+. This means you can watch your favorite shows and movies no matter where you are in the world.
- No buffering or lag: CyberGhost's streaming-optimized servers are designed to provide fast and reliable streaming. This means you should be able to watch your favorite shows and movies without any buffering or lag.
- Easy to use: CyberGhost is easy to use, even for beginners. The app has a simple interface that makes it easy to find and connect to streaming-optimized servers.
- Money-back guarantee: CyberGhost offers a 45-day money-back guarantee. This means you can try it out risk-free and get a refund if you are not satisfied.
- P2P-optimized servers: CyberGhost has servers that are optimized for P2P file sharing. These servers have a lot of bandwidth and are less likely to be congested, which can improve your P2P speeds.
- No throttling: CyberGhost does not throttle bandwidth, so you can download as much as you want without any speed limits.
- No logs: CyberGhost does not store any logs of your P2P activity, so you can be sure that your privacy is protected.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if your VPN connection drops. This prevents your real IP address being exposed.
- Easy to use: CyberGhost is easy to use, even for beginners. The app has a simple interface that makes it easy to find and connect to P2P-optimized servers.
PrivateVPN
- Unblocks streaming services: PrivateVPN can unblock most streaming services, including Netflix, Hulu, and BBC iPlayer. This means that you can watch your favorite shows and movies even if you are traveling or in a region where the service is blocked.
- Fast speeds for streaming: PrivateVPN's speeds are good enough for streaming HD videos. You may experience some buffering, but it should not be too bad.
- Multiple protocols for streaming: PrivateVPN supports multiple VPN protocols, including OpenVPN, IKEv2/IPSec, and PPTP. OpenVPN is generally considered to be the most secure protocol, but it may not be the fastest. IKEv2/IPSec is a good compromise between security and speed. PPTP is the least secure protocol, but it is also the fastest.
- Dedicated streaming servers: PrivateVPN offers dedicated streaming servers for some popular streaming services. These servers are optimized for streaming and can provide better speeds and reliability.
- Allows P2P traffic: PrivateVPN allows P2P traffic on all of its servers. This means that you can download and share files using torrent clients without any problems.
- No bandwidth limits: PrivateVPN does not have any bandwidth limits for torrenting. This means that you can download as much as you want without worrying about your speeds being throttled.
- Strong encryption: PrivateVPN uses 256-bit encryption to protect your data while torrenting. This means that your traffic is encrypted and cannot be intercepted by third parties.
- No logs: PrivateVPN does not keep any logs of your torrenting activity. This means that they cannot see what files you are downloading or sharing.
- Kill switch: PrivateVPN has a kill switch that will disconnect your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
Support Features
This section looks at what kind of customer support you can expect from PrivateVPN versus CyberGhost VPN.
Winner is:
CyberGhost VPN offers 24/7 live chat support, detailed guides, FAQs and email support ensuring immediate responses. PrivateVPN, while providing helpful support, lacks 24/7 availability and relies on email and remote setup. Customer support is crucial to assist users with setup, troubleshooting, and understanding VPN usage. With superior availability and support resources, the winner is CyberGhost VPN.
CyberGhost
- 24/7 live chat: CyberGhost offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: CyberGhost also offers email support. This is a good option if you need to send a more detailed question or issue.
- Knowledge base: CyberGhost has a knowledge base that contains answers to frequently asked questions. This is a good resource if you can't find the answer to your question in the live chat or email support.
- Money-back guarantee: CyberGhost offers a 45-day money-back guarantee. This means you can try the service risk-free and get a refund if you are not satisfied.
PrivateVPN
- Live chat: PrivateVPN offers live chat support 24/7. This means that you can get help a customer support representative at any time of day or night.
- Email support: PrivateVPN also offers email support. You can send an email to the support team and they will get back to you as soon as possible.
- Knowledge base: PrivateVPN has a knowledge base that contains articles about how to use the service. This is a good resource if you have a simple question or need help troubleshooting a problem.
- Forum: PrivateVPN also has a forum where users can ask questions and help each other. This is a good resource if you have a more complex question or need help with something that is not covered in the knowledge base.
- Money-back guarantee: PrivateVPN offers a 30-day money-back guarantee. This means that you can try the service for 30 days and if you are not satisfied, you can get a full refund.
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