NordPass Reviews

Read unbiased NordPass reviews from 93 verified users to learn if this is the best choice for you. NordPass is currently ranked #3 in the password managers industry with an average star rating of 4.5 and a sentiment score of 58%. Keep reading to learn more.

NordPass logo
NordPass
NordPass simplifies password management for individuals and businesses by providing secure storage and easy access to passwords across devices. Its real-world applications include securing sensitive credentials, generating complex passwords, and protecting against phishing and data breaches.
Founded
2019
Location
Panama City, Panama
Industries
Password Manager, Internet Security
Social Links
TrustScore
83
Excellent TrustScore (out of 0 to 100)
Industry Rank
#3
#3 out of 10 companies in this industry
Industry Standing
80.0%
Leading the pack in this 10-company market
Sentiment Score
58%
Customer overall sentiment score
Average Rating
4.5
Star rating out of 5
Total Reviews
93
Last updated: 2025-01-26 20:18:31
Industry Comparison - Password Managers
CompanyRank
TrustScore
RatingSentimentReviews
Market Share
Bitwarden#1854.663%63
13.4%
1Password#2854.375%42
12.0%
NordPass#3834.558%93
15.3%
Total Password#4794.352%35
10.1%
Dashlane#5794.255%32
10.0%
RoboForm#6784.251%33
9.9%
Keeper Security#7743.562%34
9.5%
Password Boss#8633.042%29
7.4%
Sticky Password#9613.134%47
8.4%
LastPass#10311.4-10%51
4.0%

In the Password Managers industry, Bitwarden leads with the highest trust score of 85%, performing 18.4% above average, while LastPass has the lowest trust score of 31%, 56.8% below the industry average. 1Password has the highest sentiment score of 75%, and NordPass has the most customer feedback with 93 reviews.

Industry Average Rating
3.7
Industry Average Sentiment
48%
Industry Total Reviews
459

NordPass Trust Score

0
out of 100
Rating Score (40% weighted)4.5 / 5
Sentiment Score (60% weighted)58%

TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.

NordPass Sentiment Overview

Total Reviews
93
Positive
84%
78 reviews
Neutral
3%
3 reviews
Negative
13%
12 reviews
NordPass Customer Reviews

NordPass customers are most satisfied with Support (85%) and Value (75%), while being most critical of Support (45%).

Reviews by Category

Positive Feedback

Support

Great and fast support from alex great and fast support from alex

Support

I had a lot of trepidation when i had to work with your support team to reset my password to access nordpass on my laptop again.

Support

Maya added a ton more value to your product today by providing top notch customer support

Negative Feedback

Support

Poor, clueless support avoid avoid avoid update multiple support agents ask me the same questions and take at least a day to reply.

Most Recent NordPass Reviews

Positive Reviews

Great customer service. . I used their chat service today to fix the issue of continuous 'update available' notifications. The process was smooth and easy...

Eos

Triss was very helpful and quite nice…. Triss was very helpful and quite nice to talk to as she helped me with getting a user...

Ron

Master P/W and Account P/W confusion. . . . I thought I had an issue with my passwords not working from one device to the...

Lyle Johnson

Negative Reviews

the passwords disappear and it stop functioning. it fixes when I delete and reinstall the chrome extension. this has been happening for months. i do...

Gregory

Excellent customer service provided by Bob. This was by far the best customer service I have received. Bob was patient and resolved my query quickly...

RSM

Dark patterns for removing account. Decent functionality, but they make leaving quite hard. Instead of you being able to delete your own account, they require...

Danny Peeters

The sentiment analysis above has highlighted customer feedback at scale. The NordPass review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.

Company Overview

Industries

Password Manager
Internet Security

Target Audience

Individual users seeking secure password management
Small to medium-sized businesses looking for team password solutions
IT professionals managing sensitive credentials

Unique Selling Points

NordPass uses XChaCha20 encryption, which is considered one of the most secure encryption algorithms available today.
The platform offers a user-friendly interface that works seamlessly across multiple devices, including desktops, tablets, and smartphones.
It includes advanced features like password health checks and data breach monitoring, which proactively alert users to potential security risks.
Pricing Plans
Free Plan
$0/N/A
Renews at $0/N/A
No Trial
N/A

The Free Plan provides essential password management features, including secure storage and autofill capabilities, at no cost. It is ideal for users with basic needs who want a simple and secure passw...

Best For:
The Free Plan is best suited for individual users who need basic password management features without advanced security tools. It is ideal for those who are new to password managers and have minimal security requirements.

What's Included

  • Secure password storage
  • Autofill for login credentials
  • Password generator
  • Sync across one device

What's Not Included

  • Data breach monitoring
  • Multi-device sync
  • Emergency access
  • Priority customer support

Hidden Costs

  • Limited features compared to paid plans
  • No access to advanced tools like password health monitoring

Optional Add-ons

  • N/A

Payment & Billing

Payment Methods:
N/A
Currencies:
N/A
Billing Cycles:
N/A

Free Extra Features

  • Password generator
  • Autofill capabilities
Premium Plan
$1.49/monthly
Renews at $17.88/monthly
Free Trial
30-day money-back guarantee

The Premium Plan offers advanced password management features, including multi-device sync, password health monitoring, and priority customer support. It is designed for users seeking enhanced securit...

Best For:
The Premium Plan is ideal for individual users who require advanced security features and multi-device access. It is particularly useful for those managing multiple accounts and prioritizing online safety.

