Atlas VPN vs TunnelBear Comparison

Written by
in VPN

Our content is reader-supported. If you click on our links, we may earn a commission. How we review.

In the world of VPN services, Atlas VPN and TunnelBear stand out for their unique offerings. In this article, we will delve into the key differences and similarities between Atlas VPN vs TunnelBear. Both have their strengths, but your choice ultimately depends on your specific needs and preferences.

Overview

Navigate the virtual world securely with the right VPN. In this comparison piece, we’ll dissect Atlas VPN and TunnelBear VPN, two prominent players in online privacy. We’ll delve into their security measures, evaluate how they uphold your privacy, and assess their speed capabilities. Are you undecided about which VPN to choose? Our comprehensive analysis will help you make an informed decision. Let’s dive into the world of secure, anonymous browsing.

Atlas VPN

Atlas VPN

Price: From $1.83/month

Trustpilot Rating: 4.1 out of 5 stars

Refund Policy: Atlas VPN offers a 30-day money-back guarantee.

Official website: www.atlasvpn.com

Atlas VPN is best for individuals seeking secure, private and unrestricted internet access, whether they’re at home, at work, or on the go.

Learn more about Atlas VPN

TunnelBear

TunnelBear

Price: From $3.33/month

Trustpilot Rating: 4.5 out of 5 stars

Refund Policy: TunnelBear offers a refund within 30 days of payment on case-by-case basis.

Official website: www.tunnelbear.com

TunnelBear is best for internet users who value privacy and want a simple, user-friendly way to secure their web browsing on both desktop and mobile devices.

Learn more about TunnelBear

Atlas VPN takes user security and privacy to the next level with its reliable and user-friendly service. The robust encryption safeguards your data while the elegant and intuitive interface ensures smooth navigation. I have found peace of mind while browsing, thanks to the top-tier security features it offers. It is the epitome of both sophistication and simplicity, fully warranting a 5-star review! – Sofia

starstarstarstarstar

TunnelBear offers a VPN service characterized by both fun and functionality. Its user-friendly app, adorned with bear-themed animations, makes the security process delightful. Beyond the playful exterior lies a robust VPN service that offers strong encryption and a no-logs policy, striking a perfect balance between fun and security, and deserving a joyful 5-star rating. – Sunil K.

starstarstarstarstar

Atlas VPN impresses with its straightforward approach to online security and privacy. It offers robust encryption and a simple user interface. While it covers the basics well, a more extensive server network would elevate the service even further. A promising service that merits a 4-star review. – Elise J.

starstarstarstar

TunnelBear brings a playful and intuitive approach to VPN services, offering robust security coupled with an easy-to-use interface. While well-executed, the server network could be more extensive. Capturing users with its bear-themed approach, it is deserving of a 4-star rating. – Gabriel Ferreira

starstarstarstar

Pros & Cons

This chapter delves into the benefits and drawbacks of these two VPN solutions.

Winner is:

Atlas VPN offers unlimited devices, strong data encryption and a no-logs policy, making it a robust choice for online privacy. However, its server network is relatively small. TunnelBear has a user-friendly interface, but its speed is inconsistent and it doesn't reliably bypass geo-restrictions. It also has a limited number of servers. Taking these factors into account, Atlas VPN triumphs as the overall winner for its superior security and unlimited device connections.

