Brevo Reviews
Read unbiased Brevo reviews from 101 verified users to learn if this is the best choice for you. Brevo is currently ranked #9 in the email marketing industry with an average star rating of 3.4 and a sentiment score of 39%. Keep reading to learn more.
| Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
|---|---|---|---|---|---|---|
| Sender | #1 | 91 | 4.8 | 77% | 240 | 13.5% |
| EmailOctopus | #2 | 87 | 4.3 | 79% | 44 | 9.5% |
| Constant Contact | #3 | 86 | 4.6 | 67% | 115 | 10.4% |
| GetResponse | #4 | 86 | 4.5 | 70% | 73 | 9.7% |
| Beehiiv | #5 | 84 | 4.3 | 70% | 112 | 10.2% |
| MailerLite | #6 | 83 | 4.4 | 62% | 405 | 15.1% |
| Omnisend | #7 | 67 | 3.6 | 39% | 56 | 6.5% |
| SendPulse | #8 | 66 | 3.5 | 38% | 45 | 6.2% |
| Brevo | #9 | 66 | 3.4 | 39% | 101 | 7.1% |
| Kit | #10 | 55 | 2.6 | 30% | 38 | 4.5% |
In the Email Marketing industry, Sender leads with the highest trust score of 91%, performing 44.1% above average, while iContact has the lowest trust score of 7%, 88.9% below the industry average. EmailOctopus has the highest sentiment score of 79%, and MailerLite has the most customer feedback with 405 reviews.
Brevo Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Brevo Sentiment Overview
Brevo customers are most satisfied with Support (85%) and Value (73%), while being most critical of Support (50%).
Reviews by Category
Positive Feedback
We ve been going back and forth with support for over a month now about unexplained charges for whatsapp credits, despite not using them.
In addition, the platform is easy to use, it has detailed reports that allow us to make informed decisions and its support is always of great help.
Will make up an excuse, yet never reply to any support requests.
Negative Feedback
Not worth the headache of having your newsletters suddenly blocked and dealing with their poor support.
When i complained they said in their policy we dont support business of sexual nature like porn etc.
Their support is awful unprofessional, vague, and incapable of answering basic questions.
Most Recent Brevo Reviews
Positive Reviews
its a great tool for marketing and . The marketing tools that Brevo offers have made our experience truly satisfying. Brevo facilitates communication in our...
A simple way to increase your visibility. I discovered Brevo in the classroom during my studies, and now I use it for the company I...
Negative Reviews
Account suspension with zero communication or explanation. We run a legitimate healthcare info company and without warning there is a message on our account simply...
They have been sending junk mail with phishing links and viruses. They say the"suspend" the abusive account, but NO Situation does not change. Seems that...
We have a legit real estate business with our clients emails. We used this brevo. com site for 6 months. They happily take your money...
The sentiment analysis above has highlighted customer feedback at scale. The Brevo review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
| Plan Details | Free $0/monthly Renews at $0/monthly The Free plan is ideal for small businesses or individuals just starting with email marketing. It provides essential features to create and send professional email campaigns without any cost. Best For: This plan is best suited for individuals or small teams who are new to email marketing and have limited requirements. It is ideal for testing the platform’s capabilities without any financial commitment. No Free Trial Not applicable for the free plan. | Starter $25/monthly Renews at $25/monthly The Starter plan is designed for growing businesses that need higher email limits and additional features like A/B testing and custom branding. Best For: This plan is ideal for small to medium-sized businesses looking to scale their email marketing efforts with features like A/B testing and advanced reporting. It is suitable for teams that require more flexibility than the Free plan. No Free Trial Refunds are not provided once the subscription period starts. | Business $65/monthly Renews at $65/monthly The Business plan is tailored for growing businesses and marketing professionals who need advanced tools for segmentation, automation, and collaboration. Best For: This plan is best suited for mid-sized businesses and marketing teams that require advanced tools for customer engagement and collaboration. It is ideal for users who need features like multi-user access and advanced automation. No Free Trial Refunds are not provided once the subscription period starts. | Enterprise $Custom pricing/monthly Renews at $Custom pricing/monthly The Enterprise plan is a fully customizable solution designed for large organizations with specific needs, offering dedicated support and advanced features. Best For: This plan is ideal for large enterprises that require a scalable solution with dedicated support and advanced features. It is suitable for organizations with complex marketing needs and high email volumes. No Free Trial Refunds are negotiated as part of the custom agreement. |
|---|---|---|---|---|
| What's Included |
|
|
|
|
| What's Not Included |
|
|
|
|
| Hidden Costs |
|
|
|
|
| Optional Add-ons |
|
|
|
|
| Payment & Billing | Payment Methods: N/A for free plan Currencies: N/A for free plan Billing Cycles: N/A for free plan | Payment Methods: Credit card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit card PayPal Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit card Bank transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
| Free Extra Features |
|
|
|
|
The Free plan is ideal for small businesses or individuals just starting with email marketing. It provides essential features to create and send professional email campaigns without any cost.
