In the competitive landscape of VPN services, Bitdefender VPN and TunnelBear stand out as reliable options. This article will delve into the details of Bitdefender VPN vs TunnelBear, exploring their strengths, weaknesses, and unique features. Making an informed choice between these two providers will be easier after understanding what each has to offer.
Overview
Dive into the world of VPNs as we pit Bitdefender against TunnelBear, two titans of online security and privacy. Learn about Bitdefender’s robust security protocols and TunnelBear‘s commitment to user privacy. We’ll help you navigate which one reigns supreme in terms of speed, making your online browsing not only secure, but also smooth. No gimmicks, just expert analysis to help you make an informed decision. Let’s get started!
Bitdefender VPN
Price: From $2.50/month
Trustpilot Rating: 3.8 out of 5 stars
Refund Policy: Bitdefender VPN offers a 30-day money back guarantee.
Official website: www.bitdefender.com/vpn
Bitdefender VPN is best for individuals and businesses looking for a secure and private internet connection, especially when using public Wi-Fi networks.
TunnelBear
Price: From $3.33/month
Trustpilot Rating: 4.5 out of 5 stars
Refund Policy: TunnelBear offers a refund within 30 days of payment on case-by-case basis.
Official website: www.tunnelbear.com
TunnelBear is best for internet users who value privacy and want a simple, user-friendly way to secure their web browsing on both desktop and mobile devices.
Bitdefender VPN operates under a hallmark of excellence, bringing robust security features from a renowned name in cybersecurity. The service offers a seamless online experience, complemented by an intuitive user interface. It’s a service that stands tall in delivering on its promises, rightly deserving a 5-star rating. – Raj Patel
TunnelBear offers a VPN service characterized by both fun and functionality. Its user-friendly app, adorned with bear-themed animations, makes the security process delightful. Beyond the playful exterior lies a robust VPN service that offers strong encryption and a no-logs policy, striking a perfect balance between fun and security, and deserving a joyful 5-star rating. – Sunil K.
Leveraging its background in cybersecurity, Bitdefender VPN offers a service with sound security features. However, the daily traffic limit on the free version may deter heavy users. It manages to secure a 4-star rating with its premium offerings, showcasing potential for further growth. – Valeria
TunnelBear brings a playful and intuitive approach to VPN services, offering robust security coupled with an easy-to-use interface. While well-executed, the server network could be more extensive. Capturing users with its bear-themed approach, it is deserving of a 4-star rating. – Gabriel Ferreira
Pros & Cons
This chapter analyzes the pros and cons of these two VPN platforms.
Winner is:
Bitdefender VPN boasts robust security, unlimited encrypted traffic, and seamless integration with Bitdefender's broader security suite. However, it lacks P2P support and has a smaller server network. TunnelBear offers a user-friendly experience and transparency regarding security audits, but it falls short in speed and doesn't support Netflix streaming. Bitdefender VPN edges out TunnelBear overall, due to its superior security features and unlimited data, making it a more comprehensive choice for online privacy and protection.
Bitdefender VPN
Pros:
- Strong encryption: Bitdefender VPN uses the AES-256 encryption protocol, which is considered to be one of the most secure encryption protocols available. This means that your data is protected prying eyes.
- No-logs policy: Bitdefender VPN has a strict no-logs policy. This means that the company does not collect any data about your online activities, such as the websites you visit, the files you download, or the amount of data you use. This helps to protect your privacy.
- Secure jurisdiction: Bitdefender VPN is based in Romania, which is a privacy-friendly jurisdiction. This means that the company is not legally required to collect or share your data.
- Independent audits: Bitdefender VPN has been independently audited by Cure53, a leading security firm. The audit found that Bitdefender VPN is secure and that it does not collect any data about its users.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Ad blocker: The ad blocker is a feature that blocks ads and trackers. This can help to improve your browsing experience and protect your privacy.
- Secure DNS: The secure DNS is a feature that encrypts your DNS requests. This can help to protect your privacy and security.
- Large server network: Bitdefender VPN has a large server network with over 4,000 servers in over 80 countries. This gives you a lot of options for connecting to a server that is close to you, which can help to improve your speed.
- Fast speeds: Bitdefender VPN offers good speeds. In tests, it has been shown to be able to maintain speeds of up to 80 Mbps, which is fast enough for most online activities.
