NordPass Reviews
Read unbiased NordPass reviews from 93 verified users to learn if this is the best choice for you. NordPass is currently ranked #3 in the password managers industry with an average star rating of 4.5 and a sentiment score of 58%. Keep reading to learn more.
Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
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Bitwarden | #1 | 85 | 4.6 | 63% | 63 | 13.4% |
1Password | #2 | 85 | 4.3 | 75% | 42 | 12.0% |
NordPass | #3 | 83 | 4.5 | 58% | 93 | 15.3% |
Total Password | #4 | 79 | 4.3 | 52% | 35 | 10.1% |
Dashlane | #5 | 79 | 4.2 | 55% | 32 | 10.0% |
RoboForm | #6 | 78 | 4.2 | 51% | 33 | 9.9% |
Keeper Security | #7 | 74 | 3.5 | 62% | 34 | 9.5% |
Password Boss | #8 | 63 | 3.0 | 42% | 29 | 7.4% |
Sticky Password | #9 | 61 | 3.1 | 34% | 47 | 8.4% |
LastPass | #10 | 31 | 1.4 | -10% | 51 | 4.0% |
In the Password Managers industry, Bitwarden leads with the highest trust score of 85%, performing 18.4% above average, while LastPass has the lowest trust score of 31%, 56.8% below the industry average. 1Password has the highest sentiment score of 75%, and NordPass has the most customer feedback with 93 reviews.
NordPass Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
NordPass Sentiment Overview
NordPass customers are most satisfied with Support (85%) and Value (75%), while being most critical of Support (45%).
Reviews by Category
Positive Feedback
Great and fast support from alex great and fast support from alex
I had a lot of trepidation when i had to work with your support team to reset my password to access nordpass on my laptop again.
Maya added a ton more value to your product today by providing top notch customer support
Negative Feedback
Poor, clueless support avoid avoid avoid update multiple support agents ask me the same questions and take at least a day to reply.
Most Recent NordPass Reviews
Positive Reviews
Great customer service. . I used their chat service today to fix the issue of continuous 'update available' notifications. The process was smooth and easy...
Triss was very helpful and quite nice…. Triss was very helpful and quite nice to talk to as she helped me with getting a user...
Master P/W and Account P/W confusion. . . . I thought I had an issue with my passwords not working from one device to the...
Negative Reviews
the passwords disappear and it stop functioning. it fixes when I delete and reinstall the chrome extension. this has been happening for months. i do...
Excellent customer service provided by Bob. This was by far the best customer service I have received. Bob was patient and resolved my query quickly...
Dark patterns for removing account. Decent functionality, but they make leaving quite hard. Instead of you being able to delete your own account, they require...
The sentiment analysis above has highlighted customer feedback at scale. The NordPass review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
Plan Details | Free Plan $0/N/A Renews at $0/N/A The Free Plan provides essential password management features, including secure storage and autofill capabilities, at no cost. It is ideal for users with basic needs who want a simple and secure passw... Best For: The Free Plan is best suited for individual users who need basic password management features without advanced security tools. It is ideal for those who are new to password managers and have minimal security requirements. No Free Trial N/A | Premium Plan $1.49/monthly Renews at $17.88/monthly The Premium Plan offers advanced password management features, including multi-device sync, password health monitoring, and priority customer support. It is designed for users seeking enhanced securit... Best For: The Premium Plan is ideal for individual users who require advanced security features and multi-device access. It is particularly useful for those managing multiple accounts and prioritizing online safety. Free Trial 30-day money-back guarantee | Family Plan $4.99/monthly Renews at $59.88/monthly The Family Plan allows up to six members to securely manage their passwords under one subscription. It includes all Premium features and adds the convenience of centralized billing and management. Best For: The Family Plan is best suited for households with multiple members who want to securely manage their passwords under a single subscription. It is ideal for families prioritizing shared security and convenience. Free Trial 30-day money-back guarantee |
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Payment & Billing | Payment Methods: N/A Currencies: N/A Billing Cycles: N/A | Payment Methods: Credit Card PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Cryptocurrency Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
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The Free Plan provides essential password management features, including secure storage and autofill capabilities, at no cost. It is ideal for users with basic needs who want a simple and secure passw...
What's Included
- Secure password storage
- Autofill for login credentials
- Password generator
- Sync across one device
What's Not Included
- Data breach monitoring
- Multi-device sync
- Emergency access
- Priority customer support
Hidden Costs
- Limited features compared to paid plans
- No access to advanced tools like password health monitoring
Optional Add-ons
- N/A
Payment & Billing
Free Extra Features
- Password generator
- Autofill capabilities
The Premium Plan offers advanced password management features, including multi-device sync, password health monitoring, and priority customer support. It is designed for users seeking enhanced securit...
What's Included
- Secure password storage
- Multi-device sync
- Password health monitoring
- Data breach monitoring
- Password generator
- Autofill for login credentials
- Emergency access
- Priority customer support
What's Not Included
- Team management tools
- Business-specific features
Hidden Costs
- VAT may apply depending on location
- No team management features
Optional Add-ons
- N/A
Payment & Billing
Free Extra Features
- Emergency access
- Priority customer support
The Family Plan allows up to six members to securely manage their passwords under one subscription. It includes all Premium features and adds the convenience of centralized billing and management.
What's Included
- Up to 6 user accounts
- Secure password storage
- Multi-device sync
- Password health monitoring
- Data breach monitoring
- Password generator
- Autofill for login credentials
- Emergency access
What's Not Included
- Business-specific tools
- Advanced team management features
Hidden Costs
- VAT may apply depending on location
- No business-specific features
Optional Add-ons
- N/A
Payment & Billing
Free Extra Features
- Centralized billing
- Shared management tools
NordPass is a great choice for individuals and families who value security and ease of use. Businesses with basic password management needs may also find it beneficial, but those with more complex requirements should explore alternatives.
Premium Plan Plan
Total Cost over 3 Years
Optional Add-ons
- N/A
Extra Costs not Included
- VAT may apply depending on location
- No team management features
Feature Preferences
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Recommended Plans
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Competitor Rankings
LastPassBest Match
LastPass is a popular password manager offering a wide range of features, including free and premium plans. It is known for its robust security and extensive browser integration.
Dashlane
Dashlane is a premium password manager known for its VPN integration and comprehensive security dashboard. It caters to both individual and business users.
1Password
1Password is a feature-rich password manager known for its family and team plans. It offers a clean interface and excellent customer support.
Visit the NordPass website and choose a plan.
Create an account using an email address and password.
Download and install the NordPass app on your devices.
Email verification delays
Issues with app installation on older devices
Confusion about plan features during signup
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
NordPass Pros
- Affordable pricing across all plans.
- Advanced encryption technology ensures data security.
- User-friendly interface suitable for all technical skill levels.
- Comprehensive features like password health monitoring and data breach alerts.
NordPass Cons
- Lacks offline access for stored passwords.
- Free plan is too limited for advanced users.
- Occasional syncing issues reported by users.