Cloudways Reviews
Read unbiased Cloudways reviews from 424 verified users to learn if this is the best choice for you. Cloudways is currently ranked #20 in the web hosting industry with an average star rating of 4.5 and a sentiment score of 66%. Keep reading to learn more.
Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
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Rocket.net | #1 | 95 | 4.8 | 90% | 44 | 3.8% |
Scala Hosting | #2 | 95 | 4.9 | 87% | 81 | 3.9% |
Kinsta | #3 | 95 | 4.9 | 87% | 73 | 3.9% |
MechanicWeb | #4 | 92 | 4.7 | 83% | 15 | 3.6% |
NameHero | #5 | 92 | 4.9 | 74% | 703 | 3.9% |
A2 Hosting | #6 | 91 | 4.8 | 74% | 363 | 3.7% |
WPX Hosting | #7 | 91 | 4.8 | 79% | 51 | 3.6% |
Pressable | #8 | 90 | 4.7 | 77% | 45 | 3.5% |
SiteGround | #9 | 90 | 4.9 | 71% | 2,792 | 4.9% |
Cloudways | #10 | 84 | 4.5 | 66% | 424 | 3.4% |
In the Web Hosting industry, Rocket.net leads with the highest trust score of 95%, performing 14.6% above average, while Flywheel has the lowest trust score of 36%, 56.6% below the industry average. Rocket.net has the highest sentiment score of 90%, and Hostinger has the most customer feedback with 5,288 reviews.
Cloudways Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Cloudways Sentiment Overview
Cloudways customers are most satisfied with Support (85%) and Performance (70%), while being most critical of Support (50%) and Performance (60%).
Reviews by Category
Positive Feedback
Cloudways has shown a complete lack of care, attention, and proper customer support.
I have found support at cloudways to be great, the price reasonable.
Their expert tech support paid with amazing prices and a reliable product is unbeatable.
Negative Feedback
The server failures have been frequent and unpredictable, with the most frustrating part being the unhelpful support team.
I had a very disappointing experience i had a very disappointing experience with the support team.
Furthermore, their platform does not support many programming languages, such as go and python, limiting its usability for various applications.
Most Recent Cloudways Reviews
Positive Reviews
Outstanding customer service. The customer service at Cloudways is outstanding. They are always available to help by chat within minutes and they provide excellent hands-on...
Areeb is my hero! . Areeb worked superhard in my case which was a website migrated to Cloudways that was infected with malware. It was...
Ebad Khan is the BEST rep I've ever…. Ebad Khan is the BEST rep I've ever had. Ebad went above and beyond my expectations and...
Negative Reviews
Cloudways support is a joke. I'm a webdesigner that control some accounts in cloudways. I've been using for almost 3 years, and never had an...
Holding you Hostage. I had a client previously add my email as a team member to their cloudways account to help them out as CloudWays...
Avoid Cloudways at all costs. Stay far away! . Cloudways is a hosting service I strongly advise against using. Their customer service is deeply lacking—unprofessional,...
The sentiment analysis above has highlighted customer feedback at scale. The Cloudways review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
Plan Details | DigitalOcean Standard $12/monthly Renews at $12/monthly This plan provides a cost-effective solution for hosting websites and applications with DigitalOcean's reliable infrastructure. It is designed for small businesses and developers seeking performance a... Best For: This plan is ideal for small businesses, bloggers, and developers who need a cost-effective yet reliable hosting solution. It is particularly useful for those with moderate traffic websites or small-scale applications. Free Trial 3-day free trial available, but no money-back guarantee after payment. | AWS Small $36.51/monthly Renews at $36.51/monthly This plan leverages Amazon Web Services (AWS) for hosting high-performance websites and applications. It is designed for businesses requiring robust infrastructure and scalability. Best For: This plan is perfect for medium-sized businesses and developers working on resource-intensive applications or eCommerce stores. It is ideal for those who need AWS's reliability and scalability. Free Trial 3-day free trial available, but no money-back guarantee after payment. |
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Payment & Billing | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly | Payment Methods: Credit Card PayPal Currencies: USD EUR Billing Cycles: Monthly |
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This plan provides a cost-effective solution for hosting websites and applications with DigitalOcean's reliable infrastructure. It is designed for small businesses and developers seeking performance a...
What's Included
- 1 GB RAM
- 1 Core Processor
- 25 GB Storage
- 1 TB Bandwidth
- Free SSL certificates
- 24/7 expert support
- Staging environment
- Built-in caching (Varnish, Memcached, Redis)
What's Not Included
- Email hosting
- Domain registration
- Dedicated IP
- Premium support (additional cost)
Hidden Costs
- Additional costs for premium support
- Charges for overage bandwidth usage
Optional Add-ons
- Email hosting for $1/month
- Premium support for $100/month
Payment & Billing
Free Extra Features
- Free SSL certificates
- 24/7 live chat support
This plan leverages Amazon Web Services (AWS) for hosting high-performance websites and applications. It is designed for businesses requiring robust infrastructure and scalability.
What's Included
- 1.75 GB RAM
- 1 vCPU
- 20 GB Storage
- 2 GB Bandwidth
- Free SSL certificates
- 24/7 expert support
- Staging environment
- Built-in caching technologies
What's Not Included
- Email hosting
- Domain registration
- Dedicated IP
- Premium support (additional cost)
Hidden Costs
- Additional charges for data transfer
- Premium support costs
Optional Add-ons
- Email hosting for $1/month
- Premium support for $100/month
Payment & Billing
Free Extra Features
- Free SSL certificates
- 24/7 live chat support
Cloudways is a great choice for users who prioritize performance, scalability, and flexibility in their hosting solutions. However, users should carefully evaluate additional costs and ensure they do not require features like email hosting.
DigitalOcean Standard Plan
Total Cost over 3 Years
Optional Add-ons
- Email hosting for $1/month
- Premium support for $100/month
Extra Costs not Included
- Additional costs for premium support
- Charges for overage bandwidth usage
Feature Preferences
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Competitor Rankings
SiteGroundBest Match
SiteGround is a popular web hosting provider known for its shared hosting plans and excellent customer support. It offers managed WordPress hosting and advanced features such as staging and daily backups.
Kinsta
Kinsta is a premium managed WordPress hosting provider that uses Google Cloud's infrastructure to deliver high performance and reliability. It is designed for WordPress users seeking top-tier hosting.
Bluehost
Bluehost is a well-known hosting provider offering shared, VPS, and dedicated hosting plans. It is a beginner-friendly platform with affordable pricing and WordPress integration.
Visit the Cloudways website and click on 'Start Free Trial'.
Create an account by entering your details or signing up with Google.
Choose a cloud provider and configure your server settings.
Confusion over selecting the right cloud provider.
Understanding the pricing structure.
Limited guidance during server configuration.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Cloudways Pros
- Access to multiple cloud providers for flexibility and scalability.
- Custom-built control panel simplifies server management.
- Advanced caching technologies enhance website performance.
- 24/7 expert support ensures assistance is always available.
Cloudways Cons
- No email hosting included in plans.
- Additional costs for bandwidth overages and premium support.
- No money-back guarantee after payment.