Box.com Reviews
Read unbiased Box.com reviews from 40 verified users to learn if this is the best choice for you. Box.com is currently ranked #11 in the cloud storage industry with an average star rating of 1.2 and a sentiment score of -15%. Keep reading to learn more.
Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
---|---|---|---|---|---|---|
Koofr | #1 | 86 | 4.5 | 67% | 41 | 11.9% |
Internxt | #2 | 83 | 4.3 | 68% | 141 | 17.3% |
Icedrive | #3 | 81 | 4.2 | 63% | 118 | 15.5% |
Mega | #4 | 74 | 3.9 | 51% | 66 | 11.3% |
Sync.com | #5 | 73 | 3.9 | 47% | 40 | 9.7% |
IDrive | #6 | 67 | 3.5 | 38% | 38 | 8.4% |
pCloud | #7 | 64 | 3.1 | 43% | 42 | 8.3% |
Jottacloud | #8 | 54 | 2.6 | 30% | 39 | 6.5% |
NordLocker | #9 | 47 | 2.6 | 5% | 40 | 5.1% |
Box.com | #10 | 28 | 1.2 | -15% | 40 | 1.8% |
In the Cloud Storage industry, Koofr leads with the highest trust score of 86%, performing 52.5% above average, while Dropbox has the lowest trust score of 21%, 62.8% below the industry average. Internxt has the highest sentiment score of 68%, and Internxt has the most customer feedback with 141 reviews.
Box.com Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Box.com Sentiment Overview
Box.com customers are most satisfied with Support (90%), while being most critical of .
Reviews by Category
Positive Feedback
I could never get the esignature to work and the customer support couldn t help me.
Negative Feedback
Most Recent Box.com Reviews
Positive Reviews
Customer Failure. At renewal, we sought to reduce the number of users by 3. We got the run around on how to do that. As...
Review after 15 years of use. After about 15 years of use, I can say without a doubt that box has always been working great....
Big mistake. . We have used them for many years. We have used them for years. They sent their own compliance officer after our firm...
Negative Reviews
Not worth your time or money. This initially was a good product for our small company. However, we grew fast so I as CEO wanted...
I used a QR code app for something and accidentally clicked on the advertisement without realising it. I clicked on paying 0. 01 and accepted...
SCAM£57 charges and impossible cust. service. SCAMthey charged my over £57 for 3 business licenses that I was totally unaware that I signed up for....
The sentiment analysis above has highlighted customer feedback at scale. The Box review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
Plan Details | Business $15/monthly Renews at $180/monthly The Business plan is designed for small to medium-sized teams, offering unlimited storage and advanced collaboration tools. It provides secure file sharing and integration with popular third-party app... Best For: This plan is ideal for small to medium-sized teams that need unlimited storage and basic collaboration tools. It is suitable for businesses looking for secure file sharing without advanced automation or security features. Free Trial Refunds are not typically provided but may be considered on a case-by-case basis. | Business Plus $25/monthly Renews at $300/monthly The Business Plus plan offers enhanced security and collaboration features, making it ideal for growing teams. It includes advanced integrations and workflow automation tools. Best For: This plan is best for growing teams that require enhanced security and workflow automation. It is particularly suitable for organizations with complex collaboration needs. Free Trial Refunds are not typically provided but may be considered on a case-by-case basis. | Enterprise $35/monthly Renews at $420/monthly The Enterprise plan is tailored for large organizations with advanced security, compliance, and collaboration needs. It includes all premium features and tools for large-scale deployment. Best For: This plan is ideal for large enterprises with complex security and compliance requirements. It is suitable for organizations that require advanced collaboration tools and large-scale deployment capabilities. Free Trial Refunds are not typically provided but may be considered on a case-by-case basis. |
---|---|---|---|
What's Included |
|
|
|
What's Not Included |
|
|
|
Hidden Costs |
|
|
|
Optional Add-ons |
|
|
|
Payment & Billing | Payment Methods: Credit Card PayPal Wire Transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Wire Transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Wire Transfer Currencies: USD EUR GBP Billing Cycles: Monthly Annual |
Free Extra Features |
|
|
|
The Business plan is designed for small to medium-sized teams, offering unlimited storage and advanced collaboration tools. It provides secure file sharing and integration with popular third-party app...
