Surfshark Reviews
Read unbiased Surfshark reviews from 1,819 verified users to learn if this is the best choice for you. Surfshark is currently ranked #5 in the vpn industry with an average star rating of 4.5 and a sentiment score of 59%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| HideMe VPN | #1 | 87 | 4.6 | 70% | 46 | 7.2% |
| PrivateVPN | #2 | 84 | 4.6 | 59% | 247 | 7.1% |
| PureVPN | #3 | 82 | 4.5 | 55% | 536 | 7.4% |
| Private Internet Access | #4 | 82 | 4.5 | 56% | 159 | 6.6% |
| Surfshark | #5 | 82 | 4.5 | 59% | 1,819 | 10.1% |
| IPVanish | #6 | 79 | 4.3 | 53% | 325 | 6.7% |
| Hotspot Shield | #7 | 78 | 4.0 | 59% | 40 | 6.0% |
| TorGuard | #8 | 78 | 4.2 | 52% | 45 | 6.0% |
| ExpressVPN | #9 | 78 | 4.2 | 51% | 1,745 | 9.4% |
| NordVPN | #10 | 76 | 4.2 | 47% | 2,911 | 11.4% |
In the VPN industry, HideMe VPN leads with the highest trust score of 87%, performing 20.1% above average, while HideMyAss has the lowest trust score of 31%, 57.2% below the industry average. HideMe VPN has the highest sentiment score of 70%, and NordVPN has the most customer feedback with 2,911 reviews.
Surfshark Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Surfshark Sentiment Overview
Surfshark customers are most satisfied with Support (85%) and Value (73%), while being most critical of Support (50%) and Performance (60%).
Reviews by Category
Positive Feedback
Great product and great support from great product and great support from joshua james
Costumer support is top notch and any issues arise they are there to help you.
Excellent support team rowan and ezra rowan and ezra helped me with all my questions and renewal steps.
Negative Feedback
I had a problem with dns leaks and the i had a problem with dns leaks and the surfshark support person helped fix it in a few minutes.
Beware of unfair account blocking and poor support i had a terrible experience with surfshark.
What s worse, their support team conducted a so called investigation and refused to unblock my account or even offer a refund.
Most Recent Surfshark Reviews
Positive Reviews
Quickest response ever received from a…. Quickest response ever received from a customer service. Literally two minutes after sending the inquiry via email. All solved,...
Prompt response and very helpful. Surfshark rep Declan Foster is very receptive and prompt in the response. Helped me in a jist of a second....
I needed to help my dad arrange a…. I needed to help my dad arrange a refund as he doesn’t speak English. Declan Foster was...
Negative Reviews
How do you renew from your side the…. How do you renew from your side the Abonnement and i already disabled the Auto-Renewal and deleted...
First class experience . Used Surfshark vpn for a few years, but now purchased a new MacBook Air. Chatted with Scarlet on Surfshark help who...
6 months ago, after months of hassles, I gave up, uninstalled it. Came back now hoping things had improved as I still have over a...
The sentiment analysis above has highlighted customer feedback at scale. The Surfshark review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Monthly Plan $12.95/monthly Renews at $12.95/monthly The Monthly Plan offers flexibility for short-term users who need a secure VPN solution. It includes all Surfshark features but comes at a higher cost compared to long-term plans. Best For: This plan is ideal for users who require VPN services for a short period, such as during travel or temporary work assignments. It is also suitable for those who prefer flexibility without committing to long-term contracts. No Free Trial 30-day money-back guarantee. | 1-Year Plan $47.88/annual Renews at $59.76/annual The 1-Year Plan offers significant savings for users willing to commit for a year. It includes all premium features and is billed annually. Best For: This plan is ideal for users who want to save money while enjoying premium VPN features. It is perfect for individuals or families who use VPN services regularly. No Free Trial 30-day money-back guarantee. | 2-Year Plan $59.76/bi-annual Renews at $59.76/bi-annual The 2-Year Plan is the most cost-effective option, offering premium features at a significantly reduced rate. It is billed every 24 months. Best For: This plan is best for long-term users who prioritize cost savings while enjoying premium VPN services. It is ideal for privacy-conscious individuals and families. No Free Trial 30-day money-back guarantee. |
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| Payment & Billing | Payment Methods: Credit/Debit Cards PayPal Cryptocurrencies Currencies: USD EUR GBP Billing Cycles: Monthly | Payment Methods: Credit/Debit Cards PayPal Cryptocurrencies Currencies: USD EUR GBP Billing Cycles: Annual | Payment Methods: Credit/Debit Cards PayPal Cryptocurrencies Currencies: USD EUR GBP Billing Cycles: Bi-annual |
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The Monthly Plan offers flexibility for short-term users who need a secure VPN solution. It includes all Surfshark features but comes at a higher cost compared to long-term plans.