Atlas VPN

Atlas VPN

Pros:
  • Fast speeds: Atlas VPN offers fast speeds, even on its free plan. This is thanks to its use of the WireGuard protocol and its optimized servers.
  • Secure: Atlas VPN uses strong encryption and other security features to protect your data. This includes a no-logs policy, a kill switch, and DNS leak protection.
  • Affordable: Atlas VPN offers a variety of pricing plans, including a free plan. The paid plans are very affordable, making Atlas VPN a good option for budget-minded users.
  • Unblocks streaming services: Atlas VPN can unblock popular streaming services, such as Netflix, Hulu, and Disney+. This allows you to watch your favorite shows and movies anywhere in the world.
  • Unlimited device connections: Atlas VPN allows unlimited device connections with a single account. This means that you can protect all of your devices with a single VPN subscription.
  • Good customer support: Atlas VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
Cons:
  • Small server network: Atlas VPN has a relatively small server network, compared to some other VPN providers. This can sometimes lead to slower speeds, especially during peak times.
  • Doesn't use diskless VPN servers: Atlas VPN uses traditional VPN servers, which means that your data is stored on the servers. This is not as secure as diskless VPN servers, which delete all data when the server is rebooted.
  • Some features are not available on the free plan: Some features, such as split tunneling and Double VPN, are not available on the free plan.
  • Kill switch can be a bit buggy: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed. However, the kill switch on Atlas VPN can sometimes be a bit buggy and may not always work as expected.
TunnelBear

TunnelBear

Pros:
  • Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
  • Secure: TunnelBear uses strong encryption to protect your data and privacy.
  • Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
  • Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
  • Has a no-logs policy: TunnelBear does not collect any logs of your online activity.
  • Has a kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
Cons:
  • Speed: TunnelBear's speeds are not the fastest, and you may experience some lag when using it.
  • Not available in all countries: TunnelBear is not available in all countries, so you may not be able to use it if you are traveling.
  • Doesn't have a lot of features: TunnelBear does not have as many features as some other VPNs, such as split tunneling and port forwarding.

Key Features

This section compares the overall features of Atlas VPN vs TunnelBear.

Atlas VPN HQ and country of jurisdiction is United States, and Atlas VPN supports Windows, Mac, Android, and iOS.

TunnelBear HQ and country of jurisdiction is Canada, and TunnelBear supports Windows, Mac, Android, and iOS. It also offers browser extensions for Chrome, Firefox, and Opera.

Winner is:

Atlas VPN stands out with its unlimited device connections, military-grade encryption, and an ad tracker blocker. TunnelBear, on the other hand, offers a user-friendly interface and strong encryption but lacks in server locations and device connections. While both have merits, the broader functionality and flexibility of Atlas VPN make it a clear winner in this comparison.

Atlas VPN

Atlas VPN

  • Fast speeds: Atlas VPN has a relatively small server network, but it still manages to offer fast speeds. This is thanks to its use of WireGuard protocol and its optimization for streaming and torrenting.
  • Secure with a no-logs policy: Atlas VPN has a strict no-logs policy, which means that it does not collect any data about your online activity. This makes it a good choice for privacy-conscious users.
  • Affordable pricing: Atlas VPN offers a variety of pricing plans, including a free version. The paid plans are very affordable, making Atlas VPN a good option for budget-minded users.
  • Unblocks popular streaming services: Atlas VPN can unblock popular streaming services such as Netflix, Hulu, and Disney+. This makes it a good choice for users who want to watch their favorite shows and movies anywhere in the world.
  • Offers specialized servers for streaming and torrenting: Atlas VPN offers specialized servers for streaming and torrenting. These servers are optimized for these activities, providing fast speeds and reliable connections.
  • Unlimited device connections: Atlas VPN allows unlimited device connections with a single account. This means that you can protect all of your devices with a single VPN subscription.
  • Good customer support: Atlas VPN offers good customer support. You can contact customer support through live chat, email, or a knowledge base.
TunnelBear

TunnelBear

  • Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy.
  • Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
  • No-logs policy: TunnelBear does not collect any logs of your online activity.
  • Unblocks streaming services: TunnelBear can unblock streaming services like Netflix, Hulu, and BBC iPlayer.
  • Easy to use: TunnelBear has a simple and user-friendly interface that makes it easy to get started, even for beginners.
  • Has a free version: TunnelBear offers a free version that gives you 500 MB of data per month.
  • Works on multiple devices: TunnelBear can be used on multiple devices, including computers, smartphones, and tablets.
  • Supports multiple protocols: TunnelBear supports multiple protocols, including OpenVPN, IKEv2, and WireGuard.
  • Has a customer support team: TunnelBear has a customer support team that is available 24/7 to help you with any problems you may have.

