Box.com Review (Secure Cloud Storage with Lots of Integrations)

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Box.com was created as a college project in 2005 and was one of the first cloud-based storage solutions available for commercial use. It has been constantly developed to offer reliable secure storage and syncing solution with many features that successfully match and even exceed the performance of its competitors. Find out if you should sign up, or not, in this in-depth Box.com review.

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Box.com Review Summary (TL;DR)
Rating
Rated 4.8 out of 5
Price from
From $5 per month
Cloud Storage
10 GB – 10 TB (10 GB of free storage)
Jurisdiction
United States
Encryption
AES 256-bit encryption. 2-factor authentication
E2EE
No
Customer Support
24/7 live chat, phone & email support
Refund Policy
30-day money-back guarantee
Supported Platforms
Windows, Mac, Linux, iOS, Android
Features
Office 365 and Google Workspace integration. Data loss protection. Custom branding. Document watermarking. GDPR, HIPAA, PCI, SEC, FedRAMP, ITAR, FINRA compliant
Current Deal
Get 100 GB cloud storage for only $5/month

I’ve listed the top 10 pros and the stand-out cons to give you a quick overview of the product and what it has to offer.

Box.com Pros and Cons

Box Pros

  • User-friendly interface.
  • The free plan – Your first 10 GB is free.
  • Trustworthy strong security measures.
  • Easy to set up and intuitive to use.
  • On-demand file syncing.
  • Allows seamless collaboration.
  • Native Google Workspace and Office 365 support.
  • Integrates with many third-party services.
  • Built-in notes and task manager.
  • 2-factor authentication.

Box Cons

  • Can be slow when sharing large files.
  • Box.com support could be better.
  • Loads of third-party app integrations (but comes at additional costs).
DEAL

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Box.com Features

Box.com has many features that will save you time and keep your files and data stored securely. This Box.com review will cover the main features.

Ease of Use

Sign up to Box.com

Creating your account on Box.com is relatively simple on a PC or laptop; go to the website and sign up for the plan that suits your needs. 

The different plans are shown in an easy-to-understand format, which is great for anyone baffled by too much techie jargon. 

box cloud storage

Simply create a login using your email address and a master password. Once signed up, respond to the introduction email to confirm your account. 

If you have any issues setting up your account, Box support is available via a chat function or email. 

If you choose a business account, it will ask you to add email addresses for acquaintances for collaboration. You can skip that initially, and add them later. 

User Interface and Navigation

Box.com was initially designed as a business tool, which meant that the original user interface was unappealing and difficult to navigate. 

This is now redesigned with a simpler, more attractive user interface and a clear, straightforward way of finding files. 

The new navigation bar and updated icons show you exactly what’s available for your account, which is helpful. Users now don’t have to scroll through masses of information before finding what they’re looking for.

box dashboard

I found the drop and drag feature exceptionally handy. You simply drop all of the files for uploading into your storage area—and you can create new folders when needed. 

Collaborators can then be added and different access levels set to view or edit the files as required. 

Folder owners can update the permissions and share the whole folder or individual files by adding the email addresses of collaborators. 

You can update the collaborator email addresses as needed and add or amend the details of people who need to be notified of any changes.

Files and folders are shown on the homepage in an easy-to-navigate folder tree. You can also create collections to be able to see groups of files quickly from the homepage.

box file sharing
create a collection

As collaborators log onto their Box account, it will show the files that have been recently worked on or updated. If you need a different file, just use the simple search function to give you the file you need.   

search files and folders

Accessing Files On The Go or Offline

the Box mobile app is available for all iOS, Android, Windows, and Blackberry devices  It allows you to easily access your files on the go, and share links with others. 

box mobile app

If you don’t always have access to the internet—no problem. Box Sync offers you a productivity tool that allows you to mirror data stored on your Box account to your desktop. 

By downloading Box Sync to your computer, you can sync your files and have them available and ready for offline use at all times. 