What's Included
- Unlimited device connections
- AES-256-GCM encryption
- MultiHop feature
- CleanWeb ad blocker
- Kill Switch for connection security
- Bypasser (split tunneling)
- 24/7 customer support
- No-logs policy
What's Not Included
- Dedicated IP address
- Free trial beyond 7 days on mobile
- Static server options
- Advanced enterprise-level features
Hidden Costs
- Potential additional taxes depending on location
- Currency conversion fees for non-USD payments
Optional Add-ons
- Dedicated IP address for $3.75/month
- Antivirus for $1.49/month
Payment & Billing
Free Extra Features
- CleanWeb ad blocker
- 24/7 live chat support
The 1-Year Plan offers significant savings for users willing to commit for a year. It includes all premium features and is billed annually.
What's Included
- Unlimited device connections
- AES-256-GCM encryption
- MultiHop feature
- CleanWeb ad blocker
- Kill Switch
- Bypasser
- 24/7 customer support
- No-logs policy
What's Not Included
- Dedicated IP address
- Free trial beyond 7 days on mobile
- Static server options
- Advanced enterprise-level features
Hidden Costs
- Currency conversion fees for non-USD payments
- Potential additional taxes
Optional Add-ons
- Dedicated IP address for $3.75/month
- Antivirus for $1.49/month
Payment & Billing
Free Extra Features
- CleanWeb ad blocker
- 24/7 live chat support
The 2-Year Plan is the most cost-effective option, offering premium features at a significantly reduced rate. It is billed every 24 months.
What's Included
- Unlimited device connections
- AES-256-GCM encryption
- MultiHop feature
- CleanWeb ad blocker
- Kill Switch
- Bypasser
- 24/7 customer support
- No-logs policy
What's Not Included
- Dedicated IP address
- Free trial beyond 7 days on mobile
- Static server options
- Advanced enterprise-level features
Hidden Costs
- Currency conversion fees for non-USD payments
- Potential additional taxes
Optional Add-ons
- Dedicated IP address for $3.75/month
- Antivirus for $1.49/month
Payment & Billing
Free Extra Features
- CleanWeb ad blocker
- 24/7 live chat support
Surfshark is a strong choice for users seeking a cost-effective, feature-rich VPN solution with unlimited device connections. Its robust privacy and security features make it a reliable option for most use cases.
Monthly Plan Plan
Total Cost over 3 Years
Optional Add-ons
- Dedicated IP address for $3.75/month
- Antivirus for $1.49/month
Extra Costs not Included
- Potential additional taxes depending on location
- Currency conversion fees for non-USD payments
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
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Monthly Budget Range
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Recommended Plans
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Competitor Rankings
ExpressVPNBest Match
ExpressVPN is a premium VPN provider known for its fast speeds and extensive server network. It offers a user-friendly interface and strong encryption protocols.
NordVPN
NordVPN is a popular VPN service offering strong security features and a no-logs policy. It is well-suited for streaming and torrenting.
CyberGhost
CyberGhost is a user-friendly VPN service with a focus on streaming and privacy. It offers dedicated servers for specific tasks like torrenting and streaming.
Visit Surfshark's website and select a plan.
Create an account using an email address.
Complete the payment process and download the application.
Payment issues with certain methods.
Delayed email verification.
Confusion over optional add-ons during checkout.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Surfshark Pros
- Unlimited device connections for maximum flexibility.
- Advanced privacy features like MultiHop and CleanWeb.
- Affordable long-term plans with significant savings.
- User-friendly interface and 24/7 customer support.
Surfshark Cons
- Limited server options in some regions.
- No dedicated IP address in standard plans.
- Occasional slower speeds during peak times.