IONOS Reviews
Read unbiased IONOS reviews from 2,075 verified users to learn if this is the best choice for you. IONOS is currently ranked #23 in the web hosting industry with an average star rating of 4.5 and a sentiment score of 56%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Rocket.net | #1 | 95 | 4.8 | 90% | 44 | 3.8% |
| Scala Hosting | #2 | 95 | 4.9 | 87% | 81 | 3.9% |
| Kinsta | #3 | 95 | 4.9 | 87% | 73 | 3.9% |
| MechanicWeb | #4 | 92 | 4.7 | 83% | 15 | 3.6% |
| NameHero | #5 | 92 | 4.9 | 74% | 703 | 3.9% |
| A2 Hosting | #6 | 91 | 4.8 | 74% | 363 | 3.7% |
| WPX Hosting | #7 | 91 | 4.8 | 79% | 51 | 3.6% |
| Pressable | #8 | 90 | 4.7 | 77% | 45 | 3.5% |
| SiteGround | #9 | 90 | 4.9 | 71% | 2,792 | 4.9% |
| IONOS | #10 | 82 | 4.5 | 56% | 2,075 | 4.0% |
In the Web Hosting industry, Rocket.net leads with the highest trust score of 95%, performing 14.6% above average, while Flywheel has the lowest trust score of 36%, 56.6% below the industry average. Rocket.net has the highest sentiment score of 90%, and Hostinger has the most customer feedback with 5,288 reviews.
IONOS Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
IONOS Sentiment Overview
IONOS customers are most satisfied with Support (80%) and Value (68%), while being most critical of Support (52%) and Reliability (65%).
Reviews by Category
Positive Feedback
Do not use these scam artists if you value your livelihood.
Customer support the support tech was very knowledgeable and professional.
Clone renz and you can have a perfect support call center.
Negative Feedback
No other support that i ve ever received in fifty years of tech work has come any where close.
This website system does not support oman address system at all.
The security team is horrible the security team is horrible, they deleted my account and domain and made it impossible for me to reactivate it.
Most Recent IONOS Reviews
Positive Reviews
Exceptional Service. Wonderful service! Good connection on the phone, I could hear and understand him very clearly. He explained when he was putting me on...
Customer Support. The support tech was very knowledgeable and professional. She understood the problem right away. Her demeanor was friendly and amicable. I had the...
I was unable to update my payment with new credit card. . I found it impossible to update my credit card payment method on the...
Negative Reviews
I am extremely dissatisfied with this…. I am extremely dissatisfied with this company's service termination policy. I recently discovered that missing a single payment, in...
Worst experience ever. I would give it a 0 star if I can. Worst customer service ever. It takes them 24-48 hours to accept your...
Bad experience with their "Contract". When your payment for domain renewal fails, the industry standard is that the domain is dropped after a grace period....
The sentiment analysis above has highlighted customer feedback at scale. The IONOS review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Essential Web Hosting $4/monthly Renews at $6/monthly The Essential plan is perfect for small websites and offers a low-cost entry point with reliable performance. It includes a free domain and SSL certificate to help users establish their online presenc... Best For: This plan is ideal for personal blogs, small portfolios, or simple business websites that need a basic online presence. It is also great for first-time website owners looking for an affordable option. No Free Trial 30-day money-back guarantee on all hosting plans. | Business Web Hosting $8/monthly Renews at $10/monthly The Business plan is designed for small to medium-sized businesses that require additional resources and features. It offers unlimited storage and websites, making it ideal for growing businesses. Best For: This plan is best suited for small businesses, e-commerce websites, and agencies that require unlimited resources and the ability to host multiple websites. No Free Trial 30-day money-back guarantee on all hosting plans. | Expert Web Hosting $14/monthly Renews at $16/monthly The Expert plan is tailored for high-traffic websites and businesses requiring advanced hosting features. It includes enhanced performance tools and increased resources for optimal scalability. Best For: This plan is ideal for larger businesses, high-traffic blogs, and e-commerce websites that need advanced features and scalability to handle growth. No Free Trial 30-day money-back guarantee on all hosting plans. |
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The Essential plan is perfect for small websites and offers a low-cost entry point with reliable performance. It includes a free domain and SSL certificate to help users establish their online presenc...
What's Included
- 1 website
- 10 GB storage
- Free SSL certificate
- Free domain for 1 year
- 10 email accounts
- 24/7 customer support
- 99.9% uptime guarantee
- DDoS protection
What's Not Included
- Advanced analytics tools
- Automated daily backups
- Unlimited storage
- Custom server configurations
Hidden Costs
- Renewal price increases after the first year
- Additional costs for premium email services
Optional Add-ons
- Additional email accounts
- Premium support
Payment & Billing
Free Extra Features
- Free domain for the first year
- Free SSL certificate
The Business plan is designed for small to medium-sized businesses that require additional resources and features. It offers unlimited storage and websites, making it ideal for growing businesses.
What's Included
- Unlimited websites
- Unlimited storage
- Free SSL certificate
- Free domain for 1 year
- 50 email accounts
- 24/7 customer support
- 99.9% uptime guarantee
- DDoS protection
What's Not Included
- Advanced developer tools
- Custom server configurations
- Automated backups
- Priority support
Hidden Costs
- Renewal price increases after the first year
- Charges for optional premium support
Optional Add-ons
- Advanced analytics
- Premium email accounts
Payment & Billing
Free Extra Features
- Free domain for the first year
- Free SSL certificate
The Expert plan is tailored for high-traffic websites and businesses requiring advanced hosting features. It includes enhanced performance tools and increased resources for optimal scalability.
What's Included
- Unlimited websites
- Unlimited storage
- Free SSL certificate
- Free domain for 1 year
- 100 email accounts
- 24/7 customer support
- 99.9% uptime guarantee
- Enhanced performance tools
What's Not Included
- Dedicated server resources
- Custom server configurations
- Advanced database management
- Premium backup services
Hidden Costs
- Renewal price increases after the first year
- Additional costs for priority support
Optional Add-ons
- Advanced analytics
- Premium support
Payment & Billing
Free Extra Features
- Free domain for the first year
- Free SSL certificate
IONOS is a strong choice for users who prioritize security, reliability, and personalized customer support. However, potential users should carefully review the renewal pricing and ensure the included features meet their specific needs.
Essential Web Hosting Plan
Total Cost over 3 Years
Optional Add-ons
- Additional email accounts
- Premium support
Extra Costs not Included
- Renewal price increases after the first year
- Additional costs for premium email services
Feature Preferences
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Recommended Plans
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Competitor Rankings
BluehostBest Match
Bluehost is a popular web hosting provider known for its user-friendly interface and WordPress integration. It offers a wide range of plans catering to beginners and professionals.
HostGator
HostGator is a well-established hosting provider offering affordable plans and a wide range of hosting types, including shared, VPS, and dedicated hosting.
SiteGround
SiteGround is known for its excellent customer service and high-performance hosting solutions. It is particularly popular among WordPress users.
Visit the IONOS website and select a hosting plan.
Create an account by providing personal and payment details.
Set up the domain and hosting environment through the user-friendly dashboard.
Understanding the renewal pricing structure.
Configuring advanced DNS settings.
Navigating the dashboard for first-time users.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
IONOS Pros
- Affordable pricing with a wide range of features.
- Dedicated personal consultant for every user.
- High reliability with 99.9% uptime guarantee.
- Robust security features, including DDoS protection.
IONOS Cons
- Significant renewal price increases after the first year.
- Limited advanced developer tools in lower-tier plans.
- No free trial available for testing the platform.