Box.com Reviews

Read unbiased Box.com reviews from 40 verified users to learn if this is the best choice for you. Box.com is currently ranked #11 in the cloud storage industry with an average star rating of 1.2 and a sentiment score of -15%. Keep reading to learn more.

Box.com logo
Box.com
Box simplifies secure file storage, sharing, and collaboration for businesses of all sizes. Its real-world applications include improving operational efficiency, enhancing team collaboration, and ensuring data compliance across industries.
Founded
2005
Location
Redwood City, United States
Industries
Cloud Storage, File Sharing, Data Backup, File Storage
Social Links
TrustScore
28
(out of 0 to 100)
Industry Rank
#11
Out of 13 tracked companies
Industry Standing
23.1%
Emerging player in 13-company market
Sentiment Score
-15%
Customer overall sentiment score
Average Rating
1.2
Star rating out of 5
Total Reviews
40
Last updated: 2025-01-26 20:35:20
Industry Comparison - Cloud Storage
CompanyRank
TrustScore
RatingSentimentReviews
Market Share
Koofr#1864.567%41
11.9%
Internxt#2834.368%141
17.3%
Icedrive#3814.263%118
15.5%
Mega#4743.951%66
11.3%
Sync.com#5733.947%40
9.7%
IDrive#6673.538%38
8.4%
pCloud#7643.143%42
8.3%
Jottacloud#8542.630%39
6.5%
NordLocker#9472.65%40
5.1%
Box.com#10281.2-15%40
1.8%

In the Cloud Storage industry, Koofr leads with the highest trust score of 86%, performing 52.5% above average, while Dropbox has the lowest trust score of 21%, 62.8% below the industry average. Internxt has the highest sentiment score of 68%, and Internxt has the most customer feedback with 141 reviews.

Industry Average Rating
2.9
Industry Average Sentiment
24%
Industry Total Reviews
740

Box.com Trust Score

0
out of 100
Rating Score (40% weighted)1.2 / 5
Sentiment Score (60% weighted)-15%

TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.

Box.com Sentiment Overview

Total Reviews
40
Positive
44%
18 reviews
Neutral
0%
0 reviews
Negative
56%
22 reviews
Box.com Customer Reviews

Box.com customers are most satisfied with Support (90%), while being most critical of .

Reviews by Category

Positive Feedback

Support

I could never get the esignature to work and the customer support couldn t help me.

Negative Feedback

Most Recent Box.com Reviews

Positive Reviews

Customer Failure. At renewal, we sought to reduce the number of users by 3. We got the run around on how to do that. As...

Mark Warnquist

Review after 15 years of use. After about 15 years of use, I can say without a doubt that box has always been working great....

Ge

Big mistake. . We have used them for many years. We have used them for years. They sent their own compliance officer after our firm...

Concerned consumer

Negative Reviews

Not worth your time or money. This initially was a good product for our small company. However, we grew fast so I as CEO wanted...

Molly Raines

I used a QR code app for something and accidentally clicked on the advertisement without realising it. I clicked on paying 0. 01 and accepted...

Kerstin H

SCAM£57 charges and impossible cust. service. SCAMthey charged my over £57 for 3 business licenses that I was totally unaware that I signed up for....

LF

The sentiment analysis above has highlighted customer feedback at scale. The Box review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.

Company Overview

Industries

Cloud Storage
File Sharing
Data Backup
File Storage

Target Audience

Large enterprises seeking secure content management solutions.
Small to medium-sized businesses looking for scalable cloud storage.
IT administrators and compliance officers requiring robust data governance tools.

Unique Selling Points

Enterprise-grade security features, including advanced threat detection and data loss prevention.
Seamless integration with popular tools like Microsoft 365, Google Workspace, and Salesforce.
Customizable workflows and automation capabilities through Box Relay to streamline business processes.
Pricing Plans
Business
$15/monthly
Renews at $180/monthly
Free Trial
Refunds are not typically provided but may be considered on a case-by-case basis.

The Business plan is designed for small to medium-sized teams, offering unlimited storage and advanced collaboration tools. It provides secure file sharing and integration with popular third-party app...

Best For:
This plan is ideal for small to medium-sized teams that need unlimited storage and basic collaboration tools. It is suitable for businesses looking for secure file sharing without advanced automation or security features.

What's Included

  • Unlimited storage
  • Advanced user and security reporting
  • Collaboration with external users
  • Mobile access
  • Version history
  • Integration with Microsoft 365 and Google Workspace
  • Custom branding
  • Two-factor authentication

What's Not Included

  • Advanced security features like Box Shield
  • Workflow automation tools like Box Relay
  • 24/7 phone support
  • Custom API integrations

Hidden Costs

  • Additional costs for advanced analytics tools
  • Fees for exceeding API call limits

Optional Add-ons

  • Box Shield ($5/user/month)
  • Box Governance ($10/user/month)

Payment & Billing

Payment Methods:
Credit Card
PayPal
Wire Transfer
Currencies:
USD
EUR
GBP
Billing Cycles:
Monthly
Annual

Free Extra Features

  • Basic collaboration tools
  • Mobile app access
Business Plus
$25/monthly
Renews at $300/monthly
Free Trial
Refunds are not typically provided but may be considered on a case-by-case basis.

The Business Plus plan offers enhanced security and collaboration features, making it ideal for growing teams. It includes advanced integrations and workflow automation tools.

Best For:
This plan is best for growing teams that require enhanced security and workflow automation. It is particularly suitable for organizations with complex collaboration needs.

