Cloudways Reviews

Read unbiased Cloudways reviews from 424 verified users to learn if this is the best choice for you. Cloudways is currently ranked #20 in the web hosting industry with an average star rating of 4.5 and a sentiment score of 66%. Keep reading to learn more.

Cloudways logo
Cloudways
Cloudways simplifies cloud hosting by managing servers and providing a user-friendly interface, making it an excellent choice for businesses that need reliable hosting without the technical overhead. It is widely used for hosting websites, eCommerce stores, and applications that require high performance and scalability.
Founded
2011
Location
Mosta, Malta
Industries
Web Hosting, App Hosting, WordPress Hosting
Social Links
TrustScore
84
Excellent TrustScore (out of 0 to 100)
Industry Rank
#20
Out of 29 tracked companies
Industry Standing
34.5%
Growing presence among 29 companies
Sentiment Score
66%
Customer overall sentiment score
Average Rating
4.5
Star rating out of 5
Total Reviews
424
Last updated: 2025-01-24 10:08:43
Industry Comparison - Web Hosting
CompanyRank
TrustScore
RatingSentimentReviews
Market Share
Rocket.net#1954.890%44
3.8%
Scala Hosting#2954.987%81
3.9%
Kinsta#3954.987%73
3.9%
MechanicWeb#4924.783%15
3.6%
NameHero#5924.974%703
3.9%
A2 Hosting#6914.874%363
3.7%
WPX Hosting#7914.879%51
3.6%
Pressable#8904.777%45
3.5%
SiteGround#9904.971%2,792
4.9%
Cloudways#10844.566%424
3.4%

In the Web Hosting industry, Rocket.net leads with the highest trust score of 95%, performing 14.6% above average, while Flywheel has the lowest trust score of 36%, 56.6% below the industry average. Rocket.net has the highest sentiment score of 90%, and Hostinger has the most customer feedback with 5,288 reviews.

Industry Average Rating
4.4
Industry Average Sentiment
64%
Industry Total Reviews
21,629

Cloudways Trust Score

0
out of 100
Rating Score (40% weighted)4.5 / 5
Sentiment Score (60% weighted)66%

TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.

Cloudways Sentiment Overview

Total Reviews
424
Positive
86%
365 reviews
Neutral
4%
17 reviews
Negative
10%
42 reviews
Cloudways Customer Reviews

Cloudways customers are most satisfied with Support (85%) and Performance (70%), while being most critical of Support (50%) and Performance (60%).

Reviews by Category

Positive Feedback

Support

Cloudways has shown a complete lack of care, attention, and proper customer support.

Support

I have found support at cloudways to be great, the price reasonable.

Support

Their expert tech support paid with amazing prices and a reliable product is unbeatable.

Negative Feedback

Support

The server failures have been frequent and unpredictable, with the most frustrating part being the unhelpful support team.

Support

I had a very disappointing experience i had a very disappointing experience with the support team.

Support

Furthermore, their platform does not support many programming languages, such as go and python, limiting its usability for various applications.

Most Recent Cloudways Reviews

Positive Reviews

Outstanding customer service. The customer service at Cloudways is outstanding. They are always available to help by chat within minutes and they provide excellent hands-on...

Tamara P.

Areeb is my hero! . Areeb worked superhard in my case which was a website migrated to Cloudways that was infected with malware. It was...

Alison Estephany

Ebad Khan is the BEST rep I've ever…. Ebad Khan is the BEST rep I've ever had. Ebad went above and beyond my expectations and...

Mandy Kendrick

Negative Reviews

Cloudways support is a joke. I'm a webdesigner that control some accounts in cloudways. I've been using for almost 3 years, and never had an...

Valdir Barreto

Holding you Hostage. I had a client previously add my email as a team member to their cloudways account to help them out as CloudWays...

Joycelin Szymanska

Avoid Cloudways at all costs. Stay far away! . Cloudways is a hosting service I strongly advise against using. Their customer service is deeply lacking—unprofessional,...

Sandro

The sentiment analysis above has highlighted customer feedback at scale. The Cloudways review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.

Company Overview

Industries

Web Hosting
App Hosting
WordPress Hosting

Target Audience

Small to medium-sized businesses
Freelance developers and designers
Digital marketing agencies

Unique Selling Points

Managed hosting with access to top cloud providers like AWS, Google Cloud, and DigitalOcean.
Custom-built control panel for easy server management and application deployment.
Advanced caching technologies like Varnish, Memcached, and Redis for enhanced website performance.
Pricing Plans
DigitalOcean Standard
$12/monthly
Renews at $12/monthly
Free Trial
3-day free trial available, but no money-back guarantee after payment.

This plan provides a cost-effective solution for hosting websites and applications with DigitalOcean's reliable infrastructure. It is designed for small businesses and developers seeking performance a...

Best For:
This plan is ideal for small businesses, bloggers, and developers who need a cost-effective yet reliable hosting solution. It is particularly useful for those with moderate traffic websites or small-scale applications.

What's Included

  • 1 GB RAM
  • 1 Core Processor
  • 25 GB Storage
  • 1 TB Bandwidth
  • Free SSL certificates
  • 24/7 expert support
  • Staging environment
  • Built-in caching (Varnish, Memcached, Redis)

What's Not Included

  • Email hosting
  • Domain registration
  • Dedicated IP
  • Premium support (additional cost)

Hidden Costs

  • Additional costs for premium support
  • Charges for overage bandwidth usage

Optional Add-ons

  • Email hosting for $1/month
  • Premium support for $100/month

Payment & Billing

Payment Methods:
Credit Card
PayPal
Currencies:
USD
EUR
Billing Cycles:
Monthly

Free Extra Features

  • Free SSL certificates
  • 24/7 live chat support
AWS Small
$36.51/monthly
Renews at $36.51/monthly
Free Trial
3-day free trial available, but no money-back guarantee after payment.