What's Included
- Unlimited storage
- Advanced user and security reporting
- Collaboration with external users
- Mobile access
- Version history
- Integration with Microsoft 365 and Google Workspace
- Custom branding
- Two-factor authentication
What's Not Included
- Advanced security features like Box Shield
- Workflow automation tools like Box Relay
- 24/7 phone support
- Custom API integrations
Hidden Costs
- Additional costs for advanced analytics tools
- Fees for exceeding API call limits
Optional Add-ons
- Box Shield ($5/user/month)
- Box Governance ($10/user/month)
Payment & Billing
Free Extra Features
- Basic collaboration tools
- Mobile app access
The Business Plus plan offers enhanced security and collaboration features, making it ideal for growing teams. It includes advanced integrations and workflow automation tools.
What's Included
- Unlimited storage
- Box Shield for advanced security
- Workflow automation with Box Relay
- Data governance tools
- Integration with over 1,500 apps
- Advanced user and security reporting
- Custom branding
- Version history
What's Not Included
- 24/7 phone support
- Custom training sessions
- Dedicated account manager
- Custom API development
Hidden Costs
- Additional fees for premium support
- Costs for custom API integrations
Optional Add-ons
- Box Governance ($10/user/month)
- Advanced analytics tools ($15/user/month)
Payment & Billing
Free Extra Features
- Basic workflow templates
- Mobile app access
The Enterprise plan is tailored for large organizations with advanced security, compliance, and collaboration needs. It includes all premium features and tools for large-scale deployment.
What's Included
- Unlimited storage
- Box Shield for advanced security
- Box Governance for compliance
- Custom API integrations
- Dedicated account manager
- 24/7 phone support
- Advanced analytics tools
- Workflow automation with Box Relay
What's Not Included
- Custom training sessions
- On-premises deployment options
- Custom branding beyond standard options
- Offline access to files
Hidden Costs
- Custom API development costs
- Premium support fees
Optional Add-ons
- Custom API development ($20/user/month)
- Premium support ($50/month)
Payment & Billing
Free Extra Features
- Custom branding options
- Priority support
Box is a strong choice for organizations prioritizing security, compliance, and collaboration. While it may not be the most cost-effective option for smaller teams, its advanced features make it a worthwhile investment for enterprises.
Business Plan
Total Cost over 3 Years
Optional Add-ons
- Box Shield ($5/user/month)
- Box Governance ($10/user/month)
Extra Costs not Included
- Additional costs for advanced analytics tools
- Fees for exceeding API call limits
Feature Preferences
Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.
Hold Ctrl (Windows) or Cmd (Mac) to select multiple features
Monthly Budget Range
Select your preferred budget range. This helps us find plans that fit your financial requirements.
Recommended Plans
Select the features that are important to you. This will help us match competitors based on your needs.
Adjust how much you want to consider price in the comparison.
Competitor Rankings
Dropbox BusinessBest Match
Dropbox Business is a popular cloud storage solution known for its simplicity and ease of use. It offers robust collaboration tools and integrations with third-party apps.
Google Workspace
Google Workspace provides a suite of productivity tools, including Google Drive for cloud storage. It is widely used for its integration with Gmail and other Google services.
Microsoft OneDrive for Business
Microsoft OneDrive for Business is a cloud storage solution integrated with Microsoft 365. It is ideal for organizations already using Microsoft tools.
Visit the Box website and select a plan.
Create an account by providing your email and company details.
Set up your workspace and invite team members.
Difficulty understanding pricing tiers.
Issues with email verification during signup.
Confusion around setting up integrations with third-party apps.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Box Pros
- Enterprise-grade security features, including Box Shield.
- Unlimited storage across all plans.
- Seamless integration with over 1,500 third-party apps.
- Advanced workflow automation tools like Box Relay.
Box Cons
- Higher cost compared to some competitors.
- Limited offline access to files.
- Occasional performance issues with large file uploads.