What's Included

  • Unlimited storage
  • Box Shield for advanced security
  • Workflow automation with Box Relay
  • Data governance tools
  • Integration with over 1,500 apps
  • Advanced user and security reporting
  • Custom branding
  • Version history

What's Not Included

  • 24/7 phone support
  • Custom training sessions
  • Dedicated account manager
  • Custom API development

Hidden Costs

  • Additional fees for premium support
  • Costs for custom API integrations

Optional Add-ons

  • Box Governance ($10/user/month)
  • Advanced analytics tools ($15/user/month)

Payment & Billing

Payment Methods:
Credit Card
PayPal
Wire Transfer
Currencies:
USD
EUR
GBP
Billing Cycles:
Monthly
Annual

Free Extra Features

  • Basic workflow templates
  • Mobile app access
Enterprise
$35/monthly
Renews at $420/monthly
Free Trial
Refunds are not typically provided but may be considered on a case-by-case basis.

The Enterprise plan is tailored for large organizations with advanced security, compliance, and collaboration needs. It includes all premium features and tools for large-scale deployment.

Best For:
This plan is ideal for large enterprises with complex security and compliance requirements. It is suitable for organizations that require advanced collaboration tools and large-scale deployment capabilities.

What's Included

  • Unlimited storage
  • Box Shield for advanced security
  • Box Governance for compliance
  • Custom API integrations
  • Dedicated account manager
  • 24/7 phone support
  • Advanced analytics tools
  • Workflow automation with Box Relay

What's Not Included

  • Custom training sessions
  • On-premises deployment options
  • Custom branding beyond standard options
  • Offline access to files

Hidden Costs

  • Custom API development costs
  • Premium support fees

Optional Add-ons

  • Custom API development ($20/user/month)
  • Premium support ($50/month)

Payment & Billing

Payment Methods:
Credit Card
PayPal
Wire Transfer
Currencies:
USD
EUR
GBP
Billing Cycles:
Monthly
Annual

Free Extra Features

  • Custom branding options
  • Priority support

Box is a strong choice for organizations prioritizing security, compliance, and collaboration. While it may not be the most cost-effective option for smaller teams, its advanced features make it a worthwhile investment for enterprises.

Total Cost Calculator
Pricing Plan
Cost Breakdown

Business Plan

Monthly Cost$15/month

Total Cost over 3 Years

Year 1$180
Year 2$180
Year 3$180
Total after Year 1
$180
Total after Year 2
$360
Total after Year 3
$540

Optional Add-ons

  • Box Shield ($5/user/month)
  • Box Governance ($10/user/month)

Extra Costs not Included

  • Additional costs for advanced analytics tools
  • Fees for exceeding API call limits
Explore Features

Feature Preferences

Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.

Hold Ctrl (Windows) or Cmd (Mac) to select multiple features

Monthly Budget Range

Select your preferred budget range. This helps us find plans that fit your financial requirements.

Recommended Plans

Select features to get plan recommendations
Box Competitor Comparison

Select the features that are important to you. This will help us match competitors based on your needs.

Adjust how much you want to consider price in the comparison.

Features OnlyBalancedPrice Focused

Competitor Rankings

Dropbox Business
Best Match

Dropbox Business is a popular cloud storage solution known for its simplicity and ease of use. It offers robust collaboration tools and integrations with third-party apps.

Match Score: 0%
Dropbox Business plans start at $15/user/month, similar to Box's Business plan.
Key Differences: Dropbox focuses on simplicity and user experience, while Box emphasizes enterprise-grade security and compliance.
When to Choose: Choose Dropbox if you prioritize simplicity and offline access.
When Not to Choose: Avoid Dropbox if you need advanced security and compliance tools.
Google Workspace

Google Workspace provides a suite of productivity tools, including Google Drive for cloud storage. It is widely used for its integration with Gmail and other Google services.

Match Score: 0%
Google Workspace plans start at $6/user/month, making it more affordable for small businesses.
Key Differences: Google Workspace is more focused on productivity tools, while Box specializes in secure content management.
When to Choose: Choose Google Workspace if you need an all-in-one productivity solution.
When Not to Choose: Avoid Google Workspace if your primary need is secure content management.
Microsoft OneDrive for Business

Microsoft OneDrive for Business is a cloud storage solution integrated with Microsoft 365. It is ideal for organizations already using Microsoft tools.

Match Score: 0%
OneDrive plans start at $5/user/month, making it a cost-effective option for Microsoft users.
Key Differences: OneDrive is tightly integrated with Microsoft 365, while Box offers broader third-party integrations.
When to Choose: Choose OneDrive if you are heavily invested in the Microsoft ecosystem.
When Not to Choose: Avoid OneDrive if you need unlimited storage or advanced security features.
User Feedback

Common Praise

Box's user-friendly interface makes it easy for teams to collaborate efficiently.
The integration with popular tools like Microsoft 365 and Google Workspace is seamless.
Advanced security features, such as Box Shield, provide peace of mind for IT administrators.

Common Complaints

The cost of add-ons like Box Governance can be high for smaller businesses.
Some users report occasional syncing issues with large files.
The mobile app lacks some of the advanced features available on the desktop version.

Success Stories

A healthcare company used Box to securely store and share patient records, improving compliance with HIPAA regulations.
A global retail chain streamlined its supply chain operations by integrating Box with its existing ERP systems.
A legal firm enhanced collaboration between its offices worldwide by adopting Box's Enterprise plan.

Potential Deal Breakers

High costs for advanced features and add-ons.
Limited offline access to files.
Occasional performance issues with large file uploads.
Final Verdict

Box Pros

  • Enterprise-grade security features, including Box Shield.
  • Unlimited storage across all plans.
  • Seamless integration with over 1,500 third-party apps.
  • Advanced workflow automation tools like Box Relay.

Box Cons

  • Higher cost compared to some competitors.
  • Limited offline access to files.
  • Occasional performance issues with large file uploads.

Recommended For:

Not Recommended For:

Frequently Asked Questions