This plan leverages Amazon Web Services (AWS) for hosting high-performance websites and applications. It is designed for businesses requiring robust infrastructure and scalability.

Best For:
This plan is perfect for medium-sized businesses and developers working on resource-intensive applications or eCommerce stores. It is ideal for those who need AWS's reliability and scalability.

What's Included

  • 1.75 GB RAM
  • 1 vCPU
  • 20 GB Storage
  • 2 GB Bandwidth
  • Free SSL certificates
  • 24/7 expert support
  • Staging environment
  • Built-in caching technologies

What's Not Included

  • Email hosting
  • Domain registration
  • Dedicated IP
  • Premium support (additional cost)

Hidden Costs

  • Additional charges for data transfer
  • Premium support costs

Optional Add-ons

  • Email hosting for $1/month
  • Premium support for $100/month

Payment & Billing

Payment Methods:
Credit Card
PayPal
Currencies:
USD
EUR
Billing Cycles:
Monthly

Free Extra Features

  • Free SSL certificates
  • 24/7 live chat support

Cloudways is a great choice for users who prioritize performance, scalability, and flexibility in their hosting solutions. However, users should carefully evaluate additional costs and ensure they do not require features like email hosting.

Total Cost Calculator
Pricing Plan
Cost Breakdown

DigitalOcean Standard Plan

Monthly Cost$12/month

Total Cost over 3 Years

Year 1$144
Year 2$144
Year 3$144
Total after Year 1
$144
Total after Year 2
$288
Total after Year 3
$432

Optional Add-ons

  • Email hosting for $1/month
  • Premium support for $100/month

Extra Costs not Included

  • Additional costs for premium support
  • Charges for overage bandwidth usage
Explore Features

Feature Preferences

Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.

Hold Ctrl (Windows) or Cmd (Mac) to select multiple features

Monthly Budget Range

Select your preferred budget range. This helps us find plans that fit your financial requirements.

Recommended Plans

Select features to get plan recommendations
Cloudways Competitor Comparison

Select the features that are important to you. This will help us match competitors based on your needs.

Adjust how much you want to consider price in the comparison.

Features OnlyBalancedPrice Focused

Competitor Rankings

SiteGround
Best Match

SiteGround is a popular web hosting provider known for its shared hosting plans and excellent customer support. It offers managed WordPress hosting and advanced features such as staging and daily backups.

Match Score: 0%
SiteGround's plans start at $14.99/month, which is higher than Cloudways' entry-level plans but includes email hosting.
Key Differences: SiteGround focuses on shared hosting and WordPress-specific features, while Cloudways specializes in managed cloud hosting with access to multiple cloud providers.
When to Choose: Choose SiteGround if you need shared hosting or email hosting included in your plan.
When Not to Choose: Do not choose SiteGround if you require cloud hosting with scalability and flexibility.
Kinsta

Kinsta is a premium managed WordPress hosting provider that uses Google Cloud's infrastructure to deliver high performance and reliability. It is designed for WordPress users seeking top-tier hosting.

Match Score: 0%
Kinsta's plans start at $35/month, which is comparable to Cloudways' mid-tier plans but includes WordPress-specific features.
Key Differences: Kinsta exclusively supports WordPress, while Cloudways supports multiple CMSs and custom applications. Cloudways offers more flexibility in choosing cloud providers.
When to Choose: Choose Kinsta if you exclusively use WordPress and need premium support and features.
When Not to Choose: Do not choose Kinsta if you need support for non-WordPress applications or multiple cloud providers.
Bluehost

Bluehost is a well-known hosting provider offering shared, VPS, and dedicated hosting plans. It is a beginner-friendly platform with affordable pricing and WordPress integration.

Match Score: 0%
Bluehost's plans start at $2.95/month, significantly lower than Cloudways, but with fewer advanced features.
Key Differences: Bluehost focuses on shared hosting and affordability, while Cloudways specializes in managed cloud hosting for performance and scalability.
When to Choose: Choose Bluehost if you are a beginner looking for affordable shared hosting with basic features.
When Not to Choose: Do not choose Bluehost if you need high-performance cloud hosting or advanced scalability.
User Feedback

Common Praise

Users appreciate the intuitive control panel that simplifies server management.
The platform's performance optimization tools, such as caching and CDN integration, are highly praised.
24/7 customer support is often commended for being responsive and knowledgeable.

Common Complaints

Some users find the lack of email hosting to be inconvenient.
Pricing can be confusing due to additional costs for bandwidth and premium support.
No money-back guarantee after payment is a common concern among users.

Success Stories

A digital marketing agency improved client website load times by 50% using Cloudways' built-in caching.
An eCommerce store scaled seamlessly during holiday sales with Cloudways' AWS hosting.
A developer reduced server management time by 70% thanks to Cloudways' managed services.

Potential Deal Breakers

Lack of email hosting included in plans.
No money-back guarantee after payment.
Additional costs for bandwidth overages can add up quickly.
Final Verdict

Cloudways Pros

  • Access to multiple cloud providers for flexibility and scalability.
  • Custom-built control panel simplifies server management.
  • Advanced caching technologies enhance website performance.
  • 24/7 expert support ensures assistance is always available.

Cloudways Cons

  • No email hosting included in plans.
  • Additional costs for bandwidth overages and premium support.
  • No money-back guarantee after payment.

Recommended For:

Not Recommended For:

Frequently Asked Questions