What's Included
- 300 emails per day
- Unlimited contacts
- Email template library
- Basic email support
- Drag-and-drop email editor
- Transactional emails
- SMS campaigns (pay as you go)
- Real-time reporting
What's Not Included
- No A/B testing
- No advanced segmentation
- No custom branding
- Limited automation workflows
Hidden Costs
- Limited to 300 emails per day
- No access to advanced analytics
Optional Add-ons
- SMS credits
- Dedicated IP
Payment & Billing
Free Extra Features
- Access to email template library
- Basic reporting and analytics
The Starter plan is designed for growing businesses that need higher email limits and additional features like A/B testing and custom branding.
What's Included
- 20,000 emails per month
- No daily sending limit
- A/B testing
- Advanced statistics
- Custom branding removal
- Email template library
- Unlimited contacts
- Basic automation workflows
What's Not Included
- No advanced automation
- No multi-user access
- No dedicated account manager
- Limited integration options
Hidden Costs
- Additional cost for SMS credits
- No dedicated IP included
Optional Add-ons
- SMS credits
- Dedicated IP
Payment & Billing
Free Extra Features
- Access to advanced email templates
- Custom branding removal
The Business plan is tailored for growing businesses and marketing professionals who need advanced tools for segmentation, automation, and collaboration.
What's Included
- 100,000 emails per month
- Advanced segmentation
- Marketing automation workflows
- Multi-user access
- Phone support
- Landing page builder
- Customizable signup forms
- Facebook Ads integration
What's Not Included
- No enterprise-level features
- No dedicated account manager
- Limited API calls
- No SLA guarantees
Hidden Costs
- Additional cost for SMS credits
- Dedicated IP costs extra
Optional Add-ons
- SMS credits
- Dedicated IP
Payment & Billing
Free Extra Features
- Landing page builder
- Phone support
The Enterprise plan is a fully customizable solution designed for large organizations with specific needs, offering dedicated support and advanced features.
What's Included
- Unlimited emails
- Dedicated account manager
- Priority support
- SLA guarantees
- Advanced reporting and analytics
- Custom integrations
- Dedicated IP
- Single sign-on (SSO)
What's Not Included
- Requires long-term commitment
- High upfront costs
- Limited flexibility for small-scale projects
- Custom pricing may vary significantly
Hidden Costs
- Custom implementation fees
- Additional cost for SMS credits
Optional Add-ons
- Custom integrations
- Dedicated training sessions
Payment & Billing
Free Extra Features
- Dedicated account manager
- Priority support
Brevo is a solid choice for businesses looking for an affordable and versatile email marketing platform. It is particularly well-suited for those who value multi-channel communication and ease of use.
Starter Plan
Total Cost over 3 Years
Optional Add-ons
- SMS credits
- Dedicated IP
Extra Costs not Included
- Additional cost for SMS credits
- No dedicated IP included
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
MailchimpBest Match
Mailchimp is a popular email marketing platform known for its user-friendly interface and extensive template library.
ActiveCampaign
ActiveCampaign specializes in marketing automation and CRM, making it a strong choice for businesses focused on customer engagement.
Constant Contact
Constant Contact is a reliable email marketing platform that focuses on ease of use and customer support.
Visit the Brevo website and click on 'Sign Up'.
Fill in your email address and create a password.
Verify your email address to activate your account.
Verification emails sometimes land in spam folders.
Users may face issues with password strength requirements.
Limited guidance during the initial setup process.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Brevo Pros
- Affordable pricing with a free plan for beginners.
- Multi-channel communication capabilities, including SMS and chat.
- User-friendly interface and drag-and-drop editor.
- Advanced automation workflows for customer engagement.
Brevo Cons
- Limited advanced analytics compared to competitors.
- API capabilities are not as robust as some other platforms.
- SMS campaigns can become costly for high-volume users.