Open them from the desktop or mobile app to edit when you’re not connected to the internet. The files will then sync back to your Box account once you go back online.

DEAL

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Password Management

As with most applications, if you forget the password on your Box.com account, you can simply go to the reset password option on the website, and it will send you an email. 

box password management

For increased security, the email to reset your password will expire after three hours. If you leave it longer than this, you must request another link.

As Box.com is integrated with Google Workspace, you can use your Google credentials to access your Box.com account. 

You can access your account this way as long as your primary email address matches your Google account. This is convenient but not advisable on a shared computer, even if it's a family PC.

sign in

If using Single Sign On (SSO) throughout your business, you can use this to log in to your Box.com account. 

By clicking on “sign in with SSO” on the login page, it will redirect you to your company’s login page, where you enter the password that you use to log in to your organization’s network. Once authenticated, it will redirect you to your Box.com account.

box sso

Security and Privacy

The team at Box.com are security conscious, priding themselves on the security that they are able to offer and this is crucial to your business. 

The security features maintain the integrity of highly confidential data, giving you confidence that your data is safe at all times and can’t be accessed by others. 

The solution offers a full suite of advanced security features, This includes custom data retention rules and enterprise key management (EKM).

The enterprise key management allows you to control your own encryption keys and has now been improved upon, giving you Box KeySafe.

KeySafe provides businesses with independent control over their encryption keys without sacrificing the collaboration features and user experience of Box.

Box uses AES 256-bit file encryption at rest for all files uploaded to Box.com, meaning that your files, folders, and data can only be decrypted by Box employees and their systems. 

Files during transit are secured with an SSL/TLS channel

End-to-end encryption (E2EE), also known as zero-knowledge encryption, is where only you can access your files in the cloud. Unfortunately, Box.com doesn’t offer this at the moment. 

One thing that they do offer is two-factor authentication, which will ask you for a code or notify your authenticator app if anyone attempts to log in to your account.

Box is General Data Protection Regulation (GDPR) ready, meeting the highest standards possible for data privacy in the United States and organizations all across the globe.

Box supports SSO (single sign-on) allowing you to log in to several applications with just one set of credentials. 

SSO will simplify your access to any applications you use but can also be seen as a threat as this one set of credentials could be compromised.

If you are like me, you’d rather read all the information at a leisurely pace, learning all about their security and privacy measures, you can do this via a downloadable eBook

Sharing and Collaboration

Sharing and syncing files is quick and easy with Box.com. You can access your files and folders at any time, no matter where you are. 

To make things even easier, Box has been developed to connect with many applications you regularly use. 

Some examples of the apps that Box is integrated with are Google Workspace, Microsoft 365, Zoom, and Slack.

box.com sharing

You can easily share documents by right-clicking on the file or folder or by clicking on the ‘Share’ button at the side of the file. 

This will generate a link that you can send to an internal or external collaborator, allowing them to view or edit the document, depending on the file permissions.

The permissions can be set for each individual collaborator according to their requirements.

box collaboration

It’s possible to request a file you may need from an external collaborator with the file request feature. They can upload the file to your Box.com account.

The developers have put a lot of thought into the collaboration aspect of Box. Your team can create and edit documents, spreadsheets, and presentations within Box using Microsoft 365 or Google Workspace. 

You can also collaborate with others in real-time. Each file has a detailed activity log letting you know what changes have been made to the file and by whom. 

Box notes also has the activity log feature, allowing you to take notes and share ideas with others via this note-taking app within Box.

You can add email notifications to your account to let you know whenever files are updated or uploaded.

These are handy when you’re working remotely. I like the fact that it notifies you if anyone has commented on a file or when the expiry dates of shared files are close. 

Don’t worry if the notifications become too much; they can be switched off just as quickly as they are switched on.

Free vs Premium Plan

Free Plan

The free plan available from Box.com gives you a large amount of storage space compared to other cloud-based solutions with 10GB

As the free plan is a personal account, it can only be used by one user and can be accessed from both your desktop or mobile app. 