Security Features

This section looks at important security features of Atlas VPN and TunnelBear such as encryption methods, protocols, split tunneling, kill switch, and more.

Winner is:

Atlas VPN offers robust security features including AES-256 encryption, a kill switch, DNS/IP leak protection, and a strict no-logs policy. However, it lacks advanced features like Split tunneling, Onion over VPN, and Double VPN. TunnelBear also offers AES-256 encryption, a kill switch, and a no-logs policy, but it lacks IP/DNS leak protection and advanced features like Atlas VPN. While both are secure, Atlas VPN's superior leak protection gives it the edge. The winner is Atlas VPN for its comprehensive protection and commitment to user privacy.

Atlas VPN

Atlas VPN

  • Military-grade encryption: Atlas VPN uses military-grade encryption to protect your data. The encryption used is AES-256 bit, which is the same encryption used by banks and government agencies.
  • No-logs policy: Atlas VPN has a strict no-logs policy. This means that it does not collect any data about your online activity, including your IP address, browsing history, or traffic data.
  • Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
  • DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties.
  • Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure.
  • SafeBrowse: SafeBrowse is a feature that blocks malicious websites and ads.
  • Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't.
  • AES-256 bit encryption: Atlas VPN uses AES-256 bit encryption, which is the most secure encryption standard available. It is virtually unbreakable, even by the most powerful supercomputers.
  • ChaCha20-Poly1305: Atlas VPN also uses ChaCha20-Poly1305 encryption, which is a newer encryption standard that is just as secure as AES-256 bit encryption. ChaCha20 is faster than AES-256 bit encryption, making it a good choice for mobile devices.
  • IPSec/IKEv2: Atlas VPN uses IPSec/IKEv2 tunneling protocol, which is a standard tunneling protocol that is used by many VPN providers. It is considered to be a secure tunneling protocol.
  • WireGuard: Atlas VPN also uses WireGuard tunneling protocol, which is a newer tunneling protocol that is considered to be even more secure than IPSec/IKEv2. WireGuard is also faster than IPSec/IKEv2, making it a good choice for mobile devices.
TunnelBear

TunnelBear

  • Strong encryption: TunnelBear uses strong AES 256-bit encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
  • Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops, preventing your data being exposed.
  • No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive.
  • GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship.
  • Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
  • TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
  • Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
  • AES-256 encryption: TunnelBear uses strong AES-256 encryption to protect your data and privacy. This is the same encryption used by banks and government agencies.
  • SHA-256 authentication: TunnelBear uses SHA-256 authentication to verify the identity of the VPN server you are connected to. This helps to prevent man-in-the-middle attacks.
  • DH key exchange: TunnelBear uses a Diffie-Hellman key exchange to generate a shared key between your device and the VPN server. This helps to keep your data secure even if the VPN server is compromised.
  • TunnelBear VigilantBear: TunnelBear Vigilant Bear is a kill switch feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.

Privacy Features

This section looks at the privacy features of TunnelBear vs Atlas VPN in terms of country of jurisdiction (five-eyes surveillance) no-logging policy, independent auditing, and more.

Winner is:

Atlas VPN and TunnelBear both offer strong privacy features. Atlas VPN has a strict no-log policy, accepts crypto payments, and is not a part of the Five Eyes alliance, offering an added layer of security. TunnelBear also has a no-log policy, but its Canada location within the Five Eyes alliance could be a concern. Both have undergone independent audits, but Atlas VPN's superior data jurisdiction makes it a stronger choice for privacy. Therefore, Atlas VPN edges out TunnelBear in terms of privacy features. Winner: Atlas VPN.

