Backblaze Reviews

Read unbiased Backblaze reviews from 38 verified users to learn if this is the best choice for you. Backblaze is currently ranked #12 in the cloud storage industry with an average star rating of 1.4 and a sentiment score of -33%. Keep reading to learn more.

Backblaze logo
Backblaze
Backblaze provides unlimited backup services for personal computers and scalable cloud storage for businesses. Its solutions are designed to protect data against loss, making it ideal for individuals, SMBs, and enterprises.
Founded
2007
Location
San Mateo, United States
Industries
Technology, Cloud Storage, Data Backup
Social Links
TrustScore
24
(out of 0 to 100)
Industry Rank
#12
Out of 13 tracked companies
Industry Standing
15.4%
Emerging player in 13-company market
Sentiment Score
-33%
Customer overall sentiment score
Average Rating
1.4
Star rating out of 5
Total Reviews
38
Last updated: 2025-01-26 20:36:46
Industry Comparison - Cloud Storage
CompanyRank
TrustScore
RatingSentimentReviews
Market Share
Koofr#1864.567%41
11.9%
Internxt#2834.368%141
17.3%
Icedrive#3814.263%118
15.5%
Mega#4743.951%66
11.3%
Sync.com#5733.947%40
9.7%
IDrive#6673.538%38
8.4%
pCloud#7643.143%42
8.3%
Jottacloud#8542.630%39
6.5%
NordLocker#9472.65%40
5.1%
Backblaze#10241.4-33%38
0.8%

In the Cloud Storage industry, Koofr leads with the highest trust score of 86%, performing 52.5% above average, while Dropbox has the lowest trust score of 21%, 62.8% below the industry average. Internxt has the highest sentiment score of 68%, and Internxt has the most customer feedback with 141 reviews.

Industry Average Rating
2.9
Industry Average Sentiment
24%
Industry Total Reviews
740

Backblaze Trust Score

0
out of 100
Rating Score (40% weighted)1.4 / 5
Sentiment Score (60% weighted)-33%

TrustScore is a combination of 1 to 5 star rating (40% weighted) and -1 to 1 sentiment score (60% weighted) to provide an accurate and comprehensive measure of customer satisfaction. Learn more.

Backblaze Sentiment Overview

Total Reviews
38
Positive
25%
10 reviews
Neutral
3%
1 reviews
Negative
72%
27 reviews
Backblaze Customer Reviews

Backblaze customers are most satisfied with Support (85%), while being most critical of Support (45%).

Reviews by Category

Positive Feedback

Support

Unaccountable, faceless and less than accomodating service their support team only send pre generated responses to your concerns.

Support

When i contacted support they sent back a super complicated solution and the links they provided did not work.

Support

Bring back direct support, or else the growth we all gave you would soon be gone.

Negative Feedback

Support

Terrible customer support this service is the worst expensive and their crappy zendesk support is a joke.

Most Recent Backblaze Reviews

Positive Reviews

Best unlimited backup provider in 2023. No idea what most people on here are complaining about, if you check at least once a week, which...

Dhr. Review

Negative Reviews

STAY AWAY . Seriously the worst. The whole time I was confident my images were backed up, they weren't. I'm a professional photographer, these images...

B.L. Bishop

I just came onto here to check as I thought Backblaze was good once upon a time, but recently I got a new mac and...

Vicky Vaughan

Backblaze is the WORST. Add one more VERY BAD review for this company! I was charged for a year when I was not using the...

Beth Baugher

The sentiment analysis above has highlighted customer feedback at scale. The Backblaze review below provides an expert take at the features that matter most to help you decide if this company is the right choice for you.

Company Overview

Industries

Technology
Cloud Storage
Data Backup

Target Audience

Individual users looking for simple and affordable backup solutions
Small and medium-sized businesses needing scalable cloud storage
Enterprises requiring secure and reliable data protection

Unique Selling Points

Backblaze offers unlimited backup for a flat rate, making it one of the most cost-effective solutions in the market.
The company provides a highly intuitive interface that requires minimal technical knowledge to operate.
Backblaze's proprietary Storage Pods ensure high reliability and scalability for cloud storage.
Pricing Plans
Backblaze Personal Backup
$7/monthly
Renews at $84/monthly
No Trial
Backblaze offers a 15-day free trial but does not provide refunds once a subscription is purchased.

This plan provides unlimited backup for personal computers at an affordable flat rate. It is ideal for individuals who need to protect their data without worrying about storage limits.

Best For:
This plan is best suited for individual users who need a hassle-free way to back up their personal computers. It is especially beneficial for users who have large amounts of data and want an affordable, unlimited solution.

What's Included

  • Unlimited backup for one computer
  • Automatic and continuous backup
  • File version history for 30 days
  • AES 256-bit encryption for data security
  • Mobile access to files
  • Restore by mail service
  • No file size limits
  • Retention of deleted files for 30 days

What's Not Included

  • Backup for external drives
  • Extended version history beyond 30 days
  • Support for NAS devices
  • Business-level features like team management

Hidden Costs

  • Data recovery shipping costs
  • Extended version history beyond 30 days

Optional Add-ons

  • Extended version history for $2/month
  • Restore by mail shipping fees

Payment & Billing

Payment Methods:
Credit Card
PayPal
Currencies:
USD
Billing Cycles:
Monthly
Annual

Free Extra Features

  • Mobile app for file access
  • 24/7 customer support
Backblaze B2 Cloud Storage
$0.005/per GB stored monthly
Renews at $Depends on usage/per GB stored monthly
No Trial
No refunds are offered for B2 Cloud Storage as it is a pay-as-you-go service.