The features on the free plan are basic, as you would expect, but are suitable for storing and sharing personal documents or images. 

Box limits the size of files you can upload on this account to 250MB, which may be a problem for those wanting to upload large files from multimedia content-creation programs.

This restrictive limit could be a deal-breaker for some who will need to subscribe to a premium account, benefiting from more significant file upload sizes.

The free plan still gives you great security for your data, including two-factor authentication along with at-rest encryption and secure file sharing. 

Premium Plans

The premium plans offer so much more than the free plan at Box.com. However, they can work out to be expensive. 

I’d rather pay to have the extra security in place and benefit from a larger upload size. As Box.com offers a 14 day trial on most of its premium subscriptions, I would recommend that you try any plan before signing up.

The premium business subscription plans offer unlimited storage and file upload sizes of up to 50GB with the Enterprise plan and a whopping 150GB with the custom-built Enterprise Plus plan. 

The security is paramount with all Box plans; however, as you would imagine, this increases on the paid premium subscriptions. 

Alongside two-factor authentication to keep your account secure, the premium plans offer Box KeySafe that gives you complete, independent control over your encryption keys. 

The premium plans also give you a choice of security add-ons. Two of these would be Box Zones, which lets you choose your data residency obligations across the globe, and Box Shield, which offers detection against threats and security controls that are classification-based.

Extras

There are lots of extra features available with your Box.com account, and new ones are being developed all the time. Some of the most valuable extras that I use are below: 

Box Sync

This productivity tool allows you to mirror files stored on Box to your desktop, allowing you to edit the files when you’re offline. 

The documents will then sync the changes to your Box account once you have finished editing them and have an internet connection.  

Box Notes

Box Notes is a handy note-taking app and task manager. This feature allows you to create notes, take meeting minutes, and share ideas from any device, anywhere in the world.

box.com notes

Remotely Remove Access with Device Pinning

With device pinning, you can easily control the devices that access your Box account. 

If security is breached or compromised, you can remove access to a specific device. Examples of this are when a smartphone is lost or when someone leaves your business.

Application Integration

Box offers excellent external application integration with access to over 1,500 apps

This integration allows you to benefit from additional security layers and improve your productivity.

The integration offered by Box.com makes it even more straightforward to format documents when working remotely. You can even edit documents in real-time without leaving your Box account

Just a few of the applications integrated with Box.com are; Microsoft 365, Google Workspace, Adobe, Slack, Zoom, and Oracle NetSuite. 

box.com apps

DiCOM in Healthcare

DICOM (Digital Imaging and Communications in Medicine) is a format for medical images medical professionals use throughout the world. 

Box has developed an HTML5 viewer that allows you to access these files across all browsers in a simple format.

Speaking of healthcare, it is also worth pointing out that Box is HIPAA compliant.

Box.com Pricing Plans

Box.com offers a varied choice of subscription packages, and their personal plan is free of charge. 

The free plan is limited to 10GB which may be limiting, but many other cloud-based solutions offer far less on their free plan.

A subscription plan can be increased at any time to a bigger premium plan for larger teams. Many of these plans come with unlimited storage and unlimited users which is a great addition. 

You can pay a monthly subscription but it will cost more than paying an upfront annual subscription.

The solution is pretty expensive compared to other cloud-based solutions on the market. Still, the unlimited storage on the Business and Enterprise plans could seal the deal as it’s not available on many other competitor solutions, such as Sync.com or pCloud.

The 14-day trial offered by Box.com gives you the chance to try it before you buy. This allows you to see what’s on offer before paying out for a premium plan.

You are still required to provide your credit card details for the free trial, so you must remember to cancel within the first two weeks to avoid being charged. 