Atlas VPN

Atlas VPN

  • No-logs policy: Atlas VPN has a strict no-logs policy. This means that it does not collect any data about your online activity, including your IP address, browsing history, or traffic data.
  • Kill switch: The kill switch is a feature that automatically disconnects your internet connection if the VPN connection drops. This prevents your real IP address being exposed.
  • DNS leak protection: DNS leak protection prevents your DNS queries being leaked to your ISP or other third parties. DNS queries are used to translate domain names into IP addresses. If your DNS queries are not protected, your real IP address could be exposed.
  • Double VPN: Double VPN is a feature that encrypts your traffic twice, making it even more secure. Your traffic is first encrypted by the VPN server, and then it is encrypted again by a second VPN server.
  • SafeBrowse: SafeBrowse is a feature that blocks malicious websites and ads. This can help protect you malware and other online threats.
  • Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a VPN for some activities, but not others.
  • RAM-only servers: Atlas VPN's servers use RAM-only storage, which means that all data is deleted when the server is rebooted. This makes it even more difficult for anyone to access your data.
  • Independent audits: Atlas VPN has been independently audited by Cure53, a leading security firm. The audit found that Atlas VPN is compliant with its privacy policy and that it does not collect any unnecessary data.
  • No IP address logs: Atlas VPN does not log your IP address, which is the address of your device on the internet. This means that your real IP address is never exposed to the VPN provider or any third parties.
  • No browsing history logs: Atlas VPN does not log your browsing history, which is the websites that you visit. This means that your browsing activity is not tracked by the VPN provider or any third parties.
  • No traffic logs: Atlas VPN does not log your traffic data, which is the data that you send and receive over the internet. This means that your online activity is not monitored by the VPN provider or any third parties.
  • No DNS logs: Atlas VPN does not log your DNS queries, which are the requests that your device makes to translate domain names into IP addresses. This means that your real IP address is not exposed to the VPN provider or any third parties.
  • No payment logs: Atlas VPN does not log your payment information, such as your credit card number or PayPal account information. This means that your payment information is not stored by the VPN provider or any third parties.
TunnelBear

TunnelBear

  • No-logs policy: TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
  • Kill switch: TunnelBear's kill switch will disconnect your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
  • GhostBear: GhostBear is a feature that helps you bypass VPN blocking in countries with strict censorship. This is useful if you are traveling to a country where VPNs are blocked.
  • Split tunneling: Split tunneling allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
  • TrustedServer technology: TunnelBear's servers are all running on RAM, which means that your data is never stored on a hard drive. This makes it more difficult for hackers to access your data.
  • Regular security audits: TunnelBear undergoes regular security audits by independent security firms. This helps to ensure that their security measures are up to date and effective.
  • TunnelBear does not collect any logs of your online activity. This means that they cannot see what websites you visit or what data you send and receive. This is one of the most important privacy features of any VPN.
  • TunnelBear does not collect your IP address. Your IP address is a unique identifier that can be used to track your online activity. By not collecting your IP address, TunnelBear makes it more difficult for anyone to track you.
  • TunnelBear does not collect your browsing history. Your browsing history is a record of all the websites you have visited. By not collecting your browsing history, TunnelBear makes it more difficult for anyone to see what websites you have been visiting.
  • TunnelBear does not collect your DNS requests. DNS requests are the requests that your device makes to resolve domain names into IP addresses. By not collecting your DNS requests, TunnelBear makes it more difficult for anyone to see what websites you are trying to visit.
  • TunnelBear does not collect your session lengths. Session lengths are the amount of time you spend connected to a VPN server. By not collecting your session lengths, TunnelBear makes it more difficult for anyone to see how long you have been using the VPN.
  • TunnelBear does not collect your connection timestamps. Connection timestamps are the times when you connect and disconnect a VPN server. By not collecting your connection timestamps, TunnelBear makes it more difficult for anyone to see when you have been using the VPN.

Speed Features

This section explores the speed features of Atlas VPN and TunnelBear when it comes to server technology for download/upload speeds for streaming and torrenting.

