SiteGround Reviews
Read unbiased SiteGround reviews from 2,792 verified users to learn if this is the best choice for you. SiteGround is currently ranked #9 in the web hosting industry with an average star rating of 4.9 and a sentiment score of 71%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Rocket.net | #1 | 95 | 4.8 | 90% | 44 | 3.8% |
| Scala Hosting | #2 | 95 | 4.9 | 87% | 81 | 3.9% |
| Kinsta | #3 | 95 | 4.9 | 87% | 73 | 3.9% |
| MechanicWeb | #4 | 92 | 4.7 | 83% | 15 | 3.6% |
| NameHero | #5 | 92 | 4.9 | 74% | 703 | 3.9% |
| A2 Hosting | #6 | 91 | 4.8 | 74% | 363 | 3.7% |
| WPX Hosting | #7 | 91 | 4.8 | 79% | 51 | 3.6% |
| Pressable | #8 | 90 | 4.7 | 77% | 45 | 3.5% |
| SiteGround | #9 | 90 | 4.9 | 71% | 2,792 | 4.9% |
| ChemiCloud | #10 | 89 | 4.9 | 65% | 79 | 3.4% |
In the Web Hosting industry, Rocket.net leads with the highest trust score of 95%, performing 14.6% above average, while Flywheel has the lowest trust score of 36%, 56.6% below the industry average. Rocket.net has the highest sentiment score of 90%, and Hostinger has the most customer feedback with 5,288 reviews.
SiteGround Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
SiteGround Sentiment Overview
SiteGround customers are most satisfied with Support (85%) and Performance (60%), while being most critical of Support (50%) and Features (60%).
Reviews by Category
Positive Feedback
This was such a great support session, makes me glad i chose you to be my host.
Support team is always helpful support team is always helpful, efficient, gets the task sorted quickly..thanks
Great and quick support siteground support is always very quick and helpful, the support is provided within a few minutes.
Negative Feedback
I discussed this with their support team but they had no option to assist and offered nothing apart from sympathy for my situation.
Siteground s support engineers are great, but it is still frustratingly difficult to get hold of them.
Transparency about supported technologies is critical, and the lack of flexibility with refunds only adds to the disappointment.
Most Recent SiteGround Reviews
Positive Reviews
Great experience with swift and clear answers! . Both associates whom I spoke with both technical and sales were very understanding of the questions I...
Give the specialists their dueThe advice from their specialists is on…. The advice from their specialists is on the mark. Sometimes they assume a bit...
Consistent, fast, friendly, and effective. every time. Siteground's technical support is consistently fast, friendly, and effective. It is for this reason I host ALL my...
Negative Reviews
They couldn't get the registration of a…. They couldn't get the registration of a donation as part of a hosting deal sorted correctly. Mind boggling....
Charged me two weeks early and didn't refund. They charged me two weeks early for my domain renewal without telling me and then refused to...
Stay away. I had a hosting plan with the SiteGround for years, continuously having trouble with the SSL certificate and have to reset. Then I...
The sentiment analysis above has highlighted customer feedback at scale. The SiteGround review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | StartUp $2.99/monthly Renews at $14.99/monthly The StartUp plan is ideal for beginners and small websites, offering essential hosting features at an affordable price. It includes all the necessary tools to launch and manage a single website effect... Best For: This plan is best suited for individuals or small businesses looking to host a single website with basic requirements. It is ideal for beginners who want an affordable yet reliable hosting solution. No Free Trial 30-day money-back guarantee | GrowBig $4.99/monthly Renews at $24.99/monthly The GrowBig plan is designed for growing websites and businesses, offering enhanced performance and additional tools for website management. It supports multiple websites and includes premium features... Best For: This plan is ideal for website owners who manage multiple sites or require additional performance features. It is particularly useful for growing businesses and developers. No Free Trial 30-day money-back guarantee | GoGeek $7.99/monthly Renews at $39.99/monthly The GoGeek plan is tailored for high-traffic websites or advanced users who need premium features and priority support. It provides enhanced resources and tools for managing complex websites. Best For: This plan is best for advanced users, developers, and businesses managing high-traffic websites. It is also suitable for agencies offering white-label hosting services. No Free Trial 30-day money-back guarantee |
|---|---|---|---|
| What's Included |
|
|
|
| What's Not Included |
|
|
|
| Hidden Costs |
|
|
|
| Optional Add-ons |
|
|
|
| Payment & Billing | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly Annual |
| Free Extra Features |
|
|
|
The StartUp plan is ideal for beginners and small websites, offering essential hosting features at an affordable price. It includes all the necessary tools to launch and manage a single website effect...
