Backblaze Reviews
Read unbiased Backblaze reviews from 38 verified users to learn if this is the best choice for you. Backblaze is currently ranked #12 in the cloud storage industry with an average star rating of 1.4 and a sentiment score of -33%. Keep reading to learn more.
Company | Rank | TrustScore | Rating | Sentiment | Reviews | Market Share |
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Koofr | #1 | 86 | 4.5 | 67% | 41 | 11.9% |
Internxt | #2 | 83 | 4.3 | 68% | 141 | 17.3% |
Icedrive | #3 | 81 | 4.2 | 63% | 118 | 15.5% |
Mega | #4 | 74 | 3.9 | 51% | 66 | 11.3% |
Sync.com | #5 | 73 | 3.9 | 47% | 40 | 9.7% |
IDrive | #6 | 67 | 3.5 | 38% | 38 | 8.4% |
pCloud | #7 | 64 | 3.1 | 43% | 42 | 8.3% |
Jottacloud | #8 | 54 | 2.6 | 30% | 39 | 6.5% |
NordLocker | #9 | 47 | 2.6 | 5% | 40 | 5.1% |
Backblaze | #10 | 24 | 1.4 | -33% | 38 | 0.8% |
In the Cloud Storage industry, Koofr leads with the highest trust score of 86%, performing 52.5% above average, while Dropbox has the lowest trust score of 21%, 62.8% below the industry average. Internxt has the highest sentiment score of 68%, and Internxt has the most customer feedback with 141 reviews.
Backblaze Trust Score
TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.
Backblaze Sentiment Overview
Backblaze customers are most satisfied with Support (85%), while being most critical of Support (45%).
Reviews by Category
Positive Feedback
Unaccountable, faceless and less than accomodating service their support team only send pre generated responses to your concerns.
When i contacted support they sent back a super complicated solution and the links they provided did not work.
Bring back direct support, or else the growth we all gave you would soon be gone.
Negative Feedback
Terrible customer support this service is the worst expensive and their crappy zendesk support is a joke.
Most Recent Backblaze Reviews
Positive Reviews
Best unlimited backup provider in 2023. No idea what most people on here are complaining about, if you check at least once a week, which...
Negative Reviews
STAY AWAY . Seriously the worst. The whole time I was confident my images were backed up, they weren't. I'm a professional photographer, these images...
I just came onto here to check as I thought Backblaze was good once upon a time, but recently I got a new mac and...
Backblaze is the WORST. Add one more VERY BAD review for this company! I was charged for a year when I was not using the...
The sentiment analysis above has highlighted customer feedback at scale. The Backblaze review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.
Industries
Target Audience
Unique Selling Points
Plan Details | Backblaze Personal Backup $7/monthly Renews at $84/monthly This plan provides unlimited backup for personal computers at an affordable flat rate. It is ideal for individuals who need to protect their data without worrying about storage limits. Best For: This plan is best suited for individual users who need a hassle-free way to back up their personal computers. It is especially beneficial for users who have large amounts of data and want an affordable, unlimited solution. No Free Trial Backblaze offers a 15-day free trial but does not provide refunds once a subscription is purchased. | Backblaze B2 Cloud Storage $0.005/per GB stored monthly Renews at $Depends on usage/per GB stored monthly This plan provides scalable cloud storage for businesses and developers. It is designed for storing, accessing, and sharing large amounts of data at a low cost. Best For: This plan is ideal for businesses and developers who need a reliable and cost-effective cloud storage solution. It is particularly useful for storing large datasets, hosting applications, or creating backups. No Free Trial No refunds are offered for B2 Cloud Storage as it is a pay-as-you-go service. |
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Payment & Billing | Payment Methods: Credit Card PayPal Currencies: USD Billing Cycles: Monthly Annual | Payment Methods: Credit Card PayPal Currencies: USD Billing Cycles: Monthly |
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This plan provides unlimited backup for personal computers at an affordable flat rate. It is ideal for individuals who need to protect their data without worrying about storage limits.
What's Included
- Unlimited backup for one computer
- Automatic and continuous backup
- File version history for 30 days
- AES 256-bit encryption for data security
- Mobile access to files
- Restore by mail service
- No file size limits
- Retention of deleted files for 30 days
What's Not Included
- Backup for external drives
- Extended version history beyond 30 days
- Support for NAS devices
- Business-level features like team management
Hidden Costs
- Data recovery shipping costs
- Extended version history beyond 30 days
Optional Add-ons
- Extended version history for $2/month
- Restore by mail shipping fees
Payment & Billing
Free Extra Features
- Mobile app for file access
- 24/7 customer support
This plan provides scalable cloud storage for businesses and developers. It is designed for storing, accessing, and sharing large amounts of data at a low cost.
What's Included
- Scalable cloud storage
- 99.9% uptime SLA
- S3-compatible APIs
- AES 256-bit encryption
- Versioning and lifecycle rules
- No minimum storage requirements
- Pay-as-you-go pricing
- Support for integrations with third-party tools
What's Not Included
- Free data egress
- Advanced analytics tools
- Built-in disaster recovery
- Dedicated account manager
Hidden Costs
- Data egress fees
- API request fees
Optional Add-ons
- Data egress costs
- API request fees
Payment & Billing
Free Extra Features
- Free uploads
- Free 10GB of storage
Backblaze is highly recommended for its affordability and simplicity, especially for users with large data storage needs. However, users should carefully consider the limitations and additional costs before committing to a plan.
Backblaze Personal Backup Plan
Total Cost over 3 Years
Optional Add-ons
- Extended version history for $2/month
- Restore by mail shipping fees
Extra Costs not Included
- Data recovery shipping costs
- Extended version history beyond 30 days
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Competitor Rankings
CarboniteBest Match
Carbonite offers cloud backup services with a focus on ease of use and data protection for individuals and small businesses.
IDrive
IDrive offers cloud backup and storage solutions with features like file syncing and support for multiple devices.
Google Drive
Google Drive is a cloud storage service that integrates seamlessly with Google's ecosystem, offering collaboration tools and file sharing.
Visit the Backblaze website and select a plan.
Create an account and provide payment details.
Download and install the Backblaze software.
Confusion about file retention policies.
Issues with external drive backups.
Delays in receiving physical recovery drives.
Common Praise
Common Complaints
Success Stories
Potential Deal Breakers
Backblaze Pros
- Affordable unlimited backup plans.
- Scalable and reliable B2 Cloud Storage.
- User-friendly interface with minimal setup required.
- Strong data security with AES 256-bit encryption.
Backblaze Cons
- 30-day file retention limit on deleted files.
- Additional costs for data recovery shipping.
- Limited support for external drives and NAS devices in the Personal Backup plan.