Winner is:

Atlas VPN and TunnelBear both offer decent speeds, but Atlas VPN outperforms TunnelBear. Third-party speed tests reveal that Atlas VPN provides faster download and upload speeds. In terms of server speed, Atlas VPN also excels, ensuring less lag and buffering. Moreover, Atlas VPN is more reliable for streaming sites and torrenting, offering numerous servers and avoiding throttling. While TunnelBear offers reasonable speed and performance, it sometimes struggles with consistent speeds across all servers. Thus, when considering speed, Atlas VPN is the clear winner.

Atlas VPN

Atlas VPN

  • Number of servers: Atlas VPN has over 750 servers in over 30 countries. This gives you a wide range of servers to choose from, which can help you improve speeds and find a server that is close to your location.
  • Types of servers: Atlas VPN offers a variety of servers, including streaming servers, torrenting servers, and double VPN servers. This allows you to choose the right server for your needs.
  • Location of servers: Atlas VPN has servers located in over 30 countries. This gives you a wide range of servers to choose from, which can help you improve speeds and find a server that is close to your location.
  • Uptime: Atlas VPN has a high uptime, which means that the servers are usually available when you need them.
  • Performance: Atlas VPN's servers offer good performance, which means that you can stream, torrent, and browse the internet without any problems.
  • Security: Atlas VPN's servers are secure, which means that your data is protected unauthorized access.
  • WireGuard protocol: Atlas VPN uses the WireGuard protocol, which is a newer tunneling protocol that is considered to be faster than the older IPSec/IKEv2 protocol.
  • Optimized servers: Atlas VPN has optimized its servers for streaming and torrenting, which can help to improve speeds for these activities.
  • Closest server: Atlas VPN will automatically connect you to the closest server to your location, which can help to improve speeds.
  • Limited bandwidth: Atlas VPN's free plan has limited bandwidth, which can slow down speeds.
  • Server load: The load on the server can also affect speeds. If the server is overloaded, it may slow down your connection.
TunnelBear

TunnelBear

  • TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds and unblock content that is restricted in your region.
  • TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
  • TunnelBear has obfuscated servers: These servers are designed to hide the fact that you are using a VPN. This can be useful if you are in a country where VPNs are blocked.
  • TunnelBear has P2P servers: These servers are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
  • TunnelBear has split tunneling: This feature allows you to choose which apps and websites use the VPN and which ones don't. This can be useful if you want to use a streaming service that is blocked in your region, but you also want to use other apps that are not blocked.
  • TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols.
  • TunnelBear has servers in over 78 countries: This gives you a wide range of servers to choose from, which can help you to improve your speeds.
  • TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted.
  • TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs.

Streaming & Torrenting Features

This section compares the streaming and torrenting features and capabilities provided by Atlas VPN versus TunnelBear.

Popular Streaming Services
  • Netflix
  • Amazon Prime
  • Disney+
  • HBO Max
  • Paramount+
  • Hulu
  • Apple TV
  • Starz
  • ESPN+
  • Peacock
  • Canal Plus
  • Discovery Plus

Winner is:

Atlas VPN and TunnelBear both offer decent capabilities for unblocking streaming services. However, Atlas VPN has an edge with its unlimited bandwidth and ability to unblock a wider range of platforms. When it comes to torrenting, TunnelBear is not the best option as it does not support P2P sharing on all servers. Conversely, Atlas VPN supports P2P sharing on all its servers. Therefore, considering both streaming and torrenting, Atlas VPN would be the clear winner.

