CyberGhost VPN Reviews

Read unbiased CyberGhost reviews from 212 verified users to learn if this is the best choice for you. CyberGhost is currently ranked #12 in the vpn industry with an average star rating of 4.0 and a sentiment score of 41%. Keep reading to learn more.

CyberGhost logo
CyberGhost
CyberGhost is a robust VPN solution known for its commitment to user privacy and a vast server network. It provides reliable security features designed to protect users' digital footprints.
Founded
2011
Location
Bucharest, Romania
Industries
VPN, Cybersecurity, Online Privacy
Social Links
TrustScore
72
Very Good TrustScore (out of 0 to 100)
Industry Rank
#12
Out of 16 tracked companies
Industry Standing
31.3%
Growing presence among 16 companies
Sentiment Score
41%
Customer overall sentiment score
Average Rating
4.0
Star rating out of 5
Total Reviews
212
Last updated: 2025-01-26 21:07:13
Industry Comparison - VPN
CompanyRank
TrustScore
RatingSentimentReviews
Market Share
HideMe VPN#1874.670%46
7.2%
PrivateVPN#2844.659%247
7.1%
PureVPN#3824.555%536
7.4%
Private Internet Access#4824.556%159
6.6%
Surfshark#5824.559%1,819
10.1%
IPVanish#6794.353%325
6.7%
Hotspot Shield#7784.059%40
6.0%
TorGuard#8784.252%45
6.0%
ExpressVPN#9784.251%1,745
9.4%
CyberGhost VPN#10724.041%212
5.5%

In the VPN industry, HideMe VPN leads with the highest trust score of 87%, performing 20.1% above average, while HideMyAss has the lowest trust score of 31%, 57.2% below the industry average. HideMe VPN has the highest sentiment score of 70%, and NordVPN has the most customer feedback with 2,911 reviews.

Industry Average Rating
3.8
Industry Average Sentiment
48%
Industry Total Reviews
8,328

CyberGhost Trust Score

0
out of 100
Rating Score (40% weighted)4.0 / 5
Sentiment Score (60% weighted)41%

TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.

CyberGhost Sentiment Overview

Total Reviews
212
Positive
73%
155 reviews
Neutral
8%
17 reviews
Negative
20%
42 reviews
CyberGhost Customer Reviews

CyberGhost customers are most satisfied with Support (85%) and Performance (70%), while being most critical of .

Reviews by Category

Positive Feedback

Support

Great customer support service itself has some issues the customer support is top notch and very responsive.

Support

While customer support is great, the product itself is a mixed bag.

Support

This is an issue for remote support of a server as once dropped you have to physically logon to the server to re establish the connection.

Negative Feedback

Most Recent CyberGhost Reviews

Positive Reviews

Easy installtion and good funktion. . After help from Ghosty team concerning lost password, installation was very easy and function is working. I hope it...

Helmut Gohlisch

I was happy that my subscription was…. I was happy that my subscription was automatically renewed at the lowest rate available. Many companies would try...

Happy

Have had CYBERGHOST for quite a few…. Have had CYBERGHOST for quite a few years and have never had a problem. Great selection of servers...

Marcus Edwards

Negative Reviews

vpn isnot ok for all programs. Actualy I m in moroco and the vpn is not available for le M6+ group I already called your...

nill

Poor service . Title: Disappointing Experience with CyberGhost I had a frustrating experience with CyberGhost. The service didn’t load at all on my Mac and...

Oleksandr Prymushko

Doesn’t seem to work with all streaming apps. Currently in Thailand and using CyberGhost to access my Australian streaming services. It works with Netflix, but...

Mark S

The sentiment analysis above has highlighted customer feedback at scale. The CyberGhost review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.

Company Overview

Industries

VPN
Cybersecurity
Online Privacy

Target Audience

Individuals seeking online privacy
Businesses requiring secure internet connections
Frequent travelers needing access to geo-restricted content

Unique Selling Points

No-logs policy ensuring user privacy
User-friendly interface suitable for all levels
Extensive server network across multiple countries

CyberGhost is recommended for general users who prioritize ease of use and privacy but may not suit advanced users’ needs.

CyberGhost Competitor Comparison

Select the features that are important to you. This will help us match competitors based on your needs.

Adjust how much you want to consider price in the comparison.

Features OnlyBalancedPrice Focused

Competitor Rankings

NordVPN
Best Match

NordVPN is a popular VPN service known for its strong security features and a large network of servers worldwide.

Match Score: 0%
NordVPN generally has a higher price point, especially for monthly subscriptions, but offers discounts for longer commitments.
Key Differences: NordVPN offers advanced security features like Double VPN and CyberSec, which are not available in CyberGhost.
When to Choose: Choose NordVPN if you prioritize advanced security features and are willing to pay a bit more for them.
When Not to Choose: Do not choose NordVPN if you prefer a more user-friendly interface and a lower price point.
ExpressVPN

ExpressVPN is a fast and reliable VPN service that emphasizes speed and security with an easy-to-use interface.

Match Score: 0%
ExpressVPN is among the more expensive options, often costing more than CyberGhost for similar subscription durations.
Key Differences: ExpressVPN is known for its high speeds and user-friendly design, which can be more appealing for casual users.
When to Choose: Choose ExpressVPN if speed and ease of use are your top priorities and you are okay with a higher price.
When Not to Choose: Do not choose ExpressVPN if you are looking for budget-friendly options or extensive customization.
Surfshark

Surfshark is an affordable VPN that offers unlimited device connections and strong security features.

Match Score: 0%
Surfshark is generally cheaper than CyberGhost, especially with long-term plans.
Key Differences: Surfshark allows unlimited simultaneous connections, which is a significant advantage over CyberGhost.
When to Choose: Choose Surfshark if you need to connect multiple devices simultaneously without extra costs.
When Not to Choose: Do not choose Surfshark if you require a larger server network or more advanced features.
User Feedback

Common Praise

easy to use interface
strong privacy features
fast connection speeds
excellent customer support

Common Complaints

limited server locations
occasional connection drops
higher pricing compared to competitors
confusing billing practices

Success Stories

improved online security for users
access to geo-restricted content
enhanced privacy while browsing
satisfactory customer service experiences

Potential Deal Breakers

data logging concerns
incompatibility with certain devices
performance issues during peak times
lack of a money-back guarantee
Final Verdict

CyberGhost Pros

  • User-friendly interface that is easy to navigate.
  • Strong privacy policies and no-log commitment.
  • Wide range of servers across multiple countries.
  • Effective for bypassing geo-restrictions on streaming services.

CyberGhost Cons

  • Occasional performance issues with speed on some servers.
  • The desktop app can be resource-intensive.
  • Limited advanced features for power users.

Recommended For:

Not Recommended For:

Frequently Asked Questions