This plan provides scalable cloud storage for businesses and developers. It is designed for storing, accessing, and sharing large amounts of data at a low cost.

Best For:
This plan is ideal for businesses and developers who need a reliable and cost-effective cloud storage solution. It is particularly useful for storing large datasets, hosting applications, or creating backups.

What's Included

  • Scalable cloud storage
  • 99.9% uptime SLA
  • S3-compatible APIs
  • AES 256-bit encryption
  • Versioning and lifecycle rules
  • No minimum storage requirements
  • Pay-as-you-go pricing
  • Support for integrations with third-party tools

What's Not Included

  • Free data egress
  • Advanced analytics tools
  • Built-in disaster recovery
  • Dedicated account manager

Hidden Costs

  • Data egress fees
  • API request fees

Optional Add-ons

  • Data egress costs
  • API request fees

Payment & Billing

Payment Methods:
Credit Card
PayPal
Currencies:
USD
Billing Cycles:
Monthly

Free Extra Features

  • Free uploads
  • Free 10GB of storage

Backblaze is highly recommended for its affordability and simplicity, especially for users with large data storage needs. However, users should carefully consider the limitations and additional costs before committing to a plan.

Total Cost Calculator
Pricing Plan
Cost Breakdown

Backblaze Personal Backup Plan

Monthly Cost$7/month

Total Cost over 3 Years

Year 1$70
Year 2$70
Year 3$70
Total after Year 1
$70
Total after Year 2
$140
Total after Year 3
$210

Optional Add-ons

  • Extended version history for $2/month
  • Restore by mail shipping fees

Extra Costs not Included

  • Data recovery shipping costs
  • Extended version history beyond 30 days
Explore Features

Feature Preferences

Select your feature requirements. Must-have features are essential for your needs, while nice-to-have features are beneficial but not critical.

Hold Ctrl (Windows) or Cmd (Mac) to select multiple features

Monthly Budget Range

Select your preferred budget range. This helps us find plans that fit your financial requirements.

Recommended Plans

Select features to get plan recommendations
Backblaze Competitor Comparison

Select the features that are important to you. This will help us match competitors based on your needs.

Adjust how much you want to consider price in the comparison.

Features OnlyBalancedPrice Focused

Competitor Rankings

Carbonite
Best Match

Carbonite offers cloud backup services with a focus on ease of use and data protection for individuals and small businesses.

Match Score: 0%
Carbonite's pricing is higher than Backblaze for similar features, starting at $6/month but with limitations on external drives.
Key Differences: Carbonite provides unlimited backup but lacks the scalability of Backblaze B2 Cloud Storage. It also has more restrictive file type exclusions.
When to Choose: Choose Carbonite if you need phone support and automatic video backup.
When Not to Choose: Avoid Carbonite if you require scalable cloud storage or support for external drives.
IDrive

IDrive offers cloud backup and storage solutions with features like file syncing and support for multiple devices.

Match Score: 0%
IDrive's pricing starts at $79.50/year for 5TB, which is more expensive than Backblaze for unlimited storage.
Key Differences: IDrive supports backups for multiple devices under one account, unlike Backblaze's single-device Personal Backup plan.
When to Choose: Choose IDrive if you need to back up multiple devices under one account.
When Not to Choose: Avoid IDrive if you prefer unlimited storage or simpler pricing models.
Google Drive

Google Drive is a cloud storage service that integrates seamlessly with Google's ecosystem, offering collaboration tools and file sharing.

Match Score: 0%
Google Drive's pricing starts at $1.99/month for 100GB, making it more suitable for smaller storage needs.
Key Differences: Google Drive focuses on collaboration and productivity, while Backblaze specializes in backup and data protection.
When to Choose: Choose Google Drive if you need collaboration tools and integration with Google Workspace.
When Not to Choose: Avoid Google Drive if you require unlimited storage or advanced backup features.
User Feedback

Common Praise

Users appreciate the affordability of Backblaze's unlimited backup plans.
The simplicity of setup and use is frequently highlighted as a major advantage.
Many users commend the reliability and speed of data recovery options.

Common Complaints

Some users report dissatisfaction with the 30-day file retention limit on the Personal Backup plan.
The additional costs for data recovery shipping can be a concern for some.
A few users find the lack of advanced features like analytics in B2 Cloud Storage limiting.

Success Stories

A freelance photographer recovered terabytes of lost photos thanks to Backblaze's unlimited backup.
A small business seamlessly transitioned to remote work using Backblaze B2 for file sharing.
A media company reduced storage costs by migrating their archives to Backblaze B2.

Potential Deal Breakers

The 30-day limit on file retention for deleted files can be a deal breaker for some users.
Data recovery shipping fees may deter users who frequently need physical drives.
Limited support for external drives and NAS devices in the Personal Backup plan.
Final Verdict

Backblaze Pros

  • Affordable unlimited backup plans.
  • Scalable and reliable B2 Cloud Storage.
  • User-friendly interface with minimal setup required.
  • Strong data security with AES 256-bit encryption.

Backblaze Cons

  • 30-day file retention limit on deleted files.
  • Additional costs for data recovery shipping.
  • Limited support for external drives and NAS devices in the Personal Backup plan.

Recommended For:

Not Recommended For:

Frequently Asked Questions