What's Included

  • Secure password storage
  • Multi-device sync
  • Password health monitoring
  • Data breach monitoring
  • Password generator
  • Autofill for login credentials
  • Emergency access
  • Priority customer support

What's Not Included

  • Team management tools
  • Business-specific features

Hidden Costs

  • VAT may apply depending on location
  • No team management features

Optional Add-ons

  • N/A

Payment & Billing

Payment Methods:
Credit Card
PayPal
Cryptocurrency
Currencies:
USD
EUR
GBP
Billing Cycles:
Monthly
Annual

Free Extra Features

  • Emergency access
  • Priority customer support
Family Plan
$4.99/monthly
Renews at $59.88/monthly
Free Trial
30-day money-back guarantee

The Family Plan allows up to six members to securely manage their passwords under one subscription. It includes all Premium features and adds the convenience of centralized billing and management.

Best For:
The Family Plan is best suited for households with multiple members who want to securely manage their passwords under a single subscription. It is ideal for families prioritizing shared security and convenience.

What's Included

  • Up to 6 user accounts
  • Secure password storage
  • Multi-device sync
  • Password health monitoring
  • Data breach monitoring
  • Password generator
  • Autofill for login credentials
  • Emergency access

What's Not Included

  • Business-specific tools
  • Advanced team management features

Hidden Costs

  • VAT may apply depending on location
  • No business-specific features

Optional Add-ons

  • N/A

Payment & Billing

Payment Methods:
Credit Card
PayPal
Cryptocurrency
Currencies:
USD
EUR
GBP
Billing Cycles:
Monthly
Annual

Free Extra Features

  • Centralized billing
  • Shared management tools

NordPass is a great choice for individuals and families who value security and ease of use. Businesses with basic password management needs may also find it beneficial, but those with more complex requirements should explore alternatives.

Total Cost Calculator
Pricing Plan
Cost Breakdown

Premium Plan Plan

Monthly Cost$1/month

Total Cost over 3 Years

Year 1$18
Year 2$18
Year 3$18
Total after Year 1
$18
Total after Year 2
$36
Total after Year 3
$54

Optional Add-ons

  • N/A

Extra Costs not Included

  • VAT may apply depending on location
  • No team management features
Explore Features

Feature Preferences

Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.

Hold Ctrl (Windows) or Cmd (Mac) to select multiple features

Monthly Budget Range

Select your preferred budget range. This helps us find plans that fit your financial requirements.

Recommended Plans

Select features to get plan recommendations
NordPass Competitor Comparison

Select the features that are important to you. This will help us match competitors based on your needs.

Adjust how much you want to consider price in the comparison.

Features OnlyBalancedPrice Focused

Competitor Rankings

LastPass
Best Match

LastPass is a popular password manager offering a wide range of features, including free and premium plans. It is known for its robust security and extensive browser integration.

Match Score: 0%
LastPass Premium is priced slightly higher than NordPass Premium, starting at $3 per month.
Key Differences: LastPass provides offline access and a more feature-rich free plan compared to NordPass. However, its recent security breaches have raised concerns.
When to Choose: Choose LastPass if offline access and extensive browser integration are priorities.
When Not to Choose: Avoid LastPass if you are concerned about its recent security breaches.
Dashlane

Dashlane is a premium password manager known for its VPN integration and comprehensive security dashboard. It caters to both individual and business users.

Match Score: 0%
Dashlane Premium starts at $6.49 per month, significantly higher than NordPass.
Key Differences: Dashlane includes a built-in VPN and dark web monitoring, which are not available in NordPass. However, it is more expensive.
When to Choose: Choose Dashlane if you need an all-in-one solution with a VPN and dark web monitoring.
When Not to Choose: Avoid Dashlane if budget is a concern or if you do not need the VPN feature.
1Password

1Password is a feature-rich password manager known for its family and team plans. It offers a clean interface and excellent customer support.

Match Score: 0%
1Password starts at $2.99 per month, slightly higher than NordPass Premium.
Key Differences: 1Password provides a travel mode for secure password management during trips, which is not available in NordPass. However, it lacks a free plan.
When to Choose: Choose 1Password if you need advanced team management features and travel mode.
When Not to Choose: Avoid 1Password if you are looking for a free plan or lower pricing.
User Feedback

Common Praise

Users appreciate the intuitive interface, which makes it easy to store and retrieve passwords.
The XChaCha20 encryption technology has been praised for its advanced security features.
Many users value the password health monitoring and data breach alerts for proactive online safety.

Common Complaints

Some users report occasional syncing issues between devices.
The free plan is considered too limited for users with advanced needs.
A few users have mentioned that customer support response times could be improved.

Success Stories

A small business owner reported improved team productivity after adopting NordPass for secure credential sharing.
An IT professional highlighted how NordPass helped them identify and replace weak passwords across accounts.
A family user shared how the Family Plan simplified password management for all members.

Potential Deal Breakers

Lack of offline access for stored passwords can be a limitation for some users.
No support for advanced team management tools in non-business plans.
Some users find the absence of biometric login on certain devices inconvenient.
Final Verdict

NordPass Pros

  • Affordable pricing across all plans.
  • Advanced encryption technology ensures data security.
  • User-friendly interface suitable for all technical skill levels.
  • Comprehensive features like password health monitoring and data breach alerts.

NordPass Cons

  • Lacks offline access for stored passwords.
  • Free plan is too limited for advanced users.
  • Occasional syncing issues reported by users.

Recommended For:

Not Recommended For:

Frequently Asked Questions