Atlas VPN

Atlas VPN

  • Unblocks popular streaming services: Atlas VPN can unblock popular streaming services, such as Netflix, Hulu, and Disney+. This allows you to watch your favorite shows and movies anywhere in the world.
  • Fast speeds for streaming: Atlas VPN offers fast speeds for streaming. This means that you can watch your favorite shows and movies without any buffering or lag.
  • Optimized servers for streaming: Atlas VPN has optimized servers for streaming. This means that the servers are configured to provide the best possible speeds for streaming.
  • No bandwidth limits: Atlas VPN's paid plans do not have bandwidth limits. This means that you can stream as much as you want without having to worry about running out of data.
  • Secure streaming: Atlas VPN's encryption and other security features protect your data while you are streaming. This means that your streaming activity is safe prying eyes.
  • P2P allowed on all servers: Atlas VPN allows P2P traffic on all of its servers. This means that you can torrent anywhere in the world without having to worry about being blocked.
  • Fast speeds for torrenting: Atlas VPN offers fast speeds for torrenting. This means that you can download files quickly and easily.
  • Optimized servers for torrenting: Atlas VPN has optimized servers for torrenting. This means that the servers are configured to provide the best possible speeds for torrenting.
  • No bandwidth limits: Atlas VPN's paid plans do not have bandwidth limits. This means that you can torrent as much as you want without having to worry about running out of data.
  • Secure torrenting: Atlas VPN's encryption and other security features protect your data while you are torrenting. This means that your torrenting activity is safe prying eyes.
TunnelBear

TunnelBear

  • TunnelBear has dedicated streaming servers: These servers are optimized for streaming services like Netflix, Hulu, and BBC iPlayer. This means that you can unblock these services and stream your favorite shows and movies without buffering or lag.
  • TunnelBear uses the WireGuard protocol: WireGuard is a new VPN protocol that is designed to be faster and more secure than traditional VPN protocols. This can be helpful for streaming, as it can help to improve your speeds.
  • TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for streaming, as you don't want your data to be exposed while you are streaming.
  • TunnelBear has a speed test feature: The speed test feature allows you to test the speeds of different servers, so you can find the fastest one for your needs. This can be helpful for streaming, as you want to make sure that you are getting the best possible speeds.
  • TunnelBear does not explicitly allow torrenting: TunnelBear does not explicitly allow torrenting on its servers. However, they do not block torrent traffic either. This means that you can technically use TunnelBear to download torrents, but they may not be as fast as other VPNs that are specifically designed for torrenting.
  • TunnelBear has P2P servers: TunnelBear has P2P servers that are optimized for file sharing. This means that you can download and upload files without affecting your speeds.
  • TunnelBear has a kill switch: The kill switch is a feature that disconnects your internet connection if the VPN connection drops. This prevents your data being exposed if the VPN connection is interrupted. This is an important security feature that all VPNs should have, but it is especially important for torrenting, as you don't want your data to be exposed while you are downloading torrents.

Support Features

This section looks at what kind of customer support you can expect from TunnelBear versus Atlas VPN.

Winner is:

Atlas VPN offers 24/7 customer support with live chat and email support, along with a comprehensive FAQ section on their website. TunnelBear, on the other hand, lacks a live chat feature and primarily relies on email support and a knowledge base. Customer support is crucial for a VPN service as it ensures quick resolution of technical issues and queries. Therefore, in terms of customer support, Atlas VPN is the clear winner due to its round-the-clock live chat feature.

Atlas VPN

Atlas VPN

  • Live chat: Atlas VPN offers 24/7 live chat support. This means that you can get help a customer support representative at any time of the day or night.
  • Email: Atlas VPN also offers email support. You can send an email to the customer support team and they will get back to you as soon as possible.
  • Knowledge base: Atlas VPN also has a knowledge base that you can search for answers to common questions. The knowledge base is a good place to start if you have a simple question.
  • Social media: Atlas VPN is also active on social media. You can contact the customer support team through Facebook, Twitter, or Telegram.
TunnelBear

TunnelBear

  • 24/7 live chat: TunnelBear offers 24/7 live chat support. This means that you can get help a customer support representative at any time of day or night.
  • Email support: TunnelBear also offers email support. This is a good option if you have a question that you can't easily answer yourself.
  • Knowledge base: TunnelBear has a knowledge base that contains answers to common questions. This is a good place to start if you have a simple question.
  • Social media: TunnelBear is also active on social media. You can reach out to them on Twitter, Facebook, or Instagram if you have a question.

Check out how Atlas VPN and TunnelBear stack up against other popular VPN services on the market.