What's Included
- 1 website hosting
- 10 GB web space
- Free SSL certificate
- Free daily backups
- Unmetered traffic
- Managed WordPress hosting
- Free CDN
- 24/7 customer support
What's Not Included
- No priority support
- Limited storage capacity
- No advanced caching options
- No staging tools
Hidden Costs
- Higher renewal prices after the first term
- Additional costs for premium support services
Optional Add-ons
- Site Scanner for $19.80/year
Payment & Billing
Free Extra Features
- Free SSL certificate
- Free CDN
The GrowBig plan is designed for growing websites and businesses, offering enhanced performance and additional tools for website management. It supports multiple websites and includes premium features...
What's Included
- Unlimited websites
- 20 GB web space
- Free SSL certificate
- Free daily backups
- On-demand backups
- Free CDN
- Advanced caching
- Staging tools
What's Not Included
- No dedicated IP address
- Limited storage for large-scale websites
- No custom server configurations
- No phone support
Hidden Costs
- Higher renewal fees after the first term
- Additional costs for domain registration
Optional Add-ons
- Site Scanner for $19.80/year
Payment & Billing
Free Extra Features
- Free SSL certificate
- On-demand backups
The GoGeek plan is tailored for high-traffic websites or advanced users who need premium features and priority support. It provides enhanced resources and tools for managing complex websites.
What's Included
- Unlimited websites
- 40 GB web space
- Free SSL certificate
- Free daily backups
- On-demand backups
- Free CDN
- Advanced priority support
- White-label hosting
What's Not Included
- No dedicated server resources
- Limited custom configurations
- Higher renewal rates
- No phone support
Hidden Costs
- Higher renewal rates after the first term
- Additional costs for domain privacy
Optional Add-ons
- Site Scanner for $19.80/year
Payment & Billing
Free Extra Features
- Free SSL certificate
- White-label hosting
SiteGround is a great option for users seeking reliable, fast, and secure hosting with excellent support. Advanced features like SuperCacher and staging tools make it an excellent choice for performance-focused users.
StartUp Plan
Total Cost over 3 Years
Optional Add-ons
- Site Scanner for $19.80/year
Extra Costs not Included
- Higher renewal prices after the first term
- Additional costs for premium support services
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
BluehostBest Match
Bluehost is a popular web hosting provider known for its strong integration with WordPress and affordable pricing. It offers a range of hosting plans suitable for beginners and small businesses.
HostGator
HostGator is a well-known hosting provider offering affordable plans and a wide range of hosting solutions. It is popular among beginners and budget-conscious users.
A2 Hosting
A2 Hosting is known for its high-speed hosting solutions and developer-friendly features. It offers a range of plans catering to various user needs.
Visit the SiteGround website and select a hosting plan.
Enter domain details or register a new domain.
Complete the payment process and set up the account.
Difficulty in choosing the right plan due to feature comparisons.
Issues with domain registration or transfer.
Understanding advanced features like caching or staging tools.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
SiteGround Pros
- Exceptional customer support with a 98% satisfaction rate.
- Proprietary SuperCacher technology for improved website speed.
- Free daily backups and advanced security features.
- User-friendly interface with managed WordPress hosting.
SiteGround Cons
- Higher renewal rates compared to initial pricing.
- Limited storage on lower-tier plans.
- No phone support available.