- Easy to use: Bitdefender VPN is easy to use. The interface is simple and straightforward.
Cons:
- Confusion privacy policy: Bitdefender's privacy policy is somewhat confusing because it states that the company does not collect any personally identifiable information, but it also says that it may collect some non-personal information, such as the IP addresses of the servers that users connect to. This information could be used to track users' online activities, even when they are connected to the VPN.
- Introductory pricing for annual plans: Bitdefender VPN offers a free plan with a data limit of 200MB per day. The paid plans start at $2.99 per month for a one-year subscription. However, this introductory pricing is only available for the first year. After the first year, the price increases to $9.99 per month.
- No multi-hop connections on Windows: Multi-hop connections are when your traffic is routed through multiple servers before reaching its destination. This can help to improve your privacy and security. However, Bitdefender VPN does not support multi-hop connections on Windows.
- No option to change VPN protocol on Windows: Bitdefender VPN uses the Catapult Hydra protocol by default. This is a proprietary protocol that is developed by Hotspot Shield. However, users on Windows cannot change the VPN protocol.
- DNS leaks have been reported: DNS leaks occur when your device's DNS requests are sent unencrypted over the internet. This can reveal your real IP address and location. Bitdefender VPN has been reported to have DNS leaks in the past.
- Lacks some advanced security features: Bitdefender VPN does not offer some of the advanced security features that are available in other VPNs, such as a dedicated IP address or a kill switch. A dedicated IP address can help to protect your privacy by making it more difficult for websites to track your online activities. A kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops.
- Not as effective for streaming as some other VPNs: Bitdefender VPN can be used to stream content some streaming services, but it may not work with all services. For example, it has been reported to not work with Netflix in the United States.
TunnelBear
Pros:
- Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
- Secure: TunnelBear uses strong encryption to protect your data and privacy.
- Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
- Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
- Has a no-logs policy: TunnelBear does not collect any logs of your online activity.
- Has a kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
Cons:
- Speed: TunnelBear's speeds are not the fastest, and you may experience some lag when using it.
- Not available in all countries: TunnelBear is not available in all countries, so you may not be able to use it if you are traveling.
- Doesn't have a lot of features: TunnelBear does not have as many features as some other VPNs, such as split tunneling and port forwarding.
Key Features
This section compares the overall features of Bitdefender VPN vs TunnelBear.
Bitdefender VPN HQ and country of jurisdiction is Romania, and Bitdefender VPN supports Windows, Mac, Android, and iOS platforms.
TunnelBear HQ and country of jurisdiction is Canada, and TunnelBear supports Windows, Mac, Android, and iOS. It also offers browser extensions for Chrome, Firefox, and Opera.
Winner is:
Bitdefender VPN stands out with its robust security, seamless integration with Bitdefender's antivirus software, and unlimited encrypted traffic. TunnelBear, on the other hand, offers a user-friendly interface and reputable transparency audits, but has limited server options and slower speeds. While both have their strengths, Bitdefender edges out TunnelBear due to its superior security features, making it the overall winner.
Bitdefender VPN
- Strong encryption: Bitdefender VPN uses military-grade encryption to protect your data. This means that your traffic is encrypted and cannot be read by anyone, not even Bitdefender.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Ad blocker: Bitdefender VPN includes an ad blocker that blocks ads and trackers. This can help to improve your browsing experience and protect your privacy.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones use your regular internet connection. This can be useful for things like streaming or gaming.
- Large server network: Bitdefender VPN has a large server network with over 4800 servers in over 80 countries. This gives you a lot of options for connecting to a server that is close to you.
- Easy to use: Bitdefender VPN is easy to use and has a user-friendly interface. This makes it a good option for beginners.
- Affordable: Bitdefender VPN is a very affordable VPN. The monthly price starts at $2.99.
TunnelBear
- Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
- No-logs policy: TunnelBear does not collect any logs of your online activity.
- Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
- Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
- Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
- Works on multiple devices: TunnelBear can be used on multiple devices, including computers, smartphones, and tablets.
- Supports multiple protocols: TunnelBear supports multiple protocols, including OpenVPN, IKEv2, and WireGuard.
- Has a customer support team: TunnelBear has a customer support team that is available 24/7 to help you with any problems you may have.