PlanPrice Storage/Users/Features
IndividualFreeOffers a single user 10GB of storage and secure file sharing. You can send up to 250MB in one transfer
Personal Pro$11.50 per month if paid annually.Up to 100GB of storage is available for a single user. This is an individual plan that offers 5GB of data transfer and ten file versions available
Business Starter$5 per month if billed annually. You can try before you buy, with a free trial.This plan is ideal for smaller teams offering up to 100GB of storage for three to ten users. It also has a 2 GB file upload limit allowing you to transfer what you need. 
Business$15 per month if billed annually. You can try before you buy, with a free trial.This plan gives you unlimited cloud storage and Organization-wide collaboration, as well as a 5GB file upload limit. You also have unlimited e-signatures with this plan. 
Business Plus$25 per month when paid annually. You can try before you buy, with a free trial.With this plan, you get unlimited storage and unlimited external collaborators, ideal for expanding your business. You also get a 15GB file upload limit and integration with ten enterprise apps. 
Enterprise$35 per month if billed annually. You can try before you buy, with a free trial.This plan gives you unlimited storage and users with advanced content management and data protection. It also gives you access to over 1500 other enterprise app integrations. Your upload file limit will be 50GB.
Enterprise PlusYou should contact Box directly for a quote.This is a new custom-built package to fit your business needs. 
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FAQs

What is Box.com?

Box is used by more than 87,000 businesses globally, including major corporations such as AstraZeneca, General Electric, P&G, and The GAP. Box's headquarters is in Redwood City, California. Box.com is one of the original cloud storage providers that securely connects people, information, and applications.

What Are the Required Browser and PC Specifications for Box.com?

Box.com works on most operating systems available from your desktop and mobile device and the majority of web browsers. It also supports the most recent major releases.

The operating systems it works on are Windows, macOS, Android, and iOS. You need to note that some of the functions, such as Box Sync and Box Drive, are not supported by older versions of the operating systems.

You should make sure that your PC, laptop, or mobile device is updated regularly to the latest operating system.

You can access the Box.com app and website via all major browsers, such as Chrome, Internet Explorer, Firefox, Microsoft Edge, and Safari. 

As with the operating system. You need to be using the latest version so that you get access to as many features as possible. You don’t want to miss out on anything, especially when you’re paying for it.

How Do I Reactivate My Box.com Account?

If you’ve canceled your Box.com account and then changed your mind, there’s no need to worry. You can reactivate your account relatively easily as long as you are the administrator of the account, you have canceled online within the past 120 days, and you have previously purchased a premium business level plan.

All you need to do is go to the reactivation page on the Box.com website and enter the email address used originally for the Box account. 
If you’re not eligible for reactivation, you will receive an error message. Those that are eligible will be redirected to the confirmation page.

An email will then be sent to you to confirm the reactivation. Once you click on the link, the account will be reactivated with the same subscription plan as before.

However, you need to know that if your account is reactivated after 30 days of canceling, you may not be able to retrieve all data that was previously stored on your Box account.

How Do I Know if a Cloud-Based Solution Is Right for My Business?

Moving from physical servers to a cloud-based solution can be a daunting experience. However, there are many benefits to using a cloud-based solution:

You pay for what you use: You won’t need to invest in additional hardware to improve your infrastructure or optimize your security to keep your data safe. This will make your maintenance and improvements required to a minimum, reducing your costs.

As flexible as you need: You can increase your package with your provider if you need extra storage, and you can access all files and folders when you’re on the go or working remotely. 

Disaster recovery: This is a crucial part of your business, and it can be a worry, as catastrophes such as fires, floods, or earthquakes happen. If you have a cloud-based solution, you get off-site backup with fast recovery, and you almost always have uninterrupted access.

Reduce your carbon footprint: One of the benefits that people don’t often think about is the effect on the environment. By removing your in-house server, you are using less power and reducing your carbon footprint. Also, by accessing your files on the go, you reduce the amount of paper needed.

Is Box.com Safe for Personal Information?

Box.com offers excellent security measures, and the company prides itself on the high level of security provided. The basic plan includes an SSL/TLS channel for files in transit, and files at rest are encrypted with AES-256.

Two-factor authentication gives you another layer of security when accessing your account. The security levels increase with the premium subscriptions, giving you enhanced levels of security.