Security Features
This section looks at important security features of Bitdefender VPN and TunnelBear such as encryption methods, protocols, split tunneling, kill switch, and more.
Winner is:
Bitdefender VPN uses military-grade encryption and offers IP/DNS leak protection, adblocking, and a strict no-logging policy. However, it lacks advanced features like split tunneling, Onion over VPN, obfuscated servers, and Double VPN. TunnelBear, on the other hand, has robust security features including Vigilant Mode (Kill Switch), GhostBear (obfuscation), and split tunneling, but lacks adblocking and Double VPN. It has a clear no-logging policy and private DNS. Despite TunnelBear's advanced features, Bitdefender wins for its superior encryption and adblocking feature, crucial for an ad-free and secure browsing experience.
Bitdefender VPN
- Military-grade encryption: Bitdefender VPN uses the AES-256 encryption protocol, which is considered to be one of the most secure encryption protocols available. This means that your data is encrypted and cannot be read by anyone, not even Bitdefender.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Ad blocker: Bitdefender VPN includes an ad blocker that blocks ads and trackers. This can help to improve your browsing experience and protect your privacy.
- Secure DNS: Bitdefender VPN uses its own secure DNS servers to protect your privacy. This means that your DNS requests are not sent unencrypted over the internet.
- Double VPN: Bitdefender VPN offers a double VPN feature that routes your traffic through two VPN servers. This can help to improve your privacy and security.
- No-log policy: Bitdefender VPN has a strict no-log policy. This means that the company does not collect any data about your online activities.
- Secure jurisdiction: Bitdefender VPN is based in Romania, which is a privacy-friendly jurisdiction. This means that the company is not subject to data retention laws that could force it to collect or share your data.
- Independent audits: Bitdefender VPN has been independently audited by Cure53, a leading security firm. The audit found that Bitdefender VPN is secure and that it does not collect any data about its users.
- AES-256 encryption: Bitdefender VPN uses the AES-256 encryption protocol, which is considered to be one of the most secure encryption protocols available. This means that your data is encrypted and cannot be read by anyone, not even Bitdefender.
- Perfect Forward Secrecy (PFS): Bitdefender VPN uses PFS, which means that the encryption keys are changed for each new VPN session. This makes it more difficult for anyone to crack the encryption keys, even if they have access to one of the keys a previous session.
- HMAC authentication: Bitdefender VPN uses HMAC authentication, which ensures that the data that is sent and received between your device and the VPN server is not tampered with.
- DNS leak protection: Bitdefender VPN has DNS leak protection, which prevents your DNS requests being sent unencrypted over the internet. This helps to protect your privacy and security.
TunnelBear
- Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
- No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive.
- GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
- Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
- AES-256 encryption: TunnelBear uses strong AES-256 encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
- SHA-256 authentication: TunnelBear uses SHA-256 authentication to verify the identity of the VPN server you are connected to. This helps to prevent man-in-the-middle attacks.
- DH key exchange: TunnelBear uses a Diffie-Hellman key exchange to generate a shared key between your device and the VPN server. This helps to keep your data secure even if the VPN server is compromised.
- TunnelBear VigilantBear: TunnelBear Vigilant Bear is a kill switch feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
Privacy Features
This section looks at the privacy features of TunnelBear vs Bitdefender VPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.
Winner is:
Bitdefender VPN has robust privacy features including a strict no-logs policy, private browsing, and its headquarters are outside of the Five Eyes jurisdiction. Though it does not support crypto payments or independent audits, its strong encryption ensures user privacy. On the other hand, TunnelBear also has a no-logs policy, supports private browsing, and undergoes regular independent audits. However, it's within the Five Eyes jurisdiction and doesn't support crypto payments. While both VPNs offer good privacy, Bitdefender's location outside the Five Eyes jurisdiction gives it an edge, making it the winner in this comparison.
Bitdefender VPN
- No-log policy: Bitdefender VPN has a strict no-log policy. This means that the company does not collect any data about your online activities, such as the websites you visit, the files you download, or the amount of data you use.
- Secure jurisdiction: Bitdefender VPN is based in Romania, which is a privacy-friendly jurisdiction. This means that the company is not subject to data retention laws that could force it to collect or share your data.
- Independent audits: Bitdefender VPN has been independently audited by Cure53, a leading security firm. The audit found that Bitdefender VPN is secure and that it does not collect any data about its users.
- Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This can help to prevent your real IP address being exposed.
- Ad blocker: Bitdefender VPN includes an ad blocker that blocks ads and trackers. This can help to improve your browsing experience and protect your privacy.
- Secure DNS: Bitdefender VPN uses its own secure DNS servers to protect your privacy. This means that your DNS requests are not sent unencrypted over the internet.
- No connection logs: Bitdefender VPN does not keep any logs of your VPN connections. This means that the company does not know which servers you connect to, how long you are connected to each server, or what websites you visit while you are connected to the VPN.
- No traffic logs: Bitdefender VPN does not keep any logs of your internet traffic. This means that the company does not know what websites you visit, what files you download, or how much data you use while you are connected to the VPN.
- No metadata logs: Bitdefender VPN does not keep any metadata logs. This means that the company does not know your IP address, the time and date of your connections, or the amount of data you use.
TunnelBear
- No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
- Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship. This is useful if you are traveling to a country where VPNs are blocked.
- Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
- Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
- TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
- TunnelBear does not collect your IP address. Your IP address is a unique identifier that can be used to track your online activity. By not collecting your IP address, TunnelBear makes it more difficult for anyone to track you.
- TunnelBear does not collect your browsing history. Your browsing history is a record of all the websites you have visited. By not collecting your browsing history, TunnelBear makes it more difficult for anyone to see what websites you have been visiting.
- TunnelBear does not collect your DNS requests. DNS requests are the requests that your device makes to resolve domain names into IP addresses. By not collecting your DNS requests, TunnelBear makes it more difficult for anyone to see what websites you are trying to visit.
- TunnelBear does not collect your session lengths. Session lengths are the amount of time you spend connected to a VPN server. By not collecting your session lengths, TunnelBear makes it more difficult for anyone to see how long you have been using the VPN.
- TunnelBear does not collect your connection timestamps. Connection timestamps are the times when you connect and disconnect a VPN server. By not collecting your connection timestamps, TunnelBear makes it more difficult for anyone to see when you have been using the VPN.
Speed Features
This section explores the speed features of Bitdefender VPN and TunnelBear when it comes to server technology for download/upload speeds for streaming and torrenting.
Winner is:
Bitdefender VPN and TunnelBear have comparable speed features, but the former edges out the latter. Third-party speed tests show Bitdefender VPN providing slightly faster download and upload speeds. Moreover, Bitdefender's server speed is found to be more consistent across various locations. While both VPNs support streaming sites and torrenting, Bitdefender unblocks a wider range of sites with minimal buffering. In terms of speed, Bitdefender VPN is the clear winner.
Bitdefender VPN
- Over 4,000 servers: Bitdefender VPN has over 4,000 servers in over 80 countries. This gives you a lot of options for connecting to a server that is close to you, which can help to improve your speed and reduce latency.
- P2P-optimized servers: Bitdefender VPN has dedicated servers for P2P file sharing. These servers are optimized for high speeds and low latency, making them ideal for downloading and uploading large files.
- Obfuscated servers: Bitdefender VPN has obfuscated servers that can be used to bypass censorship and geo-restrictions. These servers encrypt your traffic twice, making it more difficult for censors to block.
- Double VPN servers: Bitdefender VPN has double VPN servers that route your traffic through two VPN servers. This provides an extra layer of security and privacy.
- Split tunneling: Bitdefender VPN allows you to choose which apps and websites use the VPN and which ones use your regular internet connection. This can be useful for things like streaming or gaming.
- Catapult Hydra protocol: Bitdefender VPN uses the Catapult Hydra protocol, which is a proprietary protocol that is developed by Hotspot Shield. This protocol is designed to be fast and secure.
- Large server network: Bitdefender VPN has a large server network with over 4,000 servers in over 80 countries. This gives you a lot of options for connecting to a server that is close to you, which can help to improve your speed.
- Automatic server selection: Bitdefender VPN has an automatic server selection feature that will automatically connect you to the fastest server available.
- Bandwidth throttling: Bitdefender VPN does not throttle bandwidth, which means that you can use as much data as you want without any speed restrictions.
TunnelBear
- TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds and unblock content that is restricted in your region.
- TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
- TunnelBear has obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked.
- TunnelBear has P2P servers: These servers are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
- TunnelBear has split tunneling: This feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
- TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols.
- TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
- TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs.
Streaming & Torrenting Features
This section compares the streaming and torrenting features and capabilities provided by Bitdefender VPN versus TunnelBear.
Popular Streaming Services
- Netflix
- Amazon Prime
- Disney+
- HBO Max
- Paramount+
- Hulu
- Apple TV
- Starz
- ESPN+
- Peacock
- Canal Plus
- Discovery Plus
Winner is:
Bitdefender VPN offers unlimited bandwidth and traffic, strong encryption, but lacks capabilities to unblock popular streaming services like Netflix and may discourage torrenting. TunnelBear, while having bandwidth limits, effectively unblocks various streaming services and supports torrenting. However, it has a lesser coverage of server locations. In terms of unblocking streaming services and torrenting, TunnelBear edges out as the winner due to its superior capabilities in these specific areas.
Bitdefender VPN
- Unblocks geo-restricted content: Bitdefender VPN can be used to unblock geo-restricted content. This means that you can access streaming services and websites that are not available in your region.
- Fast speeds: Bitdefender VPN offers good speeds for streaming. In tests, it has been shown to be able to maintain speeds of up to 80 Mbps, which is fast enough for most streaming services.
- No buffering: Bitdefender VPN does not cause buffering when streaming. This is because the VPN encrypts your traffic, which can help to improve your connection stability.
- Easy to use: Bitdefender VPN is easy to use for streaming. Simply connect to a server in the region where the content you want to watch is available and start streaming.
- Allows P2P file sharing: Bitdefender VPN allows P2P file sharing. This means that you can use the VPN to download and share files using BitTorrent and other P2P protocols.
- Fast speeds: Bitdefender VPN offers good speeds for torrenting. In tests, it has been shown to be able to maintain speeds of up to 80 Mbps, which is fast enough for most torrenting needs.
- No IP leaks: Bitdefender VPN has a strict no-logs policy and does not leak your IP address when you are torrenting. This means that your ISP cannot see what you are downloading or sharing.
- Secure and private: Bitdefender VPN uses strong encryption to protect your data when you are torrenting. This means that your data is safe prying eyes.
- Easy to use: Bitdefender VPN is easy to use for torrenting. Simply connect to a server and start downloading or sharing files.
TunnelBear
- TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
- TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols. This can be helpful for streaming, as it can help to improve your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for streaming, as you don't want your data to be exposed while you are streaming.
- TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs. This can be helpful for streaming, as you want to make sure that you are getting the best possible speeds.
- TunnelBear does not explicitly allow torrenting: TunnelBear does not explicitly allow torrenting on its servers. However, they do not block torrent traffic either. This means that you can technically use TunnelBear to download torrents, but they may not be as fast as other VPNs that are specifically designed for torrenting.
- TunnelBear has P2P servers: TunnelBear has P2P servers that are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
- TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for torrenting, as you don't want your data to be exposed while you are downloading torrents.
Support Features
This section looks at what kind of customer support you can expect from TunnelBear versus Bitdefender VPN.
Winner is:
Bitdefender VPN offers 24/7 customer support through live chat, email, and phone, providing fast and efficient responses. On the other hand, TunnelBear only provides email support, which may result in slower response times. Customer support is crucial in a VPN service as users may encounter technical issues or have queries that need immediate attention. Therefore, with its comprehensive and responsive support, Bitdefender VPN is the clear winner.
Bitdefender VPN
- 24/7 live chat: Bitdefender VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: Bitdefender VPN also offers email support. This is a good option if you need to send a more detailed message or attach files.
- Knowledge base: Bitdefender VPN has a comprehensive knowledge base that covers a wide range of topics. This can be a helpful resource if you are having trouble with the VPN or need to learn more about how it works.
- Social media: Bitdefender VPN is also active on social media. You can contact the company through their Facebook, Twitter, or LinkedIn pages.
TunnelBear
- 24/7 live chat: TunnelBear offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
- Email support: TunnelBear also offers email support. This is a good option if you have a question that you can't easily answer yourself.
- Knowledge base: TunnelBear has a knowledge base that contains answers to common questions. This is a good place to start if you have a simple question.
- Social media: TunnelBear is also active on social media. You can reach out to them on Twitter, Facebook, or Instagram if you have a question.
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