The company reviews its security regularly and is developing new ways to improve this and keep your data as safe as possible.

Where Is My Data Kept With Box.com?

Box originally stored all data at its data centers in the US. They have now expanded their physical reach with data center networks based worldwide in America, Europe, Australia, and Asia.

Their primary data centers remain in California and Las Vegas, with additional locations in Canada, Japan, Australia, Singapore, Germany, Ireland, and the United Kingdom.

The additional locations allow companies the flexibility to store their encrypted-at-rest content around the world. They can also address country-specific data privacy concerns.

How Do I Recover Items Deleted From My Box.com Account?

You can recover any deleted files in your Box account for up to 30 days. Clicking on the trash area will list all the deleted files within that period. This is useful if, like me, you often delete things in error.

You also have the option to delete all or restore all files. Bear in mind that once files are deleted from the trash area, they are permanently deleted, and you can't recover them. 

What Is The Best Box.com Alternative?

The main competitor to Box.com is undoubtedly Dropbox. Both Dropbox and Box are cloud-based document management systems (DMS) and both were founded in the mid-2000s. Dropbox mainly focuses on individual users while Box on business users. For an in-depth comparison, see my Dropbox vs Box.com.

Box.com Review – Summary

Box.com is a simple and easy-to-use cloud-based solution that allows you to store your files and folders securely. It also gives you access to this data from most computers and mobile devices. 

Security is a high priority for Box.com, and they are constantly reviewing this to provide you with the most up-to-date security options possible.

The free personal plan gives you a whopping 10GB of storage without asking for a single dollar. However, if it’s a premium plan you’re looking for, many of these come with unlimited storage, giving you excellent value for money. 

Why don’t you give the free trial a go to see what they offer and don’t miss out!

DEAL

Get 100 GB cloud storage for only $5/month

From $5 per month

User Reviews

Great for SMB

Rated 5 out of 5
May 25, 2022

Great for small businesses. You can store all your files in Box and they become available on all your devices. If you use it with your team, you no longer need to email each other asking for files. You can just search for them in the shared folders.

Avatar for Britta
Britta

Lots of apps

Rated 5 out of 5
April 9, 2022

I like the fact that Box has apps available for all my devices. I can share files with my team and access anything on the go. The file sharing and uploading is almost always really quick. Sometimes it can be a little slow for large files but thankfully we rarely have to share large files with each other in our team.

Avatar for Mor
Mor

Perfect for my biz

Rated 4 out of 5
February 28, 2022

Box is built for large businesses and enterprise companies. That's the reason why it has so many integrations available. The integrations have made our team's workflow really smooth. But almost all of themI like the fact that Box has apps available for all my devices. I can share files with my team and access anything on the go. The file sharing and uploading is almost always really quick. Sometimes it can be a little slow for large files but thankfully we rarely have to share large files with each other in our team. cost additional money to use. I also don't like the fact that I need to get at least 3 accounts even though we only have two people on our team.

Avatar for Fabio
Fabio

Great for SMB like me

Rated 5 out of 5
November 1, 2021

Box.com is a great way to store my business files and share them with staff. I can access my files from anywhere and it is easy to share with others. I am able to store anything and everything on my Box.com account and it is safe from hackers.

Avatar for Smith Consulting
Smith Consulting

Love free 10 gigabytes

Rated 5 out of 5
October 29, 2021

Box.com is an excellent cloud storage service. It is easy to use and very secure. I can access my files from any device at any time. The best part about Box.com is that it has a free 10GB plan for those of us who don't need all the space. I highly recommend this service to anyone who needs to store files online.

Avatar for Robbo
Robbo

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box.com review

References

  1. Box.com Support-https://support.box.com/hc/en-us/requests/new 
  2. Box.com Security and Privacy eBook-https://www.box.com/resources/sdp-secure-content-with-box 
  3. Feature Matrix-https://cloud.app.box.com/v/BoxBusinessEditions 

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